The Position:

Assistant Director, Writing Center

Job Summary:

Under the direction of the Writing Program Director, the Assistant Director helps manage the Writing Center Tutoring Programs (Writing Mentors, Writing Associates, Writing Assistants, and Drop-In Writing Center Tutors), including hiring, supervising and participating in the training of approximately 55 writing tutors per semester and manages the data, budgets, evaluations, and research related to the program.

Schedule & Benefits: At Muhlenberg, we value your work/life balance and are pleased to offer this full-time opportunity that includes two months off each summer (mid-June through mid-August). This position is budgeted for 40 hours per week over ten months per year (1,733 hours). Muhlenberg offers a highly competitive benefits package, including but not limited to, generous holidays (including three days off for Thanksgiving and an extended winter break between Christmas Eve and New Year’s Day), vacation (22 days per year), sick leave, paid parental leave, Life Sports Center membership, tuition programs at the undergraduate and graduate level, medical, dental and vision coverage, flexible spending plans, College-provided short-and long-term disability, life insurance, and retirement. Waiting periods may apply. As a 501(c)(3) non-profit institution, Muhlenberg is a qualifying employer under the federal government’s Public Service Loan Forgiveness program.

The College & Surrounding Area: Founded in 1848, Muhlenberg College is a private, residential, liberal arts college offering baccalaureate and graduate programs. At Muhlenberg, we are committed to a campus community that ensures students, faculty, and staff of all backgrounds feel welcome, respected, valued and included. Muhlenberg College is dedicated to shaping creative, compassionate, collaborative leaders through rigorous academic programs in the arts, humanities, business, natural sciences and social sciences; as well as pre-professional programs in law, health and theology; and progressive workforce-focused post-baccalaureate certificates and master’s degrees. Visiting As part of eastern Pennsylvania’s scenic Lehigh Valley, Allentown is a diverse city of 125,000, located just 60 miles north of Philadelphia and 90 miles west of New York City. As the third largest city in the state, and along with neighboring Bethlehem and Easton, the region is home to a vibrant arts scene, extensive parks and recreational opportunities, and a rich blend of diverse cuisine. For more information, visit Life in the Lehigh Valley | Muhlenberg College and check out Allentown here.

Characteristic Duties and Responsibilities:

• Work with Director to solicit faculty nominations for new tutors, collect applications and coordinate interviews for all applicants

• Assist director with tutor training, including planning monthly tutor staff meetings and overseeing the practical component of English 298

• Directly supervise 50-60 writing tutors, including scheduling, staffing, general management, and completing payroll

• Train tutors to use the Writing Center programs; maintain dialogue with OIT to organize support, maintenance, and upgrades

• Conduct formative evaluations of tutors each semester

• Managing the day-to-day operations of the Writing Center, including being present during walk-in hours, problem solving in response to faculty and student concerns, creating the semester schedule, assisting tutors, and promoting the Center across campus by designing posters, hosting student-facing events, and liaising with relevant offices and departments

• Hire & supervise Lead Tutors; meet weekly with Lead Tutors to plan tutor training; help Lead Tutors develop training materials and plan 3-4 peer-led workshops each semester

• Collect, evaluate, and circulate recent scholarship in the field

• Coordinating student participation in and attendance to relevant Writing Center conferences, including supervising proposals and aiding tutors in the preparation of their presentations

• Supervise/manage records, evaluations, statistics, and budgetary requirements/developments of the program, including co-writing of the Annual Report

• Schedule all First Year Seminars (FYS)

• Handle budget requests for educational expenses (such as field trips) for current FYS

• Prepare materials for, attend and take minutes at meetings of the Writing Program Committee (WPC); contribute to WPC activities, including Fall Open Houses, judging the Espi Guinto prize, and Spring Workshop

• Supervise production of the FYS brochure

• Represent the Writing Center/Writing Program at College Open Houses, Prospective-student fairs, and Orientation Weekend

• Maintain content of the Writing Program and Writing Center websites

• Other duties as assigned

While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:

Qualifications:

• Bachelor’s Degree required

• Demonstrated computer knowledge, including Google Workspace, MS Office, and database management

• Excellent communication and interpersonal skills, conducive to effective interaction and collaboration with members of the campus community, including students, parents, faculty and staff

• Demonstrated success in working with diverse teams

• A Student-Centered philosophy, and ability to understand the challenges and goals of a diverse group of undergraduate students

• Demonstrated writing and organizational skills

• Demonstrated success working with college-age population

• Demonstrated commitment to diversity, equity, inclusion and belonging

• Experience and training as a writing center tutor required

• Muhlenberg Writing Center experience preferred

• Successful completion of satisfactory background checks required

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; 3) separate diversity statement summarizing professional experiences and capacities that prepare you to contribute to our diversity, equity, and inclusion goals; and 4) names/contact information for three professional references. Application review will continue until the position is filled. To initiate your application, use the APPLY button.

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An equal opportunity employer, Muhlenberg College is committed to recruiting and retaining outstanding faculty and staff from racial and ethnic groups that have been traditionally underrepresented in higher education. Please visit our Diversity & Inclusion page for additional information about Muhlenberg's commitment to supporting a diverse and inclusive community.

Legal Notice

Muhlenberg College Annual Crime Reporting- As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act of 1998, prospective employees of Muhlenberg College are entitled to request and receive a copy of the College Annual Security Report (ASR). The ASR can be accessed at http://www.muhlenberg.edu/annualsecurityreport . This report includes crime statistics on certain reportable crimes, as well as Muhlenberg College Safety Policies. The report also includes institutional policies concerning campus safety and police, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other matters. Anyone wishing a paper copy of the ASR may contact the Campus Safety Office at 484-664-3112.

About the Opportunity

The Admissions Communications Team is a hybrid marketing and communications team which blends traditional and digital marketing efforts with a strategic focus on communications and emphasis on operations. The team is made up of experts in skill areas such as: admissions, data and operations, marketing, communications, analytics, and strategy. We are an agile and flexible team that aims to enable better storytelling by stronger reporting and strategic analysis of our marketing and communications efforts.

Our email program is innovative, complex, and comprehensive. It is the main channel with which we communicate to our audiences and, as such, this role is crucial in both the day-to-day work, as well as planning our long-term email strategy.

Reporting into the Sr. Associate Director of Undergraduate Communications Operations, this role is tasked with:

• Supporting the email operations for the Undergraduate Admissions Communications team in Slate
• Supporting Campaign Managers on their email campaigns in Slate, including supporting new multi-channel initiatives and retiring old ones
• Managing complex email data and queries, such as building audience lists that drive automation and transform content into a personalized campaign. Audience segmentation management is critical.
• Reporting and analyzing email data
• Oversight of email template functionality in alignment with strategic and operational goals.
• Managing day-to-day responsibilities such as ensuring campaigns are prepared in advance and firing post-launch, data and processes are reviewed, and colleagues are supported in their Slate-based efforts.  
• Monitoring audience lead source volume to ensure lead sources are operating correctly, and reporting on performance and impact for tactics.
• Training the team and campus colleagues on the email system; supporting and maintaining training resources.
• Implementing and maintaining scalable naming conventions and organizational systems for high-volume work.

Working closely with the Sr. Associate Director of Undergraduate Communications Operations, this position is a tactical role, responsible for executing against the complex email operations strategy while developing and maintaining operational components for campaign managers. The Sr. Assistant Director of Communications Operations will own pieces of the email operations process and will contribute to evolving the strategy. 

This role is also responsible for documentation, template support, data checks and management, as well as maintenance of email systems in the division, collaborating closely with colleagues across Enrollment Management.

QUALIFICATIONS

Provide the minimum education, experience, and skills required to perform the job successfully. 

The ideal candidate has technical experience in enrollment marketing, specifically working with email operations.

We are open to candidates who come from a strong higher education background in enrollment marketing or admissions positions, ideally with experience working within Slate and/or for email communications operations. In this case, we would prefer candidates to have 4 to 6 years of experience for those looking to switch to this technical email marketing role.

We are also open to candidates from outside of higher education with strong email marketing operations experience. 

For those candidates, we are looking for them to have a bachelor’s degree in a technical, interpersonal, or analytical field along with exposure to email marketing and communications strategies. For those with a non-higher education background, 3 to 5 years ofexperience—particularly in email marketing or marketing technology—is required. 

All candidates must possess strong analytical skills and technical aptitude which is provable via references or portfolios. Candidates must have strong organizational and time management skills. Team members must be self-starters with a demonstrated ability tohandle projects from start to finish and be committed to developing leadership skills to support the unit’s interests and goals asassigned. The ability to manage stakeholder expectations is critical. Attention to detail is a must. Candidate should be comfortable working in a fast-paced environment.

Technical experience working within marketing and communications technology, such as a marketing automation tool (MAP) or Email Service Provider (ESP) and customer relationship management system (CRM), is strongly preferred. Experience with certain QC email tools such as Litmus or EoA is preferred. Experience working directly with Slate is ideal.

Position Type

Marketing and Communications

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

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