JOB TITLE: Senior Business Support Manager
LOCATION(S): Leeds, Bristol or Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
In Heritage Platform we are responsible for the management and migration from our legacy products and technical estates. This critical Platform has a diverse and exciting span of significant deliverables which are key to the overall strategy of Insurance, Pensions & Investments.
The purpose of the Business Management Lead is to be part of the platform leadership team, working in partnership with platform leaders and leading the Business Management team to provide a comprehensive business support service for their Platform.
You will also be accountable for the line management and / or development of all Business Management roles within the Heritage platform.
What would you focus on as a Band F Senior Business Support Manager?
- Develops and delivers a plan for Business Support Services across the Platform
- Leads the Platform Business Management team ensuring a robust and fully embedded partnership service across all deliveries
- Supports Platform Leads ensure an embedded governance and risk framework across the platform in line with Group Policy
- Responsible for risk reporting, risk administration, and supporting platform leadership with risk management activities inc. Audit, Risk & Control Self-Assessment and supporting the Divisional Resilience and Security Office
- Manages relationships with internal customers acting as a business partner
About us
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need
We like people who come from a diverse set of backgrounds that can bring new and exciting ways of thinking to the team. Some of the core skills required for this role are as follows:
Action Orientated - Takes action and leads by example, communicating with clarity. Possesses a strong sense of immediacy, effectively delegates and experiments with new technologies/practices to bring pace and rigour where possible.
Stakeholder Management - Develops and improves stakeholder relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views.
Financial & Budget Management - Builds and evaluates budget and financial plans/forecasts independently and makes refinements to ensure they adhere to the budgetary requirements. Determines reporting and evaluation framework to ensure accurate financial reporting and analyses financial data when arriving at decisions. Provides insight on how our investment and funding model can be improved and evolved.
Leadership & Culture - Applies experience in cultural change initiatives to support various agendas in the Bank (e.g., feedback culture). Understands the main barriers to changing culture and the criticality of leadership buy-in.
Coaching & Feedback - Observes and uses active listening and empathy to connect with people, without judging and being self-focused. Uses experience to provide clear, relevant, constructive, solution-focused, positive and motivating advice which is future focused.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
