Total 9,084 Manager level Customer Service job vacancies

Job Highlights

• Career Progression
• Medical, TCM Benefits
• Training and Development

Job Summary

• As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

• In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772.

Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

· Conduct market research and identifies needs, desires and sources

· Develop strategies and plans to generate sale orders proactively

· Develop new major accounts

· Initiate and implement new service policy

· Evaluate performance of new products

· Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts

· Evaluate customer satisfaction management

· Attend to incoming enquiries and preparation of quotation

· Monitor projects and quotation and coordinate with management in pursuing projects

· Evaluates and determines customers’ quality requirements

· Formulates plan, marketing strategies and develop new markets for existing and new products

· Initiates and coordinates all marketing activities in order to achieve marketing objectives

· Forecast sales and develop plan to achieve the budgeted revenue target

· Ensure that contract review procedure is properly initiated and followed

· Review and verify internal and external corrective actions in consultation with the General Manager

· Identifies the responsibilities and authorities of staff reporting to him/her and their training needs

· Review and approve sales contract agreement and/or quotations

· Achieve overall objectives pertaining to sale budgets and targeted accounts

· Leading a team of customer service engineer in performing their roles effectively

· Attend to any escalation issues

· Conduct technical training

· Any other duties and responsibilities assigned by the Company from time to time

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Service Delivery Manager (Mobile Cellular)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in mobile cellular network
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Strong in Communication Systems.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Info:

• Salary: Basic from $4000 - $5000 + Transport Allowance $450 + Handphone Allowance $80 + VB + Flexi Dollars
• Working Hour: Monday - Friday (08:30 AM - 05:30 PM); Saturdays (Alternate): 08:30 AM - 12:30 PM
• Location: Outram Park MRT

Job Scope:

• Oversee daily operational activities
• Manage cost recovery processes
• Handle customer feedback/complaints and ensure service recovery
• Coordinate vehicle maintenance, repairs, breakdowns, accidents, and claim settlements
• Supervise the operation and maintenance of the vehicle fleet
• Ensure compliance with LTA regulations and reporting requirements
• Oversee new rental and project initiatives
• Develop and implement preventative maintenance programs
• Manage repair and maintenance budgets
• Handle vendor management and relationship building
• Resolve escalated issues requiring coordination with other departments
• Plan fleet utilization and vehicle movement
• Manage staff welfare, discipline, work performance, and HR matters
• Take the lead on all departmental and company matters
• Perform ad hoc duties as assigned by supervisors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

We're seeking a dynamic Head of IT to oversee our data center and network infrastructure, ensuring optimal performance. This role involves not only managing system development, testing, and implementation but also leading and mentoring a high-performing IT team. Responsibilities include training and collaborating with other departments to align technology solutions with organizational goals.

JOB RESPONSIBILITIES

• Ensure cost-effective operations and maintenance of computer systems, including desktop PC-based systems and network infrastructure.
• Oversees the entire lifecycle of system management, including personnel training and development during system development, deployment, configuration, maintenance, and troubleshooting.
• Develop, implements, and maintain policies and procedures for hardware and software maintenance and use.
• Develops, implements, and sustains operational controls to ensure the reliability and efficiency of system operations.
• Serve as the designated data protection officer, ensuring the security and integrity of data.
• Negotiate and recommend service level agreements to meet business needs.
• Take ownership of ISO certification and renewal processes.
• Proactively develop contact center technology trends and solutions, engage with vendors to assess investment opportunities and viability, and provide regular updates to management.
• Capable of accurately scoping tender and client requirements, and providing comprehensive solutions, cost estimates, and relevant write-ups promptly and efficiently.
• Develop and implement disaster recovery plans for network infrastructure to ensure business continuity.
• Manage the sourcing of hardware, support, media, and consumables, including negotiating service level agreements.
• Plan and implement hardware and systems software upgrades to improve system performance and reliability.
• Ensure that the IT system aligns with designated project specifications and meets quality standards.
• Lead the analysis, specification, and planning of systems development projects to meet user requirements.
• Conducts a comprehensive review of available resources in relation to both current needs and future requirements. Develops thorough studies and offers recommendations to advance short-term and long-term goals and objectives.
• Test systems and resolve performance issues to ensure optimal functionality.
• Develop documentation covering system specifications, test procedures, and user guides.
• Control software changes and maintain accurate documentation.
• Develop and manage the budget for the application systems department.
• Develop and implement application systems strategies that align with business requirements and overall IT strategy.
• Set priorities with business managers and allocate resources accordingly to meet project deadlines.
• Manage systems resources to support the development of emerging systems, short-term projects, and emergency requirements.

JOB QUALIFICATIONS

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 4 years of relevant management experience
• Working experience in programming, analysis, development and database administration on a Microsoft platform / environment.
• Strong technical knowledge of computer systems, networking, and software applications.
• Excellent communication and negotiation skills.
• Proven ability to develop and implement IT policies and procedures.
• Familiarity with contact centre systems (IP, cloud solutions, AI a plus).

Jobs and Core Responsiblities:

· To plan, execute, and finalize jobs for the company, according to strict deadlines and within budget.

· To coordinate project team’s efforts within available resources to ensure quality delivery of projects according to plan for the customers.

· Assist Senior Manager to scope each work/installation project in terms of project size, budget/cost to set project timeline, manpower and resource requirements and other agreed project deliverables

· Determine, allocate, and maximize available resources through project planning to ensure the achievement of project management objectives and profitability

· Manage project budget and project P&L responsibility for the projects he is assigned with

· Work out change or variance orders for discussion with and advice from Senior Manager when clients require unplanned changes to projects

· Prepare and manage project installation plan, work schedules, prepare and implement job procedures

· Maintain construction schedules and coordinate task-scheduling

· Maintains all records of job status, job changes and material flow

· Resolve project problems within guidelines set by Active Fire management ensuring budget is not exceeded

· Supervise projects team workload to ensure quality results are delivered on time and within budget

· Implement remedial actions as directed by Senior Manager when project issues surface during trouble-shooting process

· Leads, supervises, motivates, develops and appraise his direct reports

· Issue, receive and endorse correspondence with clients as delegated by Senior Manager

· Give instruction to subordinates working on the projects

· Counsel and discipline workers who breach safety and other work rules

· Receive and endorse on project material delivery orders.

· · Achievement of quality and work performance targets for the projects assigned to him, plan and manage the progress and budget of application projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled.

· Efficient management of budget, costs, equipment and manpower resources for the projects assigned to him

· Achievement and maintenance of safety and operations targets for the projects assigned to him

Requirements:

At Least Degree in Engineering / related field with min 3 - 5 years’ relevant experience

Working knowledge of Project Management techniques and tools

Knowledge of the industry and competitive practices as they relate to Active Fire’s target markets

Ability to establish and maintain effective working relationships with both internal and external customers

Good communication and persuasive skills to work with clients, senior management, peers and subordinates

Leadership skills of a manager

Analytical decision making capabilities

Self-motivated with the ability to motivate and influence others

Must be able to manage multiple tasks while meeting strict deadlines

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

[Order Number: 402369]

Responsibilities

• Lead the Accounts Payable team to coordinate and ensure proper recording and processing of financial transactions
• Oversee monthly and yearly AP closing activities
• Attend to audit and tax requests timely
• Motivate the team and ensure that the team provides optimal support to various stakeholders and cross functional teams
• Ensure that good internal controls are in place and all payments are made in compliance with corporate policies, accounting standards and relevant statutory requirements
• Be involved in system implementation projects relating to Accounts Payable process improvement
• Leading the budget exercise which includes preparing budget templates, coordinating the budget process for stakeholders, preparing, and presenting materials for budget review and approval by Management and communicating to users regarding budget matters
• Ensuring timely and accurate cashflow projections
• Prepare and present cashflow materials to Management for decision making
• Provide inputs for new systems setup

Requirements

• Min 8 years of relevant finance experience, including 4 years of supervisory experience
• Prior experience in Big 4 audit firm and/or healthcare industry
• Proficient in SAP and Microsoft Office applications (Word, Excel, PowerPoint)
• At least Degree in Accountancy or equivalent professional qualification (e.g. ACCA)

To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA Licence No.: 07C5771

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Healthcare settings recruiting Assistant Human Resource Manager.

Job Scope:

• To identify manpower needs with department managers and establish manpower budget
• To develop and implement recruitment strategies and action plans
• To review on-boarding policy and process with induction checklists
• To prepare monthly manpower/ HR reports
• To review, align and deploy human resource policies and procedures to meet business needs, audit standards and compliance with regulatory and ethical requirements
• To review and implement Employee Handbook that an accurate & professional medium of reference for employment benefits
• To create, review and update job descriptions to ensure that they are in compliance with the requirements by MOH
• To review and enhance job grade structure and salary scales so as to ensure that the groups of jobs are competitive externally and equitable internally
• To develop Talent Management Scheme so as to retain high potential employees who can be developed for succession planning.
• Perform Employee Engagement related matter
• Support in monthly payroll
• Perform HR Administrative role

Job Requirements:

• Singaporeans Only
• 3 years HR work experience
• Minimum Degree in Human Resources or any other relevant certificate
• Familiar in Employment Act and EMFA
• Comfortable to engage foreign worker
• 5.5 Work day

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Key Responsibilities:

• Responsible for the delivery management of Southeast Asia AI Data centre project.
• Responsible for achieving the project quality, schedule, risks, safety, and other project goals.
• Responsible for maintaining relationships with contractors, partners, operators, customers, and other project stakeholders.
• Responsible for managing business requirements, coordinating internal and external resource allocation, and efficiently achieving project delivery goals.
• Responsible for establishing delivery management system processes, contractor or partner performance management, and equipment supply management.
• Complete other tasks assigned by leadership.

Job Requirements:

• Proficient in a specific field of AIDC or IDC projects (electrical, HVAC, automation, etc.), with relevant professional knowledge, system identification, and analysis capabilities.
• Excellent execution ability, able to quickly identify and analyse high-risk issues, transform them into executable plans, and expedite problem resolution.
• Have extensive experience in collaboration with mainstream infrastructure service providers in delivery and operations, with a comprehensive understanding of the internal operations of Internet companies and infrastructure service providers.
• Have experience in AIDC or IDC project delivery, including power acquisition, land acquisition, government approval and acceptance work, with preference given to those with experience in delivering large-scale projects (single building with 1000+ racks).
• Bachelor's degree, possess relevant professional qualifications such as PMP, construction engineer certificates; 6-8 years of work experience, with at least 5 years of experience in AIDC or IDC projects.

Job Scope & Core Responsibilities:

• To plan, execute, and finalize jobs for the company, according to strict deadlines and within budget.
• To coordinate project team’s efforts within available resources to ensure quality delivery of projects according to plan for the customers.
• Assist Senior Manger to scope each work/installation project in terms of project size, budget/cost to set project timeline, manpower and resource requirements and other agreed project deliverables
• Determine, allocate, and maximize available resources through project planning to ensure the achievement of project management objectives and profitability
• Manage project budget and project P&L responsibility for the projects he is assigned with
• Work out change or variance orders for discussion with and advice from Senior Manager when clients require unplanned changes to projects
• Prepare and manage project installation plan, work schedules, prepare and implement job procedures
• Maintain construction schedules and coordinate task-scheduling
• Maintains all records of job status, job changes and material flow
• Resolve project problems within guidelines set by Active Fire management ensuring budget is not exceeded
• Supervise projects team workload to ensure quality results are delivered on time and within budget
• Implement remedial actions as directed by Senior Manager when project issues surface during trouble-shooting process
• Leads, supervises, motivates, develops and appraise his direct reports