Total 21 Director/C-Level Accounts Assistant job vacancies in Customer Service category in The United States of America

Closes: 03 May 2024
Classification: Senior Officer Grade C Salary: $119,595 - $128,465 plus superannuation Position No: 07048 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 April 2024 Contact Officer: Roberto Gaspari on or (02) 6205 4397

Details: Reporting to the Senior Director, Governance, Taxation, Accounts Receivable and Debt Management, Shared Service Finance, the Assistant Director, Taxation Support position will hold the primary function of providing taxation compliance support. Under the Taxation Management Framework, the role will enable the provision of a wide range of assistance and advice across a number of areas of direct and indirect taxation, superannuation and PAYG as well as the management and oversight of an external taxation advisory service, known as the Tax Help-Desk. Other areas of responsibility include the co-ordination of taxation compliance reviews undertaken by external accounting firms.
... Click here to view more detail / apply for Assistant Director, Taxation Support | Full-time Temporary with a Possibility of Permanency

Job Overview:

The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered.

Responsibilities and duties:

• AD/CWD is a people manager role thus will be expected to exercise leadership and performance management.
• Assists the SD/CWD to ensure that CWD delivers its commitments/Key Performance Indicators (KPIs) within budget and in a timely manner.
• Provides guidance and coaches junior team members in their work deliverables.
• Engages internal and external stakeholders to identify emerging workplace issues/challenges; and proposes solutions and interventions.
• Able to comprehensively complete a government tender document including budgeting and risk assessment (if needed).

Qualifications:

• A recognized Degree holder.
• Familiarity with workplace grants, programmes and tripartite initiatives be an advantage.
• At least 5 years of relevant working experience in a people manager role.
• Able to work independently and collaboratively.
• Processes strong communication skills, interpersonal skills, and negotiation skills.

Job Overview:

CFS is seeking a highly motivated and organised individual to join CAP as an Assistant Director in an important and exciting role that offers hands-on opportunities to develop, implement and manage collective giving and philanthropic advisory programmes to meet evolving community needs in Singapore. The candidate will be a key member of the CAP team with a responsibility to oversee the efficient and effective running of CAP programmes, and provide direction and guidance to project teams.

The ideal candidate should have a proven track record in driving collective giving/philanthropic initiatives, with in-depth domain knowledge in one or more of the following areas – environment/sustainability, issues affecting lower-income families, education, skills training, employment-support, health and care. He/she should also have a data-driven understanding of effective and innovative giving strategies in any of the areas identified above.

If you are a dynamic leader with a commitment to advancing social and environmental causes through strategic giving, we encourage you to apply. Join us in making a lasting difference in Singapore.

Key Responsibilities:

• Proactively exercise creativity, foresight, and judgment in planning and delivering CAP collective giving programmes and bespoke philanthropy advisory services in a variety of philanthropic domains.This includes developing and implementing strategies, action plans and programmes to promote effective philanthropy in Singapore.
• Provide independent leadership on complex assignments and be able to guide 1-2 team members; including clearing copy and slide decks prepared by team members
• Uphold business and operational excellence at the Centre; manage budgets and monitor progress on KPIs.
• Develop a thorough knowledge of team’s needs to provide proactive, efficient, and expedient resources and support towards the collective growth of the team
• Oversee the end-to-end grantmaking process for new collective giving programmes and community impact funds
• Stay informed about emerging trends/needs, research and innovations in the fields of sustainability and social impact to continuously build pipeline of philanthropic opportunities and evaluate effectiveness of existing funds.

Qualifications/Skills:

• Masters-level qualifications in business, social sciences, public policy/health preferred
• Domain knowledge/expertise on one or more of the following sectors will be a definite advantage – environment/sustainability, economic, social, health and care needs and the philanthropic sector
• Strong communication, writing and interpersonal skills, with the ability to engage a range of audiences, stakeholders, funders and partners
• Ability to work under own initiative with a proactive approach to problem solving.
• Proficiency in budgeting and financial management, with the ability to develop and manage budgets for philanthropic initiatives and ensure compliance with relevant regulations and reporting requirements.
• Able to strive in a fast-paced and dynamic environment as an independent contributor with limited resources.
• Ability to write and present clear and concise reports independently;
• Keen attention to detail;
• Proficient in Microsoft Office applications (such as PowerPoint and Excel)
• Core competencies in grantmaking and grant management
• Manage, lead and motivate teams

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Job Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools

• Oversee the project assigned and completion

• Manage day-to-day operations & maintenance

• Ensure all policies and procedures are instituted

• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department

• Ensuring all plant rooms and equipment meet WSH standards

• Work closely with the Curatorial team on the required water quality to ensure animal health

• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance

• Checking that agreed work carried out by contractors has been completed to a high standard

• Responding appropriately and controlling emergency or urgent issues as they arise

Job Requirements

• Experience in Life Support Systems maintenance or aquatic maintenance

• Certificate/Diploma/Degree in mechanical/electrical/pipefitting

• Experience in preventative maintenance

• Ability to work with others to ensure the highest standards are maintained

• Strong and proven management skills

• Able to liaise and work effectively and professionally with other departments

• Able to communicate well at all levels

• Able to give sound advice, and consultations to other departments for local and overseas projects

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

CFS is seeking a highly motivated and organised individual to join CAP as an Assistant Director in an important and exciting role that offers hands-on opportunities to develop, implement and manage collective giving and philanthropic advisory programmes to meet evolving community needs in Singapore. The candidate will be a key member of the CAP team with a responsibility to oversee the efficient and effective running of CAP programmes, and provide direction and guidance to project teams.

The ideal candidate should have a proven track record in driving collective giving/philanthropic initiatives, with in-depth domain knowledge in one or more of the following areas – environment/sustainability, issues affecting lower-income families, education, skills training, employment-support, health and care. He/she should also have a data-driven understanding of effective and innovative giving strategies in any of the areas identified above.

If you are a dynamic leader with a commitment to advancing social and environmental causes through strategic giving, we encourage you to apply. Join us in making a lasting difference in Singapore.

Key Responsibilities:

· Proactively exercise creativity, foresight, and judgment in planning and delivering CAP collective giving programmes and bespoke philanthropy advisory services in a variety of philanthropic domains.This includes developing and implementing strategies, action plans and programmes to promote effective philanthropy in Singapore.

· Provide independent leadership on complex assignments and be able to guide 1-2 team members

· Uphold business and operational excellence at the Centre; manage budgets and monitor progress on KPIs.

· Develop a thorough knowledge of team’s needs to provide proactive, efficient, and expedient resources and support towards the collective growth of the team

· Oversee the end-to-end grantmaking process for new collective giving programmes and community impact funds

· Stay informed about emerging trends/needs, research and innovations in the fields of sustainability and social impact to continuously build pipeline of philanthropic opportunities and evaluate effectiveness of existing funds.

Qualifications/Skills:

· Masters-level qualifications in business, social sciences, public policy/health preferred

· Domain knowledge/expertise on one or more of the following sectors will be a definite advantage – environment/sustainability, economic, social, health and care needs and the philanthropic sector

· Strong communication, writing and interpersonal skills, with the ability to engage a range of audiences, stakeholders, funders and partners

· Ability to work under own initiative with a proactive approach to problem solving.

· Proficiency in budgeting and financial management, with the ability to develop and manage budgets for philanthropic initiatives and ensure compliance with relevant regulations and reporting requirements.

· Able to strive in a fast-paced and dynamic environment as an independent contributor with limited resources.

· Ability to write and present clear and concise reports independently.

· Proficient in Microsoft Office applications (such as PowerPoint and Excel)

· Core competencies in grantmaking and grant management

· Manage, lead and motivate teams, prioritize tasks, and delegate responsibilities effectively to achieve organizational goals.

12th February, 2024 The Role - Assistant Service DirectorThe Assistant Service Director is essential in the success of the day-to-day management of a large Early Childhood Service.     This is a unique opportunity as this position supports both the educational and management teams. The role serves as a stepping stone for future career growth, with opportunities to advance as the company grows. Orchard Early Learning Centres has a further 10 centres in the pipeline across Sydney.   Our philosophies are centred around Sustainability – Paddock to Plate – RIE & Adventurous Play  While you'll be hands-on across all the rooms, you'll also have dedicated non-contact time to assist with mentoring, coaching and administrative duties.  Your day will involve:  - Working with and alongside 2 Service Directors to manage the daily responsibilities of running and maintaining a large service- Supported by our administrative assistant team- Be an advocate for best practices for children- Motivating, supporting and working in partnership with the team- Deliver a best practice educaring approach to educational programs for children- Having a thorough knowledge of and experience with implementing the Early Years Learning Framework, National Quality Standards and Child Safety Standards- Assist with conducting parent and new staff tours- Assist with roster and day-to-day management of staff- Developing and maintaining relationships with families and members of the community to maintain/increase the centre's occupancy- Involved in inspiring the team through educational leadership- This role will have 2 days of non-contact day Orchard Early Learning Centre Kirrawee offers a fresh approach to early learning, drawing on the natural environment to…

Click here to view more detail / apply for Assistant Service Director (2IC)

About The Role

As Assistant Director, you will be responsible for the overall performance of the Contact Centre. You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Responsibilities:

• Leads operations at the Healthcare Group Contact Centre and ensure 24/7 system readiness
• Ensure staff consistently deliver timely and professional response across all channels
• Optimize resources to handle all channels
• Track and monitor processes through performance indicators. Trend analysis and benchmark key performance indicators
• Ensure timely dissemination of information, escalation of issues and resolution of problems
• Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care
• Responsible for customer satisfaction/ experience scores. Works closely with stakeholders to continuously improve service levels and delight patients.
• Lead, motivate, guide and train admin and ancillary staff to perform to the best of their abilities and to develop their potential.
• Develop Individual Development Plan (IDP) for staff to ensure they receive appropriate training and development so that they possess necessary knowledge and skills to carry out their roles.Create a conducive environment to facilitate open communication between staff and management
• Support Head, Group Contact Centre on staff recruitment and retention efforts
• Lead quality improvement projects within the centre
• Drive and implement change(s) to workflows and processes to enhance service standards

Requirements:

• A recognised Degree in any discipline
• At least 8 years’ experience in Healthcare and/or Contact Centre
• Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work in a stressful environment
• Proficient in MS Office applications

A Vacancy at Cambridge University Hospitals NHS Foundation Trust.


This is an exciting opportunity to lead change within the Cambridgeshire and Peterborough Integrated Care System. As Host organisation for the Cambridgeshire South Care Partnership (‘South Place’), Cambridge University Hospitals Foundation Trust is investing in a number of permanent senior system posts. In this role you will lead development of Integrated Neighbourhoods and proactive models of care across Cambridge City, East Cambridgeshire, South Cambridgeshire and Royston, including a focus on addressing health inequalities for the population and for individuals, growing local matrix working arrangements, and influencing the development of the Integrated Care System. You will benefit from comprehensive support and development opportunities as an employee of CUH, and from a wealth of opportunities and expertise within the Integrated Care System partners. You will work with a wide network of colleagues within health, social care, voluntary and faith sectors, other public sector departments and citizens.

We welcome candidates with diverse backgrounds and experience. You will need patience, optimism and resilience to enjoy the challenges of working outside a traditional organisational framework in a developing system, and you will be rewarded with rollercoaster highs as you bring about changes which improve the lives of citizens and colleagues.

The Cambridgeshire South Care Partnership (CSCP) has a vision for people living and working in Cambridgeshire South to enjoy health lives in strong, connected communities. We are developing new ways of working together that support health, care and support services to be accessed local to where people live – we are doing this through ongoing development of partnership working in Integrated Neighbourhoods.

In this role, you will be leading an inspirational team that is bringing organisations and citizens together to co-design, implement and refine new models of care that meet local needs and ambitions. Our work is gaining momentum as trust and confidence builds, and this is an exciting time to step into this role and continue to stretch our ambitions.

Our Place-based Partnership

The Cambridgeshire South Care Partnership (CSCP) is one of five Accountable Business Units (ABUs) within the Cambridgeshire and Peterborough ICS and is, hosted by Cambridge University Hospitals Foundation Trust (CUH). This post reports to the Director, Strategy and Partnership Development, CSCP. The ABUs are accountable for delivering improvements in integrated care, population health and health inequalities to support the needs and ambitions of people living and working in Cambridgeshire and Peterborough.

The CSCP leads and convenes partnership working within an evolving matrix arrangement with residents and communities, health, care and support providers, voluntary organisations, local authorities and the Integrated Care Board. Our vision is for people living and working in Cambridgeshire South to enjoy health lives in strong, connected communities.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 17th December 2023.

Interviews are due to be held on the 15th January 2023.

Benefits to you

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases alternative working hours will be considered.

We welcome applications from the Armed Forces.


This advert closes on Sunday 17 Dec 2023

Oversee the operational management of the administration function within theWard Clerk and A&E administration services. Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way. Support the manager and staff to review, develop and implement processes and systems using LEAN methodologies. Support administration staff to take forward new initiatives/projects within A&C working practices e.g. training programmes, task and finish groups, LEAN principles and service developments. Be able to demonstrate a high level of communication, mediation and negotiation skills to lead effective discussions where information can be conveyed which may cause potential conflict. Manage and prioritise workloads, using your own initiative and working without direct supervision although under the guidance of theDeputy Directorate Manager. Day-to-day A&C management including appraisal and objective setting, recruitment and retention. Be able to train and develop the administrative teams in terms of their knowledge and IT capability. Be able to deputise for the Deputy Directorate Manager as required. This will include dealing with queries from both clinical and admin and clerical staff, the completion of urgent tasks and where possible the resolution of urgent issues. Be an experienced natural leader who is a team player, demonstrates the ability to lead, motivate, support and develop employees to enable contribution to business goals and objectives. Excellent interpersonal, organisational skills and attention to detail are required for this position. Line management experience iscrucial for this role. For further information relating to this role, please see the job description.

Interested candidate please share your updated copy of resume at ashwani@helius-tech.com

(For fast response please drop message at whatsapp number- +65 96310776)

Job Description:

Lead the Incident Management, Problem Management and Disaster Recovery functions.

The successful candidate will be part of the Operations Response Group, leading the Incident Management, Problem Management and Disaster Recovery functions.

· Lead a team of Major Incident Managers, Problem Managers and Disaster Recovery Coordinators.

· Lead and oversee major incidents (severity 1 & 2) for all IT systems to ensure timely recovery of services.

· Ensure closure of incident & problem tickets, meeting the agreed SLAs.

· Ensure major incidents communications such as activating War Room for triage, Conference Bridge and send incident broadcast communication to all client stakeholders and provide regular updates via incident tracking dashboard until incident closure.

· Collaborate and across multiple internal teams to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution.

· Govern the process framework for standard incidents (Severity 3 & 4) and ensure SLA reporting for all severity incidents are produced on the agreed basis.

· Oversee the Problem Management process to produce reports on Root Cause Analysis, SLA measurement and/or performance of incident & problem management and present to client management when required.

· Oversee the Disaster Recovery Coordination and ensure flawless execution of the process.

· Drive IT IPC contract/service provider’s performance for IT Operations and ensure Service Level Agreements have been fulfilled and established improvement plans.

· Drive the annual IT Disaster Recovery Exercises.

· Work closely with the monitoring teams to ensure potential major incidents are arrested at an early stage prior to impact.

· Work closely with the Disaster Recovery team during yearly exercises and any real time invocation of DR services.

· Maintain processes, templates and SOP, website and support information related to Incident, Problem & Change Management and manage relevant ad-hoc duties.

Roles & Responsibilities

Requirements / Qualifications

· B.S. in Computer Science or related diploma/degree with min 10 years’ experience

· Familiarity with ITIL framework & methodologies.

· Demonstrable experience and capability to interact with senior management.

· Welcome new challenges, understand the sense of urgency and be able to manage different priorities.

· Uses best practices and knowledge of internal or external business issues to improve products or services

· Exercises judgment within defined procedures; practices and policies to obtain solution

· Experience working in an infrastructure technology environment highly desirable

************************************************************************************

Ashwani (R. No: R1114530)
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

36, Robinson Road, #13-05, City House, Singapore 068877

As a Supervisory Mission Support Specialist Assistant Field Office Director (AFOD), you will perform the following duties:

• Develop overall operational plans, objectives and strategies for key support processes;
• Monitor and evaluate the delivery of support services to key field offices and employees;
• Direct and oversee the execution of budget, logistics, procurement, and quality assurance programs
• Lead the development and implementation of effective and responsive human resources management, training, labor and employee relations, and public affairs programs

Starting at $116,393 Per Year (GS 14)

Oversee the operational management of the administration function within theWard Clerk and A&E administration services. Work as part of the Management Team to ensure sound administrative processes are in place to support the clinical teams to achieve operational objectives in an efficient and effective way. Support the manager and staff to review, develop and implement processes and systems using LEAN methodologies. Support administration staff to take forward new initiatives/projects within A&C working practices e.g. training programmes, task and finish groups, LEAN principles and service developments. Be able to demonstrate a high level of communication, mediation and negotiation skills to lead effective discussions where information can be conveyed which may cause potential conflict. Manage and prioritise workloads, using your own initiative and working without direct supervision although under the guidance of theDeputy Directorate Manager. Day-to-day A&C management including appraisal and objective setting, recruitment and retention. Be able to train and develop the administrative teams in terms of their knowledge and IT capability. Be able to deputise for the Deputy Directorate Manager as required. This will include dealing with queries from both clinical and admin and clerical staff, the completion of urgent tasks and where possible the resolution of urgent issues. Be an experienced natural leader who is a team player, demonstrates the ability to lead, motivate, support and develop employees to enable contribution to business goals and objectives. Excellent interpersonal, organisational skills and attention to detail are required for this position. Line management experience iscrucial for this role. For further information relating to this role, please see the job description.

• Help co-lead the development and implementation of the Mendenhall Glacier Recreation Area (MGRA) interpretation and conservation education plans; working with team members from a variety of offices.
• Oversee the interpretive program to ensure the highest quality digital, social, and multi-media products inform and educate a diverse public about area natural phenomena and Forest Service programs.
• Participates in the recreation fee program at Mendenhall Glacier Visitor Center (MGVC); working closely with special use administrators, and bookstore management to ensure collections meet agency protocols.
• Manage the natural and cultural resources in the area, including salmon and bears, for interpretive as well as conservation benefits.
• Provide for safety of visitors and employees. Coordinate and manage facilities so they are ready for public use and enjoyment.
• Build and maintain relationships with co-workers, contractors, cooperators, permittees, government agencies (federal, state, local) and the general public.
• Supervise a staff of approximately 10 employees and interns at grade levels up to GS-7. Supervisory duties are performed for 20% or less of the time.

Starting at $64,384 Per Year (GS 9)