Establishing a permanent Compliance Operations Directorate is a significant first step in implementing the ambition of the CCG Target Operating Model. This model aims to: Improve our effectiveness and efficiency in sustainably reducing non-compliance, treating risk further upstream and intensifying our operational focus on deliberate and complex non-compliance, while keeping pace with changes in technology and customer behaviours to shrink the tax gap.Make a step-change in professional standards, customer support, data security and transparency to improve customer experience and public trust.Think beyond our revenue raising and protection role and collaborate across government to increase our impact in protecting society from harm. Embed new norms of respect and racial equality, lift management standards and modernise tools and ways of working to improve colleague experience and make CCG a great place to work.Increase our organisational resilience and agility to respond to new delivery demands while protecting our core tax and customs compliance mission.The CCG Compliance Operations Directorate (COD) is a foundation stone in our transformation journey. It paves the way for increased standardisation, integrated business support and efficiency improvements across our operational directorates. The directorate will serve the entirety of CCG, so we will all need to be committed to what it does and understand the respective roles and responsibilities of different teams. As a member of CCG’s Compliance Operations Directorate senior leadership team in conjunction with your fellow deputy directors you will play a key role in supporting the director of COD in creating an effective central function ensuring the efficient delivery of compliance activities, priorities & shared services, fully aligned with the HMRC Charter & with HMRC and CCG strategic objectives. You will lead the COD Corporate Centre Team to deliver centralised processes and governance, supporting each business area of COD. The new role holder will have overarching responsible for workforce & financial planning within COD; monitoring and reporting of COD performance, briefing & public scrutiny in relation to the COVID schemes and being the single point of contact within CCG for our response to the Covid Public Inquiry. As COD has developed rapidly part of the role will be to examine the effectiveness and efficiency of our current organisational design and to improve how the Corporate Centre can add value to the whole of COD.
The Corporate Centre Deputy Director will lead the delivery of an area of c40 FTE, covering all Compliance Operations Directorate workforce & financial planning; monitoring and reporting of COD performance, briefing and public scrutiny in relation to the COVID-19 schemes and being the single point of contact within CCG for our response to the COVOD-19 Public Inquiry.Key Responsibilities Reviewing and designing the COD corporate Centre function going forward. Creating the COD Corporate Identity.COD directorate change lead. Providing senior leadership and senior responsibility and accountability for all areas of Corporate Centre work. Leading the team to develop high-quality efficient outputs and reports to COD SLT, wider CCG, ExCOMand ministers. Developing and embedding the teams’ functions, setting high expectations for group-wide strategic activities developing productive working relationships with all stakeholders.Signing off complex briefs, often at short notice, including analysis of data, with a focus on producing quality outputs for senior leaders in HMRC, HMT and MinistersOverall responsibility for CCG’s contributions to the COVID Public Inquiry.Actively contributing to HMRC/CCG/COD’s corporate agenda as part of the Directorate’s SLT, supporting the evolution of the relatively new Directorate.Support the wider COD Senior Leadership Team and have flexibility and adaptability to support the other Senior Leadership portfolios. Key Interactions:CCG Director GeneralCCG Finance and planningDirector CODCOD Deputy DirectorsCOD HRBP, Finance BP, Comms BPHMRC Transformation Programmes Policy colleagues and HM Treasury Ministerial Correspondence teamOther CCG Directors/SCS Other Lines of Business Product and Process ownersInformation Management ServicesEstates and Support Services
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