Total 293 Manager level Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

• Disseminate all information by the Management to team members

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

• Develop lead sources through prospecting, referrals, trace files, and cold calls

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

• Conduct site inspections with prospective and existing clients

• Develop and implement new sales strategies, tactics and action plans for account base

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

• Maintain and update current account information records

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

• Negotiate food prices, place required daily food orders and ensure prompt delivery

• Generate purchase orders on approval requisitions and obtain necessary authorization

• Obtain competitive price quotations and confirm purchase availabilities

• Provide the Financial Controller with a monthly summary of purchasing reports

• Coordinate regular inventories with storeroom personnel and department heads

• Coordinate capital project purchases with corporate purchasing and outside contractors

• Cultivate the sound supplier relationships

• Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

• Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

• Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists

• Liaising with central reservations to communicate new rate plans and promotions
• Liaising with travel agents, the revenue manager and the rooms division manager
• Assisting the sales team in setting their rates
• Maintaining the in-house reservations systems
• Forecasting revenue streams
•  Observe and ensure that proper telephone manners are maintained at all times
•  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
•  Follows up on tentative bookings and updates reservation status
•  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issue
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

• Strategic Pricing and Yield Management
• Monitoring market trends and competition analysis
• Data-Driven Decision-Making
• Forecasting and Budgeting
• Inventory Management and Distribution
• Reviewing and Optimizing Revenue Performance
• Revenue Strategy & Analysis Processes

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Position:We are looking for a dynamic and experienced Beauty Centre Manager to lead our team and manage the day-to-day operations of our centre. The ideal candidate will be a motivated leader with a passion for the beauty industry and a commitment to providing outstanding customer service.

Key Responsibilities:

• Oversee daily centre operations, ensuring smooth functioning, high levels of customer satisfaction, and compliance with safety regulations.
• Develop and implement strategies to drive sales, promote services, and enhance customer retention.
• Manage staff recruitment, training, scheduling, and performance evaluations to build a highly efficient and motivated team.
• Maintain inventory levels, order supplies, and negotiate with vendors to secure competitive prices.
• Monitor financial performance, set budget goals, and implement measures to optimize profitability.
• Foster a positive and professional work environment, encouraging teamwork and collaboration.
• Ensure the centre's appearance and hygiene standards are consistently upheld.
• Handle client complaints and concerns promptly and effectively, maintaining the centre’s reputation for excellence.
• Stay abreast of industry trends, new treatments, and technologies to ensure the centre remains a market leader.

Requirements:

• Proven experience as a Beauty Centre Manager or similar managerial role in the beauty, spa, or wellness industry.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Knowledge of the latest beauty treatments, products, and industry trends.
• Ability to develop and implement effective sales and marketing strategies.
• Competency in administrative tasks, including scheduling, inventory management, and financial reporting.
• Problem-solving and decision-making capabilities.
• A passion for the beauty industry and commitment to professional development.
• Relevant certification or degree in Beauty Therapy, Cosmetology, Business Management, or related field is preferred.

What We Offer:

• Competitive salary with performance-based bonuses.
• Opportunities for professional growth and development within a leading beauty brand.
• A positive and supportive work environment.
• Discounts on products and services.

How to Apply:Please send your resume and a cover letter detailing your experience and why you would be a perfect fit for our team to [insert contact email or application link]. We look forward to hearing from you!

Responsibilities:

• Develop and execute the overall sales strategy to drive revenue growth and achieve company’s profit & cost objectives.
• Lead, mentor, and motivate a team of sales professionals, providing guidance, training and performance management.
• Establish and optimize sales processes and workflows to ensure efficient lead conversion and maximize sales opportunities.
• Lead channel development planning and execution for Food service: growth building blocks, channel profitability. Top 500 customer growth, active customers, key categories (Meat & Seafood, Dairy) growth, key establishment growth (hospitality, restaurant, bakery) and category penetration.
• Lead the development and execution of volume /price, trade promotion, customer development plans.
• Contribute to assortment planning in Food Service.
• Stay In touch with external customer visit by Food Service team to understand customer needs, customer feedback and the current trends.

Prerequisites

• Minimum 15 years sales experience with proven track record of success in sales leadership roles, with demonstrated ability to drive revenue growth and exceed targets. Experience in Food Service would be a plus.
• Degree in Business Management or its equivalent. Master’s degree would be a plus.
• Strong leadership and management skills, with the ability to inspire and motivate a team to achieve exceptional results.
• Deep understanding of industry trends, competitor strategies, and emerging technologies in the sales landscape.
• Analytical mindset with proficiency in sales performance analysis and forecasting.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

We are currently seeking a self-motivated, dynamic and committed LTS（LifeTime Service) Junior Manager to join our WASIA Team based in Singapore with direct reporting to our local Head of LTS. This owner of this position has the opportunity to develop to become Head of LTS, when the present holder of the position is retiring next year March.

JOB Summary

This position of LTS Junior Manager needs to manage the assigned WASIA LTS-related activities and coordinate the support of our customers with the field service technicians based locally first for the solid wood range and then take over after comprehensive training the whole range of products under the Weinig groups for the SEA region.

We are looking for a young, fast learning person with professional working style who directs and oversees the assigned part of the LTS Department to achieve high performance and ensure excellence in support and service to customers in the Southeast Asian Market.

This role is offering to an enthusiastic, customer-oriented person, who should be strong with remote communication about technical topics, the great opportunity to grow in a senior manager who leads, guides, manages and directs the assigned team members to complete machine installations, commissioning, debugging and after service jobs.

A detail-oriented leader with strong analytical and problem-solving skills, creativity and a solution-focused "can-do" attitude; and a team player who can fully support the team in archiving the targets of company will find a great base to develop even further in an international set up in a growing industry with good development opportunities.

Essential Functions

• Managing the assigned tasks and contributing to achieving company goals related to aftersales, service and customers satisfaction.
• Assisting the management in conducting and refining the budgeting and forecasting process.
• Collaborating with other departments in a professional manner in an active and constructive way.
• Engaging in controlling, optimizing and achieving financial KPI for assigned LTS function (incl. Debt, Inventory, sales, cost).
• Managing the assigned service team in Singapore and other Southeast Asian Regions, regional service schedules, and the business objectives of local service organizations, working closely with them to schedule and coordinate their work assignments and resolve scheduling conflicts.
• Developing and strengthening the relationships with customers, managing and defining the related workflow throughout the team to get things done
• Engaging with your team members to promote effective and ongoing communication before, during and after assignments.
• Oversighting of the day-to-day operations of the LTS Customer Service team and implementing spare parts sales and service workflow with maximum performance.
• Establishing and maintaining customer service standards and supporting the service team in their daily business.
• Developing standards and procedures for interacting with customers to ensure maximum customer satisfaction with company services.
• Monitoring the performance of LTS employees and initiating corrective actions to resolve employeeperformance issues and to realize their full potential through coaching, training, motivation and disciplinary action.
• Liaising with Sales Team to enhance overall company KPI in the most possible way.
• Providing periodic reports to the management on work activities/progress, as well as suggestions on improving customer relationship.
• Managing spare parts supply change and warehouse affairs.
• Negotiating contracts for LTS contracts and orders, including field service, repairs and modifications, and spare parts.
• Preparing quotations for customers, reviewing customer purchase orders and terms and conditions, and processing orders for spare parts, repair, and field service. Also releasing repair orders to the production schedule.
• Coordinating local LTS IT in collaboration with other departments.
• Ensuring compliance with all general and company policies when carrying out job duties.
• Other company tasks assigned by Managing Director & Head of LTS.

Key Competencies

• Knowledge of mechanical and electrical engineering as well as specialized knowledge of automation related to woodworking machines.
• Communication skills - Provide customers with detailed documentation, analysis, specifications, quotations and suggestions on technical issues and troubleshooting in a clear, accurate and informative manner.
• Analytical skills: identify complex customer complaints/issues and review related information to develop and evaluate alternatives; consider the relative costs and benefits of alternatives to achieve optimal performance.
• Organizational skills: manage and complete multiple tasks on time; also plan, prioritize and organize work to achieve goals and objectives, and perform excellent follow-up work and respond to customer inquiries and requests in a timely manner.
• Interpersonal skills: establish constructive and cooperative working relationships with multiple customers and Group factories to effectively achieve goals and objectives.
• Computer skills: high level of proficiency in Microsoft Office software, especially Word, Excel, Outlook, TEAMS etc.;
• Ability to take on responsibilities and challenges, self-motivated, persistent, hands-on, results-oriented, with a strong sense of urgency, very detail-oriented, and the ability to take initiative and accomplish goals.
• Ability to demonstrate a high degree of professionalism, maturity, customer service awareness, and good judgment.
• Outstanding leadership: perform successfully to guide and motivate team to achieve company goals together.

Education and Experience

If you are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to listen to the voice of customers to create meaningful transformational change, please consider joining us if you can fulfill most of the following qualifications:

• Bachelor’s degree in mechanical/electrical or similar discipline.
• 10+ years of experience in the service field as service engineer or on-site engineer, etc.
• 5+ years of first experience of service management, team leadership and customer service.
• Outstanding communication skills on technical issues and troubleshooting.
• Familiar with Customer Relationship Management (CRM) & ERP software applications.
• Experienced in Microsoft Office Word/Excel/PPT software etc.
• Skillful with CNC/PLC knowledge preferred.
• High EQ who can lead a multinational team.
• Excellent English and fluent spoken Mandarin, another SEA language will be a plus.
• Excellent collaboration and communication with other departments and Group factories.
• Professional, highly organized work style, good time management and attention to detail.

Equal Opportunity Employer/Veterans/Disabled

WASIA is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested and looking to take on the challenge in your next career and develop your skills in the growing WASIA market together with the team of Weinig professionals, we would love to hear from you!

May you please send your letter of application with your Resume to info-asia@weinig.com or Junxiao.chu@weinig.com

MICHAEL WEINIG ASIA PTE LTD

11 Tampines Street 92, Tampines Biz Hub #04-08, Singapore 528872

Telephone (65) 6758 5178 E-Mail info-asia@weinig.com Internet www.weinigasia.com

Registered in Singapore #198501593M

Managing Director: Mr. Frank Ralf Muller