Total 1,197 Commercial Development Manager job vacancies in Bukit Damansara

Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

• Determine and define scope of work and deliverables
• Predict resources needed to complete project
• Obtain necessary permits, approvals, and other regulatory prerequisites
• Draft and submit budget based on scope of work and resource requirements
• Manage costs in order to meet budget
• Provide direction over contracts and subcontracts
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Issue progress updates as needed regarding costs and timelines
• Ensure work is done in compliance with all relevant building and safety codes
• Select and manage subcontractor and supplier relationships
• Coordinate efforts across entire project between clients’ project team, professional engineers, suppliers and subcontractors
• Supervise site works to achieve good quality
• Identify and resolve site technical problems
• Other ad-hoc duties

Job Requirement:

· Diploma or Degree in Building Construction, Construction Management or Architecture

· 5-7 years of experience in project management within construction

· Good in reading and understanding blueprints and drawings

· Proficient in Microsoft Office and general computer software

· Ability to budget, schedule, negotiate, and control costs

· Strong leadership and management skills

· Good problem solving skill and able to address potential issues proactively

· Good in communication skill (verbal & written) and interpersonal skill

Other Information:

· Working 6 days

· Attractive benefits

· Nice working environment & colleagues

Job Title: Senior Business Development Executive (ID5043)
Location: Ubi
Working Hours: Mon to Fri 8.30am – 6pm
Salary: $3500 to $5000

Job Description:
The role and responsibilities include, but are not limited to:
• To focus on business development
• To develop new customers
• To secure new projects
• To do lighting specifications
• To manage and grow existing overseas distribution channels
• To promote and create product awareness

Requirement:
• Min Diploma in Business / Marketing / Electrical or Electronic Engineering
• Min 3 years’ experience as a Sales roles in Construction material industry
• Good contact with Distributors, Developers, Architects, Interior Designers & etc
• Strong business development skills
• Strong business acumen
• Product training is available

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Overview:

We are seeking a highly motivated and experienced Global Sales Strategy and Market Intelligence Manager to join our dynamic team. As a pioneering company in the new energy intelligent complete logistics chain sector, we are dedicated to revolutionizing the industry with our innovative electric vehicles and services. Our mission is to lead the transition towards sustainable transportation solutions by providing cutting-edge technologies and services that enhance efficiency, reduce environmental impact, and drive business growth. Reporting directly to our Global Sales Head, the successful candidate will play a key role in driving sales growth and enhancing market competitiveness by developing strategic sales plans and providing actionable market insights.

Responsibilities:

Market Analysis:

· Conduct thorough market research to understand the dynamics of your target market, including its size, growth potential, trends, and key players.

· Identify your target customers, their needs, preferences, and buying behavior.

· Analyze your competitors to understand their strengths, weaknesses, strategies, and market positioning.

Product Assumptions:

· Define the assumptions underlying your product, including its features, benefits, and value proposition.

· Validate these assumptions through market research, customer feedback, and testing.

Product Configuration:

· Determine the specifications, features, and variations of your product to meet the needs of your target market.

· Consider factors such as product design, packaging, branding, and any customization options.

Selling Price:

· Set the pricing strategy for your product based on factors such as production costs, competitive pricing, perceived value, and market demand.

· Consider pricing tactics such as penetration pricing, premium pricing, or value-based pricing.

Sales Volume Forecasting:

· Estimate the expected sales volume for your product based on market demand, customer behavior, and sales projections.

· Use historical data, market trends, and industry benchmarks to inform your sales forecasts.

Product Mix:

· Determine the product mix or product portfolio that best aligns with your market strategy and customer needs.

· Consider offering a range of products with different features, price points, and target segments to maximize market coverage and revenue opportunities.

Competitive Analysis:

· Conduct a comprehensive analysis of your competitors to assess their strengths, weaknesses, and market positioning.

· Identify areas where your product can differentiate and compete effectively, such as quality, price, innovation, or customer service.

· Develop strategies to capitalize on your competitive advantages and mitigate potential threats.

Sales Strategy Development:

· Lead the development of comprehensive global sales strategies to drive revenue growth and market expansion.

· Collaborate with cross-functional teams to align sales strategies with overall business objectives and market opportunities.

· Identify key growth areas, market segments, and target customers to prioritize sales efforts effectively.

Requirements:

· Strong strategic thinking and analytical skills, with the ability to develop and execute effective sales strategies.

· Extensive experience in market analysis, including market trend analysis and competitor analysis.

· Proficiency in market research methodologies, competitive analysis tools, and data visualization techniques.

· Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders.

· Experience working in a global or cross-cultural environment is a plus.

· Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

· Bachelor's degree in business, marketing, engineering, or related field; MBA or equivalent preferred.

Join Us:

If you are a results-oriented sales and business development leader with a passion for driving growth and success in the commercial vehicles industry, we invite you to join us on our journey. Apply now and be a key contributor to our mission of delivering innovative solutions and exceptional value to our customers globally!

Marketing Manager

The ideal candidate will have a strong track record in leading successful marketing campaigns, has the ability to think analytically and creatively, and capable of being focused and disciplined. You will work closely with Management to formulate and create the Company's overall marketing strategy and plan. You will lead and manage marketing campaign creation and execution.

Job Description

• Help create and promote the overall brand identity of the company
• Effectively execute the marketing and communication activities according to the Company's marketing plan
• Effectively execute and manage the Company's Digital Marketing platforms
• Effective manage the Company's Marketing Performance Analytics and initiate performance improvement plans
• Prepare and manage marketing plan for product, service, idea or event
• Develop and coordinate promotional as well as collateral materials like brochures, videos, binders etc.
• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Drive customer acquisition through online marketing campaigns
• Provide marketing support for client development, pre-positioning and proposal support for priority pursuits
• Be client-facing and be accountable for deliverables to clients within agreed timeline
• Foster and manage positive customer relationships
• Oversee and prepare marketing budgets

Requirements

• Bachelor’s degree in marketing, business administration, or related field
• Minimum 5 years of experience in marketing
• Extensive experience in sales, marketing, advertising, and brand management will be preferred
• Experience in website design and content development; experience in copywriting preferred
• Digital marketing/advertising expertise preferred
• Experience crafting spreadsheets and other data collection/presentation methods
• Extensive knowledge of current and relevant markets preferred
• Stellar written and oral communication skills

Wiz Technologies is looking for Operations Manager to oversee and coordinate our organisation’s operations.

Role and Responsibilities

• Oversee the daily operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
• Ensure data is handled, transferred or processed according to legal and company guidelines

Qualification and Requirements

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field
• At least 5 years of relevant professional experience in the IT field
• Strong technical knowledge of network and server operating system
• Experience in budgeting and forecasting
• Excellent communication skills
• Leadership and organizational skills
• Problem-solving aptitude

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Job Summary

We are seeking a highly organized and detail-oriented Project Manager to join our team. The Project Manager will be responsible for overseeing various projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of successfully managing projects in a fast-paced environment.

Job Responsibilities

• Responsible for the overall planning and coordination of development works from conceptualization, design, and construction to completion within the established budget, schedule, and quality standards.
• Develop and maintain detailed project plans, timelines, budgets and cost estimations.
• Lead project meetings, monitor project progress, communicate project status updates to stakeholders, including team members.
• Coordinate with the designer, brand principal, and operational team to finalize designs and drawings that meet operational requirements, and organize these design drawings and draft specifications for contract tenders to procure comparison quotes.
• Liaise with landlord, consultants, contractors, and suppliers for timely completion of store construction.
• Support store operation in upkeeping and maintenance when there are any incident complaints.
• To propose revitalizing proposal to improve the weary state of the stores.
• Provide leadership and guidance to project team members, including assigning tasks and setting expectations.

Requirements

• Diploma in Architectural / Building / Building Services / Interior Design or equivalent
• At least 5 years' proven experience as a Project Manager, preferably in a similar industry.
• Skilled in CAD drawings / Sketch Up / Photoshop or equivalent
• Independent and strong in planning and time management
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Multi-discipline background and experience in Planning, Management, Technical & Contractual skills
• Strong team player with good interpersonal and communication skills
• Dynamic and comfortable working in a fast-paced environment.

Academic Qualification:

• Min. 'A' Levels / Diploma equivalent, Degree is an advantage

Working Experience:

• Minimum 2 years of working experience (fresh grads may apply)
• Handle and manage tender submission via portals such as GeBIZ (Govt), SESAMi, Zycus, Ariba, etc
• Meet deadlines for tender submissions
• Good knowledge of MS Office apps

Others:

• Good team player
• Able to handle documents professionally and confidentially
• Produces meticulous and systematic work quality
• Able to manage stress of concurrent submissions
• Able to work from home and office as and when required
• Able to commence work in short notice
• Only Singaporean / PR may apply

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• To procure spares, tools, equipment, goods and services to support rail and light rapid transit maintenance operations in accordance with the corporate policies and procedures
• To perform day-to day purchasing activities through PR and PO management, to purchase supplies, equipment and services for maintenance and operation of North East line (NEL) and Sengkang & Punggol LRT (SPLRT) and Downtown Line (DTL)
• To manage Spares Inventory at an optimal and cost effective level
• To identify OEM and Safety Critical Parts and responsible for materials and parts provisioning to support rail maintenance activities
• To communicate and negotiate with vendors regarding supplies, equipment and service contracts in order to obtain best terms and conditions
• To build rapport and establish supply and service agreement with major OEMs
• To build rapport with other operators for contract amalgamation
• To identify opportunity and work on contract amalgamation for NEL, DTL and SPLRT
• To liaise with Legal Team on analyzing and advising the contract terms
• To prepare Bid Summary Report and evaluation of bid submissions
• To award purchase order to successful bidder and expedite the delivery of materials and services to meet maintenance needs
• To work closely with various Engineering disciplines in formulation of work / material specifications, quotation /tender conditions and other contractual matters
• To recommend purchase to leverage economies of scale, make-or-buy considerations, blanket or open ordering and vendor performance
• To assist in the identification of duplications, alternative, manufacturer and OEM sources of the supply as part of purchasing cost saving effort
• Involve actively in market trend analysis and negotiation meetings with contractors to achieve the services of the required quality competitively and to ensure maximum value for money
• Scrutinize award recommendations and exercise due diligence as part of tender evaluation committee
• To evaluate vendors’ performance and maintain a vendor’s performance rating system and record
• To liaise with insurance companies for lost/damaged consignments and verify payment request
• To recover claims for defective materials supplied by the vendors
• To liaise with Suppliers / Contractors to develop material specification and keeping abreast of market condition to enable cost optimization
• To protect the confidentiality of Purchasing and Company Financial information available to him in the course of his work, putting integrity and strict moral code above all else in the interest of the profession
• To support all LTA’s New Rail Financial Framework (NRFF) purchases
• To support in integration and migration between MMS and COMPASS

Requirements:

• Degree in Supply Chain / Mechanical / Electrical / Electronics / Civil / any
  Engineering related disciplines
• Preferably 5 years working experience in supplies operations of a large firm
• Familiar with Materials Management System would be an added advantage
• Familiar with shipping documents and procedures is preferred
• Strong communication, negotiation, organization and planning skills
• Self-motivated, resourceful and results-oriented
• Able to identify colors

By submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret to inform that only shortlisted applicants will be notified.

Job Description: Global Brand Communications and Digital Marketing Manager

Overview:

We are seeking a dynamic and experienced individual to join our team as the Brand Communications and digital marketing manager. This pivotal role will be reporting directly to the Group Chief Marketing Officer (CMO) and will operate from our global head office. As a Singapore-registered startup company, we are at the forefront of revolutionizing the future of new energy-intelligent complete logistics chains with our innovative electric vehicles and services, spanning from intercity heavy-duty trucks to last-mile delivery vans. The ideal candidate will possess extensive automotive industry experience, preferably in B2B settings, and will play a crucial role in shaping our brand identity and driving engagement across various digital platforms.

Responsibilities:

Develop Brand Guidelines: Craft comprehensive brand guidelines that encompass our brand values, voice, tone, and visual identity. Ensure consistency across all communication channels.

Brand Training: Conduct training sessions to educate internal stakeholders on brand guidelines, ensuring alignment and understanding across departments.

Brand Management: Oversee all aspects of brand management, including setting up brand positioning, defining brand frameworks, and monitoring brand perception.

Communication Guidelines: Establish communication guidelines for both internal and external use, ensuring clarity, consistency, and effectiveness in messaging.

Website Optimization: Review and optimize our website to enhance user experience, drive engagement, and align with brand objectives. Utilize experience in website development to implement necessary changes.

Social Media Content Creation: Create compelling content for social media platforms, tailored to our target audience and aligned with brand messaging. Drive engagement and foster community growth through impactful storytelling.

Social Media Management: Manage our social media channels, particularly focusing on B2B industry engagement. Implement strategies to increase followers, drive traffic, and generate leads.

Community Building: Utilize hands-on experience to build and nurture online communities around our brand, fostering meaningful interactions and engagement.

Digital Campaign Management: Plan, execute, and optimize digital campaigns across various platforms. Utilize data insights to analyze campaign performance and make informed decisions.

Data Analysis: Utilize analytical tools to track and analyze the performance of digital campaigns, social media activities, and website metrics. Generate reports and insights to inform future strategies.

Requirements:

· Proven experience in brand communication, social media marketing, and content creation.

· Strong understanding of brand management principles and practices.

· Proficiency in website development and optimization.

· Hands-on experience in managing social media accounts and building online communities.

· Excellent communication and interpersonal skills.

· Ability to think strategically while also being detail-oriented.

· Strong analytical skills and proficiency in data analysis tools.

· Extensive automotive industry experience, preferably in B2B settings.

· Sufficient level of proficiency in Adobe design software for creating engaging visual content across various digital platforms.

Reporting to the Human Resource Director (HRD), the successful candidate will be responsible for the full spectrum of HR functions.

Specific Responsibilities include:

• Work with the HRD in the development and implementation of all human resource policies; develops, reviews, and recommends changes to policies in accordance with Employment Act and Government Regulations.
• Plan, control, manage, supervise, coordinate, and implement the Club’s human resource system, including benefits & welfare, recruiting, hiring, orientations, training, wage and salary administration, human resource record administration, and legal compliance.
• Coordinate development and production of the Club’s annual budget; prepares budget projects, analyzes budget requests for Management approval.
• Oversee and manage the end-to-end recruitment process; collaborate with hiring managers to understand their team dynamics and long-term staffing needs.
• Interpret and advise employees and management on human resource policies; meets with employees and supervisors to resolve grievances; consults with supervisors and union officials regarding various human resource matters.
• Manage the performance evaluation system; review and approve all phases of the process; conducts performance evaluation for Human Resources staff.
• Manage employee relations and union matters; ensure compliance with local employment laws and harmonious industrial relations.
• Prepare reports and policy documents; analyzes and prepares statistical information, such as turnover, etc
• Conduct salary and compensation survey on industry’s trends, so as to develop competitive and innovative benefits and compensation programs and ensure compliance with legal requirements.
• Design, curate, and implement programmes and diverse learning solutions that drive capability building and the workforce for the future, including the effectiveness of L&D.
• Perform analysis such as learning needs analysis and identify metrics/KPIs to track programme impact, learning utilization and other talent and learning development outcomes.
• Develop methodologies and training evaluation to ensure effective learning outcomes.
• Responsible for overseeing the training department, ensuring a systematic and structure training policy and programs is put in place to upgrade the level of service standards.
• Identify individuals’ competency, so as to make plans, train and coach them in order for the individuals to be capable and able to perform jobs assigned to achieve the objectives.

Key Attributes:

• Degree in Human Resource Management will be an advantage
• Minimum 5 years of related experience with at least 3 years of demonstrated experience in a management role in the hospitality industry
• Proven track record as an effective Human Resource professional and the ability to lead and motivate
• Familiar with Singapore labour laws and regulations
• Business acumen and strong leadership, planning, problem solving, organisational and analytical skills
• Tactful with pleasant and outgoing personality, excellent communication and interpersonal skills

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Job Responsibilities include, but not limited to

• Purchase goods or services in line with specified cost, quality and delivery targets
• Ensure continuous supply of required items to avoid disruption to the operations
• Look for alternative source to reduce costs where possible
• Deliver reports as and when required
• Develop ideas and strategies to improve operational efficiency, add value and work towards a strategy of continuous improvement
• Utilize Negotiation for best price.
• Ensure call purchases are in compliance to Purchasing SOP
• Participate and assist in “RFQ” for the 6 food commodities quarterly and prepare LOA to the awarded suppliers promptly
• Undertake research on and evaluate existing and new suppliers
• Contact suppliers to resolve price, quality, delivery or invoice issues
• Provide training and supervision to junior staff on daily job
• Proper filling of all the purchasing related documents
• Any other ad-hoc duties assigned (eg:- To attend “Store” matters in the absence of the Senior Purchasing Manager).
• Ensure that Birchstreet Purchasing Modules are properly controlled and maintained.
• Regularly monitor stocks supplies to ensure adequate supply at all times for a smooth operation.
• Check completion and authorization of all Purchase Requests and Purchase Orders and that the right expense code number are utilized.
• Stay updated with market changes, new products and services in order to continuously look for opportunities to reduce purchase costs without compromising on quality or delivery.
• Supervise and provide guidance to junior staff.