Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Technical Manager
Bridgwater – site based
Full time, permanent contract (Monday – Friday)
Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller Milk & Ingredients aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.
We’re currently recruiting for a Site Technical Manager at our Bridgwater Dairy, your purpose will be to lead the Quality Agenda across the site, ensuring adherence to customer requirements, improve product quality, drive out waste and inefficiency all whilst ensuring there is no impact on product quality, legality or safety.
Why join Muller Milk and Ingredients?

- A Competitive salary & Benefits Package
- Enrolment into our company bonus scheme
- Company Car or Car Allowance
- Private Medical Cover
- 25 days annual leave + Bank Holidays
- Pension scheme
- contribution matched up to 8%
- Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
- Have pride in what you achieve as a member of a team
- Free onsite secured colleague car parking
- Career progression opportunities

Technical Manager Responsibilities

- Overall governance and assurance of site quality
- Create and promote a culture where our people are enabled and empowered every day
- Creating and delivering development plan for self and team
- Enable succession pathways both up through and across organisation
- Enabling team to create and deliver Technical Strategy in line with group strategic direction
- Develop high level problem solving capability and facilitation skills throughout the function (to include crisis management)
- Responsible for creating Continuous Improvement culture and improvement opportunities for self and team
- Creates high performance by role modelling commitment to Operational Performance Management Systems principles
- Accountable for implementation and overall governance of end to end Quality Management System
- Looks and encourages others to find and reduce waste, in all its forms, in everything that we do
- Encourages others to seek out improvements within the workplace and convert to own CI projects
- Utilises all available opportunities, enabling others to improve the way we do things
- Collaboratively works with other teams to improve our business
- Supports team to demonstrate CI contribution through PDP process

What are we looking for in a Technical Manager?

- Relevant knowledge and experience in a similar FMCG role is desirable
- Excellent communication, influencing and stakeholder management skills
- A good technical knowledge of supermarkets food safety requirements plus a working knowledge of their systems
- Strong problem solving and root cause analysis skills
- Good knowledge of preventative maintenance techniques
- Excellent communication skills
- Proven skills in managing and developing a team.
- Team building skills and strong ability to work cross functionally
- HACCP Level 4, Food Safety Level 4

• Plans software development activities, application, testing, validation, delivery for the projects for which he is responsible and agrees with the regional project manager
• Follows the activities related to the projects from a technical point of view in all its phases.
• Monitors and verifies that the technical specifications are introduced in the DOORS program
• Receives, verifies and coordinates the implementation process regarding the analysis of the technical specifications received from the client                   
• Manages the entire process regarding the technical documentation for the client in such a way that the development of the stages is done in accordance with the planning                   
• Organizes joint tests with the client for functions implemented in the project and ensure that test reports are complete and correct                    
• Updates the database with vehicle variants, software / calibrations and related functions for software configuration by the SW team, respectively with the client / internal specifications applicable for each stage of the project        
• Actively participates in project coordination meetings with the client regarding the technical aspects and development of the project                   
• Reports to the management and the team about the status of the project (risks, problems, etc.) depending on the needs, activities carried out locally with client and information on the Indian car market                   
• Cooperation with international, cross-functional teams including sales, manufacturing, quality, technical purchasing, controlling, etc.
• Agreement of project targets with customer and regular reporting of project status to customer and management
• Apply project management tools like quality management, change management, risk   management to ensure project success
• Proposes and agrees both with the internal team and with the client the terms and technical aspects related to the implementation of the SW requirements

 

Job Description

50%

• Responsible for leading, generating sales and meeting annual sales target by identifying, developing, quoting and closing the opportunities timely
• Participate in tender bidding and creating proposal and sales cost calculation
• Responsible for the proposal scope, pricing and terms and conditions accuracy
• Strong analytical skills to identify trends and sales patterns
• Ability to design and implement a successful sales strategy
• Planning, organization, and problem-solving skills
• Excellent time management skills to manage concurrent tasks
• Negotiate with customers and vendors on scope, price and terms and condition

20%

• Excellent interpersonal, customer service and communication skills
• Provide sales updates on a consistent basis to various stakeholders about sales status, execution strategy, adjustments and progress.
• Maintain strong relationship with Customers and Vendors through regular visit to sites and offices
• Proactively meet potential and existing Customers and grow long-lasting relationships that address their needs

15%

• Support and collaborate with other business teams as needed
• Participate, support and improve service business processes such as audit
• Ensure timely Purchase Order to Vendors and Invoice to Customer
• Effectively working with Customers to ensure no late payment from customers
• Support the Project Team in project and services execution

10%

• Participate in discussions and various meetings about project/services strategy and expansion for its group businesses and implement necessary actions
• Advise to improve business to attain more efficiency and expansion of business customers
• Compile lesson learnt and discuss with the various business teams

5%

• Support Marketing Team and participate in Marketing campaign to promote service business products and services
• Research and report on competitor’s trend of technology in power business

Requirements

• Bachelor’s degree in Engineering or related field with a minimum of 2 years of progressive experience preferably in Energy industry
• Knowledge of aftermarket tender bidding, proposal preparation, creating cost calculation and closing sales
• Knowledge of project, parts, service and maintenance business for Gas Turbine, Generator, Steam Turbine and Boiler
• Ability to manage and work with customers, vendors, internal stakeholders and people of different disciplines
• Basic understanding of general import and export trade with INCOTERMS
• Excellent interpersonal, customer service and communication skills
• Knowledge of new MS Office software (Word, Excel & PowerPoint)
• Updated on market trends

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We are hiring a Technical Manager for a leading company in industrial materials manufacturing - they want someone with a good understanding of how materials behave in industrial and manufacturing processes

The Role:
As a Technical Manager, you will be responsible for:
* Overseeing quality control and process improvement within the production side of the business.
* Troubleshooting production issues and implementing solutions.
* Assessing and improving manufacturing capabilities, which may involve introducing new methods or machinery.
* Providing technical support to the sales team.

The Candidate:
The ideal candidate for the Technical Manager role should have a background in materials science / metallurgy (ideally educated in that specialism) and the following:
* A strong understanding of how materials behave, bond together, and react against each other.
* Excellent problem-solving skills and the ability to implement effective solutions.
* Strong communication skills to effectively support the sales team.

Our client is a well-established company in the production of industrial materials, known for their commitment to quality and innovation. They have a strong presence in the market and a reputation for their forward-thinking approach to business.

If you are a problem-solver with a background in material science or metallurgy, this Technical Manager role could be the perfect fit for you. Apply today to join a dynamic team and contribute to the ongoing success of a leading company in their sector.

If you have experience or interest in roles such as Production Manager, Quality Control Manager, Process Improvement Manager, Manufacturing Manager, or Technical Support Manager, this Technical Manager role could be the next step in your career.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Scope:

• Distribute and manage the feed formula of our HQ.
• Oversee overall product quality control for the company.
• Establish technology and quality systems, review existing work processes, and make improvements.
• Prepare and submit technology and quality reports to HQ.
• Liaise with government bodies, counterparties, and external clients.
• Ensure the company complies with legal and regulatory requirements.
• Experience in premix feed mill operations.
• Perform other ad hoc duties as assigned.

Requirements:

• At least an undergraduate degree in animal nutrition, biological engineering, or equivalent.
• Minimum of 1 years of relevant experience.
• Proficient in computer skills, including MS Office, Excel, and PowerPoint.
• Service-oriented with good interpersonal and communication skills.

• Manage a team of high calibre Software Engineers
• Recruit, hire, mentor, and coach Software Engineers
• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress
• Define project scope, timelines, and resource allocation
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products
• Keep abreast of current industry trends

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance
• Solid critical-thinking and decision-making skills
• Proficient in finding creative solutions to complex problems
• Ability to collaborate with and lead colleagues
• Excellent verbal and written communication skills
• A passion for people management and mentorship
• Strong leadership, communication, and organizational skills
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Key Responsibilities:

1. Project Management:

- Lead and manage technical projects from initiation to completion.

- Develop project plans, timelines, and resource allocation strategies.

- Monitor project progress, identify and mitigate risks, and ensure timely delivery.

2. Technical Team Leadership:

-Provide guidance and leadership to technical teams.

-Foster a collaborative and innovative work environment.

- Conduct regular team meetings to discuss progress, challenges, and solutions.

3. Client Coordination:

- Serve as the primary point of contact between the technical team and clients.

- Understand client needs and expectations, and communicate them effectively to the technical team.

- Regularly update clients on project status, milestones, and any potential issues.

4. Requirements Analysis:

- Work closely with clients to gather and analyse technical requirements.

- Translate client requirements into actionable tasks for the technical team.

5. Quality Assurance:

- Implement and enforce quality assurance processes to ensure deliverables meet or exceed client expectations.

- Conduct regular reviews and assessments to maintain high-quality standards.

6. Resource Management:

- Allocate resources efficiently to ensure optimal project performance.

- Identify and address resource constraints to meet project deadlines.

7. Client Relationship Building:

- Build and maintain strong relationships with clients through effective communication and problem resolution.

- Gather client feedback and use it to enhance project delivery and overall client satisfaction.

Qualifications: - Bachelor’s or Master’s degree in a relevant technical field.

- Proven experience in project management and client coordination.

- Strong leadership and interpersonal skills.

- Excellent communication and negotiation abilities.

- Technical proficiency & work experience in Cyber Security domains.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

SCAL is looking for a motivated individual to be part of the team to drive and coordinate programmes to support the growth and development of our SME members . The job includes implementing strategies to promote and foster greater awareness and advocacy of related subject programmes to the industry. Someone that is forward-looking and has the desire to iachieve desired outcomes and goals.

There are two positions available and depending on the individual’s suitability and experience, he/she could be designated as Manager/Assistant Manager or Programme Executive.

Job Responsibilities

Reporting to the Executive Director, the primary responsibilities of this role are:

- Participate in the development and implementation of programmes for SCAL's SME companies

- Work with and bring onboard member companies to participate in the programmes

- Collaborate with partners to enable projects, which includes planning, implementation and delivering targetsand outcome

- Help engender transformation, innovation and continuous improvement mindset

- Provide advisory services to members, and will involve in organising and designing survey vehicles such as focus groups, interviews to assess members engagement, ochange readiness or other issues

- Conduct statistical analysis on data collected, interpret findings and present insights that provide meaningful feedback for decision-making and action

Job Requirements

- Possess at least 3 to 6 years of relevant working experience driving or involved in transformation initiatives, change management or organisational development

- Experience in areas of strategic planning and membership outreach

- Have an established track record in implementing transformation projects.

- An idea generator, open to experimentation, and with a strong track record of translating ideas to implementation and results

- Excellent qualitative, quantitative, and problem-solving skills

- Demonstrated ability to manage complex work with tight timeline, and solutions-oriented with multi-tasking capabilities

- Excellent oral and written communication skills

- Proactive and possess the drive and resourcefulness to introduce and implement new ideas, processes and procedures

- A collaborative mindset with the ability to bring various parties together to achieve a win-win outcome

- Strong individual contributor who can lead and work with others in project teams

Overview

We are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset managers and official institutional clients covering a range of services including custody, fund accounting, middle office, collateral management, transfer agency and analytics.

Key Accountabilities

The following aspects of this role are indicative only and in no way limits the organisation in allocating additional and or alternative accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

Project and Program Management [40%]

Provide project management and support the onboarding and conversions for a dedicated State Street client:

• Primarily responsible for planning, organizing, and directing the completion of specific projects while ensuring they are completed on time, on budget and within scope
• Act as the key project leader and contact for facing off with the client and the client’s Project Management Team. The Project Manager should develop knowledge of products being used in client organizations to determine how they can be leveraged or eliminated.
• Drive the joint and internal governance with internal and external stakeholders. This includes the development and maintenance of project plans, status reports, issue and action logs and scope and requirements documents. Ensuring active issue management and facilitating required decision making are critical to the role.
• Drive closure on all aspects of the Project with support from the functional teams and SME’s, including contracts and commercials, scope and solution, project sequencing and planning, development, testing, conversion and post conversion activities.
• Manage workstreams in a program of projects to deliver the end-to-end client solution.
• Lead and support governance meetings - set meeting agendas and document meeting minutes for meetings to discuss progress and address issues to achieve milestones and objectives for the execution of the plans
• Track resources, hours and hiring for resources, and rolling up globally with inputs from Global Teams
• Actively communicate the status of work with other team members to ensure that everyone involved is fully informed, and if necessary, re-allocate work.

Client Service (Internal/External) [20%]

Adopt a pro-active role in establishing State Street as a key component for client success through:

• Establishing and maintaining client relationships including client communication, report and service delivery, process management and strategy development
• Understanding client needs/strategies and deliver innovative solutions
• Building trusting relationships with internal stakeholders and clients
• Promoting a collaborative cross-business and jurisdiction environment that ensures excellent client service
• Consulting with internal and external stakeholders to develop solutions
• Responsiveness and appropriate updates and communication with all stakeholders
• Updating clients with product development, regulatory changes and State Street initiatives

Business, Product and Operational Solution and Consulting [20%]

Define, review, recommend and document business processes and software requirements for technology initiatives, operating model designs, new products and services and any other client or organizational initiatives.

• Collect, review and analyse information to make sound recommendations in meeting client or organisational needs
• Identify and analyse opportunities to improve processes/and or reduce risk areas in order to assist in meeting client or organisational needs
• Consider broader organisational product offering, leverage of existing products and ensure cost effective and optimal solutions balancing tactical vs. strategic in responding to client issues
• Production of project documentation as required (initiation, scope, business and IT requirements, change request, project plans, test plans, closure, dashboards, risk and issues log, etc)

Personal Development [10%]

Actively commit to developing yourself and others to drive the competitive advantage achieved through a diverse, engaged and mobile workforce.

• Keeping abreast of related developments in the industry and providing advice to management and relevant parties
• Maintaining knowledge of internal system and operational developments
• Maintaining knowledge of client’s product, operational and strategic developments
• Sharing new information with the team, broader business and management

Experience, Qualifications, Skills and Abilities

• Deep understanding of financial products and funds management industry especially in the Private Equity and Loans space (Fund of Funds, Loan servicing and Direct investments)
• Project management experience including management of large complex programs or projects
• Excellent problem solving with critical thinking skills
• Strong leadership and organizational skills
• Ability to multi-task and be responsible for 1 or more tasks / projects
• Experience in helping clients solve business and operational problems
• Excellent presentation, communication and relationship management skills
• Strong time management and prioritisation skills
• Proven track record for delivering results as part of a dynamic team structure
• Ability to work well under pressure
• Accuracy and attention to detail

About State Street

What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

The Company

A family owned, brand leading bakery based in Manchester and established for over 40 years.
One site operation with circa 65 staff. The standard operating hours are 7.30am to 4pm Monday to Friday.

The Role

The Technical Manager is responsible for ensuring that all products manufactured by the Company meet safety, quality, and legal requirements. This will be achieved by monitoring and maintaining quality assurance systems, food safety audits and HACCAP.

Key Responsibilities
.
 Continually develop and maintain the Company quality management system and HACCP. with the assistance of our current BRC co-ordinator and administrator
 Act upon legislation and guidelines to ensure that manufacturing is conducted legally.
 Advise on hygiene and housekeeping, factory fabrication and food handling practices to ensure products are produced in a food safe environment.
 Ensure compliance to customer's requirements and standards and the BRC Global Standard for food safety.
 Provide information and expertise to external stakeholders on all food safety and quality related matters.
 Be the main contact for and liaise with third party auditors. Ensure all documentation is available. Implement agreed corrective actions.
 Ensure compliance to relevant standards.
 Complete internal audits.
 Advise on food safety and hygiene.
 Training of staff on food safety and hygiene to develop a food strong safety culture.
 Ensure maintenance of customer and raw material specifications.
 Liaise and co-operate with the directors and production and commercial teams to ensure that customers are supplied with food products which are safe to eat, and that the quality complies with specifications.
 Liaise and co-operate with the directors and production and commercial teams to ensure that products meet current legislation standards and that they are produced under methods of Good Manufacturing Practices.
 Oversee launch of new products and artwork approval system.
 Conduct supplier audits as required.
 Set objectives including team and individual KPI's based on a consumer-focused business plan and monitoring these objectives and KPI's to ensure they are met.
 Analyse possible reasons for product defects and quality lapses and lead traceability investigations.
 Developing inspection protocols for materials, products and packaging and SOPs that are aligned with regulatory requirements and industry standards.

Skills/Personal Attributes:

 A passion for delivering results and the drive to exceed expectations.
 Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
 Excellent decision making and problem-solving skills.
 A passion for delivering an outstanding customer experience.
 Ability to be flexible to meet business needs.
 Excellent interpersonal and communication skills (written and verbal).
 A team player.
 Self-motivated and a strong commitment to personal development.
 Professional approach and attitude.
 Attendance record must be exemplary.

Experience:

 Previous experience working in a technical role is essential.
 Previous experience of working in the food industry is essential.

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Summary

This position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.

The role includes responsibility for the management of the Colocation Data Center’s master services agreement compliance and technical compliance monitoring. The Data Center Operations Manager role will be in Singapore, covering operations primarily in Singapore as well as rest of SEA & ANZ. The role will directly report to JLL South Asia Data Center Engineering Manager.

Colocation Data Center Operations

• Assist in overseeing all aspects of the data center’s critical physical infrastructure for the client.
• Ensure that all work performed within the space is done to a high quality and without impact to the client through effective change management
• Ensure the colocation data center operations are in line with the master services agreement
• Ensure the SLA with the client is adhered to by the colocation data center and escalate where required for any breaches or near misses
• Assist improvement projects implementation, reaching out to a variety of support teams and stakeholders
• Operate as the afterhours on-call Data Center Operations Manager for and on behalf of the client. This will include responding to any issues within the data center and managing the investigation, mitigation, and recovery of the issue(s)
• Work in partnership with the colocation data center teams and the client team to ensure 100% uptime
• Technical point of contact on all data center building services matters
• Oversee and report on statutory compliance and compliance to the client's global standards.
• Initiate change management, submission and manage approvals in the change management system
• Assist in carrying out periodic resilience audits, identify gaps and implement recommendations
• 24/7 on call for incident management
• Identify, track and report any deficiencies in data center performance and provide periodic updates to the business on progress
• Review and sign off all pre planned maintenance activities within the data center
• Work closely with other IT Services teams to understand load forecast impact on data center capacity management

WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg, Geneva and Montreal, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...

KEY ACTIVITIES

D2x is seeking a talented and experienced IT Program Manager to join our growing team. In this role, you will play a pivotal part in driving successful IT program execution and ensuring alignment with business objectives. You will be responsible for the planning, organization, monitoring, and control of IT programs and projects, working closely with stakeholders across the IT department and the wider business

Responsibilities:

· Partner with IT and business stakeholders to define program scope, objectives, timelines, and budgets.

· Develop and maintain comprehensive program plans, including timelines, resource allocation, risk assessments, and communication strategies.

· Oversee all aspects of program execution, including project management, vendor management, budget control, and risk mitigation.

· Track program progress, identify and address roadblocks, and ensure program deliverables are met on time and within budget.

· Foster effective communication and collaboration among all stakeholders involved in the program.

· Implement and maintain program management methodologies (e.g., Agile, Waterfall) to ensure efficient program execution.

· Analyze program results and identify opportunities for continuous improvement.

· Stay up-to-date on the latest IT trends and technologies relevant to the hospitality industry.

Qualifications:

· Bachelor's degree in Information Technology, Project Management, or a related field (or equivalent experience).

· Minimum 5 years of experience in IT program management, with a proven track record of successful program delivery.

· Strong understanding of IT infrastructure, software development lifecycles, and information security practices in the hospitality industry.

· Experience with project management methodologies (e.g., Agile, Waterfall).

· Excellent communication, interpersonal, and collaboration skills.

· Ability to manage multiple priorities effectively and work independently with minimal supervision.

· Proven ability to manage budgets and resources.

· Strong analytical and problem-solving skills.

Lead the development of strategic business cases, working closely with internal and external advisors, delivering innovative and transformational programmes of work at NNUH and across N&W Trusts. Lead large and complex programmes in line with corporate strategy, standards and ethos, working with senior users and stakeholders to agree and specify the project objectives and deliverables, from Business case through to programme and project delivery and closure. Deliver efficient, high-quality, strategic programmes and projects, capable of meeting all statutory, regulatory and NHS requirements ensuring alignment with the activity of the Trust and wider N&W ICS. Develop best practice for organisational change with clear accountability and governance arrangements, in line with the Trusts and NHS standards. Continue to develop the ICS partnership by creating innovative solutions to the N&W Trusts key constraint issues of capacity and service delivery across the region. Liaising closely with N&W Trusts and external agencies to ensure their requirements are fully understood throughout all programmes of work. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence. Providing and receiving highly complex, highly sensitive or highly contentious information where there are significant barriers to acceptance which need to be overcome using the highest level of interpersonal and communication skills, such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.