Total 130 Customer Service job vacancies in petaling jaya

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Description:

As a Claim Support Specialist at BJAK Insurance, you will play a crucial role in assisting our clients through the claims process. You will be responsible for providing support and guidance to customers filing insurance claims, ensuring a smooth and efficient claims experience. Your primary focus will be to help customers understand their coverage, gather necessary documentation, and facilitate timely claim resolution.

Key Responsibilities:

• Assist customers in filing insurance claims in a professional and empathetic manner.
• Review and validate claim details to ensure accuracy and completeness.
• Communicate effectively with customers, providing updates on the status of their claims.
• Collaborate with internal teams to expedite the claims process and resolve any issues promptly.
• Maintain detailed records of all claim activities and documentation.

• Previous experience in customer service or claims support role preferred.
• Strong communication and interpersonal skills.
• Ability to handle complex customer situations with patience and professionalism.
• Attention to detail and strong organizational skills.
• Knowledge of insurance policies and claims processes is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Overview:

As a Customer Experience, you will be responsible for making outbound call to customers while effectively promoting our insurance products and plans based on their specific needs. You will play a crucial role in assisting customers in understanding the various life insurance options available to them and guiding them towards the most suitable coverage.

Key Responsibilities:

• Making outbound call towards customers in a professional and courteous manner.
• Listen actively and empathize with customers to understand their unique situations and insurance needs.
• Provide personalized recommendations about different insurance options, coverage, benefits, and premiums that align with customers' requirements.
• Educate customers on the features, benefits, and coverage of various insurance plans offered by the company.
• Assist customers in completing applications, processing claims, and resolving any issues or concerns.
• Handling customer inquiries, resolving issues, and addressing concerns effectively via all form of communication channel
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with sales and other departments to meet customer needs and achieve company goals.
• Continuously updating knowledge of insurance products, industry trends, and regulations.

Qualifications:

• Previous experience in customer service, sales, or insurance industry preferred.
• Excellent communication skills with the ability to empathize and build rapport with customers.
• Detail-oriented with good organizational and multitasking abilities.
• Strong sales and negotiation abilities.
• High attention to detail and accuracy.
• Flexibility to work in shifts as required.
• A proactive attitude and a customer-centric approach.

Benefit :

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

Role:

1. Represent the brand, culture, and values of clients.
2. Maintain a positive, empathetic, and professional attitude towards customers.
3. Provide timely support through various communication channels.
4. Ensure professional, efficient, and quality service to clients.
5. Cross-sell additional bank products and services.
6. Capture client feedback for future improvement.
7. Identify and escalate priority issues through proper channels.
8. Work with team members to provide better customer support.
9. Keep job knowledge up to date through upskill training.

1. Bachelor’s Degree or equivalent in any discipline.
2. B2 level English Language proficiency.
3. 6 months to 1 year of customer service experience in the banking industry.
4. Decision-making and analytical skills.
5. Flexibility to changes and sense of urgency.
6. Good time management skills.
7. Ability to work under pressure and deliver set goals.
8. Strong communication and interpersonal skills.
9. Ability to multitask, follow directions, and use computer systems effectively.
10. Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

1. Opportunity to represent a reputable brand and provide professional service.
2. Chance to work in a dynamic environment as part of a team.
3. Continuous learning and upskilling opportunities.
4. Contribution to improving customer satisfaction and loyalty.
5. Exposure to diverse communication channels and customer interactions.
6. Competitive salary and potential for career growth within the company.

Management

• Use an inspirational leadership style to deliver consistent customer service.
• Performance manage the outputs of the team in line with performance management frameworks and standards, ensuring robust documentation is maintained
• Adhere to the framework of excellence and a work ethic focused on driving the right outcome first time
• Manage key stakeholders in the business through effective planning, organisation and communication.
• Build relationships and work collaboratively with the UK team and integrate the Malaysia teams with the UK ways of working
• Be an active and effective contributor to the management team, contributing to the overall strategy of the Contact Centre Operation.
• Provide guidance and coaching to Team Managers in relation to their People Management skills
• Drive best practice in People Management tasks such as performance management and regular 1:1s
• Identify and promote best practice whilst developing both the Customer service and Supporting teams.
• Design and manage deployment of Contact Centre improvements which promote innovation and excellence
• Develop, manage and ensure operational teams achieve key service metrics and maximise sales opportunities.
• Ensure all stakeholders receive clear information contact centre re planning, forecasting of promotions and sales campaigns in the contact centre
• Be accountable for the co-ordination and production of associated reporting relating to Contact Centre operations.
• Establish, promote and develop effective relationships within the business to drive a multichannel strategy.
• Monitor and manage the attendance and conduct of the teams, ensuring that all relevant return to work interviews and behavioral/conduct issued are documented/completed and taking the appropriate and timely action

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Date Posted:

2024-03-10

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Otis Elevator is growing and we are recruiting a Service Sales (Maintenance Sales) Consultant. Reporting to the Service Sales Manager, the Service Sales Consultant will be responsible for promoting and selling elevator and escalator service agreements to both new and existing customers. This role is instrumental in driving revenue growth and expanding our service contract portfolio.
 

What you will be doing

• Identify and pursue new business opportunities by prospecting and qualifying potential customers for elevator and escalator service agreements.

• Build and maintain strong relationships with existing customers to understand their service needs and promote contract renewals and upgrades.

• Collaborate with the sales and service teams to develop tailored service solutions that meet customer requirements and enhance their experience.

• Prepare and deliver compelling sales presentations and proposals to effectively communicate the value of Otis service offerings.

• Negotiate contract terms and pricing to secure new service agreements and achieve sales targets.

• Stay updated on industry trends and market developments to identify competitive advantages and position Otis as a leader in elevator and escalator services.

What you will need to be successful

• Proven experience in sales, preferably in the elevator, escalator, or related industries.

• Strong understanding of sales principles and techniques, with a track record of meeting or exceeding sales targets.

• Excellent communication and interpersonal skills to build rapport with customers and effectively convey the value of service agreements.

• Ability to work independently and as part of a team to develop and execute sales strategies.

• Proficiency in CRM software and sales tools for pipeline management and reporting.

• Bachelor's degree in business, sales, marketing, engineer or a related field is preferred.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Employees handling transversal field sales matters for a specific perimeter/territory by contributing to one or several missions below: - Execute RPVA guidelines for each brand and for each outlet type / image level - Maintain existing accounts and gain new accounts per priorities/objectives set, in respect of the allocated Budgets - Take orders & ensure orders are properly passed thru - Build customer relationship based on trust, expertise and reliability - Reach sales targets and defined sales KPIs - Recommend improvement in sales processes by evaluating results and competitive developments - Transfer or answer customer complaints

Job Posting End Date:

2024-07-24

Target Hire Date:

2023-12-22

Target End Date:

Who we are

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

Responsible in achieving company objectives by assisting Applied Sales Engineer to provide air-conditioning solutions to customers.

How you will do it:

• Understand customers’ requirements for air conditioning equipment and solutions.

• Provide heat load calculations and estimation to customers base on standards, requirement and application.

• Prepare air Conditioning equipment selection, costing and budgetary to customers base on the required specifications.

• Conduct technical and product presentations to consultants & end users virtually and physically.

• Work with Applied Sales team & to seek potential customers in local market and maintain good relationships with the stakeholders of the projects.

• Prepare weekly sales report & project tracking record to analyze and track the status of the projects.

• Collect, gather and analyzes competitive comparisons, pricing trends, and market analysis of the competitor landscape.

• Provide feedback or voice of the customers to the company on market requirements and regulations.

• Integrate business strategy and develop specific objectives for Business within Singapore and extend to SEA region. Work with leadership team to define the optimal engagement model for an early engagement and sales opportunity and engage with Heads of sales wherever appropriate to support the model.
• Lead the development of client relationships with owners, developers, consultants and contractors to improve JCI positioning and ultimately command customer preference.
• Create a healthy mid-long term pipeline of projects for HVAC solutions through spec-in activities and key accounts/vertical development efforts.
• Study and analyze competitive environment to prepare monthly updates to Sales Leaders in SEA and in countries with information relevant to their markets.
• Assess, develop and maintain updated market share data in each country with objectives to grow JCI market participation year over year.   
• Develop client-specific engagement and implementation proposals.

What we look for:

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects

• 5+ years of enterprise-level project or program management experience

• Possess senior level relationship in the building technologies market to support Sales Team in their sales efforts

• Proven leader and developer of people working in diverse team environments.

• Demonstrated technical and/or functional aptitude, and ability to engage with architects/owners/consultants or SME into pre-sales activities.

• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent analytical & problem solving skill

• Business acumen, good interpersonal and communication skills

• Able to work independently with minimum supervision.

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

#LI-GO1

#LI-Onsite

Job Brief:

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Check guest satisfaction and do any possible first-hand service recovery step.

Job Responsibilities:

1. Always deliver exceptional guest service according to the hotel standard operating procedure.
2. Maintain positive and professional guests and colleague’s interaction with good working relationships.
3. Personally, and frequently verify that guests are receiving the best possible service during check-in and check-out.
4. Provide excellent service to internal customers as appropriate.
5. Register hotel guests following Front Office policies and procedures.
6. Be familiar with the hotel's products, services, and policies.
7. Work closely with other colleagues and departments in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.
8. Support and embrace the spirit of "Team Work".
9. To be familiar with the PMS system.
10. Safeguard the cash float assigned and to be fully accountable for it.
11. Receive, acknowledge, and relay all telephone calls to the parties concerned in a fast, accurate, and courteous manner.
12. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries.
13. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
14. Inform the relevant department of any arrivals, room changes, check-outs, defects, and any other arrangements.
15. Determinates guest's reservation status and identifies how long the guest will stay.
16. Helps guest complete registration cards and accommodating special requests whenever possible.
17. Performs cashiering tasks like invoice settlement, posting charges to the guest, raising paid outs.
18. Report any discrepancies such as skippers and dispute on bills so that action can be taken, and no loss is suffered.
19. Can handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
20. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
21. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-out, late check-out, early check-ins, special requests, and day-use rooms.
22. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
23. Ensure the Duty Manager and Front Office Manager are kept fully aware of any relevant feedback from either the customers or from other departments.
24. Assist guests with any inquiries regarding local entertainment, restaurants, or transportation.
25. Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
26. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
27. Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state.
28. Check and always maintain stock at par level.
29. Always maintain excellent grooming when on duty and to have discipline.
30. To report any comment, irregular behaviors and activities to the Duty Manager.
31. Perform any other duties assigned by Duty Manager / Front Office Manager / Rooms Division Manager.

Job Requirements:

• SPM Previous experience working in a luxury 4 or 5-star hotel environment.
• Microsoft Office and tech savvy
• Able to converse in Bahasa and English, additional local language will be advantage.
• A team player.
• Pro active.
• Passion to serve
• Reliable
• High integrity
• Fast learner
• Good communication skills
• Good relationship management skills with internal and external guests.
• Confident

Date Posted:

2024-03-05

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

Come and join Otis today and be part of the Forbes 2023 World's Best Employers!

Fresh Graduate Opportunity

An opportunity has arisen for a Sales Support position within the Modernization Sales department, this is a Temporary role with 9 months contract duration.

In this role, you will have the chance to demonstrate your research and fact finding ability, apply your data analysis & Excel skills to churn out accurate and user-friendly reports; improve your communication/ cold calling skills to connect with external parties.
 

What you will be doing

• Conduct market surveys to gather and analyze customer feedback, including needs, expectations, and budget considerations.

• Engage in cold calling activities to connect with potential customers and gather valuable insights.

• Update and maintain databases with accurate and relevant information obtained through market surveys and cold calling.

• Perform basic data analysis to identify trends, patterns, and opportunities within the market and customer feedback.

What you will need to be successful

• Proficiency in Excel spreadsheet to effectively manage and analyze data.

• Demonstrated willingness to learn and adapt to new challenges and responsibilities.

• Inquisitive nature with a strong desire to understand customer needs and market dynamics.

• Ability to thrive in a challenging and fast-paced work environment.

Notes

• Fresh Graduates are welcome to apply.

• This is a 9-month contract position, based in Menara Symphony, PJ.

• This position is open to local/Malaysian candidates.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Role Overview:

As a Customer Experience Executive (Night Shift), you will play a crucial role in ensuring our customers receive excellent service and support during non-traditional working hours. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance with a focus on delivering a positive and memorable experience.

Responsibilities

• Effectively address customer inquiries and concerns via various communication channels, including phone, email, and chat. Provide accurate and timely information to customers while maintaining a high level of professionalism.
• Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty. Collaborate with internal teams to escalate and resolve complex problems.
• Work during night hours to support customers in the time zone. Maintain a high level of attentiveness and efficiency during the night shift.
• Accurately document customer interactions and details of resolutions in the system. Contribute to the creation and improvement of knowledge base articles for common issues.
• Provide feedback on recurring customer issues to contribute to process improvements. Actively participate in training programs to enhance product and service knowledge.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Role Overview:

As a Call Centre Executive (Night Shift), you will be an integral part of our customer service team, ensuring seamless communication and support for our clients. Your role will involve handling inbound and outbound calls, addressing customer queries and chats. Providing efficient solutions to ensure a positive customer experience.

Responsibilities:

• Handle a high volume of customer requests via inbound and outbound calls.
• Address issues, questions, and concerns promptly, ensuring customer satisfaction.
• Utilize automated systems to efficiently gather and fulfill customer needs.
• Proactively resolve issues and contribute to a positive team environment.
• Ensure timely closure of all open cases by the end of the night shift.
• Meet key performance metrics set.
• Demonstrate professionalism, accountability, and follow-through.
• Identify upsell opportunities and contribute to overall customer satisfaction.
• Ensure regular and punctual attendance during the night shift.
• Provide assistance with any additional duties as needed.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Applicants must be willing to work on rotational shifts including evenings, weekends &midnight shift.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

• Customers Obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
  • Show interest in the customer and their business/industry
  • Lead senior Stakeholders on thought leadership & insights
• Effective Communicator
  • Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
  • Facilitating daily and strategic two-way communication with customers
• Proactive, look out for Voice of Client
  • Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
  • Drives NPS participation rate & positive score
  • Work with in-market teams and other NIQ stakeholders to develop NPS action plans
• Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
  • Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
  • Lead senior Stakeholders on thought leadership & insights
  • Good understanding of NIQ solutions
  • Drives QBO
• Results & Outcome Focus
  • Co-own JBP with AD Team
  • Lead Governance Process & Discussion
  • Escalation Management (for major escalation)
• Leadership & Management 
  • Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
  • Working with cross functional/countries teams to address clients' business questions, concerns & queries
  • Working with Account Development team to drive customer satisfaction

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards