Is being safety conscious 'Your Thing'?
We are looking for someone who is safety conscious and customer centric to join our team as a Train Despatcher.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
Are you ready for a pivotal role ensuring safety, performance, and outstanding customer service? Join us as a Train Despatcher, where you'll play a crucial part in despatching trains both safely and punctually. This role requires assisting and providing courteous information to our valued customers. Please note that this role requires covering significant distances, involving up to 9 miles of walking per day
About you:
To succeed in this challenging and fast paced role you’ll need to:
Prioritise Safety: Hold a high regard for health and safety practices.
Customer Focus: Be dedicated to providing exceptional customer service.
Work Under Pressure: Perform to exacting standards even in high-pressure situations
Our trains and stations operate 7 days a week across a whole range of different hours – early morning and right into the night. So if your lifestyle enables you to work flexible shifts on an average of 35 hours per week this could work for you.
This role is safety critical, therefore you will need to meet the medical standards for this role, plus a drugs and alcohol screening.
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
