Total 79 regional recruitment lead job vacancies in Customer Service category in Kuala Lumpur city center

Your new company
A growing legal company in the heart of London are seeking a Reception Coordinator to join their busy team!


Your new role

• Greet clients and visitors at Ground Floor Reception.
• Interact with visitors and handle enquiries.
• Collaborate with the Office Manager and assist contractors.
• Monitor the Reception Inbox, answer calls, and take messages.
• Forward messages to the relevant person.
• Book rooms, meetings, and appointments.
• Set up meeting rooms
• Ensure quick turnaround for tidying and restocking.
• Handle printing, scanning, photocopying, and faxing.
• Process payments
• Assist the Management Team and Office Manager as needed.

What you'll need to succeed

• Minimum 2 years experience working in a similar role
• You must have experience working within professional services, and it is highly desirable to have worked in a legal environment.
• Full knowledge of Microsoft Office Suite.
• Positive and proactive attitude to work and the ability to work independently
• Previous experience dealing with confidential information

What you'll get in return

• 08:00 - 16:00 working hours
• Minimum 25 days Annual Leave
• Annual Promotions Opportunity Scheme
• Early finish opportunities

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Service Lead Glasgow– 35 hour per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Glasgow. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The role will be an even split between operational, administrative and staff management duties and undertaking the responsibilities of a Support Worker.

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff.

Whilst on rota as a Support Worker you will provide support to our service users. You will help the people we support to live their life the way they want, ensuring they have choice and control over the planning and delivery of their support. You will enable them to reach their potential by providing both physical and emotional support along with encouraging them to develop positive relationships and engage with the community. You will be supporting individuals with a variety of needs: helping with finances, personal care, domestic tasks and medication.

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have a highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance, reviewing care plans regularly and auditing paperwork against high compliance standards. Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours and if successful provide inductions to equip them with a full understanding of the working environment and role expectations.

Please note the role will require you to be on call on a rota basis. An enhanced Adult PVG application will be required for successful applicants.

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

Your new company
An automotive distribution company
Your new role
Senior IT Support
What you'll need to succeed
Experience supporting VIP users, Office 365, Endpoint, Windows 10 & 11
What you'll get in return
An opportunity to work for an automotive distribution company
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ELEARNING SUPPORT OFFICER

Salary: Grade 5 £30,487 to £34,980 per annum, depending on relevant experience Hours: 35 hours per week

Duration: Fixed Term for 12 months

Location: Manchester - On Site- Monday-Friday

Job Specification

Role Overview: Support the eLearning Manager in developing innovative e-learning activities, resources, and support services for the Library and central support services. Develop e-learning materials to enhance student experiences and maintain responsibility for the online elements of the Library's skills programs.

Key Responsibilities:

• Develop high-quality eLearning resources with the eLearning Technologist(s).
• Advise staff on using technology in teaching, learning, and assessment.
• Support the Teaching, Learning, and Students team to deliver customer-focused services.
• Assist staff with using the University's digital learning environment (DLE).
• Participate in the University-wide eLearning network.
• Contribute to reports on eLearning activities.
• Engage in continuing professional development.
• Ensure compliance with University policies, including health and safety, equality, diversity, inclusion, and information governance.
• Work at any Library site and be flexible with working hours as required.
• Wear Library-branded clothing.

Person Specification:

Essential:

• Experience in developing learner-focused materials/activities.
• Understanding of planning, designing, developing, testing, and evaluating eLearning resources.
• Awareness of online learning pedagogy and effective teaching practices.
• Collaborative working skills with subject matter experts and staff.
• Ability to resolve problems independently.
• Strong verbal and written communication skills.
• Knowledge of HTML and CSS.
• Commitment to professional development.
• Experience in eLearning projects and using learning software/web applications.

Desirable:

• Knowledge of instructional design/pedagogy for eLearning.
• Experience with Blackboard Learn or similar LMS/VLE.
• User experience/accessibility design or testing.
• Video and audio production skills.
• Experience in coding (JavaScript or other scripting languages

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

The Recruitment Co are recruiting for an E-Learning Support Officer for our public sector client based in Manchester City Centre.

Overall purpose of the job:

• To work under the direction of the eLearning Manager (or delegate) to support the Library and the central support services in the development of innovative, e-learning activities, resources and support
• To develop e-learning materials in support of projects which enhance the student experience
• To maintain overall responsibility for the online element of the Library's skills programme(s)
• To support colleagues in the effective use and understanding of learning technologies, practices and pedagogy

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

Hybrid working arrangements may be considered.

This is a 12 month fixed term contract initially.

The salary will be £30,487-£34,980 per annum depending on experience

The Recruitment Co are an equal opportunities employer

CPManchesterGS

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

 

Essential Functions

 

• Oversight and development of a team of analysts, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency

Team Summary

Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.

Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

VCA Managed Services (VMS) is an augmentation of Visa’s consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age.

What a Consulting Delivery Lead for Visa Managed Service (VMS) in VCA does at Visa:

Reporting into the Head of VCA Philippines, the successful candidate will be a seasoned consultant who will identify common client needs, and is responsible in developing offerings that leverage Visa’s extensive capabilities, subject matter expertise, collaborate with third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery.

The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback,  close the sale, and ultimately lead the execution of the services.

This role is required to  flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

Key responsibilities:

Consultative Selling

• Uncover client needs, challenges, and opportunities with respect to managed services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decision-making stakeholders and processes

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
• Develop product pricing strategy, ensure product profitability

Solution Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Possess strong diplomacy skills and fosters goodwill between different groups
• Coach teams

People Leadership

• Demonstrate ability to structure a team and lead high-performers to even higher performance levels

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programmes, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

Receptionist
£29,000 per annum
Welwyn Garden City, Hertfordshire
Full time - Monday to Friday 8am until 5pm
Permanent

Our multi-national client based in Welwyn Garden City are looking to recruit a permanent, Full Time, Receptionist.

Receptionist Responsibilities:

• Operate our clients Switchboard by ensuring all calls are answered in a timely and professional manner and redirected as appropriate, reporting any technical issues to the IT Team.
• Providing an enhanced Visitor Experience - Ensuring all visitors are welcomed in a friendly and professional manner and redirected as appropriate.
• Maintaining security by ensuring that all external visitors are issued with a visitors pass, sign in and out and have their details highlighted on the welcome screen, where appropriate.
• Maintain a safe and clean reception area by complying with company procedures, rules and regulations. To include the redistribution of mail and parcels and compliance with the Fire Evacuation procedure.
• Manage all tasks associated with Reception to include, but not limited to Meeting Room Bookings, Catering Requests, Stationery Supplies.
• Support the Administration Team as needed in line with individual competences

Receptionist requirements:

• Strong experience in customer facing roles
• Previous reception experience
• Switchboard experience
• IT proficient - Microsoft Office
• Strong interaction skills
• Able to multi-task
• Excellent attention to detail

Please apply in the first instance with a copy of your CV

CPDaventry

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They want people who care and are passionate about what they do.
They have the flexibility of a small company but the backing of a much larger
business, which is ideal for growth.

The working environment includes:
Modern office setting
Food provided
Growth opportunities

Job Description:

The Customer Service advisor will be responsible for ensuring that all customers are satisfied with the products and services.
You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints.
You will also be responsible for developing and maintaining relationships with existing and prospective customers.
The Customer Service Team Lead will report to the General Manager.

Job Requirements:

Excellent communication skills - both written and verbal
Ability to multi-task, prioritize, and manage time effectively
Able to work independently as well as in a team environment
Able to take initiative
Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented and a team player.
This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting.
The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.

The role is based on a site that opens Monday to Thursday 8:30am -
5:30pm and Friday 8:30am - 5:00pm.

Salary: £26,500 - £28,500 per annum

The salary will be negotiable and based on prior experience. Hours can be agreed at
the interview stage.

Daily tasks may include but are not limited to:

Maintaining all customer service processes and procedures within the business.
Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.
Ensure planners through Sage are managed and controlled properly.
Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.
Helping move away from a paper-driven process to paperless.
Processing customer orders.
Booking in of deliveries on sage,
Stock control management through sages/excel
Processing Non Conformances
Dealing with visitors.
Raising purchase orders on sage for traded goods
Stock takes for general office items
Working with the sales team to develop the business.
Maintaining SAGE supplier and product records.
Managing the business purchasing process ensuring all processes and paperwork are adhered to.
Learning to cover transport and collections for holiday cover.

We are looking for:

Someone who can multitask and think outside the box - Bring solutions to the table when problems arise.
Self motivation - someone who wants to work with the business's best interests and for this they like to look after their staff.
Excellent telephone skills
Must have an eye for detail and understand the importance of following a process.
B2B customer service experience - confidence - professional - organised.
General business acumen.
Good attention to detail.
Ability to follow policies and procedures.
Managerial skills.
Excellent time and attendance.
Customer service: 3 years (required)
B2B: 3 years (required)

This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review.

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Bonus scheme
Performance bonus
Yearly bonus

The Recruitment Co are an equal opportunities employer

CPManchesterGS

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Job Title: Customer Care Adviser - GERMAN SPEAKING
Salary: £26,000
Location: Canary Wharf, London
Hours: 40 paid hours per week.
Shifts: Monday - Friday (8 hour shifts) Anytime between 07:00am -6:00pm

Main Purpose of Role

We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled.
You will be responsible for incoming calls/email and outbound calls across the full range of airline customer queries.

If you are flexible, have a positive attitude, great attention to detail and experience with Amadeus GDS, you are probably the one we are looking for!

Skills Requirements

• Proven Amadeus GDS experience

• Airline or travel experience
• Experience of working in a fast paced Customer Care environment whilst maintaining a
• high level of attention to detail
• An effective team player with a "can-do" attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner

• Self-motivated, proactive and able to work on your own initiative
• Managing your own workload and time, whilst developing effective and supportive
  relationships with colleagues and customers

What are we looking to achieve?

• Help customers and solve their problems in an accurate and efficient manner
• Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
• Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
• High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
• Sales force
• Develop and improve processes and ways of working
• Troubleshooting with customers
• Other administrative tasks
• Contribute to our positive team spirit and work environment

Why work for us?

• A fun and sociable team environment working culture
• Pension Scheme with Standard Life
• Aviva Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fund raising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Cycle to work scheme
• Tech scheme

#CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Your new company

Financial Institution based in Moorgate, Central London

Your new role

You will be providing technical support to users in the London office. Assisting them with things like MS Teams, MS365, Setting up new equipment etc.

What you'll need to succeed

• Immediately Available or have a short notice period
• Banking or Financial Services industry experience
• Windows 10 experience
• O365

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A growing consultancy based in the heart of London is seeking a Receptionist to join their busy team! This role is an integral part of the team, ensuring the office is welcoming and being the go-to individual!
Your new role

• First point of contact for any queries
• Managing switchboard and incoming calls
• Distributing incoming and outgoing post
• Coordinating deliveries
• Ordering and maintaining stock levels for the kitchen and office
• Responsible for office H&S including fire and first aid management.
• Support with organising office events and socials.

What you'll need to succeed

• Positive and hardworking team-player
• Recent experience in a similar role
• Ability to travel to the office (near Bond Street) 5 days a week

What you'll get in return
Highly competitive salary + excellent benefits package! Opportunity to progress in your skills further!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Would you like to:

enjoy a flexible work arrangement at home and in the office (NSW Glebe Location)?
work for a national not-for-profit organisation?
receive tax benefits from accommodation and entertainment perks!
be a part of a culture that encourages/supports and celebrates our achievements?
Work within a solid team of professionals and help the public on a daily basis?

If you responded with  'YES ' to the above questions, read the below and if this interests you - apply today!
The NSW Get Healthy Service is a free telephone-based health coaching service for NSW adults aged 16 years and over. The Service helps individuals create and achieve healthy lifestyle goals through the support and guidance of expert health coaches. Diabetes Australia delivers the NSW Get Healthy Service on behalf of the New South
... Click here to view more detail / apply for Community Engagement Lead ? Get Healthy Service

Centre of Excellence Lead, Retail Technology **12 month Max-term/ Secondment(for internal employees)**Sydney locationYou are an experienced leader in executive advisory, strategy and operationsTogether we’ll help the organisation arrive at simpler, better outcomesWe work together to support delivery of our people ambitionsDo work that matters Retail Technology is responsible for the world-leading application of technology and operations across every aspect of CommBank and Bankwest Retail – from product platforms for our customer, to essential tools within our business.The Retail Technology Centre of Excellence (CoE) team is responsible for ensuring that Retail Technology has the strategy, portfolio and processes in place to help deliver the Group’s vision and maintain our reputation as a leader in technology and innovation. We are the front door for all Retail Technology initiatives, and we manage the Retail portfolio. The team focusses on strategy, risk, finance, data & analytics, portfolio management, initiative development, change management, communications and events.?See yourself in the team…

Click here to view more detail / apply for Centre of Excellence Lead, Retail Technology

RaceTrac Company Overview

Job Description:

The Regional Service Manager is responsible for managing the maintenance and repair of up to 60 convenience stores in a designated region. This individual teams with Store Support, Operations, and multiple cross-functional departments to achieve the optimal functioning level for stores. The Service Manager ensures complete operability of every store location at all times. Up to 75% travel required. This individual is responsible for leading a team of 0-4 technicians and up to 2-3 service crew teams.

Responsibilities:

•    Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization. 
•    Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service. 
•    Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals. 
•    Provides support to cross-functional departments in various projects related to convenience stores. 
•    Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job.
•    Assesses current Facility Services processes and programs and recommends solutions to improve operability. 
•    Maintains knowledge of local, state, and federal guidelines for facility services as necessary. 
 

Qualifications:

•    Ability to assume responsibility for 24 hours/7 day operation required
•    Bachelor’s degree from an accredited university or college preferred 
•    4+ experience in retail or related field preferred
•    Management experience preferred
•    General knowledge maintenance and repair procedures a plus