Total 223 job vacancies by Singapore Telecommunications Limited

Make an Impact by

• Organizes, conducts and performs Cybersecurity risk assessment and gap analysis process.
• Establishes, reviews and verifies the Cybersecurity reviews conducted on Systems
• Performing Threat Modeling on new or existing Systems, identify threats/vulnerabilities and recommend mitigation strategies.
• Designing processes to identify, improve and optimize Cybersecurity risk management practices
• Communicates and assist Business Units to address identified cybersecurity risks to meet business local objectives.
• Monitors compliance with the Cybersecurity Standards, Policy and Architecture.
• Conduct Cybersecurity risk management awareness program to drive risk management best practices/culture into the Business Units and Program Managers.
• Prepares and/or coordinates Monthly/Quarterly Cybersecurity related Risk Meeting.
• Providing security advisory and recommend resolutions for security threat and vulnerabilities
• Maintain cybersecurity risk register and presenting it to the security risk deviation committee
• Performs all other Cybersecurity duties as assigned by the Management.

Skills for Success

• Bachelor’s Degree in computer science, Computer Engineering, Electrical Engineering or other relevant field of study
• At least 8 years of information security experience with at Least 4 years in security risk assessment
• Good understanding in the following areas: Platform Security, Data Security, Network Security, Physical Security, Security Assessment Tools, Security Monitoring Tools.
• Experienced in performing technical assessment and analysis on emerging technologies such as AI, Cloud and 5G and the evolving threat landscape
• Strong understanding of threat modeling and risk management principles and best practices, and able to explain it in a structured and easy-to-understand manner.
• Strong understanding of information security framework and practices such as ISO27001, PCI-DSS and OWASP.
• Strong analytical and problem-solving skills.
• Ability to multi-task and work as a team in a complex work environment, with minimal supervision
• Be able to communicate effectively with business user and project team
• Possess good working attitude and self-motivated to learn

Make an Impact by

• Work as a member of 24x7 Advanced Security Operations Team contributing to the technology-based solutions.
• Perform security monitoring and incident response to the internal / external business users.
• Develop and maintain process, procedures, and guidelines.
• Fine-tune alerts as part of ongoing improvisation of security operations.
• Identify technical and security risks and provide mitigation strategies.
• Provide relevant recommendations to improve the overall security posture of customers.
• Review configurations with other team members to ensure quality and accuracy of requirements.
• Prepare and review reports as part of periodic deliverables.

Skills for Success

• 2-3 years’ working experience in IT Infrastructure Operation and/or Support.
• Willing to work with 24/7 shift pattern that includes weekend work.
• Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP Top10 and web servers (e.g. Apache, IIS, Nginx, etc.).
• Strong level of experience with and understanding of firewalls, endpoint detection and response (EDR), IDS/IPS, WAF, etc.
• Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.
• Experience in scripting (e.g. shell scripting, Macro, PHP, Perl, Java, etc.) and/or Regular Expression.
• Experience with TCP/IP packet analysis / network debugging with tcp dump or similar.
• Experience with web security concepts and technologies such as web application firewall, proxy.
• Experience general security technologies, processes, and concepts.
• Industry recognized security certifications (GCIA/GCIH, CISSP, CISA, CEH, etc.).
• Experience writing/decoding exploit, vulnerability, and attack detection signatures.
• Experience working with a SOC team is an advantage.

Make an Impact by

• To responsible for identifying and mitigating potential cyber threats by proactively seeking out and analyzing suspicious activity across our organization's networks, systems, and applications. The role shall have experience in identifying, hunting and mitigating cyber threats in an enterprise organization. Provide independent oversight of the cybersecurity risk management process and ensure that Business Unit performs risk assessments and remediates the identified risks per the defined process.
• Conduct proactive threat hunting activities, including analysis of network traffic, logs, and other data sources to identify and investigate potential threats.
• Develop and maintain threat hunting playbooks, tools, and methodologies to enhance the efficiency and effectiveness of the threat hunting program.
• Collaborate with other security teams to investigate and respond to identified threats, and provide recommendations for remediation.
• Stay current with the latest threat intelligence and security trends to ensure that our threat hunting strategies and processes remain effective.
• Work with other teams to implement and maintain security controls, tools, and technologies to prevent and detect threats.
• Provide regular reports on threat hunting activities, including metrics and key performance indicators.
• Investigate and manage cyber security incident as incident manager and incident response team.
• Participate in incident response and crisis management activities as needed.

Skills for Success

• Diploma in Cybersecurity, Computer Science, Computer Engineering or other relevant field of study
• Professional cyber security certifications in areas like CTIA, CEH specialized SANS certifications, or other similar credentials, is required.
• Minimum 5 years of experience as in cybersecurity roles.
• Minimum 3 years of practical experience in threat hunting, threat intelligence, incident response and security analysis and investigation
• Working knowledge of and experience in the policy and regulatory environment of information security in telecommunication industry.
• Expert level competence in the following:EDR, NDR and XDR technologies
  Security Monitoring Tools
  Network Security Technology
  Platform Security Technology
  Endpoint Security Technology
  Threat Analysis and Defence
  Threat Intelligence and Detection
  Network and system administration:
• Advanced understanding in the following areas:
• Machine Learning
• Programming and Scripting
• Advance competence in the following: Problem analysis and solving
• Have exposure to developing threat detection and response capabilities based on MITRE ATT&CK and DEFEND framework

Make an Impact by

• Provide leadership and strategy for cybersecurity monitoring and incident response operations supporting Group IT and Singtel.
• Take leadership role to detect, manage and respond to cybersecurity incidents and provide updates to internal stakeholders and management. Work closely with Group Risk Management (GRM) to support crisis management processes and exercises.
• Manage a highly specialised team of security analysts, incident managers and incident responders to effectively monitor, defend and response to cyber threats and events. Develop critical in-house talent and capabilities, while leveraging on 3rd party services. Aggressively drive automation using AI and other technology.
• Build and maintain an effective threat intel capability and working collaboratively with other internal SOCs and partners to coordinate defensive tactics and playbooks against cyber threats.
• Continuously identify and enhance 24x7 operations, incident and crisis management processes, automation, and capabilities to progressively strengthen the security posture of Singtel and its group of companies.
• Experience in Security Ops and monitoring of Cloud set up
• Partner with Cyber Threat Intel team and perform Hunting as per event, or per time-driven calendar.
• Lead the automation of SOC and IR runbooks, moving the SOC team up the value chain.

Skills for Success

• Bachelor Degree in Computer Science, Computer Engineering, Electrical Engineering or other relevant field of study
• Professional security management certifications such as Certified Information Systems Security professional (CISSP), Certified Information Security Manager (CISM), specialised SANS certifications, or other similar credentials, is required.
• Minimum 10 years of experience as in IT or security roles.
• Minimum 5 years of practical experience managing security operations, SOCs or equivalent security programmes.
• Experience working with Internal Audit, Governance and Compliance teams.
• Expert or advance level competence in the following :Cyber Incident Management
  Partnership Management
  Network Security
  Platform Security
  Security Programme Management
  Stakeholder Management
  Threat Analysis and Defence
  Threat Detection and Response
  Security Monitoring Tools
• Advanced understanding in the following areas:Data Security
  Physical Security
  Regulatory requirements
  Data Loss Prevention strategies
  
• Expert competence in the following:Communication
  Leadership
  Decision Making
  Developing People
  Resource Management
  
• Have exposure to other compliance audits such as PCI, PDPA, GDPR, CCoP mostly related to security part.

Make an Impact by

Strategic Planning

• Gather intelligence on competitors’ activities
• Plan & assist supervisor in the execution of Trade incentives/activities
• Explore opportunities in the expansion of equipment distribution with external Partners

Statistics

• Establish & maintain sales dashboard for weekly presentations
• Use statistics to provide insights to sales team to capitalize on potential opportunities
• Preparation of Business Review presentations for external Partners

Operations

• Regulate corporate system access for internal & external stakeholders
• Coordinate, monitor & manage deployment of corporate assets
• Assist in the reinforcement of store hygiene (eg. Visual merchandising)
• Other general administrative duties

Skills for Success

• Diploma in Business, Marketing or its equivalent
• IT savvy with keen understanding of mobile technology/knowledge
• Proficiency in database/data visualization software (eg. Excel, Tableau, PowerBI)
• Results oriented and have strong commercial fundamentals & good business acumen
• Team player who enjoys a fast-paced and dynamic environment
• Excellent interpersonal, communication & organisational skills

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a part of something BIG!

You will be a part of the Record To Report (RTR) Intercompany Team, that handles the full scope of Intercompany Processes, understanding and administering the end-to-end process from record to report. Your role will comprise and is not limited to the following:

• Handling queries from internal customers and vendors
• Maintaining an efficient and effective collection and settlement of the intercompany balances in Singtel Group
• Reconciliation for Interco GL, AR and AP balances
• Monthly reclassification of interco balances
• Preparation and submission of intercompany contra for settlement
• Assist in the of reporting for intercompany matters

Make an Impact by:

• Responsible for accounting functions for intercompany accounts and journal entries
• Ensure timely and accurate clearance of receipts, contra and write-offs
• Coordinate and liaise with internal customers to support intercompany activities (including SOA and aging)
• Issue Reminders, Statement of Accounts, collect and store relevant documents and follow-up with intercompany customers for outstanding balances
• Ensure timely responses to internal customer queries
• Perform intercompany reconciliation for intercompany pairs (accounts receivable, accounts payables and general ledger)
• Assist in the preparation of financial data analysis for intercompany AR processes and settlements
• Attend to annual audit confirmation requests for intercompany transactions and balances
• Any other ad hoc matters that may arise

Skills for Success:

• Diploma in Accounting/Finance or LCCI
• 1 to 2 years of relevant work experience
• Proficient in MS Office apps
• Good knowledge of accounting concepts
• Good communication and writing skills
• Mindset of continuous learning
• Ability to problem-solve
• A self-starter
• Good time management
• Meticulous
• Ability to work independently and in a team

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

The main scope for this role is to perform infrastructure planning for diversion of existing Singtel outside plant infrastructure affected by the private and government agencies projects.

Make an Impact by:

• The works require engaging the Developer/Building owner/Consultant for discussion of the proposed diversion.
• Perform site survey with the Customer/Consultant to assess the affected Singtel infrastructure.
• Liaise with Netlink Trust (NLT) on diversion plan for pipe for NLT to proceed with fiber planning.
• Prepare and send budgetary quote to the requestor for diversion and track the payment.
• Preparation of monthly report for OPE Dashboard for the status of quotation sent, payment received, and diversion works.
• Coordinate closely with internal and external stakeholders for timely implement of the diversion projects and update the customer on the status.
• Support Finance by providing the documents and information required for progressively and final bill.
• Manage customer enquiries on all matters related to the status of the diversion works.
• Use GTECH, WFM, Billing Advice and SAP system for planning, upload of quotation letters/payments and for tracking and information retrieval.
• Support operation for diversion work especially during the night. 12. Any other duties assigned by the reporting Manager.

Skills for Success

• Diploma in Electronics Engineering/Telecommunications or in relevant field.
• Preferably with 1 year working experience and holding Class 3 driving license.
• Able to work during non-office hours to support network incidents and restoration.
• Good working knowledge of PC applications such as MS Word, Excel, PowerPoint.
• Good communication skills, keen to learn and a team player.
• This role requires a mix of technical knowledge, communication abilities, and flexibility in work hours. It involves not only technical aspects but also administrative tasks like budgeting, reporting, and customer support

Hiring Manager: Alias Bin Mohamme

Talent Acquisition Manager: Kimberley Tan

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a part of something BIG!

The position is a hands-on role within Group Risk Management in managing/supporting the following functions:

Risk Strategy & Assurance

The Risk Strategy & Assurance pillar is mandated to assist Singtel in accomplishing its business objectives by adopting a systematic and disciplined approach to Risk and assurance programs.

Group Risk Strategy

Reporting to the Senior Director, Risk Strategy & Assurance directly, the role will support the reinvigoration and upskilling of the overall risk management culture and processes for the group across business units. The role includes leading group-wide programs and partnering with the business directly to ensure improvement and effective implementation of the existing Control and assurance Framework.

Make an Impact by:

The role is expected to work in a team or independently on the following:

• Support the roll-out and implementation of the control and assurance framework, including the assurance mapping exercise and ensuring its successful implementation.
• Provide a structured mapping of assurances and an understanding of the sources of assurance and their scope.
• Clarify, rationalise, and consolidate multiple assurance inputs, providing greater oversight of assurance activities for the Senior Management in line with risk appetite.
• Assure that significant inherent risks are being managed to an acceptable level within the Organization’s risk appetite.
• Promote a risk and control awareness culture through awareness programmes (communications, workshops, training, dialogues, etc.) and sharing of past learnings.
• Support ad-hoc projects such as Partnering with stakeholders on special projects to ensure consistency in applying Risk & assurance methodology and support the strengthening and improvement of processes.

Skills for Success:

• Degree in Finance, Accounting, Business, Economics, IT or Engineering.
• Proven experience with defining, implementing, and drafting policies/standards about control and assurance management will be preferred.
• Proven track record with transformation & change leadership program
• Experience in working in a challenging business environment with proven capabilities in organizing, summarising, and presenting complex information.
• Proven track record with leading scenario planning exercises, implementing risk sensing capabilities and validating various risk and measurement models
• Advanced knowledge of risk management and control concepts, leading risk management practices and standards (e.g. ISO 31000, COSO).
• Possession of relevant auditing certifications and/or experiences
• Strong program management skillset and experience
• Advanced knowledge of SQL, tableau and/or PowerBI
• Strong team player with a positive attitude
• Highly driven, autonomous, and resilient
• Enjoy working in a dynamic and multi-cultural team and business environment
• Good communication (oral, written) and presentation skills
• Excellent stakeholder management skills
• Analytical and critical thinking
• Good to have an in-depth understanding of the telecommunications / ICT industry. These include the technology risks, competition and transformation developments in the telecommunications/ ICT industry, environmental hazards, and regulatory risks.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

The Enterprise Platforms team is seeking an experienced Scrum Master/Agile Product Specialist. The team is ideally seeking an incumbent who is skilled in Agile methodologies and has a strong background in product management tasks, including requirement gathering and user story development. Background Knowledge of application development is beneficial.

Make an Impact through

• Agile Process Leadership: Facilitate Agile ceremonies, ensuring effective execution of sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• JIRA/Atlassian products Proficiency: Efficiently manage JIRA, Atlassian products for project tracking and backlog management.
• User Story Refinement: Enhance user stories and acceptance criteria for clarity and feasibility.
• Requirement Gathering: Actively participate in requirement gathering to understand and document business needs and product functionalities.
• Product Documentation: Maintain comprehensive documentation, including feature descriptions and user guides.
• Mock UI Design: Develop mock UIs to illustrate feature concepts and user flows.
• Quality Assurance Support: Collaborate with development and QA teams to ensure high-quality feature development.
• Release Verification: Oversee release processes to ensure accurate implementation and documentation.
• Continuous Process Improvement: Identify and implement improvements in team productivity and product quality.
• Cross-functional Collaboration: Serve as a bridge between the development team, product management, and external stakeholders.

Skills for Success

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimally 4-5 years of experience in a Scrum Master or similar Agile facilitation role.
• Proficient in JIRA JIRA/Atlassian products and other Agile tools.
• Strong understanding of Agile methodologies and principles.
• Experience in requirement gathering, product documentation, and UI design concepts.
• Excellent communication, leadership, and team-building skills.
• Agile Methodology Certifications: Additional certifications in Agile methodologies (e.g., Scrum, Kanban) are desirable.
• Project Management Experience: Prior experience in managing complex software development projects.
• Business Analysis Skills: Experience in business analysis, ability to translate business needs into technical requirements.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Industry Knowledge: Experience in the Cloud, Telco industry sector will be an advantage

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Make an Impact by:

• Support Singtel's global offices International Data and Manage Services requirement.
• Develop competitive pricing proposals to enhance our win rate.
• Work closely with internal and external stakeholers to propose the best price-value solution to our customers that is inline with our bid strategy.
• Conduct win loss analysis to enhance our pricing competitiveness.
• Stay updated with best practices and meet financial KPIs such as, win rate and margin.
• Lead digitial initiatives with objective to improve productivity and sharpen pricing benchmark.
• Adopt a zero tolerance for non-compliance of financial and regulatory guidelines.
• Conduct joint customer visits with our Account teams.

Skills for Success:

• A good diploma or degree in Marketing, Business Studies or Engineering.
• 5 years working experience in Bid, Pricing or ICT industry.
• Experience using Excel and BI tools.
• Telecommunication, AI or machine learning experience will be an advantage.
• Good negotiation skill.
• Able to work in a dynamic and fast paced environment and to meet critical deadlines.
• Able to work well both independently as a pricing professional and collaboratively as part of a team.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

This is a data scientist role in Advanced Analytics team to support Financial & Lifestyle Services (eg. Insurance) on activities related to data exploration, insights discovery, data model curation, campaign experimentation, machine learning model development and automated campaign design.

Make an Impact by:

• Work with business stakeholders to translate opportunities and problem statements into analytical use cases
• Work on customer behaviour analysis to uncover insights related to financial & lifestyle services
• Manage and develop always-on automated campaigns via real-time triggers and events detection
• Ongoing optimization on campaign targeting and refinement on signal & trigger logics
• Continuous exploration & research on internal and external data sources to sharpen the targeting
• Building machine learning models to support campaign activities, eg: uplifting model, propensity models and etc

Skills for Success

• Good degree in engineering, science, applied mathematics, statistics, machine learning, or a related quantitative field.
• Minimum 1-2 year experience in relevant field or fresh graduate with exceptional background.
• Proficient in Python and SQL
• Well-versed in statistics and data science
• Familiar with statistical modelling and data visualization
• Strong organizational skill & conscientious personality.
• Meticulous, proactive, and dynamic with ability to work independently.
• Effective communication and people engagement skills.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a part of something BIG!

Are you ready to take your career in procurement to the next level? Do you have a passion for optimizing processes, negotiating with suppliers, and ensuring compliance with procurement policies? If so, we have the perfect opportunity for you!

As a Tender Manager, you will play a pivotal role in our Corporate Procurement team, supporting our operations in various critical areas, including the tender process, eAuction support, tender administration, and contract support. You will be the driving force behind our organization's awareness and compliance with tendering steps via our systems and sourcing negotiation tools.

Make an Impact by:

Being Involved in the Tender Process and Content Management:

• Take ownership of the Procurement Tender process, ensuring it aligns with policy requirements and market best practices.
• Provide guidance and support to business stakeholders, BU Procurement/Category Management teams, and the wider Procurement community on tender processes and policy requirements.
• Develop, enhance, and maintain standardized and category-specific tender content templates to support sourcing needs.
• Leverage Procurement system capabilities for optimal commercial outcomes in sourcing projects.

Being Involved in eAuction Support:

• Act as a Subject Matter Expert, identifying opportunities to leverage eAuction as a negotiation strategy for sourcing projects.
• Plan and execute eAuctions within sourcing projects, adhering to project timelines and policy requirements.
• Develop, enhance, and maintain eAuction processes and documentation, including rules, guidelines, process flows, and supplier training materials.
• Conduct supplier bidder training.

Tender Administration:

• Collect business requirements and build/publish Tender content using the Procurement system.
• Enforce Procurement policy requirements and guidelines throughout the Tender process.
• Support tender supplier participants for effective and timely tender responses.
• Administer changes to tender content and communicate with supplier participants.
• Assist business stakeholders in ensuring on-time completion of tender activities.
• Support tender response compilation, analysis, and evaluation.

Contracting Support:

• Provide guidance to business stakeholders on contract deviation approval and execution processes.
• Assist in operationalizing contracts in Procurement systems for effective P2P deployment.
• Utilize Contract Lifecycle Management (CLM) tools to manage contract lifecycle activities, including drafting and amendments.
• Provide training to internal Procurement teams, users, and participating suppliers on optimizing tender events and system usage.
• Conduct analysis of tender outcomes and benchmarking statistics.

Skills for Success:

• Bachelor’s degree in Business or Supply Chain.
• Minimum 4 years of working experience in a Sourcing/Procurement function.
• Proficiency in using Procurement/Sourcing/Contract Management systems (e.g., Ariba, SAP ERP, Coupa, IBM-Emptoris, etc.).
• Comfortable with various systems and technologies.
• Experience in engaging with external suppliers.
• Effective communication and writing skills.
• Strong independent work ethic

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

If you are a highly motivated and detail-oriented individual with a passion for optimizing procurement processes and driving successful sourcing projects, we invite you to apply and join our dynamic Corporate Procurement team. Be part of a company that values your expertise and offers opportunities for growth and development.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Change Management & Communication Manager is expected to lead the change management and communication aspects of Platform Transformation.

Candidate will plan and execute communications and change management plans and engage senior stakeholders to manage comms, assess change readiness and plans and work with business stakeholders to manage the transitions and/or drive adoption.

He/she will also work closely with HR, Corporate Communication Team and other functions to ensure effective change management and project communication.

Drive Change Management and Communication in Platform Transformation’s strategic projects, including

1. Adoption and Communication Lead for new portal project

• Work closely with project team and business change champions to develop adoption and communication plan
• Drive onboarding of external and internal customers
• Define and track success metrics

1. Change Management and Communication Lead for new system project

• Drive and develop change management and communication plan
• Collaborate closely with project management team, business stakeholders and vendor to align on Change Management plan, communication materials and project timelines
• Oversee delivery of communication to impacted employees to ensure information provided is accurate and comprehensive
• Define and track success metrics

1. Develop materials to support communication of strategic projects at key events (E.g. Townhalls, Product launches/’Go-live’, Kick-off)
2. Lead Overall Change Management and Communications for Platforms Transformation

• Develop content for all Platforms Transformation communication activities, including quarterly updates, Business Units’ communication activities, and Leaders briefing
• Work with Enterprise Platforms and Transformation change agents in planning and execution of events (e.g. off-site, get-together)
• Inject new ideas from time to time to ensure effective communication and engagement
• Perform proactive research to stay abreast with Change and Communications methodology and practices to provide meaningful support to the project team and various stakeholders

5. Support Ad-hoc Events or Request from Business/ Enterprise Platforms and Transformation

• Provide required support to Group-led events & updates such as Kick-off, Digitalisation Events

Skills for Success:

• Bachelor’s degree from established university in Business or Philosophy or Communications
• Around 8-10 years of industry experience in Telco and ICT
• Experience in transformation change management
• Experience working across different cultures and geographies
• Experience in large scale project management – preferably in roles such as Organisation Design, Program Management Office (PMO) and Communications
• Change management framework e.g. ADKAR
• Excellent corporate writing and storyboarding skills
• Proficient in power point, word and excel
• Ability to coordinate workshops / focus group sessions
• Ability to distill complex information and translate into layman’s terms

Be a Part of Something BIG!

The Singtel Innovation Centre (“Centre”) is a world-class facility that brings together Singtel Group’s emerging technologies to enable businesses to reimagine their future, explore innovative concepts and overcome business challenges to unlock new growth opportunities.

We bring a blend of new ideas and technologies that excite businesses to innovate, creating a space for ideation and co-creation opportunities while fostering a vibrant ecosystem to transform and embrace new opportunities in the digital economy.

The primary role of the candidate serves to focus on the ideation, content integration and creation for the showcases targeting the B2B customer segments at the Centre.

The candidate will partner the Centre Director to harness the Centre as a key customer engagement activation touchpoint, that showcases Singtel’s in-flight and advanced technologies across the commercial and enterprise segment, targeting B2B customer segments (Singtel local & overseas markets), through engaging experiences and innovative solution use cases, as well as leveraging it for leadership positioning targeting the C-suite executives.

The candidate will also be responsible for the smooth operations of the Centre. This role report to Head, Global Enterprise Marketing Analyst and Marketing Services.

Make an Impact by

A. Ideation and Content Creation

• Partner with the internal stakeholders, namely the Lines of Businesses (“LoBs”) and Customer Solution leaders as well as the Centre Director to co-ideate and curate the ‘story’ for the exhibits at the Innovation Centre, through use cases, using engaging content and immersive showcases to bring forth Singtel’s deep capabilities and technologies to life for the different audiences, and to keep the exhibits refresh
• Partner with Content & Experience Manager to produce the content and showcases with 3rd party agencies
• Research and deep dive on new technology topics for content integration, creation and refresh
• Develop demo roadmaps as needed
• Develop standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.
• Establish work flow for requesting, creating, editing, publishing, and retiring content

B. Leadership Positioning & C-Suite Engagement

• Harness the Centre for thought leadership, brand and key touchpoint for customer activation.
• Customise customer presentations targeted at C-suite Executives
• Collaborate with relevant ecosystem partners to enhance propositions and customer benefits
• Host Tier 2 and Tier 3 visits for customers, working with the Centre Director to customise tours as necessary

C. Operations & Close-loop Reporting for Lead-Generation

• Plan, organise and coordinate all events related to the Centre, from customer visits, external delegations, to workshops/talks.
• Manage close-loop reporting with customer relation management tool (CRM), key performance metrics and workflow cadences for demand and lead-generation purposes
• Manage spending, predictability of spend +/- 5% variance
• Create and enforce Operations Playbook for the Innovation Centre
• Manage scheduling and host allocation for visits
• Support and own logistics for events held at the Innovation Centre

D. Key Events/ Special Projects

• Work with internal and external stakeholders to deliver best-in-class industry forums.
• Co-facilitate meetings and workshops for customer engagements

Skills for Success

• Bachelor’s degree in Marketing, Business, or Mass Communications
• Minimum 5 years of experience in Content Production, Management and Marketing or Editorial for B2B segments, preferably in mid to large organisations with strong understanding of the ICT industry, emerging technologies and trends and ability to demonstrate how technologies contribute to digital transformation and business growth.
• Possess excellent presentation and oral communications skills, including Powerpoint skills.
• Excellent verbal and written communication
• Must be effective both as individual and in teams
• Ability to think and act strategically, with excellence in executions.
• Ability to lead and inspire large teams of creative personnel and content creators to achieve company’s stated goals
• Strong attention to details with superior time and project management skills
• Self-motivated, takes ownership and initiative able to work independently
• Ability to quickly learn and apply new skills and concepts and excel in multitasking in a demanding, fast-paced environment
• Experience with managing Content Managing Systems is a plus

The Sys Admin is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements. He/she will also provide support to the System engineer/team lead based on tasks assigned and not limited to:

• conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
• cooperate with internal/external stakeholders to achieve work/task objectives set out by the system engineer/team lead/Managers.
• Install/configure software/hardware, manage servers/tools
• Setup accounts (AD or non-AD), laptops, workstations, servers
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls, backups and firewalls
• Analysing, troubleshooting, and correcting system problems remotely/on-site
• Responsible for documenting incident RCA report the configuration of the system and system performance tuning
• Responsible for security compliance, patching, health check & hardening remediation
• Performing routine audits of systems and software and perform system devices backups
• Performing standard or project change request as per change window (non-business hours)
• Applying operating system updates, patches, and configuration changes
• Provide on-call 24 x 7 support on a rotating basis

Skills for Success:

• Diploma/Degree in Computer Science / IT or equivalent
• Experience in Windows/VMware support and maintenance
• Experienced in supporting Microsoft 365, HyperV Cluster, Window Server, DNS, VMware, NetBackup, Exchange in AD and Enterprise DC environment
• Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software, analysing system logs and identifying potential issues/incident