Total 75 Customer Service job vacancies in Shah Alam, Selangor - Klang, Selangor

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax b. Maintenance service due

c. Repair costs d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service b. Customer Issues

c. Supervisor’s issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Seksyen U5 Shah Alam Branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

"Education is the most powerful weapon which you can use to change the world” – Nelson Mandela”

If you believe in education just as much as we do, you are a good match.

If you are also interested in photography and photo editing, you are a great match.

On top of that, if you exude positive vibes, perform creatively and possess a gungho spirit, hit us up already because you are the one!

The Job:

• Promote Pixlr (including helping clients to understand Pixlr for Education program.
• Provide creative support (including onboarding clients on Pixlr for Education program).
• Assist in day-to-day operational matters (including researching and analysing possible avenues to market Pixlr for Education program.
• Be the first point-of-contact/face of Pixlr for Education program.
• To assist in seeding relevant content across social media platforms in order to increase awareness.
• Manage and engage the stakeholders.

The Person:

• Possess functional skills: Microsoft Excel/Google Sheets (with formulas) and PowerPoint/Google Slides.
• Exude positive vibes, perform creatively, and possess an enthusiastic spirit.
• Be meticulous about any and everything (have a good eye for detail!)
• Demonstrate the I.P.I. qualities - Independent, Proactive, and Initiative.

• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

• Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System
• Assist Section Head to maintain and develop the growth of Key Accounts
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Managemen

• To plan, organize and follow up on day to day business enquiries.
• To manage, monitor and develop additional business activities of Key Accounts.
• Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System.
• Assist Section Head to maintain and develop the growth of Key Accounts.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when always carry out your responsibilities to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam .

PRIMARY RESPONSIBILITES

• Responsible to source for candidates based on the requirements provided by the Hiring Manager, in according to the placement needs from client.
• Provide customer service and translation services to customer from China.

 

SPECIFIC RESPONSIBILITIES

• Conduct and deliver recruitment needs based on Client’s needs / project secured.
• Deliver placement needs as per budget and meeting P&L for TSS Business revenues.
• At all times, comply with SGS Code of Integrity and Professional Conduct
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS requirements.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Technical Support Specialist is responsible for delivering high-quality technical assistance to customers, ensuring prompt and effective resolution of issues related to our products. The role involves proactive problem-solving, excellent communication, and collaboration with internal teams. The ideal candidate possesses a strong technical background, customer-focused mindset, and the ability to thrive in a dynamic environment. Key responsibilities include responding to customer inquiries, troubleshooting technical problems, creating documentation, conducting training sessions, and maintaining service quality. This position offers an exciting opportunity for individuals who are passionate about technology and dedicated to delivering outstanding customer support.

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Troubleshoot and diagnose technical problems, providing step-by-step solutions or escalating issues to the appropriate team if necessary.
• Collaborate with other departments to resolve complex customer issues.
• Develop a deep understanding of our products and services to provide accurate and effective technical assistance.
• Stay updated on product features, updates, and industry trends to enhance support capabilities.
• Provide feedback to the product development team based on customer interactions to improve product functionality.

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?