Total 379 Customer Service Manager job vacancies in Selangor

Europe Profiles (M) Sdn Bhd 自 1993 年開始運營，邀請有興趣在萬撓總部擔任高級職位的申請人將申請表和簡歷提交至其人力資源經理，電子郵件地址為 hr@eprofiles.com.my

申請人需符合以下條件：

• 報酬 - 每月 RM10,000.00。
• 具有專業資格的會計師和/或財務/會計學位持有者。
• 至少 8 年在製造和/或建築行業擔任財務經理或同等職位的合格工作經驗。
• 那些資歷較低但擁有較長工作經驗且擔任財務/會計高級職位的人將被考慮。
• 全面了解會計原則和標準。
• 具有會計和財務職能的專業能力。具備會計軟體、微軟工具等的工作知識，具備良好的管理技能。
• 能夠在最少的監督下獨立工作。
• 成熟且組織良好，能夠應對壓力，準確地完成任務，按時完成任務。
• 積極的態度和具有與內部和外部各方合作的人際交往能力。

津貼和福利

• 津貼
• 醫療保險

Your Role:

• Prepare inventory documentation: this involves accurately recording type, quantity, quality, and other features of inventory for a clear understanding of the state of the stocks
• Ensure that inventories are constantly up to standards
• Responsible for forecasting Company’s future stock needs
• Set up operation standards for all subordinates to follow
• Ensure proper management of aging, returns and excess stocks
• Respond to complaints and queries concerning inventories and products
• Prepare and submit inventory control reports
• Provide assistance, guidance and direction to colleagues and subordinates as required
• Rolls out warehousing and logistics group policies to all location warehousing operations, locally and overseas.
• Attend management meetings and conduct internal meetings as and when necessary,
• Plan target setting & measuring for all warehousing operations in the group.
• Keep the team motivated to achieve 100% stock accuracy target and maximum delivery targets.
• Find way and means of reducing idling of the transport lorries and minimise loading/ unloading turnover time to shortest possible.
• Take control of necessary safety arrangement for the storage of stock to ensure zero accident target.
• Ensure the accuracy and timely data entry of inventory to avoid delays.Ability to implement and maintain warehouse with full 5s & safety awareness
• Ability to lead in the implementation if warehouse management system at all sites, including overseas operations.
• Maintenance of cold room, ambient & forklift
• Perform other duties as assigned

You Are:

• At least Bachelor's Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation, Business Studies/Administration/Management or equivalent.
• At least 5 years in managerial role in logistics
• Ability to converse and communicate in English both written and spoken
• Intermediate Microsoft Excel, Words and Power Point skill
• Good knowledge on Warehouse operation

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

PHB’S SUBSIDIARIES

• Monitor and manage the needs of clients regulated by PHB, provide services, office equipment and goods facilities as stipulated in the contract that has been signed and ensure that the client is satisfied with the service provided by PHB.

OFFICE MANAGEMENT

• To ensure a conducive and safe working environment.
• To assist in maintenance & service/renovation activities to ensure that works undertake by contractor.
• In-depth understanding of project management i.e. small renovation projects (RM5-10mil)
• To monitor office facilities such as meeting and archive room are properly managed.
• To assist in the HSE compliance and maintenance of fire safety equipment to keep office premises safe from fire or other hazards.
• To maintain and monitor company decorations (plant/painting/cleanliness etc.).
• To assist in monitoring any of Pest Control activities.
• Working knowledge of office equipment’s i.e. photocopy machine and facsimile machines.
• To ensure that office utilities are manage properly.
• Full knowledge of office management systems and procedures

FIXED AND COMPANY’S ASSETS

• To assist in disposing of company’s Assets activities.
• To ensure that Fixed Asset Management activities are comply with Standard Operating Procedure.

OFFICE SUPPLIES AND STATIONERY

• To ensure that inventory of office supplies and stationery is properly maintained and controlled.
• To maintain and update price quotation and other related information from suppliers.
• To monitor the internal request of stationery is handled properly and deliver to the requestor in timely manner. 

COMPANY MOTOR VEHICLE/PARKING, PETROL AND TOLL CARD

• To maintain and monitor the usage of company car including the progress of routine services.
• To monitor road tax/insurance renewal and car maintenance service.
• To monitor and maintain Touch N Go Card and PETRONAS smart pay card record usage.
• To maintain and monitor new parking registration and invoice charges.
• To ensure that company motor vehicles are well maintained and properly managed. 

COMMUNICATION AND CORRESPONDENCES SERVICES

• To assist in the task related to the maintenance of key phone system i.e. new telephone line application, adding extension line/number etc.
• Responsible in monitoring of all incoming and outgoing mails and ensuring the distribution of the mails are in timely manner.
• To update / prepare monthly Administration duty roster.
• To produce professional-quality reports, presentations and briefs
• High level of verbal and written communications skills i.e. memo, circular 

GENERAL ADMIN ACTIVITIES

• Document Management System - managing, maintaining and updating proper documentations and reports filing.
• Supervise company’s Pool Driver cum Office Assistants, Dispatch cum Office Assistant, Receptionist cum Admin Assistant and Admin Clerk
• Monitor utilization of department CAPEX & OPEX, to ensure spending is within the approved budget.
• Monitor the achievement of all Time Charter activities and timely completion of the quarterly report by the respective staff.
• Ensure zero audit findings on compliance to all department documented processes.
• Completion of Risk Assessment in Risk Management System (RMS) 

OTHERS

• To undertake ad-hoc functions such as involve in company’s events (Training program, lecture series, company special event etc.).
• Relief Pool Driver cum Office Assistants and Dispatch cum Office Assistant as when as required.
• Binding, photocopy and laminating (if any).
• To undertake special assignments that relate to the job scope as and when instructed by HOD and Management.
• Familiar with basic pivot-tables as well as Power BI
• To provide statistical and budget report i.e. CBA
• Ability to multitask and prioritize daily workload

QUALIFICATION AND EXPERIENCES

• Minimum Diploma or Bachelor Degree qualification
• Good communication skills in English and Bahasa for both written and oral
• MS Office and other computer-aided software’s
• Mature, punctual and disciplined individual, taking his job and responsibility seriously
• At least 7 years working experience and corporate office exposure is advantage
• Proficient in MS Office Applications, i.e. Word, Excel, PowerPoint and Outlook.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Medical insurance

職責：

• 具備知識並能了解水處理系統的工程設計。
• 準備並確保所有圖紙/文件按照專案進度提交。
• 確保工程細節符合要求。
  負責規劃、實施和協調專案和客戶需求的技術和管理方面。
• 與客戶會面，提供技術解決方案，處理客戶的需求並管理供應商/分包商以滿足專案的成本會計和技術要求。
  

要求：

• 足智多謀，有解決問題的能力。
• 專案和技術管理需要強而有力的領導。
• 對技術問題的良好理解和解決技術問題的高度
• 化學/機械/電機工程或其他相關工程學士學位。
• 具備至少 5 年水處理相關工作經驗及設計經驗者優先。
• 熟練使用 Autocad 或繪圖軟體是額外優勢
• 願意出差（公司提供交通）

津貼和福利

• 佣金和獎金
• 醫療保險
• 開放文化

Responsibilities:

• Have knowledge and can understand engineering design of Water Treatment System.
• To prepare and ensure all the drawings / document to be submitted as per project schedule.
• To ensure Engineering Details in accordance to requirement.
  Responsible for planning, conducting and coordinating the technical and management aspects of projects & customers’ requirement.
• Meet with customers to provide technical solutions, handle customers’ needs & manage suppliers / subcontractors in meeting projects’ costing & technical requirement.
   

Requirements:

• Resourceful and a great problem solve with ability. 
• Strong leadership is necessary in projects & technical management.
• A good understanding of technical issues & a technical problem solving altitude
• Degree in Chemical / Mechanical / Electrical Engineering or others relevant Engineering.
• Possess relevant min 5 years working experience in water treatment and design experience highly favourable. 
• Skillful in Autocad or drawing software is added advantages
• Willing to travel outstation (Company transport provided)

Perks & Benefits

• Commission and bonus
• Medical insurance
• Open culture

Main Responsibilities

• Responsible for the full spectrum of HR and administrative functions including recruitment, payroll, performance and talent management, internal communication, employee relation and administration.
• To process the accurate full cycle of monthly payroll, reconciliation reports, and other relevant reports (eg. EFP, SOCSO, LHDN, etc.)
• Responsible for managing, coordinating learning and development courses, employee engagement and other activities initiated by the HR department.
• Design and implement company policies and procedures related to people management and ensure HR policies comply with labour and Industrial relations regulations.
• Implement and administer HR policies and procedures in accordance with organisational goals and are compliance with professional standards, state and federal regulatory requirements and law.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Conduct and facilitate appraisal exercises and salary surveys and assist in developing and analysing the company's evaluation programs.
• Managing recruitment needs, including creating/updating job descriptions, and onboarding and offboarding processes.
• Other administrative and/or ad-hoc task to support the day-to-day operations and improving work processes.
•  To manage all branch employees.

Key Requirements

• A diploma/degree holder in HR or equivalent qualification, with a minimum of 5 years of experience in HR/Admin field.
• Prior relevant working experience working in manufacturing/FMCG industries would be a plus, but not compulsory.
• Able to communicate in English and Bahasa Malaysia. We seek Mandarin-speaking candidates who are required to communicate with mandarin-speaking clients.
• Strong knowledge of local employment regulations and work pass management.
  Good knowledge of Microsoft Office, iFlexi HRM system, or equivalent HR system.
• Strong time management and organization skills, and ability to work in a fast-paced environment with minimal supervision.
• Good interpersonal skill and communication skill.
• Good team player.
• Possess Can-Do attitude.
• Willing to travel oustation.
   

Note:

Able to start work within short notice period.

Must speak Mandarin 
 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibility :

1.   Define and manage resource plan aligning to the project schedule

2.   Plan and drive the project’s technical execution to achieve the committed scope and timeline.

3.   Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.

4.   Collaboration with customers to prepare technical specifications.

5.   Interact with subject matter experts (functional & technical) to understand business requirements and technology architecture of the applications accordingly.

6.   Assist in estimation of efforts and timescales for tasks delegated to the team.

7.   Provide technical guidance and lead/develop team members.

8.   Responsible for forward resource management, team building and staff career growth.

Requirements:

1.   Degree in Computer Sciences / Software Engineering / Information Technology.

2.   At least 2 years of working experience in IT industry, with at least 1 year working experience as a Technical / Project Lead.

3.   Ability to lead and co-ordinate multi-teams not limited to within the organization but also including customer, third party and etc.

4.   Good understanding of Microsoft 365, Backup, Antivirus,
      Virtualization Technology 

5.   Not necessary but good to have experienced on Google
      Workspace, AWS Cloud, Google Cloud Platform, Hyperconverged,
      Firewall.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Company trips
• Open culture
• Personal development opportunities

JOB RESPONSIBILITIES : 

• Develop a short term and long term sales strategy & plan to achieve set sales department objectives and goals (i.e. sales revenue, growth, market share and profitability).
• Ensure all planned activities are implementing effectively by meeting the set objectives: i.e number of attendance, recruitment of business builders and sales target. 
• Ensure that all events initiated meet up to the company expectations in terms of content, attendance, number of business builders and recruitments.
• Ensure all planned  activities cum sales campaigns are meeting the set objectives
• Build up business market  : Drive the business  expansion as per the Group’s direction 
• Monitoring the consultants’ performances – to propose remedy action plan to overcome the short fall ( if any). 
• Key development and sales management - Support network leaders in the network development and sales growth. 
• Conduct regular trainings and meetings with key consultants  – gather market feedbacks, communicate company sales strategy. 
• Field work with consultants is necessary especially in reviewing the results hence training, coaching and mentoring are to ensuring the progress and growth
• Any other functions, which may be assigned by the Top management from time to time

This position requires to travel

JOB COMPETENCIES / REQUIREMENTS:

Qualification

Possess tertiary qualification in business/marketing related discipline or equivalent. 

Experience

Min 5 years managerial experience in sales (preferably in MLM industry).

Skills & Knowledge

• Good command of language Mandarin and Malay is a must ( bi language or tri language) 
• Command good public speaking skill
• Leadership and people management
• Strategic planning 
• Good interpersonal skills
• Knowledge in MS Office 
   

Behavioral Traits – State the type of personality required to fit the job

• Determined nature and results-oriented
• Do things in a structured manner
• Positive disposition
• Good team player
• Patience
• Creative

Perks & Benefits

• Attractive Salary Package
• 5 working days
• Passionate and Friendly Working Environment
• Insurance & Medical Benefit
• Career growth & advancement

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

要求

• 最低 SPM 及以上。
• 鼓勵應屆畢業生申請。
• 能用英語和馬來語進行流利溝通。
• 清晰、簡單、有效的溝通和良好的人際溝通能力。
• 懂電腦，精通Excel。
• 吃苦耐勞，態度積極，工作認真負責。
• 能夠在最少的監督下獨立工作。

責任

• 管理日常營運以支援呼叫中心。
• 提供行政支援；與團隊密切合作，確保日常運作順利進行。
• 安排貨物交付。
• 履行不時分配的任何其他職責。

津貼和福利

• 員工股權
• 附近的公共交通
• 醫療保險
• 事假
• 開放文化

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次發貨的時間範圍要求，並監控每次發貨的每日發貨更新，以便及時、準確地向客戶或代理商更新資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Calling out Malaysians for an attractive role with salary up to RM4000!!

Apply Now to secure yourself with a good career!

Our client is looking for Customer Service Executives to support International market, can be based in Johor Bahru / Petaling Jaya!

Responsibilities:

• Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Good command of English, Mandarin & Cantonese communication skills (spoken & written).
• SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided.

Working Hours:

• 24/7 Rotational shift

Salary Package:

• Up to RM 4000 (including allowances)
• Overtime allowance provided

Benefits:

• Opportunities for promotion
• Professional development
• Strategic working place (nearby LRT, malls, residential areas)
• Attractive allowances

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities