Total 104 job vacancies by AccorHotel

In this way, you’ll be making our hotel something special ...

• You’ll be a true partner to the business for anything that relates to looking after the team.
• You’ll promote a fair, safe and inclusive environment, and support with initiatives that inspire, motivate, engage and empower the team.
• You’ll develop and formulate policies, procedures and practices to support the operational needs of the hotel.
• You’ll provide consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
• You’ll take a leadership role in developing a culture that supports the hotel’s strategic goals.
• You’ll lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
• You’ll evaluate changes and trends in market compensation and makes recommendations.
• You’ll anticipate and address employee relations matters timely to promote employee satisfaction.

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence

• Determine the effectiveness of existing programs and develop new strategies

• Actively participates in sales presentations, property tours and customer meetings

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Participate in community and professional organizations to maintain high visibility and promote a positive image

About the role

Reporting to the General Manager, you are responsible for the overall function of proactive sales, marketing and PR to maximise performance, drive RGI improvements, profitability and return on investment managing activity and total revenue generation. 

You should have proven record as a hunter and converter of business in a number of market segments. You will form strategic external alliances and partners to support the Hotel’s positioning and actively promote the Hotel and brand through community and professional involvement.

Key Responsibilities:

• Develop and implement strategic sales plans to achieve revenue targets and maximise profitability across the business.
• Execute sales strategies for the Hotel within designated region across all market segments.
• Conduct needs analysis relating to sales of each of the hotel to determine areas requiring particular focus.
• Act as primary point of contact for Hotels including the coordination and leadership of site inspections to assist conversion
• Manage the Hotel RFP submissions and maintain strong relationships with existing clients to encourage repeat business and referrals.
• Oversee the negotiation of contracts and agreements with clients, ensuring terms are favourable and align with company objectives.
• Support and champion the loyalty culture throughout the region including hotel recruitment, activation and member engagement initiatives.
• Drive sales activity within region including leveraging meeting planner to drive C&E revenues.
• Proactively engage with C&E sales and delivery of product.
• Maintain a comprehensive level of property product knowledge and actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features
• Work collaboratively with Marketing and Revenue to ensure room night and revenue targets are appropriately supported.

To be successful in this role you'll have demonstrated excellence in these fields at a similar level as well as outstanding internal stakeholder and owner management, understanding of brand delivery and the ability to impact and influence the overall business agenda and execution. You'll bring great knowledge and experience, be forward thinking and inspirational with a warm and approachable manner.

What we need from you

To be successful in this role you will demonstrate commercial acumen by maintaining awareness of unfolding business performance, market influences and trends as well as commercial agility by adapting tactics and plans to enable the hotel's businesses to stay ahead of the curve.

•  Assists the Management, employees, and guests in every way that is consistent with the protection and prevention objectives.

•  Conduct ALERT program to educat. employees on how to effectively respond to emergencies and incidents.

•  Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel.

•  Inspect all Security equipment to

ensure that they are in working order and that all cameras are correctly focused.

•  Supervise maintenance and repair hotel cars by coordination with engineering and transportation of impact.

• Support the Director of Finance in managing and supervising daily accounting activities.

• Guarantee the accuracy, timeliness, and adherence to generally accepted accounting principles of all financial records and reports.

• Generate cash flow analyses, annual operating and capital budgets, and any required analytical reports.

• Ensure prompt and accurate filing and payment of all federal, state, taxes, licenses, and permits.

MAINTENANCE & ENGINEERING

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Motivate and develop the Engineering team to reach to their fullest potential.
• Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
•  Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
• As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• Ensure compliance with all legislation, including Health and Safety and Environmental.
• Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program. 
• Give guidance to the effective operation of the WHS Committee.
• Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.

SECURITY

• Direct and manage all activities and responsibilities of the Security Department.
• Establish, implementation and ensure compliance of Security Standard Operating Procedures, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Manage all Investigation, incidence reporting and any cases of infringement of the hotel’s rules and regulations.
• Lead, guide and mentor the security team ensuring that they are sufficiently trained with all the security policies and procedures.
• Plan and schedule the day-to-day activities of all security ambassadors, to ensure that all hotel areas are properly and adequately secured at all times.
• Maintain close liaison with governmental authority to ensure compliance.
• Responsible for all resolutions to complaints and emergency situations.
• Develop and recommend to the management safety and security measure to safeguard VIP’s and other guests, special functions in the hotel, hotel property and ambassadors and vehicles in hotel property.
• Ensure that all the security ambassadors are fully conversant with the operation of all fire equipment in the hotel that the Engineering Department.
• Investigate the report of any thefts and use sound judgment in dealing with these matters, seeking the concurrence of the management if a police report is to be made
• Prepare annual security budgets/goals, develops working methods and plans to carry out goals, compares actual accomplishments against goals periodically and take necessary corrective action.
• Any other reasonable request within your range of competence as required by Management.

Swissôtel Sydney, part of Accor’s Premium brands, have an exciting opportunity for a highly motivated, driven and ambitious Associate Director of Sales with a focus on the Corporate market to complete our Sales & Marketing Team.  

Reporting to the Commercial Director, the Associate Director of Sales will drive the Corporate sales strategy of the hotel, maximise revenue opportunities and achieve a reputation as a market leader in the industry. 

Responsibilities and duties (but not limited to):

• Develop, maintain and manage strong relationships with key clients to ensure market share growth across the Corporate market
• Work closely with the Commercial Director to achieve corporate rooms revenue and meetings budgets
• Utilise all resources to identify and assess new business opportunities
• Set and deliver strategy in conjunction with the leadership team to ensure annual corporate room night/revenue objects are exceeded
• Implementation of sales call plan to promote the growth of existing accounts
• Conduct famils and appropriate treatment of VIP clients to establish relationships and maximise all sales opportunities 

Food & Beverage Director

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Director, you will strategically lead the team to take guest satisfaction to the next level.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities

What you will be doing:

In liaison with Hotel’s Chefs, ensure the F&B offers are inline with the BEOs and correspond at all time to high standards of presentation and food taste.
Design with hotel’s Chefs creative menus, innovative banquet concepts, attractive food and beverage presentations to ever satisfy customers .
Engage the relevant Replacement and Expenditure plan as to ensure Operation accuracy and relevancy to Brand and Hotel Standards
Report directly to the General Manager
 

A Chief Concierge or Assistant Chief Concierge will be responsible for overseeing the concierge department. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.

What you will be doing:

• Personally welcomes VIP guests in a polite and attentive manner.
• Is regularly available in the hotel lobby, reception and hotel area if needed.
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty.
• Anticipates guests' needs and takes them into consideration.
• Ensures that the team adopts the required service behaviors.
• Handles any guest complaints that are not settled directly by members of the team

What you'll be doing…

The Hotel Chadstone Melbourne MGallery is looking for an experienced Director of Sales & Marketing with an extensive 5 star luxury background to join our team. With a commitment to exceeding guest expectations, we are poised for a new era of growth and we seek a visionary leader to shape the trajectory of our hotel to even greater heights.

Envision a role where opulence meets innovation, and excellence is not just a standard but a way of life. As the Director of Sales and Marketing, you will be the driving force behind our hotel's market presence and revenue growth. Your strategic acumen and creative flair will shape campaigns that captivate, engage, and resonate with our diverse audience. Your role is not just about selling rooms, restaurants and meeting space; it's about curating a lifestyle, an experience that defines the epitome of luxury.

Reporting to the General Manager you will be responsible for:

• Executing sales strategies for the Hotel across all market segments.
• Have a complete understanding of the Hotel sales vision; its products, services, and rate structure to fulfil business objectives.
• Actively sell all attributes of the Hotel including Conference facilities and Food and Beverage features.
• Work collaboratively with the Director of Revenue to ensure room night and revenue targets are appropriately supported.
• Work collaboratively with the Director of Revenue to ensure ongoing research and analysis of product, price, and performance metrics of the agreed competitive sets in order to drive above market performance through identification of opportunities.
• Identify new opportunities for the Hotel and across the Accor business.
• Work with the Director of Revenue and Regional Director of Sales & Marketing to achieve optimum revpar/revenue/yield results for all segments of the business unit.
• Develop a strategic plan for identifying major accounts and business opportunities.
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained.
• Ensure the team is maximising hotel revenue through effective pricing, space management and conversion, therefore increasing revenue in the key segments that generate the highest yield.
• Ensure maximisation of revenue from Conference & Incentive segments by promoting the Hotel’s Food and Beverage outlets.
• Explore opportunities for joint ventures with domestic industry partners that produce viable sales revenue.
• Establish a high profile across the region and with key accounts.
• Act as primary point of contact for the hotel including the coordination and leadership of site inspections to assist conversion.

Main responsibilities:

Works alongside commercial leader to development a robust sales strategies and action plan for the MICE segment

Manage the MICE Sales Team and the Planning Service Team

Manage a portfolio of key accounts

Implement effective and smart ways of working that allows for seamless client interaction.

Ensure all leads are attended to on a timely basis, with clear SOPs in place to provide a framework to the team.

Work closely with C&E Ops team to ensure all events are delivered to a high standard.

Liaise with greater team for alignment on each event as key to exceed client’s expectations.

Yield event planning and dynamic pricing to promote a culture of maximizing on every opportunity.

Maximise yield and business growth to meet budgeted revenue.  Target specific actions to achieve hotel budgets and individual/hotel objectives

Vận hành

• Phân công nhiệm vụ cụ thể, chi tiết cho tất cả nhân viên dưới sự giám sát và hướng dẫn họ trong công việc kể cả nhân viên ký hợp đồng bên ngoài
• Chuẩn bị lịch làm việc kế hoạch lịch trình trên máy tính và được phê duyệt trước về thời gian làm thêm và nghỉ hàng tuần
• Tổ chức các khóa đào tạo và họp với các Giám đốc đào tạo và các nhà cung cấp hóa chất
• Chuẩn bị ngân sách cung cấp thiết bị vận hành cho thủy tinh, bạc và sành sứ bị đổ vỡ, đánh mất.
• Chuẩn bị và duy trì các kho dự trữ của các nhà hàng với Quản lý nhà hàng và chuẩn bị các báo cáo về sự cố cho bộ phận
• Đảm bảo đáp ứng các tiêu chuẩn vệ sinh thích hợp thông qua việc duy trì các quy tắc vệ sinh và sức khỏe địa phương

Quản lý nhóm

• Hỗ trợ phỏng vấn, lựa chọn và tuyển dụng các nhân viên tạp vụ toàn thời gian & thời vụ
• Tổ chức các buổi đào tạo cho các thành viên trong nhóm và nhân viên casual về tất cả các khía cạnh của hoạt động của nhân viên Steward theo các yêu cầu trong Tiêu chuẩn của bộ phận
• Quan sát, huấn luyện, động viên và cố vấn cho đội ngũ, thực hiện đánh giá / xử lý kỷ luật nhân viên nếu được yêu cầu

Vận hành

• Lập kế hoạch họp giao ban nhân viên kỹ thuật hàng ngày với Kỹ sư trưởng và hỗ trợ phân công công việc hàng ngày

• Lên lịch và ghi lại các chương trình bảo trì theo kế hoạch và ngoài kế hoạch cho các hệ thống khác nhau (không giới hạn) như sau: Điều hòa không khí & điện, điện lạnh, thiết bị FLS, bảo trì tòa nhà bao gồm đồ nội thất & đồ đạc, sơn, thay mới và sửa chữa bộ phận, thiết bị nhà bếp và giặt là, điện áp thấp (LV), phòng khách, các nhà hàng, khu vực chức năng/tiệc, trước/sau tòa nhà, hệ thống ống nước và thoát nước

• Giám sát và cung cấp phản hồi mang tính xây dựng cho tất cả các thành viên trong nhóm để đảm bảo thực hành công việc an toàn, vận hành hiệu quả, bảo trì và sửa chữa phòng ngừa thích hợp cho thiết bị

• Đảm bảo rằng việc bảo trì và sửa chữa do nhà thầu thực hiện được thực hiện theo chính sách, hợp đồng, phí hoặc lệ phí đã thỏa thuận về sức khỏe và an toàn

• Rà soát quy trình công việc và đề xuất cho Kỹ sư trưởng những cải tiến có thể có để tăng hiệu quả

Quản lý bộ phận

• Xác định và phát triển các thành viên nhóm có tiềm năng

• Thường xuyên theo dõi ngoại hình, thái độ và mức độ chuyên nghiệp của các thành viên trong nhóm

• Xây dựng, thực hiện duy trì tất cả các chương trình đào tạo nhân viên cho các thành viên trong nhóm, tập trung vào nhu cầu phát triển của họ, cung cấp cho họ những kỹ năng mới để đáp ứng nhu cầu luôn thay đổi của doanh nghiệp

As the Chief Head Baker at Fairmont Mumbai, you will lead our bakery department with creativity, precision, and passion. Your role will involve overseeing all aspects of bread and pastry production, ensuring the highest quality standards are met while maintaining efficiency and consistency. You will inspire and mentor a team of talented bakers, driving innovation, and delivering exceptional baked goods that delight our guests.

Responsibilities:

1. Lead and manage the bakery department, including bread, pastry, and dessert production, in alignment with the hotel's culinary standards and goals.
2. Develop and execute creative and innovative recipes for bread, pastries, and desserts, while considering guest preferences, dietary restrictions, and seasonal ingredients.
3. Ensure the highest standards of quality, taste, and presentation are consistently achieved across all baked goods produced in the bakery.
4. Manage inventory, ordering, and stock control for bakery ingredients and supplies, ensuring optimal levels are maintained while minimizing waste.
5. Train, mentor, and supervise bakery staff, providing ongoing coaching and development to foster a culture of continuous improvement and excellence.
6. Collaborate with other departments, such as the pastry, kitchen, and food and beverage teams, to coordinate menu offerings, special events, and promotions.
7. Implement and maintain strict hygiene, sanitation, and safety standards in the bakery, adhering to all relevant regulations and guidelines.
8. Monitor bakery performance metrics, such as production efficiency, cost control, and guest satisfaction, and implement corrective actions as needed to achieve targets.
9. Stay updated on industry trends, techniques, and best practices in baking and pastry arts, and incorporate relevant innovations into the hotel's bakery operations.
10. Represent the hotel's bakery department professionally in interactions with guests, suppliers, and other stakeholders, fostering positive relationships and promoting the hotel's culinary excellence.

• Coordinate Sales operations with the other departments of the organization.
• Develop and/or maintain and improve business relations with all customers of the organization.
• Ensure maintenance of customer database.
• Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization.
• Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the organization.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Attend hotel clients and local community business events to network and maintain high visibility.
• Update Director of Sales & Marketing on market trends and business leads.
• Coordinate all activities to maintain and increase business volume. This includes advertising, sales promotions, personal selling, publicity, community relations, special sales projects, employee training and guest relations.
• To identify new business by generating new leads.
• Assist the Director of Sales & Marketing to prepare Annual Sales goals, develop working plans to carry out goals, compare actual achievements against goals and hence take necessary corrective action.
• To meet or exceed agreed sales targets.
• Review internal promotion material on a regular basis to ensure that they are consistent with standards set by the Management.
• Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the society at large to obtain maximum media coverage of activities within the premises which are of interest locally and internationally.
• To maintain a productive and professional relationship with all clients.
• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
• Maintain close contacts within the neighboring hospitality sectors, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc, to capture business.
• Develop and promote organization’s image and awareness by direct mail campaigns.
• Handle additional responsibilities as and when delegated by the Management.