Total 53 Event Manager job vacancies in Mid Valley City

Be a part of something BIG!

Support the Operations team to optimize the capability of the Singtel Managed Cloud (Private & Public) platforms to deliver a cost effective and sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
6. To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
7. To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
8. To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Propose and implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues.
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24x7 Support @L2 to L2.5 tier

Skills for Success:

• Diploma in Computer Information Systems or related field
• VMWare VCP Certification or Training will be a plus.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification - Mandatory
• Certification in AWS System Administration
• Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
• Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
• Public Cloud Infra (AWS & AZURE) Administration
• Experience with Automation Tools (python and others)
• Experience Configuration tool (Terraform and others)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.

Make an impact by:

• Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
• Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
• Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
• Monitor process execution and performance outcomes and measure against KPI targets
• Report process performance to management
• Perform business impact assessment of changes requested by stakeholders
• Manage external or internal escalation of process related issues
• Work with relevant stakeholders to identify and prioritize improvement initiatives
• Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
• Manage changes from process and/or key system enhancements

Skills for Success:

• Bachelor degree
• Certified Lean Six Sigma / PMP
• Experienced in leading multiple projects
• Working knowledge of Lean & Six Sigma concepts, design thinking, process and value stream mapping
• Comes with Advanced skills with Excel formulas & data management / Advanced PowerPoint design skills / Process modeling skills
• Ability to engage at Senior Stakeholders level and influence the change agents/leaders
• Ability to build strong relationships with stakeholders
• Good oral and written communication skills
• Ability to effectively facilitate workshops & achieve set objectives
• Strong Leadership qualities as well as the ability to operate with virtual teams based at various locations

• Management of assigned Wide Area Network (WAN) projects and transitions complying to Project Management Methodology that covers Initiation, Define, Organise & Plan, Implement & Control and Handover & Closure.
• Lead the project team members that are key to successful delivery of the projects.
• Manage change to project scope and schedule to maintain customer satisfaction.
• Record risk and issue and timely escalation to relevant stakeholders for resolution.
• Communication to stakeholders and project reporting.
• Help the team members to resolve conflicts and interface problems within the project and ensure successful delivery of the project.
• Manage customer relationship during the projects through strong governance.
• Provide pre-sales support for RFPs by preparing Gantt chart, customised response for bid questions and presentation on Project Management to potential customers.
• Provide regular updates on progress of the project status reports to management.
• Ensure that customer projects are completed with high quality and to the customer's satisfaction.
• Provide Project Completion Handover Documentation to customer.
• Facilitate project handover meeting to Operations.

Skills for Success:

• Degree in Electronics Engineer/Telecommunication/IT
• Minimum 5 years of experience in environment of Data Centre Operations, Network, Storage, Server, Middleware
• Minimum 2 years of Project Management experience in IT infrastructure outsourcing environment
• Certified in PMP, PRINCE II or CITP

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Make an Impact by

• Work with development teams and product managers to ideate software solutions.
• Drive user story grooming with product stakeholders and engineers.
• System Design, Architecture of software components, microservices and API gateway platform.
• Lead code review, cyber security review, application monitoring.
• Lead and mentor junior developers in API first development.
• CI/CD and DevOps pipeline configuration and deployment management of components.
• Experience working in one of Cloud platforms like AWS, Azure or GCP.
• Software related project management, delivery management, procurement management
• Development, Scalability, Performance tuning of API and Web applications
• Ability to do quickly learn latest software technologies and framework and deliver projects.
• Develop and manage well-functioning databases and applications.
• Test software to ensure responsiveness and efficiency.
• Create security and data protection settings.
• Build features and applications with a responsive design.
• Write technical documentation.

Skills for Success

• Bachelor’s degree in computer science or equivalent.
• Minimum 10+ years of proven experience as a lead full stack developer or similar role.
• Possess team management experience.
• Strong technical experience in Object-Oriented Languages like Java.
• API based System Integration integration experience.
• Strong Experience in designing and implementing REST based micro services using Java, SpringBoot or MS.Net
• Experience in developing event-driven applications and familiarity with Kafka or any messaging system.
• Familiarity with databases (MongoDB OR SQL Server), web servers (Nginx or Apache)
• Experience in containerized application development such as Docker/Kubernetes.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Experience in scrum-based software development, JIRA and CI/CD.
• Experience in distributed application development using Apache Storm or Spark, Python coding experience.
• Experience in Kubernetes or containerised application development.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

We are seeking for a Satellite Sales Manager whose primary focus will be on the following areas:

• Sales of Satellite products and services target at the Maritime market for both local Singapore and overseas accounts.
• Account management of direct and channel customers.
• Responsible for providing quotations and explaining to customers our value propositions in selling Satellite and Maritime ICT services to customers.
• Organise calls with existing customers to understand their requirements and pain points. Make cold calls to hunt for new potential customers
• In charge of Singapore accounts and overseas partners in the Philippines, etc.
• Drive promotions and update sales tools

Make an Impact by

• Account management of existing key accounts in Singapore
• Account management of existing Channel Partners overseas
• Hunt for new opportunities for both local maritime companies and overseas
• Working with various internal teams to formulate value propositions and product positioning to create differentiations.
• Execute lead generation activities and promotions to drive awareness and accelerate adoption.
• Cultivate and maintain relationships with complementary technology and marketing partners to develop new opportunities, joint business plans and value propositions
• Keep abreast of key trends affecting the business. Be aware of new developments and trends in the Maritime industry.
• Must possess a strong intellectual curiosity and desire to understand and solve client pain points.
• Possesses strong critical reasoning skills; Able to provide meaningful, well-reasoned critiques and suggestions on the direction of a variety of initiatives.

Skills for Success

• Bachelor’s degree in Marketing / Business / Engineering or Computer Science
• Minimally 5 years of working experience in Telco/ICT industry in Sales
• Sales experience in selling technology
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Excellent oral and written communication skills; able to formulate, write and succinctly communicate our value, strategy, and proposed solution on client opportunities.
• Customer-oriented personality and good team player, strong work ethic, results-oriented, flexible, patient and adaptable; persuasive and diplomatic Self-motivated, independent and a positive attitude
• Strategic, independent, and critical thinking
• Meticulous and responsible with strong analytical, organisational, and multi-tasking skills.
• Ability to work well under stressful situations with tight timelines.
• Able to cultivate trust and credibility with peers and maintain strong working relationships at all levels of the organization

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a Part of Something BIG!

As Business Development Manager, Enterprise Platforms, you will pitch to global telcos, enterprises and satellite operators to adopt Singtel’s Paragon Platforms for their local or global businesses. You are expected to shortlist potential telcos, identify key stakeholders and decision makers for each telco, before pitching and selling Paragon’s value propositions to them, with the objective to onboard global telcos onto the Paragon platforms.

Your responsibilities will also include drafting the trial and commercial proposals, negotiating contracts to closure, by working closely with internal and external stakeholders including Tax, Finance, Legal, IT / Innovation and Business units. You will also be organizing and participating in roadshows and events to promote and create awareness of Paragon in the local and global market.

Make an Impact by

• Select and shortlist target global telcos and global enterprises
• Identify key stakeholder and decision makers for each of the telco
• Pitch to each telco on Paragon’s key features and value propositions
• Draft proposals – both trial and commercial
• Negotiate contracts to closure, working with internal and external stakeholders such as Tax, Finance and Legal
• Initiate and organize marketing events with selected partners to promote to the market for greater awareness
• Draft press release to announce major contract signing
• Maintain good relationship with the senior leadership team for each telco so to ensure long-term relationship with each telco

Skills for Success

• Bachelor’s/Master’s/MBA with business development and sales experience in technology, telecommunication or software related industry
• An understanding of key 5G and public / private cloud technologies and products, platform concepts
• Strong presentation, sales, written communication and negotiation skills
• Demonstrated effectiveness working across multiple business units to achieve results
• Ability to prepare and give business reviews to the senior management team
• Ownership and accountability; create appropriate action plans for those goals depending on business reality.
• Ability to succeed in a fast-paced, innovative, and business organization
• Good business judgement and the demonstrated ability to think and act both strategically and tactically
• Expertise in Business Development and Sales related areas
• Industry awareness – prior Telco and Cloud related experience preferred
• Experience building Go-To-Market plans that scale across an organization and sales enablement
• Track record of signing and managing high value and high profile global contracts

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Change Management & Communication Manager is expected to lead the change management and communication aspects of Platform Transformation.

Candidate will plan and execute communications and change management plans and engage senior stakeholders to manage comms, assess change readiness and plans and work with business stakeholders to manage the transitions and/or drive adoption. He/she will also work closely with HR, Corporate Communication Team and other functions to ensure effective change management and project communication.

Drive Change Management and Communication in Platform Transformation’s strategic projects, including

1. Adoption and Communication Lead for new portal project

• Work closely with project team and business change champions to develop adoption and communication plan
• Drive onboarding of external and internal customers
• Define and track success metrics

1. Change Management and Communication Lead for new system project

• Drive and develop change management and communication plan
• Collaborate closely with project management team, business stakeholders and vendor to align on Change Management plan, communication materials and project timelines
• Oversee delivery of communication to impacted employees to ensure information provided is accurate and comprehensive
• Define and track success metrics

1. Develop materials to support communication of strategic projects at key events (E.g. Townhalls, Product launches/’Go-live’, Kick-off)
2. Lead Overall Change Management and Communications for Platforms Transformation

• Develop content for all Platforms Transformation communication activities, including quarterly updates, Business Units’ communication activities, and Leaders briefing
• Work with Enterprise Platforms and Transformation change agents in planning and execution of events (e.g. off-site, get-together)
• Inject new ideas from time to time to ensure effective communication and engagement
• Perform proactive research to stay abreast with Change and Communications methodology and practices to provide meaningful support to the project team and various stakeholders

5. Support Ad-hoc Events or Request from Business/ Enterprise Platforms and Transformation

• Provide required support to Group-led events & updates such as Kick-off, Digitalisation Events

Skills for Success:

• Bachelor’s degree from established university in Business or Philosophy or Communications
• Around 8-10 years of industry experience in Telco and ICT
• Experience in transformation change management
• Experience working across different cultures and geographies
• Experience in large scale project management – preferably in roles such as Organisation Design, Program Management Office (PMO) and Communications
• Change management framework e.g. ADKAR
• Excellent corporate writing and storyboarding skills
• Proficient in power point, word and excel
• Ability to coordinate workshops / focus group sessions
• Ability to distill complex information and translate into layman’s terms

• Manage and work with a team of IT programmer, external vendors and agencies and work as part of a multidisciplinary team (including Business Teams) to develop solutions that help internal and external business users to build a centralize Plant Map sale portal and integrate with current internal system
• Chair the meeting with business users and understand the challenges faced by each business use cases and drive the project outcome
• Work with external ISP and contractor(s) to plan and survey the manhole and duct
• Manage the annual operational expenditures and execute the deployment of the assigned initiatives

Skills for Success:

• Bachelor Degree in Infocom Technology or Computer Science
• 3 years’ experience on managing IT project deployment
• Knowledgeable in Basics of C# or VB .Net. Agile project Management. Telco OSS/BSS
• PMP/ITIL certified

Be a Part of Something BIG!

Make an Impact by

• Enable and support Singtel GPU Cloud/IaaS business by being the SPOC to IT, ensuring products are integrated into existing processes.
• Define product construct including pricing, commercial and legal service terms for IaaS/MEC service offering.
• Define product enabling strategy and roadmap. Gather requirements from customers, sales and internal teams to prioritize of product/feature investments. Work with 5G product engineering team to ensure roadmap and deployment timelines are adhered to.
• Track costing/spending and managing project profitability associated with new products/features.
• Develop business case and justification to support roadmap and features, and support new product integration into Singtel’s infrastructure.
• Support the establishment day 0 process and structure (example onboarding of products into billing systems, product catalogue and financial systems).
• Support the establishment day 2 process development for new products and assist in the onboarding into existing support systems and processes (SLA definition and management, ticketing systems and day 2 support processes) .
• Ensure profitability of product by tracking cost and working with BD/sales teams to drive market creation.
• Establishing go-to-market structure including pitch decks and working with product marketing to ensure successful take up of product.

Skills for Success

• Candidate should hold a degree in relevant areas such as Engineering, Computer Science, or Economics.
• Minimum 5 or more years of experience in product management in cloud products or AI related product.
• Understanding of AI technology stack, GPU technology, virtualisation, and workload management.
• Familiarity with market research, and product management.
• Some knowledge in finance, business cases, P&L, and cost management.
• Ability to engage technical customer.
• Pro-activeness and a desire to learn.
• Aptitude for working in a dynamic and fast-paced environment.
• Good teamwork and interpersonal skills.
• Demonstrable experience with working and managing partners.
• Able to work independently but also work well cross functional teams to support activities such as sales, legal, risk, network, provision, and billing.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

• Management of assigned Wide Area Network (WAN) projects and transitions complying to Project Management Methodology that covers Initiation, Define, Organise & Plan, Implement & Control and Handover & Closure.
• Lead the project team members that are key to successful delivery of the projects.
• Manage change to project scope and schedule to maintain customer satisfaction.
• Record risk and issue and timely escalation to relevant stakeholders for resolution.
• Communication to stakeholders and project reporting.
• Help the team members to resolve conflicts and interface problems within the project and ensure successful delivery of the project.
• Manage customer relationship during the projects through strong governance.
• Provide pre-sales support for RFPs by preparing Gantt chart, customised response for bid questions and presentation on Project Management to potential customers.
• Provide regular updates on progress of the project status reports to management.
• Ensure that customer projects are completed with high quality and to the customer's satisfaction.
• Provide Project Completion Handover Documentation to customer.
• Facilitate project handover meeting to Operations.

Skills for Success:

• Degree in Electronics Engineer/Telecommunication/IT
• Minimum 5 years of experience in environment of Data Centre Operations, Network, Storage, Server, Middleware
• Minimum 2 years of Project Management experience in IT infrastructure outsourcing environment
• Certified in PMP, PRINCE II or CITPM

Make an Impact by:

• Senior Systems Planning Manager for managed SD-WAN platform and ICT service endorsement.
• Executing Technologies Proof-of-Concept with principal vendors and supporting Proof-of-Value with customers.
• Responsible for the design and build of SDWAN platform service headend infrastructure which include the security (ie. Firewall, Web Application Firewall, Identity Access Management, etc) design for the environment.
• Responsible for the technical test verification and endorsement of various technologies VNF on virtualizaton platform.
• Responsible for monitoring and performing impact assessment of new security vulnerabilities surfaced affecting the service platform and providing MOP for remediation.
• Responsible for providing technical guidance to both internal and external stakeholders.
• Support Product in defining and co-ordinating the scope of works with various stakeholders like Architecture Offices, Global Competencies, Product Management, Technical Pre-sale, Global Fulfillment, Global Competencies and so on.
• Working closely with principal partners for technology knowledge transfer and technology notice broadcast such as End of Life or End of Sale i.e. Release Life Cycle Management.
• Work with support teams and pre-sales.
• Support Service Products new features development & enhancement.
• Level 3 & 4 support with principal platform partner over bug or software escalation.
• Perform Planning and Project Management and Network/Security Engineering roles as assigned to projects.
• Skills for Success:
• Bachelor in Computer Science/IT Technology/Computer Engineering/Electrical & Electronics Engineering.
• 6-8 years of experience in Enterprise/System Integrator/Telco Environment.
• Silver Peak SD-WAN experiences preferred.
• Strong knowledge in network TCP/IP, routing and optimization technologies.
• Preferred CCNP (R&S, Service Provider), Linux, Windows 2012, Openstack, Docker, KVM, Vmware certifications or working experiences.
• Candidate with good programming (eg. Python, Javascript, etc) knowledge is a plus.
• Good writing and communications skills.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Be a part of something BIG!

The role is responsible for ensuring best-in-class business process design and supporting the implementation of innovation and continuous improvement initiatives.

• Ensure Business Strategy Success: Strategy defines what the organization must do to achieve the desired results, but process defines how to achieve it. Process Innovation & Transformation ensures such processes are created and maintained seamlessly to ensure strategy success.
• Efficiency and Accuracy: Recommend optimal solution using industry best practices as benchmark and technology to improve efficiency and minimize risks of errors.
• Cost Optimization: Reduce organization’s cost by aligning/streamlining repetitive tasks carried out across multiple teams.

Make an Impact by

• Drive the standardization of processes to allow for greater efficiency, effectiveness, and control and maintain documentation of the process flow/ narratives.
• Analyze and document As-Is business processes and identify opportunities for improvement through process alignment, streamlining, re-engineering or automation, to make To-Be process more efficient.
• Develop functional design concept to improve process performance and to ensure compliance.
• Recommend end-to-end solution to process owners for their review and sign-off and subsequently work with developers to plan and execute and monitor project deliverables with process owners.
• Ensure process governance, business solutions (IT & RPA developers) and stakeholders are closely aligned in the services delivery chain.
• Manage methods, standards, frameworks, templates, documentation, and technologies to drive process consistency, quality, and standardization, and communicating expectations to stakeholders.
• Support the Directors in the respective functions to develop, manage continuous improvement strategy and identify continuous improvement initiatives.

Skills for Success:

• Degree in Accountancy or Business Management/ Administration
• 5 years of working experience on projects for process improvements or system implementation (preferably a background in the Telecommunication industry)
• Basic Accounting training
• MS Office (Excel, Word, PowerPoint)
• Able to review processes and identify areas for improvement/automation
• Critical thinker with an innovative and growth mindset
• Effective communication and presentation skills alongside stakeholder management
• Good time management and a team player
• MS Office Proficiency
• Workflow drawing and documentation writing (including communications and training guides)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Apply now »

Singtel Enterprise has embarked on a self-disruptive transformation journey to proactively reinvent how it operates, communicates, coordinates, learns and makes decisions. By embedding transformation change elements within its DNA, it is able to not only be in sync with the rapidly evolving business situation, but also proactively stay a step ahead of the customers it serves.

This role of Digital Transformation Manager is focused on in developing Singtel’s B2B next-generation digital channel for customer engagement across various Singtel products and services, through tight engagement with the business stakeholders, development team and customers.

Make an Impact by:

• Play key role in execution of the digital channel vision by working collaboratively with business and tech teams (UI/UX, developer and architect) to define the customer journeys, the digital channel for different enterprise customer segments and the online/mobile/offline journeys for customers
• Develop and maintain a prioritized product backlog, and execute on delivering impactful features for our enterprise customers via the product agnostic digital channel
• Identity key enablers and systems to support the digital channel and roadmap for execution
• Support Digital Channel Product Lead in preparation of initial draft product requirement document with impact metrics, and represent viewpoints in prioritization exercises with implementation team
• Play key role in product launch for all our customer segments; conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and product stakeholders
• Identify, analyses, and track metrics that inform the success of products features in driving digital sales and self help

Skills for Success:

• Degree in Computer science or related technical field is ideal but not necessary
• 3 - 4 years years of work experience in product management / product design / program management experience
• Strong project management skills with proven records of successful end-to-end project implementation
• Experience acting as product owners with thorough understanding of agile methodology
• Experience in vendor management and demonstrate ability to resolve disagreements