Total 4,998 Full-time Manager job vacancies in Customer Service category in Malaysia

A mother's love knows no bounds.

This is a community learning disability and mental health step down Service
Manager job with a negotiable package in the region of £35k.

And now they're looking for a Service Manager who is interested in making this position their own and overseeing 9x Supported Living Schemes.

This also comes at a time in which they're about to grow, and its intended the successful person will also grow with them. A mothers love, inspired the creation of this business 30 years ago and now they're:

• A specialist care business with multiple properties in the Blackpool, Lancashire area that
• Employs 70+ highly trained professionals responsible for supporting
• In excess of 50 people, each with their own, often complex, sometimes tragic backgrounds, all equally deserving of support to live as independently as possible despite their mental health and/or learning disability needs

The love that inspired this team originally, has been the foundation of it's success. Caring for people e.g. sectioned under the mental health act, or with forensic and/or complex mental health needs and/or a learning disability is not everyone's cup of tea. But with an open mind and conviction, a mother's love has created the go-to provider for this type of care in the area.

To find out more please don't hesitate to apply or call Kim Stark in the Recruitment Panda offices.

The Integrated Care Programme Manager is a senior role to support, develop and enable our local vision and strategy, together with leading on the review and implementation of future arrangements to support delivery of integrated care, to ensure that services are innovative, accessible & sustainable for the benefit of local people.

Posted: 07/06/2024

Closing Date: 08/07/2024

Job Type: Permanent - Full Time

Location: Heidelberg West, Melbourne

Job Category: Sales and Marketing


At HMPS, we are excited to welcome a talented Service Account Manager in a newly developed role, to join our dynamic Sales team based from Heidelberg West, Melbourne. If you are passionate about delivering exceptional service and building strong client relationships, this is an outstanding opportunity for you. As a key member of our Sales department, you will play a pivotal role in driving growth and success in the Service and Parts division. This is a permanent, full time position that offers the chance to thrive in a collaborative work environment. Join us at HMPS and embark on a rewarding career journey where your skills and expertise will make a meaningful

... Click here to view more detail / apply for Service Account Manager

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

 

DWP. Digital with Purpose. 

   

This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team and be part of a huge government department supporting over 20 million citizens every day.

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. 

 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

 

Delivery. Work. Projects. 

In this IT Service Manager job:

• You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and resources.
• You'll be responsible for progressing incidents, tickets and queries - with appropriate prioritisation, processes, procedures, and policies.
• You'll manage end user communication and expectations effectively to ensure people are satisfied when using and accessing the product or service.
• You will implement necessary activities and interventions tailored to the product or service.
• You will keep your knowledge of your product/service up to date to stay ahead of changes.
• You'll contribute to pre and post release activities to ensure seamless support for new and modified products/services in Live service.
• You'll give and ensure high-quality support for all end users, understanding the business impact and assisting in resolving incidents, issues, and queries.

What skills, knowledge and experience will you need? 

 

• Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL
• Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex decision outcomes
• Experience of maintaining close relationships with customers to understand their needs.
• Experience of identifying and executing opportunities to improve IT processes and services and measure the effects of these efforts over time.

Details. Wages. Perks. 

 

You'll join us in our brilliant digital hub in Blackpool. We're accessible from all across the North West, and we've got lots on onsite parking.

 

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

 

In return for your skills, we offer competitive pay of up to  £36,545.

 

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%.

 

You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

 

We also have a broad benefits package built around your work-life balance which includes: 

 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic selfto work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

 

Click 'Apply' for more information and to start an application on Civil Service Jobs. 

Job Purpose

Manage, service and maintain good relationship with dealers and salesperson to seek for their business support.

Duties and Responsibilities

Account Management

Work closely and manage a group of Dealers and Salespersons and solicit their business support. This is done through regular interactions with them in order to understand buyer's behaviors and developments in market trends.

Soliciting Business Support from Dealers

Solicit business by onboarding new Dealers and/or Salespersons from other companies and garner their support by introducing car buyers who need financing to CarTimes Capital.

Credit Processing

Review and recommend accordingly the applications that are received from Dealers / Salespersons.

Review and Recommend Interest Rates

Collect and gather data on the interest packages of various financial intuitions. Review and adjust existing packages (if needed) in order to remain competitive.

Qualifications

• Diploma holder and above (Any field)
• Qualifications in Banking and Finance would be an added advantage
• Must be a strong communicator, with an emphasis on effective listening, plus good phone etiquette
• Self driven & able to work in a fast-paced environment

We're hiring a Care Farm Manager

Are you passionate about making a difference in the lives of individuals with learning disabilities and autism?

Do you have passion for community-driven initiatives? If so, we have the perfect opportunity for you!

As the Farm Manager you will work closely with the Enterprise Manager delivering and maximising the outcomes and outputs of each enterprise aligning and delivering a shared vision across the site, you will provide leadership and overall day-to-day management of the farm site and enterprises.

Benefits:

On-going training and career development including professiona qualifications 

Contributory pension 

We cover the cost of DBS checks 

Access to Wagestream.

Shopping discounts including Blue Light card, EE perks and Costco membership 

Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

Access to wellbeing helplines. 

Health Cash Plan

We're looking for:

Excellent interpersonal skills

Patience and excellent customer service skills

Excellent verbal and written communication skills

Providing leadership, motivation, direction and support within your team

Enthusiasm and the ability to inspire

Able to initiate and effective hold difficult conversations

Creative approach and ability to support the development of the farm

Your responsibilities:

Overall responsibility for the day-to-day operations of the farm site, coordinating and prioritising the workloads of the various farm teams on site to ensure a safe and compliant workplace for all

Ensure that commissioned support placements are delivered within budget and in an effective, efficient, and person-centered way

Deliver excellent customer service to people we support, their families, commissioners, our customers, partners, and all other stakeholders

Represent the farm site in both internal and external stakeholder engagements, forming effective links and partnerships, both statutory and other relevant

Organisations to promote the best interests of the farm and Brandon as an organisation

Organise events and activities to promote the care farm's mission including taking part in national schemes such as Open Farm Sunday and Get Going Trail

Be an effective team leader, co-operating with colleagues and other people in the best interest of the people you are employed to support

ENT_BT

Brandon exists to enable children, young people and adults with a learning disability, autism, or both, to live life in the way they choose. We provide high-quality, individualised support to around 1,600 people and have a staff team of over 2,000. Operating across southern England and London, support is provided by a widely dispersed workforce, including public spaces and the homes of the people we support.

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Job reference number 312664

Lead Customer Operations Manager

Starting Salary 49,137 (dependent on experience) plus £2K additional Lead allowance, potential 10% bonus and 25 days annual leave
Full time, Permanent
Kilburn Delivery Office. London, NW6 4DA

At Royal Mail we deliver more.

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns

07:00 - 15:00 approximately with 2 rotating rest days a week (Flexibility is required)

THE ROLE

As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.

You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.

You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.

Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.

Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.

There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 10th June 2024 Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Apply Now
















National Customer Experience Manager


Full Time - Padstow, NSW


Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this sounds like you, then we have your next opportunity.   Key Points

Newly created role to support business growth
Flexible working options including hybrid working arrangements
A fantastic opportunity for career growth and personal development
  The Role   The National Customer Experience Manager is responsible for the management and the delivery of best practice customer experience strategies within our AutoGlass Division, with the purpose to delight our customers from the moment they engage with our Service Centres. The






... Click here to view more detail / apply for National Customer Experience Manager

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC), and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy.

Reports to: Operations Manager



This role could be for you if you have;

- Previous experience of managing a nursing home.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- A proven track record of marketing and business skills within the private care sector, running a commercially successful, good or outstanding rated care home.
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are looking for a motivated, organised individual to join the Customer Success team and be an important part of Elevandi’s commercial process.

As a Customer Success Manager, you will be responsible for driving commercial opportunities in the regional markets and closing them along with the Head of Customer Success. For established Elevandi products such as the Singapore FinTech Festival and Point Zero Forum, you will be looked upon to expand the relationships with existing customers and warm prospects.

Key Responsibilities:

• Expand upon relationships with existing Elevandi customers along with the Head of Customer Success to ensure year on year product rebooking.

• Building of commercial value propositions across Elevandi’s suite of products, including corporate membership and pitching it to senior leaders in the industry.

• Account manage new businesses through their first Elevandi cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Operations)

• Successfully achieving specified personal revenue and team targets through pitching of commercial sponsorship across Elevandi’s suite of products and corporate membership.

• Maintain the sales pipeline process and data quality through the use of Hubspot (CRM system)

• Effectively and professionally manage outgoing calls and meetings, both by phone and face-to-face, that uncover customer needs.

• Collaborate and work closely with the Elevandi Global content and strategy team in order to build strong product propositions.

• Collaborate and work closely with the marketing team to develop targeted campaigns which could drive commercial opportunities.

• Keep up to date with the industry through attending industry events, research and industry conversations.

• Be an active member of Team Elevandi by sharing customer learnings.

• Develop internal relationships to exceed customer expectations and provide support to the team.

Qualifications:

• Bachelor’s degree or equivalent in marketing, business, or related field

• 3-5 years’ experience working in Sales, Business Development or Commercial roles. Fresh Graduates are welcome to apply.

• Is a self-starter, forward-thinking, and resourceful

• Great attention to detail, able to connect the commercial propositions of a business in a dynamic and fast-paced environment

• Experience in CRM systems such as Hubspot would be an advantage

• Good command of written and spoken English in a business context. Command of a second language such as Chinese, German or Japanese would be an advantage

• Experience in FinTech, in particular within the digital assets, crypto space would be an advantage

Apply now

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai, Hangzhou and Kuala Lumpur. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: jobs@recruitpedia.sg
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.