Presales Technical Consultant
Description -
At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.
The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.
The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.
In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.
The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.
The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.
What a Presales Technical Consultant does at HP:
Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.
Answering and tracking technical questions from partners
Present the advantages of HP’s PPS products and solutions.
Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).
Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.
Propose and help our partners build the most competitive configurations and solutions for our customers
Support partners on the status of technical and environmental regulations
Deliver trainings to other departments about PPS value products and solutions.
Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.
Provide proactive technical updates to the sales community supported.
Maintain the quality of the service and the total customer experience (TCE).
Maintain and manage a competitive and appropriate level of technical and professional competence.
Individuals who do well in this role at HP, usually possess:
Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.
Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field
Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.
Has good analytical, organizational and team skills
Works on problems and projects and is detail oriented
Demonstrates ability to stay focused on goals and objectives
Is self-motivated and shows an ability to operate with minimal tactical direction
Troubleshooting and problem solving skills
Motivated to search out knowledge and continuously learn.
Benefits
A Women Network that organizes activities
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse internal growth and career opportunities.
We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.
Benefits
Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse internal growth and career opportunities.
A Women Network that organizes activities all year long.
We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
Services
Schedule -
Full time
Shift -
No Shift premium (Malaysia)
Travel -
No
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
