Total 16 Senior Executive Event Manager job vacancies in Mid Valley City

Responsibilities:

• Prospect and Develop New Accounts.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Writing sales proposals, following up on requests for information/proposals and sales leads.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.

Requirements:

• Strong phone presence and experience dialling dozens of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with tools like CRM, Teams, Zoom, Microsoft Office etc.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proactive, willing to learn and a strong team player.
• Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Maintains professional image at all times.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Open culture

職責：

• 尋找並開發新客戶。
• 全面了解關鍵客戶的需求和要求。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 撰寫銷售提案，跟進資訊/提案和銷售線索的請求。
• 確保及時向客戶提供正確的產品和服務。
• 作為關鍵客戶與內部團隊溝通的連結。
• 解決客戶面臨的任何問題和問題並處理投訴以維持信任。
• 在創造新銷售方面發揮不可或缺的作用，這些銷售將轉變為持久的關係。

要求：

• 強大的電話存在感和每天撥打數十通電話的經驗。
• 精通企業生產力和網路簡報工具。
• 具備使用 CRM、Teams、Zoom、Microsoft Office 等工具的經驗。
• 優秀的口頭和書面溝通能力。
• 較強的傾聽和表達能力。
• 能夠同時處理多項任務、決定優先順序並有效管理時間。
• 積極主動，樂於學習，具有強大的團隊合作精神。
• 強大的人際溝通能力，能夠與組織各個層級的專業人士建立關係。
• 優秀的組織能力。
• 解決問題和談判的能力。
• 始終保持專業形象。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 事假
• 開放文化

o Position title: Corporate Secretarial,Assistant Manager
o Remuneration: RM 5000-7000.
o Location: Mid Valley City(5-day week),Kuala Lumpur.

About the company
Our client is a professional corporate secretarial consulting entity providing full spectrum of secretarial services to several listed companies and group of highly successful businesses in Malaysia. Due to expansion and restructuring in recent time, they need to build a strong company secretarial team to ensure company compliance and champion corporate governance matters.  With the business undergoing rapid expansion, they are currently seeking professional ICSA graduate to assume the role of Corporate Secretarial,Assistant Manager based at their corporate head office at Mid Valley City, KL.
The job
The successful candidate for this role will be working in a small growing team and the position will assist the Company Secretary with the entire company secretarial functions across various subsidiaries and jurisdictions. The role will involve close contact with Directors, senior management, in particular Tax, Legal, Group financial Reporting within the organization.
This is a broad ranging and hands-on role which involves working in a busy team environment.
The responsibilities will involve:
o Delivery of company secretarial duties for the company's various subsidiaries.
o Preparation of broad and committee packs.
o Producing clear and concise minutes of meetings.
o Assist to ensure that the Companies Act and relevant regulatory requirements are adhered to and complied.
o Assisting in keeping statutory records of the Company's subsidiaries up-to-date.

The candidate
Aspiring candidate who are interested in this Senior Executive (Assistant Manager)level role will have a consirable PLC experience with recent experience of managing large share schemes, reports and accounts in a PLC environment listing and organising large scale AGMs.
Candidate must be a qualified Chartered Secretary/ICSA associate  level with minimum 3 years of post qualified experience in handling corporate secretarial duties.
Possess strong knowledge of basic company secretarial compliance matters, maintenance of company registers and share certificates,issuing and transfer of shares and listing requirements.
Experience of convening and attending Board meetings plus preparation of minutes.
Experience of drafting board and shareholder resolutions.
Excellent written and spoken English is necessary and essential.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online through JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

 

Perks & Benefits

• Casual dress code
• Personal leave

o 職位名稱：公司秘書、經理助理
o 報酬：RM 5000-7000。
o 地點：吉隆坡谷中城（每週工作 5 天）。

關於公司
我們的客戶是一家專業的公司秘書諮詢實體，為馬來西亞的多家上市公司和一群非常成功的企業提供全方位的秘書服務。由於最近的擴張和重組，他們需要建立一支強大的公司秘書團隊，以確保公司合規並支持公司治理事務。隨著業務的快速擴張，他們目前正在尋找專業的 ICSA 畢業生，擔任位於吉隆坡谷中城的公司總部的公司秘書和經理助理。
工作
該職位的成功候選人將在一個不斷壯大的小型團隊中工作，該職位將協助公司秘書履行各個子公司和司法管轄區的整個公司秘書職能。該職位將涉及與董事、高階管理層，特別是組織內的稅務、法律、集團財務報告部門的密切聯繫。
這是一個範圍廣泛且需要實踐的角色，涉及在繁忙的團隊環境中工作。
職責將涉及：
o 履行公司各子公司的公司秘書職責。
o 準備廣泛的和委員會的資料包。
o 製作清晰簡潔的會議記錄。
o 協助確保公司法和相關監管要求得到遵守和遵守。
o 協助維持公司子公司的法定記錄為最新狀態。

候選人
對這一高級管理人員（助理經理）級別職位感興趣的有抱負的候選人將擁有豐富的PLC 經驗，以及最近在PLC 環境中管理大型股份計劃、報告和帳戶、上市和組織大型年度股東大會的經驗。
候選人必須是合格的特許秘書/ICSA 準會員級別，並具有至少 3 年處理公司秘書職責的合格經驗。
對基本公司秘書合規事宜、公司登記冊和股票的維護、股票發行和轉讓以及上市要求擁有豐富的知識。
具有召集和出席董事會會議以及準備會議記錄的經驗。
起草董事會和股東決議的經驗。
優秀的英語書面和口語是必要且必不可少的。

應用
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假

Are you a dynamic, creative, and organised individual with a knack for seamlessly creating memorable events? If so, you could be the perfect fit for our Conference and Event Organiser ( Senior Event Coordinator ).

At Navarra, we're more than just a leading event venues company - we're a tribe of enthusiastic individuals, always eager to push the boundaries of what's possible and help individual’s event dreams and wishes come true. We celebrate creativity, reward innovation, and thrive on collaboration.

Key Responsibilities: ?

• Collaborate with stakeholders and different departments to develop successful events.
• Negotiating the type and costs of services to be provided within budget
• Coordinate the end-to-end event planning process with our clients.
• Meeting with clients to discuss their needs and outlining package options to meet these needs.
• Provide an exceptional level of customer service.
• Undertake and coordinate the styling and effective delivery of assigned events, in alignment with customer expectations and requirements.
• Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services
• Work independently and as part of a team to achieve Coordination targets.

Your Skills and Experience: ?

• 2-3 years of event coordination in Hospitality or Sales & Customer service.
• Vibrant, outgoing individual who can infuse passion, fun and creativity into every event they coordinate and has exceptional customer service skills.
• A strong history in event sales / coordination with a high conversion rate for inquiries Excellent knowledge of the events market, including relevant sales, styling, trends and logistics experience.
• Strong communication (both verbal and written), negotiation, and interpersonal skills .
• Small team management experience (desirable)
• CRM experience (desirable)

#WerkPerks at Navarra ??

• Free onsite parking.
• Attractive commission bonuses.
• Work for a leading event venues company.
• Create events with exciting clients Network with key event industry suppliers.
• Flourish with a dynamic, fun, supportive & growing team.
• Career development and growth opportunities.

Minimum Salary: $70,000.00

If this role has your name written all over it, hit ‘Apply Now’ and send through your CV along with a short cover letter telling us why you are the perfect fit for this role.

Are you a dynamic, creative, and organised individual with a knack for seamlessly creating memorable events? If so, you could be the perfect fit for our Conference and Event Organiser ( Senior Event Coordinator ).


About Navarra:

At Navarra, we're more than just a leading event venues company - we're a tribe of enthusiastic individuals, always eager to push the boundaries of what's possible and help individual’s event dreams and wishes come true. We celebrate creativity, reward innovation, and thrive on collaboration.


Key Responsibilities: ?

Collaborate with stakeholders and different departments to develop successful events.
Negotiating the type and costs of services to be provided within budget
Coordinate the end-to-end event planning process with our clients.
Meeting with clients to discuss their needs and outlining package options to meet these needs.
Provide an exceptional level of customer service.
Undertake and coordinate the styling and effective delivery of assigned events, in alignment with customer expectations and requirements.
Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services
Work independently and as part of a team to achieve Coordination targets.


Your Skills and Experience: ?

2-3 years of event coordination in Hospitality or Sales & Customer service.
Vibrant, outgoing individual who can infuse passion, fun and creativity into every event they coordinate and has exceptional customer service skills.
A strong history in event sales / coordination with a high conversion rate for inquiries Excellent knowledge of the events market, including relevant sales, styling, trends and logistics experience.
Strong communication (both verbal and written), negotiation, and interpersonal skills .
Small team management experience (desirable)
CRM experience (desirable)


#WerkPerks at Navarra ??

Free onsite parking.
Attractive commission bonuses.
Work for a leading event venues company.
Create events with exciting clients Network with key event industry suppliers.
Flourish with a dynamic, fun, supportive & growing team.
Career development and growth opportunities.

Minimum Salary: $70,000.00


If this role has your name written all over it, hit ‘Apply Now’ and send through your CV along with a short cover letter telling us why you are the perfect fit for this role.

The Opportunity

• Opportunity to work with a Reputable Company, specialises in Medical Tech
• Supporting in any marketing initiative and event initiative within the departments.
• Mon - Fri: Office Hour
• Location: Central
• Up to $4000 - depending on Experience
• 6 months contract (possible conversion)

The Talent

• 2-3 Years experience in Event coordination is preferable
• Min Diploma/ Degree holder in marketing/events or equivalent
• Must have experience in SAP and handling of invoices/PO
• Innovative, independent and self-driven individual who is a team player and agile to changes.

Job Description

• Assist with coordination of Regional customer facing and internal marketing events, working individually or with the team in scheduling and planning, estimating costs and managing to completion; events include exhibitions, congresses, workshops, information days, team meetings and clinical seminars across Asia Pacific, Japan and India.
• Provide marketing support to department, to support customer engagement.
• Conduct marketing activities, including product support; product advertising/promotion; planning, developing and implementing multiple channel programs.
• Working with the Digital Marketing Specialist to ensure all new assets such as customer presentations, video content, and internal documents receive appropriate approvals through legal, regulatory and compliance following the promotional review committee process and procedure
• Assist in the management of the annual operating and marketing expenditure budget to ensure it is consistent with overall marketing strategies and objectives
• Prepare payment requisition on office vendors (property, electricity, rental, cleaning service, etc.) through SAP
• Vendor code request and/or change through SAP for new and existing vendors.
• Maintain event budgets for audit and planning requirements; maintain budget records for marketing activities undertaken; liaise with Finance regarding budget updates
• Assisting with promotional and communication activities that support the Marketing Strategy

Next Step

Prepare your updated resume, send to the following email:

eugene.see@adecco.com

*Only shortlisted candidates will be contacted*

About us Kingpin is a premier entertainment destination where guests feel like royalty and our team feel like family. There are 8 huge venues across Australia and Kingpin is a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands and includes our other brands Zone Bowling & Timezone. Across Australia & NZ, TEEG has more than 100 venues and 5000 team members; all devoted to creating remarkable experiences for our guests! Responsibilities We are currently looking for a Sales & Events Executive to join our Kingpin Sales team in Sydney. This role is exciting and allows you to grow and develop within a global company, whilst being hands-on and assisting in the creation of REMARKABLE events for our guests! Your responsibilities will include:  Selling exceptional events to our group and corporate guests and upselling our exciting packages. Pro-actively seeking out new business leads through Business Development. Managing…

Click here to view more detail / apply for Sales & Event Executive

Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities

Department Function

• Reports directly to Director of Event Management/Senior Event Manager.
• Responsible for Event coordinator performance/goals/development.
• Executes goals established by Director of Event Management /Senior Event Manager with common objective.
• Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

• Execute workflow according to Standard Operating Procedures of Event Management
• Smooth takeover of confirmed events/groups within 24 hours of handover
• Continue to build/maintain rapport and confidence with organizer
• Professional advice and efficient follow-up with organizer during planning phase
• Accurate forecasting of definite groups with minimal targeted variance of 3-5%
• Close follow-up on release dates as per attrition/deposit commitments in contract
• Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
• Ensure all technical procedures concerning takeover/update of groups is executed in S&C
• Ensure all administration and filing concerning takeover/pre/post event is executed
• Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
• Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
• Accuracy in capturing, recording and dissemination of updated information/changes is vital
• Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
• Ensure VIP procedures adhered with necessary Pre-Conference Meetings
• Ensure ‘POP UP’ events/groups communication procedure addressed
• Present during execution of event with formal handover to Banquet Operations/Front Office
• Ensure proper storage and recording of all event materials prior to and after event
• Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
• Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

• Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
• Responsible to engage upsell
• Solicit future business during post-even cycle for Sales Center
• Proactive involvement in any Hotel sales initiatives/promotions
• Drive profitability with objective of cost savings in all logistics commitments involved in event planning
• Awareness of competitor product, packaging, pricing, customer profile and service quality
• Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
• Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

• Present during execution of event with formal handover to Banquet Operations / Front Office
• Proactive in contribution towards suggestions for improvement of customer service or workflow
• Establish a smooth communication channel with all internal and external guests
• Encourage and obtain timely guest feedback with effective of communication to departments concerned
• Compile Weekly Event/Group Feedback
• Ensure Meeting Planner Survey (MPS) issues to all organizers
• Exercise empowerment and decision making in Service Recovery with recommendation for improvement
• Commitment to review, update, improve and instill creativity in product
• Keep abreast of technology and product knowledge

Training

• Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

• Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
• Maintain harmony in team spirit and morale in line with Pulse Survey
• Responsible for development and training of coordinators

Others

• Perform any other duties and responsibilities as assigned accordingly

Job Requirements

• Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
• Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
• Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
• Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
• May require occasionally to work on weekend and odd-hours for events, roadshows.
• Able to start work anytime or within short notice period.

About us Timezone is your ultimate destination for non-stop excitement, featuring Arcade Games, Bumper Cars, Laser Tag, Mini Golf, Social Bowling, Escape Rooms, Kids Birthday Party Venues, and so much more! Across Timezone & Zone Bowling are a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands! Across Australia & NZ, TEEG has more than 100 venues and 5000 team members; all devoted to creating remarkable experiences for our guests! Feel like levelling up your experience? Are you a driven Sales & Events Executive looking to roll into a strikingly awesome career? Come join our Zone Bowling & Timezone Sales team!  Responsibilities We are currently looking for a Sales & Events Coordinator to join our Timezone/Zone Bowling Sales team in North Sydney! This role is exciting and allows you to grow and develop within a global company, whilst being hands-on and assisting in the creation of REMARKABLE and…

Click here to view more detail / apply for Sales & Event Executive

About Amplify

We're a global creative agency specialising in experience + culture.

We create big ideas, campaigns, activations and experiences designed to be amplified across every touchpoint.
We join the dots between people, brands and culture.


Production + Project Management at Amplify

We’re a small and hugely talented team with a passion for creative and executional excellence, and an enviable client base to manage.

Within the production team, as a client facing Producer / Senior Producer, your remit will cover classic production management and planning, alongside account handling and client management. You’ll play a key role in ensuring the agency’s creative and production output is executed to the highest possible standard.

Your responsibility will cover the day-to-day development; preparation and management of campaigns and one off events and experiences, ensuring the agreed scope of work is delivered on brief, on time and within budget. You’ll liaise with internal teams, suppliers and clients alike, ensuring all relevant stakeholders are kept abreast of the project status, key developments and requirements through every stage, from concept ideation through to final execution.

Within the team we have five levels of seniority, beginning at production coordinator, before advancing to associate producer, producer, senior producer and executive producer. Working as part of a cross departmental team you will be assigned to multiple projects dependent on scale and your personal level, and will be expected to manage others where appropriate.


The Role:

Planning and Development

Feeding into pitches and briefs, scoping and exploring potential outputs
Evaluating and exploring an idea / sense checking the feasibility to execute
Liaising with the creative department to develop ideas and bring them to life in reality
Sourcing and briefing relevant suppliers to sense check production feasibility and collate quotes
Building budget estimates with the wider team to achieve set targets and profit margins
Building timelines / workback plans
Presenting ideas and solutions to client alongside cross departmental team members


Project Management

Work on agreed number of projects dependent on scale at any one time
Set up projects with kick off meetings with defined team to evaluate next steps
Brief and collaborate with creative teams and external suppliers as required
Develop the final scope of work with Business Directors / set final budgets
Manage budget through to project completion, maintaining/exceeding set financial targets, adhering to company policy and practice
Accurately record time spent on individual projects and submit within timesheet system
Be proactive in actively managing up and down (where relevant) to ensure all requirements are delivered to time and within budget
Brief finance and legal team on requirements / cash flow / payment plans
Update and manage project timelines / workback plans for internal and external use
Manage tender process / negotiate contracts / SLA with approved suppliers
Maintain ongoing client communications including (but not limited to) status/contact reports, production plans, visuals and budget updates
Create and maintain required key project tools such as print or content matrices, production schedule, rehearsal schedule, run of show etc
Manage production process from concept through to delivery, across all areas including (but not limited to) technical, set build, print, styling, logistics, content and staffing etc
Develop event flow
Management of travel and accommodation requirements for team members and clients (as required)
Manage all Health and Safety / Insurance / Security / Permits and Licence requirements relevant to agreed production and SOW


Project Wrap

Reconcile project budgets, ensuring margins and set targets have been achieved
Ensure both internal teams and clients have been provided with all requested assets, such as film, photography, testimonials etc
Clean up document filing system and maintain any client specific legal requirements / data compliance
Develop, write, feed into and attend internal and external project debriefs
Evaluate junior support post project as part of the always on Amplify appraisal process


Key expectations:

Nailing the basics – organised, prepared, attention to detail, managing workload
Optimising the production – open minded, consistently exploring and courting production partners and solutions
Communication - impeccable written and verbal communications skills, delivered in a timely manner and with empathy
Commerciality – be adept at building and managing budgets, protecting and building margins and keeping time scoping on track

How we will support you

We know Amplify is only ever as good as the talented people that choose to call it ‘home’. We are committed to providing the support needed for people to do their best work and have fun doing it.

These are some of the things we have in place for our employees:
Hybrid working split between working from home Mondays and Fridays and from the office on Tuesdays, Wednesdays and Thursdays.
22 days paid holiday plus after two years you’ll get an additional day for each year you’ve worked here
A day for a day lieu should you be asked to work weekends and / or public holidays
Regular team and agency socials, and annual winter and Christmas parties

You must have the right to work in Australia and have the appropriate visa as required.

If you think this role is for you, please send your CV / resume, to: jobsau@weareamplify.com

Please note only successful candidates will be contacted.

The Opportunity

• Opportunity to work with a Reputable Company. Supporting in any marketing initiative and event initiative within the departments.
• No experience is welcome to apply, training provided
• Mon - Fri: Office Hour
• Location: West or Central

The Talent

• Min Diploma/ Degree holder in marketing or equivalent
• Innovative, independent and self-driven individual who is a team player and agile to changes.

Job Description

• Assist with development of strategic marketing initiatives and activities.
• Development of marketing collateral including content curation and liaising with relevant stakeholders to craft content
• Proofread and copyedit marketing collateral
• Work with internal stakeholders and agencies for implementation and adaptation of marketing collateral templates
• Assist with internal communications of our updated brand strategy
• Assist with implementation of our updated brand strategy across the organisation
• 
  

Next Step

Prepare your updated resume, send to the following email:

angeline.low@adecco.com

*Only shortlisted candidates will be contacted*

The Opportunity

• Opportunity to work within a Reputable Organization in Singapore.
• As part of the Marketing team, you will participate in any marcom campaigns and events hosted.
• Mon - Fri: Office Hours
• Location: Central

The Talent

• Degree in Mass Communications, Marketing, or a related field
• Preferably with 2 - 3 years working experience in a similar capacity.
• Innovative, independent and self-driven individual who is a team player and agile to changes.

Job Description

• Plan, execute and manage marketing campaigns and access against goals (ROI and KPIs).
• Conduct post campaign analysis, keep track of budgets, prepare monthly reports for internal analysis and day-to-day campaign monitoring.
• Liaise with internal stakeholders and external agencies to ensure successful running of projects and create awareness for the mall’s activities.
• To proactively plan and initiate joint collaborations with tenants and garner participation for mall’s programs and various initiatives to drive sales.
• To manage social media platforms and integrate online activities with offline marketing promotions.
• Monitor social channel conversations and act on any insights that can further enhance the customer experience and branding.
• Housekeep and update content of various digital and social media platforms.
• To proactively market in-mall advertising spaces to generate additional revenue for the mall.
• To manage and supervise Digital Service Advocates.
• The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to corpstaffing@adecco.com.
• All shortlisted candidates will be contacted.

Job Overview

To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities

Department Function

• Reports directly to Director of Event Management/Senior Event Manager.
• Responsible for Event coordinator performance/goals/development.
• Executes goals established by Director of Event Management /Senior Event Manager with common objective.
• Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

• Execute workflow according to Standard Operating Procedures of Event Management
• Smooth takeover of confirmed events/groups within 24 hours of handover
• Continue to build/maintain rapport and confidence with organizer
• Professional advice and efficient follow-up with organizer during planning phase
• Accurate forecasting of definite groups with minimal targeted variance of 3-5%
• Close follow-up on release dates as per attrition/deposit commitments in contract
• Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
• Ensure all technical procedures concerning takeover/update of groups is executed in S&C
• Ensure all administration and filing concerning takeover/pre/post event is executed
• Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
• Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
• Accuracy in capturing, recording and dissemination of updated information/changes is vital
• Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
• Ensure VIP procedures adhered with necessary Pre-Conference Meetings
• Ensure ‘POP UP’ events/groups communication procedure addressed
• Present during execution of event with formal handover to Banquet Operations/Front Office
• Ensure proper storage and recording of all event materials prior to and after event
• Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
• Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

• Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
• Responsible to engage upsell
• Solicit future business during post-even cycle for Sales Center
• Proactive involvement in any Hotel sales initiatives/promotions
• Drive profitability with objective of cost savings in all logistics commitments involved in event planning
• Awareness of competitor product, packaging, pricing, customer profile and service quality
• Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
• Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

• Present during execution of event with formal handover to Banquet Operations / Front Office
• Proactive in contribution towards suggestions for improvement of customer service or workflow
• Establish a smooth communication channel with all internal and external guests
• Encourage and obtain timely guest feedback with effective of communication to departments concerned
• Compile Weekly Event/Group Feedback
• Ensure Meeting Planner Survey (MPS) issues to all organizers
• Exercise empowerment and decision making in Service Recovery with recommendation for improvement
• Commitment to review, update, improve and instill creativity in product
• Keep abreast of technology and product knowledge

Training

• Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

• Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
• Maintain harmony in team spirit and morale in line with Pulse Survey
• Responsible for development and training of coordinators

Others

• Perform any other duties and responsibilities as assigned accordingly

Job Requirements

• Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
• Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
• Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
• Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
• May require occasionally to work on weekend and odd-hours for events, roadshows.
• Able to start work anytime or within short notice period.

Scope:

• Provide administrative support for Events Unit;
• Assume the role of Event Lead for events;
• Assist the Event Supervisor to organise and manage events with responsibilities for all administrative and logistical tasks including, where necessary, liaison with speakers and guests, flight and accommodation arrangements, vendors liaison, budget management, conducting of rehearsals and virtual test calls;
• Monitor the progress of event planning and execution;
• Ensure the event administrative and operational requirements are met; and
• Ensure compliance with policies and regulations.

Requirements:

• Degree/Diploma with minimum 3 years’ relevant experience.
• Strong communication, organisational and interpersonal skills.
• Proficiency in MS Office applications.
• Proficiency in virtual events software is preferred.

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: chloetan@recruitexpress.com.sg

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified