Total 232 Senior Executive level Customer Service job vacancies in Klang Valley

Job Responsibilities:

Communicate closely with Sales personnel and customers on orders received to ensure timely delivery;

To prepare purchase order;

To prepare and submit quotation to customer;

Responsible in operations of order processing, tracking, and monitoring of orders, and ensuring quality and smoothness of operations;

Ensuring orders are processed smoothly end-to-end in a timely manner (from checking stock allocation, warehouse stock and PO details and to ensure delivery of orders have been completed);

To ensure on time collection of customer payment;

Imports and exports shipment arrangement and document preparation;

Coordinating shipments with customers and suppliers, shipping agents, forwarders and port agent, for efficient and smooth handling of shipments via road, air and sea mode;

Handle customs permit declaration;

Update daily shipment/delivery schedule on project basis;

Verify freight bill for inbound and outbound shipment;

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma & Professional Degree.

At least 3 years of working experience in the related filed is required for this position.

Computer literate. (familiar with SQL Accounting)

Required language(s): English and Bahasa Malaysia

Preferably Language(s) : Bahasa Malaysia, English and Mandarin.

Able to speak and write in Mandarin are added advantage.

Proactive, self-motivated, quick learner, pleasant personality with good interpersonal and communication skills.

Full-Time positions available.

Applicants must be Malaysian citizens.

Attractive Salary Package 

Flexible & Friendly work environment

5 Working Days (Monday - Friday)

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次發貨的時間範圍要求，並監控每次發貨的每日發貨更新，以便及時、準確地向客戶或代理商更新資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Job Scopes:

-Process customer orders and inquiries in a timely and accurate manner.

-Update delivery information for customers.

-Communicate with multiple parties, including customers, carriers, hauliers, overseas agents, etc., for freight handling and other matters.

-Handle shipping documentation, including import/export, BL, and other documentation.

-Handle cargo documentation, such as LCL and FCL. ( EDO,MANIFEST,GATE PASS,ROT )

-Ensure compliance with customer's Standard Operating Procedure.

-Monitor all jobs, update costs and selling figures accurately and in a timely manner in the system.

-Help to resolve customer and carrier problems and assist in resolving issues.

Job Requirements:

-1-5 years of experience and understanding of logistics field or fresh graduated is welcome

-Effective communication skills and the ability to handle multiple tasks all with an attention to details.

-Strong negotiation skills very important

-Analytical thinking and senses of urgency.

-Ability to cope with repetitive or continuous support queries

-With positive attitude towards difficult situation

-Can start ASAP

Interested please call/whatsapp your resume to Ms. Jamie at 016-261 6820

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

Business Development Executive (Chinese-Speaking)

Job Description

Quintessential is a premium education consultancy offering pre-tertiary academic programmes and university applications advisory for Ivy League and Oxbridge universities. Over the past 9 years, we have built a presence amongst Chinese students in Singapore and are launching into the next phase of explosive growth with a thriving demand from Chinese students.

We are looking for a dedicated and talented addition to our team to help us grow our brand in Singapore and beyond. You will be responsible for every facet of our consumer management and branding journey. From advertising, customer engagement, competitive analysis and service differentiation and prioritization, you will help shape the voice of our company and grow our consumer base. In this role, you'll be involved with leading our business development and customer management strategy, conducting sales presentations, and closing deals to drive enrollment for our academic programs.

The ideal candidate will have a strong track record in sales, excellent communication and interpersonal skills, and a passion for education. The successful candidate will be able to work independently and as part of a team, and be comfortable working with high-level executives and decision-makers.

Key Responsibilities

1. Generate leads through marketing and networking on Chinese social media platforms
2. Conduct sales presentations to potential Chinese clients, including online and in-person meetings
3. Close deals to drive enrollment in our academic programs
4. Maintain accurate records of sales activity and progress in our CRM system
5. Collaborate with the marketing team to develop and implement effective sales strategies
6. Attend industry events and trade shows to promote our services and build relationships with potential clients
7. Coordinate with finance staff for customer invoicing and bookkeeping

Requirements:

1. Competency in written and spoken Chinese as some Chinese clients will only speak Chinese
2. Excellent communication and interpersonal skills
3. Strong ability to build and maintain relationships with clients
4. Proven track record of meeting or exceeding sales targets
5. Self-starter with the ability to work independently and as part of a team
6. Proficiency in Microsoft Office and CRM systems

Remuneration:

Basic monthly salary: SGD $3500 - $4000

Variable monthly salary: Additional bonuses based on sales revenue

Commitment: Full-time

Start Date: May 2024

Working hours: 10am-7pm on Monday to Sunday. 1030am to 530pm on Saturday to Sunday. 4 Weekdays and 1 Weekends are required. 2 Rest days: 1 Weekend, 1 Weekday.

Office Location: 545 Orchard Road, #14-09, S238882.

Interested parties should email their CV to hr@qeducation.sg. Shortlisted candidates will be invited for interviews and assessments.

Community Engagement

• Strategize and develop impactful programmes leading to the holistic integration and normalization of beneficiaries’ lives
• Oversee and anchor the implementation of the community hub and café/minimart initiative
• Coordinate with relevant internal departments and external community partners in fulfilling community engagement projects
• Build up a strong community culture among beneficiaries and external stakeholders

Publications and Communications

• Oversee and develop external publications and centre-level resources, including annual reports, articles, standard operating procedures, protocols
• Manage internal communications and corporate paraphernalia ranging from notice boards, presentations, corporate video, corporate gifts
• Coordinate and correspond with Corporate Services and external agencies on media-related matters such as media consent forms, interviews, filming, award nominations
• Handle and attend to external visits, feedback and public relations

Volunteer, Donor and Events Management

• Support the department in the volunteer management and related activities
• Support the department in donor management and relations
• Support the organizing of key centre-wide events through collaborations with internal departments and external agencies

Job Requirements

• MIn Degree in any field
• Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to michelletan@recruitexpress.com.sg

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

The Job:

• Order to CashCommunicate regularly with customer to handle their PO and confirmation
• Coordinate with warehouse for stock availability
• Arrange delivery to meet customer expected date and invoice on time, coordination with warehouse
• Replenishment stockRegularly communicate with sales for market development
  Calculate stock requirements based on demand planning and historical data
  Create PO to respecting supplier (affiliate or non-affiliate)
  Monitor and ensure all PO's in line with requirement and communicated
• Import ActivitiesMonitor shipping schedule, receive notification of arrival of import materials, closely coordination with GBS
  
  

Interested applicants may email resume to janelui@recruitexpress.com.sg

JANE LUI JIE'EN (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Location: Novena

You will support the learning and development for the whole organization. You will support the department head in HR matters from management reporting, paper writing, policy review to project execution.

Learning and Development

• Assist Manager to oversee all staff training, learning opportunities and research on new areas for enhanced learning.
• Coordinate the annual Learning Needs Analysis Exercise and analyze the trends in staff training.
• Oversee the Hospital Orientation Programme and ensure all new hires are attending the respective modules.
• Oversee internships and liaise with the respective departments and schools for documentation.

HR Policies

• Review of HR policies for relevance and updating.
• Support the manager and on the implementation and administration of HR policies and programs.
• Assist to streamline HR processes where necessary, to enhance the department’s efficiency and effectiveness.
• Projects
• Support Manager on special projects (e.g. Engagement Survey, Specialized training).
• Participate and support in projects in the HR transformation journey, where required.
• Support cross department projects / initiatives.

Operations & Administrative Support

• Support to drive and implement department work plan to deliver results.
• Assist to identify staff learning opportunities.
• Support to create a culture of ownership & continuous learning in department / organization and Management of Training Funds.

What you might need to have:

• Min Bachelor’s Degree in Human Resource Management or related field/equivalent
• Minimum 2 years’ relevant HR and supervisory experience
• Knowledge of Excel programme mainly in V-lookup and Pivot Tables is an advantage

Interested candidate, kindly send a copy of your resume to adelinelim@recruitexpress.com.sg


Adeline Lim Xin Ying [R23112000]

Email Address: adelinelim@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to jessiewong@recruitexpress.com.sg

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Be a Part of Something BIG!

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams!

Make an Impact by

• To support and manage the installation and setup of Video Conference System for the different Business Units in Singtel
• To support the setup of Ad-hoc AV VC requirement for Business Units
• To ensure the high availability (>90%) and the usability of the Video Conference System within Singtel buildings
• To ensure good end user experience for users while using TEAMS, ZOOM or Webex when using Video Conference System
• To liaise and assist in getting the quotation (VC system, Infra and Property) for the Business Units when they require to setup a new Video Conference System
• To ensure the setup and commissioning of the Video Conference System is following the current best practices in Singtel
• To make periodic health checks on the Video Conference system to ensure the high availability of the system
• Tracking of VC assets owned by GIT
• To support Top Executive meetings or event when using TEAMS, ZOOM or Webex
• To setup iPads for MC and/or Board meetings

Skills for Success

• Minimum ITE in IT related course or equivalent
• Minimum 3 years of working experience
• Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.
• Experience in Troubleshooting and Maintenance of Audio Visual and Video Conference System
• Understanding of Network Infra and the ability to do simple trouble shooting
• Experience in supporting TEAMS and/or ZOOM meeting and/or events

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Are you someone looking for a less stressful and prefer a slower pace job?

*No OTs, Slow Pace & Good Environment + can help people!*

Redhill (near MRT) - *Contract convertible Perm*

5 Days Office Hours

Salary - Fixed (Non - Nego)
- $2400 / $2600

Account Associate

More details below :

1)Corporate Services (Finance) Division

Till Dec 2024 or 1 year contract (exact duration to be confirmed later on)

JD

• Processing of invoices and related payments

• Processing of staff claims

• Assist in other finance related areas like reconciliation

Requirements

• With at least 1-2 years accounting experience

• No Experience also welcome!

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

- Assist walk-in clients on account opening and general account or transaction-related enquiries / issues

- To make follow-up calls / emails to clients

- Cover B2B reception area when needed

- Support Live Chat enquiries

- Support ad-hoc events from time to time

Job Requirements:

- Minimum Diploma

- Minimum 2 years of experience in customer service in financial industries

To apply, please email your resume in MS Word format to bfcg11@recruitexpress.com.sg indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Responsible for handling all customers’ enquiries, not limited to stock availabilities and sample requisitions
• Liaise with Sales Personnel to process sales orders
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date), ensuring no delay
• Process/issue invoices and credit notes
• Handle all claim matters on defects and wrong pricings, etc.
• Handle returns enquiries and provide clear guidance to customers on return process
• Arrange shipments with 3PLs and relevant forwarders
• Follow up with customers to ensure on-time payments
• Any other duties as and when required

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716