Total 1 Research job vacancies in Customer Service category in The United States of America

Customer Insights and Behavioral Science Research Associate (On-Call)

Location: (Remote – Home Office with no Local Travel) 

 
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Are you interested in an opportunity to help utilities better understand their customers?  Does creating solutions through research spark your interest? Do you want to apply your education and professional experience to make an impact in the areas of energy use, customer behaviors, and climate change?  Our Customer Insights and Behavioral Science team is seeking a research expert to join them on a part time, on-call basis. 

About On-Call Employment with ICF:
Given the project-specific nature of our client work, ICF often hires research professionals as “On-Call” employees. On-Call employees are scheduled for work hours as they become available (we usually schedule work hours a few weeks ahead of time), and each on-call employee is free to accept or refuse the hours assigned to them in a given week. On-Call employees may work concurrent projects outside of their ICF assignment (as long as their outside work does not create a conflict of interest with the work they do for ICF).
 
What you will be doing: 
You will be working with ICF’s Customer Insights and Behavioral Science Team conducting qualitative and/or quantitative customer research for our utility clients. In this role, you will design, implement, analyze, and report on a broad range of customer research topics using best-in-class research practices. In this position, you will be responsible for developing new insights about utility customers by exploring their perceptions, attitudes, knowledge and behaviors through the application of a range of social science and customer research methods, including (but not limited to) online surveys, focus groups, in depth interviews, triads, customer journey mapping, A/B and usability testing, user testing, market research, literature reviews, and workshops.
 
ICF is looking for a Research Associate to play a critical role in supporting our Customer Insights and Behavioral Science research efforts.  

• Qualitative Research: Conduct qualitative customer research including online and in-person focus groups, in-depth interviews, triad, customer journey mapping, A/B testing, usability testing, and user testing involving the development of research plans, moderator/ interview guides, sample designs, and analysis plans
• Quantitative Research: Develop online surveys and provide methodological guidance in support of quantitative research activities including sample design, survey instrument development, and survey programming (Qualtrics or QuestionPro)
• Data Visualization: Use advanced data visualization skills and experience in creating infographics, customer journey maps, and other creative materials and power point presentations
• Project Management: Work closely with the Director of Customer Insights and other ICF staff to ensure customer research is achieving goals on schedule and within budget and that work products are of the highest quality
• Behavioral Science Research: Apply relevant psychological theory and principles of behavioral economics to construct frameworks for customer research, interpret research results, and develop program designs. Conduct user testing on elements of programs designed to instigate behavior change.

 
What we need you to have ( minimum qualifications):

• Bachelor’s in (social science or related field) and
• 2+ years of experience developing, designing, and/or conducting successful qualitative or quantitative research projects pertaining to Evaluation, Measurement, and Verification (EM&V) or similar applicable experience
• 1+ years of experience in focus group research platforms, survey research software (Qualtrics, QuestionPro, etc.), and data analysis software (SPSS, R, etc.)

     
What we would like you to have:

• Advanced skills in the following areas: organization, creative problem solving, financial and time management, data analysis, stakeholder collaboration, written and verbal communications
• Ability to work in a fast-paced environment  
• Proficient in Windows PC environment, including Microsoft Office applications ​
• Communicates clearly and concisely and works well with all types of personalities 
• Strong organizational and time management skills and extreme attention to detail 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$63,511.00 - $107,968.00

Nationwide Remote Office (US99)