Total 119 Technical Support Engineer job vacancies in Others category in The United States of America

Functions or Scope of Assigned Duties:
-The Lead MSA monitors and makes work assignments
-Incumbent will assist in making daily assignments for the out patient clinic areas to ensure each area is adequately covered.
-Provides input on performance
Incumbent will provide information to the supervisor regarding subordinates' performance
-Resolves daily workplace issues and maintains efficient workflow
-Resolves issues independently, involving supervisor only when necessary

Assignments at this level include, but are not limited to:
-Assuring coverage of all areas of responsibility
-Conducting ongoing reviews to ensure quality of work
-Monitors Clinic Cancellation for approved Provider leave requests
-Monitors Scheduling for accuracy
-Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules
-Ensures all subordinate assignments are fair and equal
-Assists in providing outpatient clinic coverage when necessary-Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met
-Provides initial one -on- one training
-Organizes and plans cross-training for new employees in out patient clinics
-Monitors new employee progress and reports to supervisor any areas of concern
-Organizing the work structure of his/her assigned areas; and acting as liaison between MSA's and other hospital staff in order to resolve day to day conflicts
-Resolves day to day conflicts independently, involving supervisor when necessary
-Running reports for RTC orders, Consult Tracking Management, Pending appointments over 28 days, Open Encounters and Find Next 3 appointments, analyzing data and distributing work as necessary and adjusting clinic slots to accommodate patient needs.

Employee plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, nurses, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.

Work Schedule: 7 a.m. to 3:30 p.m. Monday-Friday
Telework: ADHOC at Supervisory Discretion
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,696 Per Year (GS 7)

The Supervisory Medical Support Assistant (MSA) is responsible for coordinating, directing and assuring quality management of the administrative activities related to inpatient care in acute medical/surgical, psychiatry, intensive care, intermediate and extended care settings and outpatient care in observation and emergency department. Incumbent will have technical knowledge to determine flow and process. Responsible for the oversight of the day-to-day activities of all administrative programs and direct supervision of Outpatient Clinics to assure compliance with all requirements, quality control program management reporting and special projects.

Administrative and management responsibilities are to include but are not limited to:

• Responsible for the management of the scheduling functions completed by Out Patient Clinics MSAs.
• Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required.
• Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required.
• Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Medical Administration Service.
• Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Assistant Chief, Ambulatory Care and Chief, Ambulatory Care.
• Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available.
• Responsible for the day-to-day oversight and supervision of Out Patient Clinics.
• Maintains inventory of all supplies utilized by Out Patient Clinic Section employees.
• Orients new employees to the operation of the section, develops training plans, and oversees training in established Out Patient Clinics administration policies, procedures and duties.
• Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act.
• Day to Day work will require high degree of knowledge in CPRS, VISTA and Bed Management Systems.

Supervisor makes assignments by defining the overall objectives, priorities, and deadlines and assist with unusual situations that do not have clear precedents. Independently plans the work; resolves problems for the unit and of the employees assigned to the team, carries out successive steps of assignments; and makes adjustments using accepted standard operating procedures or practices. Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines, directives, instructions, and accepted practices in the occupation and refers new or controversial issues to the supervisor for direction and/or assistance. The Supervisor maintains confidentiality, and ensures an employee right to privacy is not compromised. The Supervisor reviews work for results achieved, technical soundness, and conformance with applicable regulations, policies and requirements.

Work Schedule: Monday-Friday, 08am-04:30pm
Virtual: This is not a virtual position.
Functional Statement # 546-30263F
Financial Disclosure Report: Not required

Starting at $59,881 Per Year (GS 8)

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major Duties:
The Firefighter receives immediate supervision from the Lead Firefighter. Completes all assigned duties, whether under normal or emergency conditions. This includes the duties of Driver/Operators who also function as Hazardous Materials Operations and EMTs.

As a crew member, he/she is assigned to various positions on either the pumper or rescue/hazmat truck. As assigned, the incumbent shall complete the daily vehicle and equipment check of all VA fire service emergency response vehicles. The Firefighter attends and conducts training for personnel as directed by the Fire Chief in all phases of firefighting and protection within the structural series. Takes charge of all firefighting activities at the scene of a fire in the absence of the senior fire officer. During emergency situations, must be able to execute all firefighting and/or rescue operations without hesitation.

The Firefighter responds to all Medical Center emergencies, performs such firefighting duties as determining the nature and extent of the fire, the appropriate action required, laying, and disconnecting hoses, directing fire streams, operating firefighting equipment, ventilation of burning buildings, performing evacuations and rescues, administering appropriate emergency treatments, etc. Incumbent performs noninvasive medical procedures. In performing these Basic Life Support (BLS) procedures, the incumbent will:
1. Perform initial and on-going focused patient assessment and physical examination.
2. Determine priority of patient care based on assessment findings.
3. Take, record, and monitor patient's baseline vital signs, including temperature, blood pressure, and pulse.
4. Manage respiratory and cardiac emergencies, to include performing cardiopulmonary resuscitation (CPR), bag-valve-mask resuscitation, and automatic external defibrillation (AED).
5. Control external bleeding with direct pressure and treat shock with pneumatic anti-shock garments.
6. Splint and immobilize fractures and dislocations for transport.
7. Attempt to ascertain whether the patient has preexisting medical problems and obtain a comprehensive drug history from the patient that includes the names, strength, and dosage of drugs taken by the patient.
8. Assist patients in taking emergency medications for certain complaints, e.g., Nitroglycerin tablets for chest pain, Epinephrine auto-injections for allergic reactions, or Albuterol inhalers for asthma patients, under the direction of standing orders or of a physician.
9. Establish communication with the receiving facility and provide all patient information, including estimated time of arrival.
10. Employ a variety of established emergency medical techniques, methods, and equipment to stabilize the patient for transport, as soon as possible, to the receiving facility.
Performs all duties as assigned.

Work Schedule: Rotating Shift Work: 72 Hours per week.
NOTE: Salary provided is for a 40 hour work week. Applicants need to be aware that these positions are 72 hour work week and the salary will be adjusted accordingly. Fire Department operates 24 hours per day, 7 days per week in which employees are assigned to alternating shifts of 24 hours.
Recruitment & Relocation Incentives: Not authorized

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Financial Disclosure Report: Not Required

Starting at $46,696 Per Year (GS 7)

Major duties and responsibilities include, but are not limited to:

• Maintaining a strong knowledge of RMS, scheduling, and CTM
• Assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Return to Clinic Orders and Recalls;
• Reviewing data and reports to ensure efficiency, quality, and completion of work;
• Providing guidance to staff members, to include changes in policies and procedures;
• Distributing and balancing workloads;
• Recording and monitoring of leave calendar an timekeeping duties;
• Orienting and providing on-the-job training for new and current employees;
• Acting as a liaison between other MSA's and staff in order to resolve day-to-day conflicts.
• Working collaboratively with other services.
• Developing and maintaining effective and efficient communication with the patient, with the interdisciplinary team, their supervisor, and other specialty services within the healthcare system.
• Participating in team huddles and team meetings;
• Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs;
• Entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to ensure readiness for patients' visits and procedures (such as X-rays, lab work, etc.);
• Managing clinic reports;
• Providing input during team meetings to assist in resolving problems having to do with operational issues or procedures;
• Performing administrative follow-up actions.
• Supporting all applicable services.

Work Schedule: Monday through Friday various tours available will discuss during interview process
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:LEAD MEDICAL SUPPORT ASSISTANT/PD912290
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $47,124 Per Year (GS 7)

Major duties and responsibilities include, but are not limited to:

• Maintaining a strong knowledge of RMS, scheduling, and CTM
• Assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Return to Clinic Orders and Recalls;
• Reviewing data and reports to ensure efficiency, quality, and completion of work;
• Providing guidance to staff members, to include changes in policies and procedures;
• Distributing and balancing workloads;
• Recording and monitoring of leave calendar an timekeeping duties;
• Orienting and providing on-the-job training for new and current employees;
• Acting as a liaison between other MSA's and staff in order to resolve day-to-day conflicts.
• Working collaboratively with other services.
• Developing and maintaining effective and efficient communication with the patient, with the interdisciplinary team, their supervisor, and other specialty services within the healthcare system.
• Participating in team huddles and team meetings;
• Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs;
• Entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to ensure readiness for patients' visits and procedures (such as X-rays, lab work, etc.);
• Managing clinic reports;
• Providing input during team meetings to assist in resolving problems having to do with operational issues or procedures;
• Performing administrative follow-up actions.
• Supporting all applicable services.

Work Schedule: Monday through Friday various tours available will discuss during interview
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:LEAD MEDICAL SUPPORT ASSISTANT/PD912290
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $47,124 Per Year (GS 7)

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-7. At the lower grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-7. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.

Duties include, but may not be limited to the following:

• Participate in all aspects of structural and wild land firefighting operations and rescue.
• Participate in vehicle extraction, elevator and confined space rescues.
• Serve as a hazardous materials first responder.
• Serve as a driver of a wild land unit and structural driver operator.
• Perform first inspections and fire alarm maintenance.
• Perform patient triage, conduct patient assessments, assess severity of illness/injury, and identify life-threatening problems.
• Drive and operate firefighting apparatus of significant complexity (i.e., pumpers, aerial ladder trucks and wild land firefighting truck).
• Perform other related duties as assigned

Work Schedule: Firefighters works a Rotating shift work; seventy-two (72) hours per week. Fire Department operates twenty-four (24) hours per day, seven (7) days per week in which employees are assigned to alternating shifts of twenty-four (24) hours.

Recruitment Incentives Additional Weekend Premium Pay: Weekend premium (25% of hourly rate) paid for service performed on an established tour of duty, any part of which is between Midnight Friday and Midnight Sunday.

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Financial Disclosure Report: Not Required

Starting at $67,770 Per Year (GS 5-7)

1. Supervision. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines. Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations. Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner. Follows up on pending issues while demonstrating an understanding of the impact of work not completed. Provides briefings, orientations, staff development, and training.
2. Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
3. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
4. Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution. Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
5. Advanced Clinical Support. Demonstrates advanced knowledge of managing a clinic and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
6. Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, authorization systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
7. Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
8. Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
9. Other assignments. Include, but are not limited to: participating and providing input in problem solving on operational issues or procedures in team meetings; performing administrative follow-up actions; participating in and independently following up on team huddles by sharing information and collaborating with PMRS clinical staff to assure continuity of care; monitoring encounter activity to ensure timeliness standards are met for billing and workload capture.

Work Schedule: Monday thru Friday, 7:30am - 4:00pm
Financial Disclosure Report: Not required

Starting at $52,188 Per Year (GS 8)

1. Supervision. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines. Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations. Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner. Follows up on pending issues while demonstrating an understanding of the impact of work not completed. Provides briefings, orientations, staff development, and training.
2. Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
3. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
4. Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution. Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
5. Advanced Clinical Support. Demonstrates advanced knowledge of managing a clinic and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
6. Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, authorization systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
7. Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
8. Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
9. Other assignments. Include, but are not limited to: participating and providing input in problem solving on operational issues or procedures in team meetings; performing administrative follow-up actions; participating in and independently following up on team huddles by sharing information and collaborating with PMRS clinical staff to assure continuity of care; monitoring encounter activity to ensure timeliness standards are met for billing and workload capture.

Work Schedule: Monday thru Friday, 7:30am - 4:00pm
Financial Disclosure Report: Not required

Starting at $52,188 Per Year (GS 8)

The Supervisory Medical Support Assistant (MSA) plans and directs programs at the medical center and has full supervisory responsibilities for MSAs and at least one MSA team leader or Supervisor. Duties include:

• Assigns and evaluates the work of subordinate staff.
• Resolves complex problems to ensure patient services are met.
• Evaluates new products, equipment, and systems in order to make recommendations for improved operations.
• Identifies educational or training needs of staff.
• Makes final decision on selections for vacant positions.
• Evaluates performance and takes disciplinary action when necessary.
• Responsible for planning and directing the activities of the MSA's.
• Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
• Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments.
• Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Communicates with physicians, case managers, and other allied health professional staff.
• Works independently making decisions based on guidelines, precedents and regulations.
• Other related duties as assigned.

Work Schedule: Monday-Friday; 8am-4:30pm
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Financial Disclosure Report: Not required

Starting at $51,713 Per Year (GS 8)

Duties for this position include but are not limited to:

This position falls under Health Administration Service and is the Supervisory Medical Support Assistant over Inpatient Operations.

The Supervisory MSA plans and directs programs within the services consult team and has full supervisory responsibility. Assigns and evaluates work of subordinate staff, resolves complex problems, evaluates new products, equipment and systems, identifies educational needs, makes recommendations for hiring selections, evaluates performance, takes disciplinary action as necessary.

Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties. Supervises customer service and other MSA duties assigned for proper and timely treatment of patients, time and accurate completion of reports and tasks, assures appointment schedules are maintained by MSA staff, assist with clinic access contingency plans.

Supports patient safety standards using the correct Veterans Affairs Identification of all patients through the use of the two forms of identification, name and full social security number. Assures MSA explains the VAs mandate to collect insurance information to veterans, their families, and other eligible patients. Assures positive front line contact with patients and staff by setting the tone for perception concerning quality of healthcare at the VA.

When records are received will ensure that all necessary health/administrative information are integrated into computerized patient record system (CPRS). Screen/receives phone calls in a courteous and timely manner. Train staff on requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: a) schedule appointments and utilize the electronic wait list accurately in a timely manner b) notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated time frames, c) daily review of active/pending consults. d) Provides over-site on the management of the patient bed assignments and movements. and patient registrations. e). Assist with the management of decedent affairs and patient funds.

Ensures efficient operation of patient admissions, check in and discharge processes. Troubleshoots and resolves operational issues, escalates to supervisor and/or Facility IT Services when needed. Provides patient identification services through Veteran ID Card (VIC) machine operation and reports. Ensures the cards are processed, received, and delivered timely to all eligible veterans. Develops, reviews, and submits reports for monitoring of VIC services. Recommends and takes corrective actions to resolve deficiencies. Provides coordination and technical assistance on all local administrative training matters.

Participate in daily team huddles and weekly team meetings. Independently manage position responsibilities with little supervision as well as set priorities and deadlines. May also assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic.

Work Schedule: Monday - Friday 8am - 4:30pm or 7:30am - 4:00pm, occasional evenings or weekends
Compressed/Flexible:Not available
Telework: Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
PCS Appraised Value Offer (AVO): Not authorized
Financial Disclosure Report: Not required

Starting at $56,747 Per Year (GS 8)

• Responsible for planning, organizing, and directing the work of lower medical support assistants.
• Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required.
• Works closely with their Supervisor to identify and develop training which meets the needs of the MSA and administrative/clinical data capture requirements.
• Conducts regular meetings with the medical support assistants to update them on policy changes and new procedures.
• Point of contact for resolving patient issues especially regarding appointment and scheduling concerns.
• Maintains clerical guidelines and manuals as well as preparation of material to be used in training new employees.
• Responsible for training auxiliary personnel such as temporary, work study, and volunteers used for intermittent heavy workload areas.
• Acts as liaison with the Medical Support Assistants, Medical staff, Nursing staff and other services.
• Performs work involving collection, compilation, and/or tracking of data and statistical information in support of several VA, VISN, and local programs (i.e. Clinic Access Procedures, Electronic Waiting List, KIOSKs, Missed Opportunities, Consultation Management, Encounter Actions, Clinic Profile management and Patient Reminder Phone calls, VetLink and VetText.
• Assists in the planning, review, and reporting data.
• Establishes protocols and coordinates incoming data from a variety of sources.
• Performs a basic analysis of the data and generates a variety or reports.
• Ensures subordinates serve as the initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
• other duties as assigned.

Work Schedule: Monday - Friday 8:00a.m. to 4:30 p.m.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required

Starting at $60,440 Per Year (GS 8)

The Lead Medical Support Assistant is responsible for initiating and carrying out a variety of administrative and technical duties in support of community care coordination and consult/referral management. This person provides administrative coordination of patient care, appointments, and logistical factors associated with patient care, inpatient and outpatient, related to the coordination of care between the VA Medical Center and outside facilities, both VA and non-VA. Incumbent uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services. The complexity of duties may encompass numerous clerical responsibilities, including but not limited to typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to the Medical Center and other facilities, ordering office supplies and necessary forms, scheduling patients' appointments and/or consults, tracking patients' appointment status in the community, data tracking, making regular follow-up calls, completing electronic forms; researching and maintaining an updated database of community health care services to assist Veterans with locating care in the community; assisting with processing emergent and non- emergent consults for health care and services in the community.

Work Schedule: Monday - Friday. 8:00AM-4:30PM.
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $55,073 Per Year (GS 7)

The Caregiver Support Program (CSP) Senior Social Worker Caregiver Support is assigned to the CSP with responsibility to act as a subject matter expert (SME) within the CSP team. The incumbent has primary responsibilities to provide clinical evidence-based services and interventions; program development; caregiver, Veteran and staff education on caregiver issues; community outreach; resource development; continuous quality improvement activities; and evaluation/consultation. In addition, the incumbent must be a skilled communicator capable of developing effective partnerships with local, state and federal agencies as well as non-governmental organizations.

The incumbent is responsible for clinical programming and daily operations of the program in conjunction with the program coordinator and manager. Prepares reports and statistics for facility, VISN, and national use.

The incumbent demonstrates skill in communication and can develop positive, effective relationships with all CSP stakeholders including Veterans, caregivers, local, state, and federal agencies, as well as non-governmental organizations. They provide referrals to VA medical and mental health treatment and to other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs. If appropriate, they provide referrals or consults, and in some cases facilitate direct admission of a Veteran to other VA programs including but not limited to the Community Residential Care Program, Respite Program, Community Health Care Coordination Program, Hospice, Home Based Primary Care, Telehealth, and the Community Nursing Home Program. They are responsible for serving as a consultant for navigating the complex processes caregivers, Veterans, and their families encounter when interacting with government and community agencies. The incumbent stays informed regarding current federal and state legislation directed at assisting caregivers to continue to provide caregiving in an environment that is safe for both themselves and the Veteran. They serve as a liaison between the VA and community agencies. They participate in caregiver support activities in the local community and state to promote and recognize the role of the caregiver and participates on state and local caregiver support committees.

Work Schedule: Monday - Friday 0730a.m. to 4:00p.m.
Telework: Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Senior Social Worker (Caregiver Support)
PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $106,649 Per Year (GS 12)

The duties and responsibilities of the Lead Medical Support Assistant include, but are not limited to:
The Lead MSA is responsible for the coordination of MSA assignments and workflow, especially in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, inpatient/outpatient, specialties, and/or community resources.

The duties of this position include the following:

• Advises clinical staff on current administrative processes.
• Uses Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Enters/updates or verify insurance information per VHA policies and directives.
• Assist and train other Medical Support Assistants as needed.
• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored o effectively support the needs of the clinics
• Communicates with other agencies, departments, and non-VA medical facilities; prepare correspondence, manage follow-up care such as consults, tests, etc.
• Processes incoming secure messaging, coordinate with care team, participate in team huddles and team meetings
• Sets priorities and deadlines, identify incomplete encounters and communicate findings, reinforce the plan of care, enter appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements, verifies and validates accuracy in patient systems
• Provides guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules
• Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts.

Starting at $52,780 Per Year (GS 6)

1. Supervision. Carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines. Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations. Manages staffing requirements, manages priorities, and coordinates work in order to complete duties in an accurate and timely manner. Follows up on pending issues while demonstrating an understanding of the impact of work not completed. Provides briefings, orientations, staff development, and training.
2. Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
3. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
4. Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Facilitates any necessary follow-up so as to ensure satisfactory resolution. Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
5. Advanced Clinical Support. Demonstrates advanced knowledge of managing a clinic and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.
6. Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, authorization systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
7. Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
8. Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
9. Other assignments. Include, but are not limited to: participating and providing input in problem solving on operational issues or procedures in team meetings; performing administrative follow-up actions; participating in and independently following up on team huddles by sharing information and collaborating with PMRS clinical staff to assure continuity of care; monitoring encounter activity to ensure timeliness standards are met for billing and workload capture.

Work Schedule: Monday thru Friday, 7:00am - 3:30pm
Financial Disclosure Report: Not required

Starting at $52,188 Per Year (GS 8)