Total 5,424 Business Development Manager job vacancies in Customer Service category in Malaysia

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

As Service Manager you will be responsible for ensuring the effective delivery of high-quality patient centred services on a 24-hour basis. You will lead an inspiring, forward thinking, engaged, and motivated team and be responsible for the strategic direction of the service ensuring that it meets the business objectives, financial objectives and market demand. What you'll be working: We can be flexible but you will work a minimum of 37.5 hours per week – Monday to Friday. As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies. What you'll be doing: Ensure the care and treatment delivered by the Service is high quality, safe and patient centred at all times. Lead and inspire a valued team, maximising the potential of the individuals within it Ensure all the people we support, and colleagues are safeguarded and any concerns are raised via the appropriate process including Speak Up; its important Just Culture and Behaviours are embedded and that these are naturally acted at all times Direct line management of the senior management team, ensuring senior management cover arrangements, including out of hours on-call Responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, if not exceeded Work independently with responsibility for all aspects of running the service including budgetary management (income and expenditure) and all statutory compliance of the property including fire management, infection prevention and control the services and facilities Ensure that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard Build excellent relationships with all colleagues, visitors, carers and regulatory bodies What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Due to the nature of the work the post will be subject to a Standard/Enhanced Criminal Records Bureau disclosure check (police check), through the Criminal Records Bureau as stipulated under part V of the Police Act 1997. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. Please note, we reserve the right to bring the closing date forward for this vacancy at any time should we receive over 30 applications. We therefore encourage applicants to apply early. Please see the attached Job Description and Person Specification for more information,

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

• Permanent Full-time opportunity 
• Clinical leadership position
• Join a large, successful & growing aged care services organisation

 Why you’ll love working with us:

• An opportunity to advance your career now and in the future
• Be part of a supportive and inclusive ‘people first’ culture
• Great salary packaging opportunities and other benefits

We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity at our 93 bed St Peters Residential Aged Care home in Lane Cove North.  As a Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person centred care for our residents. You would be joining a strong, stable team that comprises Residential Manager, Care Manager and Workplace Educator.

Responsibilities will include:

• Develop and lead clinical care staff to focus on a culture of continual improvement and quality
• Ensure the home complies with Aged Care Accreditation Standards
• Ensure high quality resident care is consistently delivered throughout the home to all residents including updating of care plans, wound reviews and medication overview, and more

On offer is a supportive and rewarding role that is both hands on and has key leadership functions. To be successful for this role, you will have:

• Authority to practice as a Registered Nurse with AHPRA
• Demonstrated work experience as a Clinical Care Manager
• Extensive knowledge of the clinical functions of an Aged Care home
• Superior communication skills both written and verbal
• Demonstrated ability to be self-motivated and promote a positive work environment
• Covid vaccinated
• NDIS and Fit2Work criminal history check or willing to obtain 

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of over 4,900 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day. 

If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.

Please note that pre-employment checks will be completed for all preferred candidates before an offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

Posted: 03/05/2024

Closing Date: 20/05/2024

Job Type: Permanent - Full Time

Location: Busselton

Job Category: Community Services and Development


As an integral part of our 2024-2028 Strategic Vision, the Service Manager at Busselton Community Supported Residential Units (CSRU) will contribute to Richmond Wellbeings vision of being a Leader in Transformative Services.  At Richmond Wellbeing we are committed to delivering safe, high-quality, best-practice mental health services that make a difference to peoples lives through our passionate, expert teams.
Seeking a change of scenery? Look no further than Busselton CSRU. Nestled in the picturesque Southwest region, roughly 400 meters from Busselton Jetty and Foreshore. Busselton offers the perfect blend of coastal charm and community warmth. Embrace a laid-back lifestyle while thriving in a supportive community.

Job Description

About

... Click here to view more detail / apply for Service Manager

• Permanent Full-time opportunity (Monday to Friday - no shift work!)
• Clinical leadership opportunity 
• From $56.08 to $60.98 per hour + Superannuation + NFP tax break
• Join a large, successful & rewarding aged care organisation

Bodington is our 120-bed home offering exceptional care to all our residents. Situated in the picturesque bushland of Wentworth Falls, we offer a home-like environment where residents and staff are treated with compassion and respect

We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity with Catholic Healthcare. As our new Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person first care for our residents.

To be successful for this role, you will have:

• Authority to practice as a Registered Nurse with AHPRA
• Demonstrated work experience as a Clinical Care Manager 
• Extensive knowledge of the clinical functions of an Aged Care home
• Superior communication skills both written and verbal
• Demonstrated ability to be self-motivated and promote a positive work environment
• Willingness to provide evidence of Covid Vaccination

On offer is a supportive and rewarding role that is both hands on and has key leadership functions. Why you'll love working with us:

• An opportunity to build a career with a successful growing values-based organisation;
• Be part of a supportive and inclusive 'people first' culture; 
• Not for profit salary packing and meal entertainment benefits;
• Internal leadership and management programs for emerging leaders;
• Discounted gym membership through Fitness Passport; 
• Access to CHL’s Healthy Body and Mind Hub for you and your loved ones.

Manpower Recruitment have teamed up with an established College in Oxford City Centre and are looking for an experienced Reception Manager.

Our Reception teams operate from both our College sites and welcome students, staff and guests throughout the year.

We are recruiting for a new Reception Manager who will manage our Reception (Lodge) teams. The role is varied and the post holder and includes:

Key Responsibilities:

• Improving & maintaining the operating standards throughout front of house
• Ensuring the team deliver consistently high standards and guest satisfaction
• Ensuring that standards are regularly reviewed and that SOPs are in place
• Ensuring that all staff are trained accordingly and full training records kept
• To understand and be familiar with workplace Health and Safety regulations and procedures, ensuring that Lodge staff take appropriate safety precautions
• Manage day to day fire safety, including the fire control panel and weekly fire testing.
• Recruit, train and manage Lodge staff to provide efficient cost-effective customer service, develop teams, individuals, and self to enhance performance and effective working relationships. Perform regular one-to-one meetings and annual appraisals, keep staff training records up to date.
• In collaboration with the Lodge Supervisor, agree any remedial training of Lodge staff.
• Ensure the Lodge team, as a first point of contact with the College, always offers a welcoming and professional service to its users.
• In collaboration with Head of Rooms Division, develop and document service standards to meet or exceed the expectations of the College and its customers
• Overseeing all payroll related functions produce rosters, responding to planned absences and events, ensuring appropriate staffing levels
• Administer and submit staff wages, holiday requests, and absence and sickness records.
• Ensure that all Lodge staff are smart and tidy in their correct uniform and personal appearance.
• Facilitate effective communication and collaboration within the Lodge and with other departments to ensure overall increased levels of guest satisfaction in the College and Attend relevant domestic bursary team meetings.
• In the absence of the conference team, meet and welcome clients, handle last minute changes to events and be college point of contact.
• Resolve guest complaints (up to agreed limit) and strive for guest satisfaction.
• Offer suggestions and recommendations to guests on the Oxford area - develop relationship with local amenities and arrange packages for guests to improve their experience.
• In collaboration with Head of Rooms Division, set sales targets and encourage up selling of College products and services.
• Co-ordinate the storage and collection of luggage on days of high demand.
• Nurture relationships with repeat customers (external and alumni).
• Ensure that Lodge staff are aware of upcoming events to ensure professional service.
• Have a thorough knowledge of all the prices, dates, time, and description of the latest events, activities, and facilities that will be provided to the incoming guests - update Lodge team on same.
• Ensure conference signage is exhibited professionally and withdrawn in a timely manner.
• Ensure that all the extra billing for additional services have been posted to appropriate accounts.

The successful post holder will have…

• Prior experience of managing and leading a team in a commercial, customer-facing role. The successful candidate may currently be working as a Head Receptionist or Reception Manager in a quality establishment.

• The ability to constructively participate in a broader management team

• Be confident and excellently presented, with excellent communications and interpersonal skills, including a high standard of spoken English
• Have proven people-management skills
• Be a competent user of IT systems and applications (mainly Microsoft)
• Have proven experience in implementing standards, policies and procedures and policing them.

Hours of Work
Contracted for 37.5 hours per week, these hours will be worked primarily Monday to Friday but some weekend, evening and night hours/shifts may be needed, to manage the Lodge throughout the Lodge operations. Such hours will be managed within the working week.

Benefits

• Free Meal on Duty
• Discounted annual bus fare card- to get you to and from city Centre
• College Christmas closed down

If interested, please get in contact with a Manpower Representative.

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to Recruitment@TheWriteConnection.com.sg with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

• Lead the design of initiatives to establish a culture of collaboration within

the Centre

• Review Centre’s manpower plans

• Establish strategies to engender a culture of mentoring, coaching and

capability development within the Centre

• Drive capability development and coaching initiatives within the Centre

• Lead the development of improvements on systems, processes and

operations

• Review the coherence of Centre’s initiatives, systems and processes

• Develop preventive and pre-emptive strategies for challenges faced by

team leaders within the Centre

• Manage the budget for day-to-day operations in the Centre

• Lead Centre to develop Centre strategic priorities, culture and

governance

• Establish plans and structures to engender a culture of continuous

learning within the Centre

• Drive buy-in on vision, mission and values within the Centre

• Drive initiative and enterprise within the Centre

• Drive the design of quality teaching and learning approaches beyond the

Centre level

• Drive the enhancement of learning needs assessment processes and

structures

• Align children engagement strategies in accordance with Centre policies

• Drive the development of quality classroom management strategies in

accordance with leading practices beyond the Centre level

• Evaluate improvements made to enhance quality of learning environment

• Advocate the importance of appropriate health, safety, nutritional and

hygiene standards and procedures beyond the Centre level

• Lead the development of new teaching and learning methods, tools and

assistive technologies based on emerging trends in the sector

• Inculcate a culture of collaboration within the Centre

• Lead the strategic design of partnerships and collaborations with families

and community stakeholders within the Centre

• Model professionalism when collaborating with families and community

stakeholders within the Centre

• Represent the Centre to build business relationships

• Design Centre initiatives, families and community programmes and

Initiatives

• Establish plans and structures to engender a culture of mentoring within

the Cluster

• Drive professional development, training, workshops, educational

initiatives and service quality improvement of professionals

• Drive buy-in on vision, mission and values within the Centre

Please ensure that you have fully read the job description and person specification before applying for this role.

• Exciting opportunity to join a leading insurance provider
• 12 months contract

About Our Client

My client is a life insurance provided by a prominent international bank, the bank dwells into financial services, including banking, investment, and insurance products.

Job Description

• Subject matter expert for Policy servicing, gathering user requirements and conducting User Acceptance Test
• Supporting ad hoc projects and coordinating user testing as required.
• Creating and designing process flows and journey maps to enhance understanding of end-to-end processes within Policy Servicing.
• Collaborating with relevant teams to document requirements.
• Updating SOPs and providing coaching/training to the processing team.
• Reviewing processes to identify opportunities for improvement.

The Successful Applicant

• Degree in relevant field
• Atleast 7 years of experience within project management in Insurance
• Experience in policy servicing within Insurance

What's on Offer

An exciting opportunity to join a leading insurance!

Contact

Ginny Teo (Lic No: R22104515/ EA no: 18C9065)

Quote job ref

JN-042024-6411479

Phone number

+65 6541 9926

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity

• Adecco is partnering with a Customer Service Specialist for Business Banking
• Start date: 27 May
• Focus: Communicating with customers through various channels.
• Office Location:East/ West
• Starts off as a 6 months contract with possibility for conversion
• Operating hours: 8.30am - 8.30pm (8 hour shift)
• 1 weekend off and 1 weekday off

The Talent

• Min. Education.: Diploma
• Highly adaptable, ability to deal with ambiguity.
• Experience in customer service/ customer facing roles
• Call centre experience highly preferred
• Passionate about providing excellent customer service
• Good interpersonal skills and communication skills
• Priority goes to candidates with immediate availability to 1 month notice
• There will be a 2 months training at Changi or Jurong

The Job

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Business Care
• We regret to inform that only shortlisted candidates will be contacted