Total 874 Senior Executive Quality Assurance Manager job vacancies in The United States of America

Responsibilities

• Achieve monthly set sales targets in E-Commerce Channel
• Manage day-to-day operational and tactical aspects of e-commerce which includes end-to-end testing and ensuring optimal user experience
• Responsible for developing a website that drives conversion and click rate
• Develop a deep understanding on customer journey to convert and retain customers
• Plan, execute and evaluate projects and launches
• Evaluate processes for efficiency opportunities and produce new initiatives for business needs
• Identify issues and recommend solutions for assigned programs/projects and policies and procedures
• Analyse online sales and site data to determine and understand customer engagement
• Monitors e-market place products, service offerings and pricing
• Provide weekly reports to management on business turnover
• Ensure compliance with all regulatory requirements relating to the Company, Website Laws, Commercial laws and other relevant laws in conjunction with the Company
• Work closely with Trade Marketing, Marketing and Sales Operations team to ensure sales and distribution are maximized to achieve
• Manage relationship with 3rd party agencies

Requirements:

• Degree in Business/ Marketing or equivalent
• Minimum 3 Year(s) of working experience in E-Commerce preferably in FMCG or colour cosmetics industry
• Experience managing e-commerce website or e-commerce launch
• Knowledge of e-commerce business models & how e-commerce, web, mobile, social, search and channels work together
• Possess knowledge in handling marketplace
• Possess excellent communication and interpersonal skills
• Possess strong data analysis skills, demonstrate analytical and multi-tasking capabilities
• Proven track record in digital project implementation

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Responsibilities

• Responsible for ensuring the software products developed meet the highest quality standards and to lead a team of testers and work closely with Product Specialist, Business Analyst, Developers, and other stakeholders to coordinate testing activities, develop and implement test plans, execute tests, identify, and document defects, and manage the testing team.
• Develop and implement comprehensive test plans and test cases that meet project requirements and business needs.
• Collaborate with project managers, developers, and other stakeholders to understand project objectives, timelines, and requirements.
• Provide 1:1 coaching to team members if necessary.
• To assist the Heads of Departments in overseeing team members, ensuring departmental alignment with the organization's strategic goals, and prepare comprehensive reports when necessary.
• Adherence to all relevant laws, regulations, and compliance requirements, as well as managing the implementation of and adherence to the organization's/department information security policy and management system in all aspects of operations
• To assist in managing and preparing the department's intellectual property and assets, which encompass methodologies, best practices, technical know-how, knowledge base, processes, and procedural frameworks, and to perform any other tasks as assigned by the middle management.
• Prepare and maintain Test Traceability Matrix that can be used by stakeholders to identify relationships between requirements, test cases and test results as a reference point to track testing activities and ensure comprehensive coverage.
• Stay abreast of latest test automation, automation tools and frameworks also with new trends, open source, continuous integration, and continuous development.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Establish and maintain test schedules, including planning, execution, and reporting.
• Monitor and track defects and ensure that they are resolved in a timely and efficient manner.
• Communicate testing progress and issues to project managers and other stakeholders, including identifying and reporting risks and providing recommendations for mitigation.
• Participate in project planning and status meetings, providing testing expertise and insights as needed.
• Utilize testing tools and technologies to streamline testing processes and improve test coverage, including test automation, performance testing, and security testing.
• Continuously evaluate and improve the testing process, including implementing best practices and identifying opportunities for process optimization and efficiency.

Requirements & Qualification

• Bachelor’s degree in computer science or any related field.
• Minimum 8 years work experience in a similar role is required for this position:
• Have IT knowledge of QA strategy, process, tools and be able to drive and execute software QA projects.
• High attention to detail and solid analytical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Strong knowledge of testing methodologies, test case design, and execution.
• Well-organized, independent, detailed, and able to meet committed deadlines.
• Experience in writing automation test scripts and test execution.
• Working knowledge of test automation software (e.g., Selenium, qTest, Katalon, Appium)
• Experience in JMeter is an added advantage.
• ISTQB certification is an added advantage.

• Nearby public transport
• Casual dress code
• Free-flow pantry
• Regular sports & team activities
• Medical insurance
• Career development opportunities
• Flexi benefit for work-life balance

Key Responsibilities:

1. Finance Operations: Supervise day-to-day financial operations, including accounts payable, accounts receivable, general ledger and month-end closing activities. 

Implement and maintain financial controls to ensure accuracy, completeness, and compliance with internal policies and external regulations.

2. Process Improvement: Identify opportunities for process optimization and lead initiatives to enhance efficiency within the finance operations function.

3. Financial Reporting: Prepare and analyse financial statements, ensuring accuracy and compliance with accounting standards. Provide insightful financial analysis to support management in decision making processes.

4. Budgeting and Forecasting: Collaborate with department heads to develop and manage annual budgets. Conduct variance analysis and provide recommendations for budget optimisation.

5. Cash Flow Management: Monitor and manage cash flow to ensure operational needs are met. Implement strategies to optimize working capital and liquidity. 

6. Audit: Audit financial documents and processes to ensure compliance with regulations and internal policies.

7. Problem-Solve: Problem-solve financial discrepancies and issues with a critical and analytical mindset.

8. Attention to Detail: Pay meticulous attention to detail when working with financial data to prevent errors.

Job Requirements:

Understanding of finance, accounting, and bookkeeping principles.
Strong time management and attention to detail.
Ability to work independently and prioritize tasks to complete assigned duties.
Bachelor degree in Accounting and Finance or equivalents, CIMA / ACCA / CPA preferred. 
Preferred experienced in Xero / ERP systems
Preferred experienced in supervisory role

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Responsibilities:

• Determine quality improvement parameters.
• Identify statistical methods relevant to manufacturing processes.
• Identify sample size and acceptable error.
• Establish statistical reliability and perform reliability demonstration tests.
• Analyze data by completing hypothesis, normal distribution, and process capability analysis tests.
• Prepare reports by collecting, analyzing, and make recommendations.

Requirements:

• Excellent numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• Exceptional communication skills.
• Good attention to detail and a results driven approach.
• Reliable and Trustworthy.
• Possess at least a Bachelor's Degree in Business Administration or relevant field.
• Certification of quality control is a strong advantage (ISO 9000 etc.).

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Work visa sponsorship
• Personal development opportunities
• Annual Leave up to 21 day per year

主要責任：

1. 財務運營：監督日常財務運營，包括應付帳款、應收帳款、總帳和月末結帳活動。

實施和維護財務控制，以確保準確性、完整性並遵守內部政策和外部法規。

2. 流程改善：確定流程優化的機會並領導提高財務營運職能效率的措施。

3. 財務報告：準備和分析財務報表，確保準確性並符合會計準則。提供富有洞察力的財務分析，以支持管理階層的決策過程。

4. 預算與預測：與部門主管合作制定和管理年度預算。進行差異分析並提供預算優化建議。

5. 現金流量管理：監控和管理現金流確保滿足營運需求。實施優化營運資金和流動性的策略。

6. 審計：審計財務文件和流程，以確保遵守法規和內部政策。

7. 解決問題：以批判性和分析性的心態解決財務差異和問題。

8. 注重細節：處理財務資料時要仔細注意細節，以防止錯誤。

工作要求：

了解財務、會計和簿記原則。
強大的時間管理和對細節的關注。
能夠獨立工作並優先考慮任務以完成分配的職責。
會計和金融學士學位或同等學歷，CIMA / ACCA / CPA 優先。
有Xero / ERP系統經驗者優先
有監管經驗者優先

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

職責

• 完成電商通路每月設定的銷售目標
• 管理電子商務的日常營運和戰術方面，包括端到端測試並確保最佳的用戶體驗
• 負責開發一個可提高轉換率和點擊率的網站
• 深入了解客戶轉換和留住客戶的旅程
• 規劃、執行和評估專案和啟動
• 評估流程的效率機會並制定滿足業務需求的新舉措
• 識別問題並為指定的計劃/項目以及政策和程序推薦解決方案
• 分析線上銷售和網站數據以確定和了解客戶參與度
• 監控電子市場產品、服務和定價
• 每周向管理層提供營業額報告
• 確保遵守與公司相關的所有監管要求、網站法、商業法以及與公司相關的其他相關法律
• 與貿易行銷、行銷和銷售營運團隊密切合作，確保銷售和分銷最大化，以實現
• 管理與第三方機構的關係

要求：

• 商業/行銷學位或同等學歷
• 至少 3 年電子商務工作經驗，最好是快速消費品或彩妝產業
• 有管理電子商務網站或電子商務啟動的經驗
• 了解電子商務商業模式以及電子商務、網路、行動、社交、搜尋和管道如何協同工作
• 擁有處理市場的知識
• 擁有優秀的溝通與人際溝通能力
• 擁有強大的數據分析能力，展現分析與多工處理能力
• 數位化專案實施方面的良好記錄

• 員工股權
• 佣金和獎金
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

Jobs Description:

• Direct and oversee Accounts Payable team
• Responsible for all activities in the accounts payable function across invoices, petty cash reimbursement, payment
• Review vendor reconciliation and act on overdue items
• Liaise and follow up with internal and external auditors, tax agents and bank officer
• Collaborate with other departments to ensure timely and accurate processing of invoices, including procurement and finance teams
• Liaise with vendors and suppliers to resolve any issues related to payments or invoices

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management,Finance / Accountancy / Banking
• Preferably at least 4 years of related working experience.
• Preferably Director specializing in Accounting / Auditing or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available

Responsibilities:

• Plan procedures to inspect and report quality issues.
• Oversee all operations that affect quality.
• Monitor and guide inspectors, technicians and other staff.
• Reaffirm the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Document records of quality reports, statistical reviews and relevant documentation.
• Ensure all legal standards are met.
• Interact with external quality assurance officers during on-site inspections.

Requirements:

• Proven experience as a quality assurance manager or relevant role.
• Exceptional knowledge of methodologies of quality assurance and standards.
• Outstanding numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• Excellent communication skills.
• Good attention to detail and a results driven approach.
• Exemplary organizational and leadership abilities.
• Reliable and Trustworthy.
• Possess at least Bachelor's Degree in Business Administration or relevant field.
• Certification of quality control is a strong advantage (ISO 9000 etc.).

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

職責：

• 規劃檢查和報告品質問題的程序。
• 監督所有影響品質的操作。
• 監督和指導檢查員、技術人員和其他工作人員。
• 透過檢查流程和最終輸出來重申生產的可靠性和一致性。
• 評估客戶的要求並確保他們滿意。
• 向生產主管報告所有故障，以確保立即採取行動。
• 透過收集和分析品質數據來促進主動解決方案。
• 審查現行標準和政策。
• 品質報告、統計審查和相關文件的記錄記錄。
• 確保符合所有法律標準。
• 在現場檢查期間與外部品質保證官員互動。

要求：

• 具備擔任品質保證經理或相關角色的豐富經驗。
• 對品質保證和標準的方法有豐富的了解。
• 出色的數字技能和對數據分析/統計方法的理解。
• 熟悉 MS Office 和資料庫。
• 高超的溝通技巧。
• 注重細節和以結果為導向的方法。
• 模範的組織和領導能力。
• 可靠且值得信賴。
• 至少擁有工商管理或相關領域的學士學位。
• 品質控制認證是一個強大的優勢（ISO 9000 等）。

津貼和福利

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假

PHB’S SUBSIDIARIES

• Monitor and manage the needs of clients regulated by PHB, provide services, office equipment and goods facilities as stipulated in the contract that has been signed and ensure that the client is satisfied with the service provided by PHB.

OFFICE MANAGEMENT

• To ensure a conducive and safe working environment.
• To assist in maintenance & service/renovation activities to ensure that works undertake by contractor.
• In-depth understanding of project management i.e. small renovation projects (RM5-10mil)
• To monitor office facilities such as meeting and archive room are properly managed.
• To assist in the HSE compliance and maintenance of fire safety equipment to keep office premises safe from fire or other hazards.
• To maintain and monitor company decorations (plant/painting/cleanliness etc.).
• To assist in monitoring any of Pest Control activities.
• Working knowledge of office equipment’s i.e. photocopy machine and facsimile machines.
• To ensure that office utilities are manage properly.
• Full knowledge of office management systems and procedures

FIXED AND COMPANY’S ASSETS

• To assist in disposing of company’s Assets activities.
• To ensure that Fixed Asset Management activities are comply with Standard Operating Procedure.

OFFICE SUPPLIES AND STATIONERY

• To ensure that inventory of office supplies and stationery is properly maintained and controlled.
• To maintain and update price quotation and other related information from suppliers.
• To monitor the internal request of stationery is handled properly and deliver to the requestor in timely manner. 

COMPANY MOTOR VEHICLE/PARKING, PETROL AND TOLL CARD

• To maintain and monitor the usage of company car including the progress of routine services.
• To monitor road tax/insurance renewal and car maintenance service.
• To monitor and maintain Touch N Go Card and PETRONAS smart pay card record usage.
• To maintain and monitor new parking registration and invoice charges.
• To ensure that company motor vehicles are well maintained and properly managed. 

COMMUNICATION AND CORRESPONDENCES SERVICES

• To assist in the task related to the maintenance of key phone system i.e. new telephone line application, adding extension line/number etc.
• Responsible in monitoring of all incoming and outgoing mails and ensuring the distribution of the mails are in timely manner.
• To update / prepare monthly Administration duty roster.
• To produce professional-quality reports, presentations and briefs
• High level of verbal and written communications skills i.e. memo, circular 

GENERAL ADMIN ACTIVITIES

• Document Management System - managing, maintaining and updating proper documentations and reports filing.
• Supervise company’s Pool Driver cum Office Assistants, Dispatch cum Office Assistant, Receptionist cum Admin Assistant and Admin Clerk
• Monitor utilization of department CAPEX & OPEX, to ensure spending is within the approved budget.
• Monitor the achievement of all Time Charter activities and timely completion of the quarterly report by the respective staff.
• Ensure zero audit findings on compliance to all department documented processes.
• Completion of Risk Assessment in Risk Management System (RMS) 

OTHERS

• To undertake ad-hoc functions such as involve in company’s events (Training program, lecture series, company special event etc.).
• Relief Pool Driver cum Office Assistants and Dispatch cum Office Assistant as when as required.
• Binding, photocopy and laminating (if any).
• To undertake special assignments that relate to the job scope as and when instructed by HOD and Management.
• Familiar with basic pivot-tables as well as Power BI
• To provide statistical and budget report i.e. CBA
• Ability to multitask and prioritize daily workload

QUALIFICATION AND EXPERIENCES

• Minimum Diploma or Bachelor Degree qualification
• Good communication skills in English and Bahasa for both written and oral
• MS Office and other computer-aided software’s
• Mature, punctual and disciplined individual, taking his job and responsibility seriously
• At least 7 years working experience and corporate office exposure is advantage
• Proficient in MS Office Applications, i.e. Word, Excel, PowerPoint and Outlook.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Medical insurance

Main Responsibilities

• Responsible for the full spectrum of HR and administrative functions including recruitment, payroll, performance and talent management, internal communication, employee relation and administration.
• To process the accurate full cycle of monthly payroll, reconciliation reports, and other relevant reports (eg. EFP, SOCSO, LHDN, etc.)
• Responsible for managing, coordinating learning and development courses, employee engagement and other activities initiated by the HR department.
• Design and implement company policies and procedures related to people management and ensure HR policies comply with labour and Industrial relations regulations.
• Implement and administer HR policies and procedures in accordance with organisational goals and are compliance with professional standards, state and federal regulatory requirements and law.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Conduct and facilitate appraisal exercises and salary surveys and assist in developing and analysing the company's evaluation programs.
• Managing recruitment needs, including creating/updating job descriptions, and onboarding and offboarding processes.
• Other administrative and/or ad-hoc task to support the day-to-day operations and improving work processes.
•  To manage all branch employees.

Key Requirements

• A diploma/degree holder in HR or equivalent qualification, with a minimum of 5 years of experience in HR/Admin field.
• Prior relevant working experience working in manufacturing/FMCG industries would be a plus, but not compulsory.
• Able to communicate in English and Bahasa Malaysia. We seek Mandarin-speaking candidates who are required to communicate with mandarin-speaking clients.
• Strong knowledge of local employment regulations and work pass management.
  Good knowledge of Microsoft Office, iFlexi HRM system, or equivalent HR system.
• Strong time management and organization skills, and ability to work in a fast-paced environment with minimal supervision.
• Good interpersonal skill and communication skill.
• Good team player.
• Possess Can-Do attitude.
• Willing to travel oustation.
   

Note:

Able to start work within short notice period.

Must speak Mandarin 
 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【KYC Operations Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• As the leader of the KYC team, Manage KYC operations based on MAS regulated bank compliance policies and KYC regulatory requirements.
• Support the business to conduct customer check (KYC/CDD) analysis for new business or initiative.
• Lead the planning and establishment of KYC capabilities including CDD, PEP, Sanctions, Adverse news review and due diligence capabilities for financing business.
• Establish and improve KYC product capabilities, including on-boarding system, periodic review system, screening system.
• Work closely with AML Compliance Officers (AMLOs) and Risk Officers to understand the regulatory requirements, status of system capability in relevant entities, identify the gaps if any, and propose the requests for system building or enhancement to relevant teams.
• Collaborate with middle office and technology team to raise the system requests and to convert the business requirement into product requirement. Implement changes in processes or workflows and drive optimization.
• Support the Risk and AML operation and link up with the business in case of any escalation

Qualifications

• Minimum 5 years of KYC/AML experience with a payment service provider, money service operator (MSO) consulting firm, or financial institution. Must have more than 3 years of team lead or manager experience. Those who have engaged in KYC/CDD for corporate client are preferred.
• Have excellent interpersonal skills necessary to work effectively with colleagues across regions and business units. An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers.
• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
• Strong analytical, creative problem-solving capabilities and ‘can-do’ attitude.
• Excellent command of both spoken and written English and Chinese is a must.
• CAMS or ICA qualified will be given the priority.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

職責

• 負責確保開發的軟體產品符合最高品質標準，並領導測試人員團隊，並與產品專家、業務分析師、開發人員和其他利害關係人密切合作，協調測試活動、制定和實施測試計劃、執行測試、識別、記錄缺陷並管理測試團隊。
• 制定並實施滿足專案要求和業務需求的全面測試計劃和測試案例。
• 與專案經理、開發人員和其他利害關係人合作，了解專案目標、時間表和要求。
• 如有必要，為團隊成員提供一對一輔導。
• 協助部門主管監督團隊成員，確保部門與組織的策略目標一致，並在必要時準備綜合報告。
• 遵守所有相關法律、法規和合規要求，並管理組織/部門資訊安全政策和管理系統在營運各個方面的實施和遵守
• 協助管理和準備部門的智慧財產權和資產，其中包括方法、最佳實踐、技術知識、知識庫、流程和程序框架，並執行中階管理人員分配的任何其他任務。
• 準備和維護測試可追溯性矩陣，利害關係人可以使用該矩陣來識別需求、測試案例和測試結果之間的關係，作為追蹤測試活動並確保全面覆蓋的參考點。
• 隨時了解最新的測試自動化、自動化工具和框架以及新趨勢、開源、持續整合和持續開發。
• 量化、管理、追蹤和報告測試相關狀態、SLA 和 KPI，並確保負責的產品組合滿足定義的測試轉換 SLA 和 KPI 目標。
• 建立和維護測試計劃，包括計劃、執行和報告。
• 監控和追蹤缺陷並確保及時有效地解決它們。
• 向專案經理和其他利害關係人傳達測試進度和問題，包括識別和報告風險以及提供緩解建議。
• 參加專案規劃和狀態會議，根據需要提供測試專業知識和見解。
• 利用測試工具和技術來簡化測試流程並提高測試覆蓋率，包括測試自動化、效能測試和安全測試。
• 持續評估和改進測試流程，包括實施最佳實踐並識別流程優化和效率的機會。

要求和資格

• 計算機科學或任何相關領域的學士學位。
• 該職位需要至少 8 年類似職位的工作經驗：
• 擁有 QA 策略、流程、工具的 IT 知識，並且能夠推動和執行軟體 QA 專案。
• 高度關注細節和紮實的分析能力。
• 出色的文檔編寫能力。
• 基本的分析和概念思考能力。
• 擁有建立詳細報告和進行簡報的經驗。
• 具備 Microsoft 應用程式（包括 Word、Excel 和 Outlook）的能力。
• 對測試方法、測試案例設計和執行有豐富的了解。
• 組織良好、獨立、詳細且能夠在承諾的期限內完成。
• 具有編寫自動化測試腳本和測試執行的經驗。
• 測試自動化軟體的使用知識（例如，Selenium、qTest、Katalon、Appium）
• 使用 JMeter 的經驗是一個額外的優勢。
• ISTQB 認證是一個額外的優勢。

• 附近的公共交通
• 休閒著裝要求
• 自由流通的食品儲藏室
• 定期體育和團隊活動
• 醫療保險
• 職涯發展機會
• 平衡工作與生活的彈性福利

職責：

• 確定品質改進參數。
• 確定與製造過程相關的統計方法。
• 確定樣本大小和可接受的誤差。
• 建立統計可靠性並進行可靠性論證測試。
• 透過完成假設、常態分佈和製程能力分析檢定來分析資料。
• 透過收集、分析和提出建議來準備報告。

要求：

• 出色的數字技能和對數據分析/統計方法的理解。
• 熟悉 MS Office 和資料庫。
• 優秀的溝通技巧。
• 注重細節和以結果為導向的方法。
• 可靠且值得信賴。
• 至少擁有工商管理或相關領域的學士學位。
• 品質控制認證是一個強大的優勢（ISO 9000 等）。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 工作簽證贊助
• 個人發展機會
• 年假最多 21 天

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis