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International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Sr. Coordinator, Marketing Cloud to deliver the strategy and execution of email marketing, SMS marketing, and journey-building. We are looking for someone with a deep understanding of configuring Marketing Cloud, who can work alongside our Salesforce team and audience owners to ensure we get the most out of the platform and deliver great constituent experiences.
The Sr. Coordinator, Marketing Cloud will take their passion for digital marketing and fundraising, platform operations and marketing analytics to execute on IJM’s email, texting, journey building, and audience building functionalities. This role will be central on the digital marketing team, representing how email, text, and other Marketing Cloud capabilities can best be used to serve our goal of increasing awareness, engagement, and revenue to end slavery in our lifetime. The ideal candidate will be driven by data, team collaboration and refining marketing strategies. They will joyfully dive into details to see how various forms of digital communication and channels perform and look to continuously improve results for lead generation, fundraising and advocacy.
This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). Remote employment may be considered on a case by case basis. This position reports to the Director, Creative & Digital Services and is only available for candidates with the right to work in the US.
Policies and Procedures
Configure business process managed through Marketing Cloud, e.g. content approval processes.
Solution design and execution of Marketing Cloud, ensuring best practices are followed and the full features of the solution are used, where appropriate.
Provide technical oversight of the use of Marketing Cloud, ensuring standard processes are followed with quality assurance in mind.
Communication
Work closely with regional stakeholders, Salesforce GTS team, Audience Owners, and Business Operation teams to design and develop solutions on the Salesforce Marketing Cloud platform.
Collaborate with the GTS Salesforce team to troubleshoot any Salesforce Marketing Cloud functionality issues to identify and solve for root cause.
Act as point of contact to address anomalies and troubleshooting of the solution to identify source issues while working across teams to drive resolution.
Research, Program Management and M&E
Provide support to audience owner teams using Marketing Cloud.
Establish an intimate understanding of source data, to drive campaign tactics and customer journey goals.
Documentation, Reporting & Data Management
Use Salesforce Marketing Cloud to create and maintain Lists, Data Extensions and update subscriber lists and create segmentation groups.
Map Data across multiple data sources, driving standardization and creating workflows that support personalization in customer communications.
Partner with Data and Insights team on Google Analytics integrations with SFMC.
Clerical and Administration
Build email and SMS campaigns according to project input requirements: verify content, images, design/layout, links and any opportunity for dynamic content.
General Tasks
Participate in IJM’s community of spiritual formation.
Education & Experience
Bachelor’s degree Required.
2+ years in digital marketing execution.
3+ years marketing automation experience in Salesforce Marketing Cloud, responsibilities including systems design, database management, administration and implementation and hands on knowledge of Studios and Builders is a must.
Salesforce Certified Marketing Cloud Consultant Credential preferred.
Marketing Cloud Email Specialist.
Marketing Cloud Consultant and Marketing Cloud Developer a plus.
Experience working with and serving multiple stakeholders and strategies.
Technical Competencies
Configure and run triggers and API calls within the Marketing Cloud platform.
Deep knowledge of Email Studio, Journey Builder, Content Builder, Mobile Studio, Analytics Builder, Ad Studio, Audience Builder & Automation Studio components.
Experience with basic HTML (For example, creating tables, links, and bolding).
Working knowledge of AMPscript, HTML, CSS, SQL and/or SOQL.
Excellent marketing copy writing/editing skills.
Non-Technical Competencies
Good communication skills to be able to work with a diverse range of stakeholders across the organization, and particularly marketing and campaign analysts.
Ability to work independently and adeptly multi-task and prioritize a high volume of projects and tasks at one time.
Ability to work with diverse departments across an organization.
Team-oriented, self-motivated, success-driven, roll-up-your-sleeves attitude.
Demonstrated writing/communication, interpersonal and client relationship skills.
Proven record for problem resolution and successful completion of complex projects.
Passionate about the digital landscape with desire for continuous learning and advancement.
Excellent logical reasoning and analytical skills to effectively assess and communicate metrics.
Knowledge of sprint-based project delivery.
Excellent attention to detail, strong problem solving, troubleshooting and analytical skills.
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
#LI-Hybrid
Official account of Jobstore.
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Partnerships Sr. Coordinator, Partner Programs. This position is responsible for building operations systems that support the Partnerships team and serving as a key partner to the Head of Partnerships and the rest of the team that cares for a portfolio of conferences, events, and tour sponsorship opportunities.
This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). Remote employment may be considered on a case by case basis. This position reports to the Head of Partnerships, Partner Programs and is only available for candidates with the right to work in the US.
Team Operations Support
Tackle operations projects that allow for efficient project management and excellent relationship building.
Organize partnerships portfolio and project data and see to its ongoing maintenance and quality.
Assist with budget management across the team.
Report on team-wide goals and ensure accuracy of acquisition data across campaigns and events.
Communication
Assist with team meeting organization and distill follow-up actions.
Communicate all-team deadlines and milestones out and track progress against group goals.
Contribute as needed to creative and marketing projects to support senior leads.
Events and Logistics
Serve as an integral member of the regional conference and artist sponsorships team by traveling in person to events as needed to execute logistics.
Participate in creative experience building to support senior leads as needed.
Assist with vendor payments, shipping, contracts and other event logistics.
General Tasks
Participate in IJM’s community of spiritual formation.
Education & Experience
2+ years of operations. Project management or events experience.
2+ years of brand or marketing experience preferred.
Bachelor’s degree in related field (communication, marketing, business, etc).
Proven track record of managing multiple projects with competing deadlines.
Technical Competencies
Salesforce experience preferred.
Understanding of all platforms (digital, web, print, event, etc) utilized for marketing.
Strong written and oral communication skills.
Ability to travel up to 25%.
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
#LI-Remote
Official account of Jobstore.
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Coordinator, Operations and Portfolio Management.
The Coordinator is a member of the Operations and Portfolio Management (OPM) team within the Global Programs division. Global Programs exists to assist IJM field teams around the world by providing a unified source for strategy, standards and policies, and products and services. The OPM team’s mission is to advance Global Programs’ leadership of global strategy, customers, and technical expertise by partnering with key stakeholders to design, implement, and manage priority projects and ensure operational excellence. Team members drive and execute multi-disciplinary projects and ongoing operations within Global Programs, including participants from other IJM divisions. The team provides services at the request of project owners, as well as initiating and managing its own projects.
The OPM team is the Swiss Army Knife of the already versatile Global Programs division. OPM provides a wide variety of services both ongoing (operations) and project based (portfolio management). Therefore, the Coordinator role is dynamic by nature. As a member of this team, the Coordinator will be involved in work across the programming portfolio of the Division and thus will have a unique perspective on cross-cutting issues, common challenges, and possible cross-fertilization of tools, techniques and approaches. They are expected to be proactive in identifying opportunities for intra-divisional experience sharing and streamlining.
Though this job is preferred to be hybrid (onsite Tuesdays & Thursdays) in the Washington, DC area, we will consider qualified remote candidates. It reports to the Director, Operations and Portfolio Management and is only available for candidates with the right to work in the US.
Leadership and Management
On select projects, act in support of the project manager: schedule project meetings, coordinate meeting logistics, set up interpretation services as needed, record and document meetings;
On other projects, act as primary project manager: create a project timeline, maintain the project workflow, facilitate cross-functional team communication, produce tools to help key stakeholders engage in the project, track action items, design agendas, schedule meetings and craft attendee lists, translate shared documents as needed, maintain project files, ensure project deliverables are completed on time and to the satisfaction of the project holder; and
Maintain workflows for assigned GPLT members, including calendar, timecard approvals, etc., as delegated, and highlighting critical communications when they are out on PTO or sabbatical.
Strategy & Knowledge Development & Implementation
Develop and utilize technology skills to enhance the Division’s contribution to IJM strategic initiatives through:
Taking advantage of opportunities to learn appropriate new software applications in use within the Division; and
Serving as the SharePoint page administrator for content owners among assigned GPLT members.
Capitalize on the unique breadth of exposure to divisional activities to inform strategy by identifying, documenting, and sharing with the GPLT any needs, redundancies, and collaboration opportunities for divisional teams and projects.
Networking & Partnership
Maintain IJM’s culture and reputation by creating and maintaining positive working relationships with internal and external parties by corresponding over email or phone and, when necessary, by facilitating in person meetings and gatherings, with colleagues, vendors, donors, etc;
Provide additional support to the Chief Program Officer’s Executive Assistant, to include running divisional meetings and coordinating divisional retreats;
Create and maintain positive working relationships with other coordinators and executive assistants across IJM globally;
Support the onboarding and orientation of new staff in the division; and
Participate in IJM’s community of spiritual formation.
Policies and Procedures
Contribute to the maintenance of style guides and internal best practices and standards as needed;
Document and diagram processes as needed; and
Support Divisional leaders in compliance with all IJM policies affecting their work.
Communication
Assist assigned GPLT members in preparation of communications materials, including inputs for division newsletters, presentations, or meetings; and
Inform divisional strategy by documenting and sharing with the GPLT any needs, redundancies, and collaboration opportunities for divisional teams and projects.
Training and Development
Support the Director, Operations in development and delivery of in-house training;
Maintain communications with and facilitate registration of participants in external training; and
Keep records of participation and results of post-training feedback surveys.
Events and Logistics
Support the planning for and hosting of divisional team building events (to include booking venues, organizing catering, and planning activities); and
Coordinate travel, speaking engagements, and major donor meetings for assigned GPLT members.
Clerical and Administration
Organize and maintain the calendars of senior leaders within the Global Programs Leadership Team (GPLT);
Design and distribute meeting agendas for GPLT members;
Complete minor administrative tasks for GPLT members (e.g., filing expense reports, paying vendor invoices, approving timesheets, submitting IT tickets, etc.); and
Provide basic technical support to five GPLT members (e.g., troubleshoot malfunctioning Zoom links, explain how to screen share, demonstrate how to initiate interpretation on Zoom).
Education and Experience
Bachelor’s degree in International Relations, Communications, Business, or other relevant field;
At least 1 year of experience providing top-level administrative support in fast-paced, professional environment;
Experience working in a hybrid work environment; and
Experience working in a cross-cultural environment.
Excellent grasp of the English language;
Ability to quickly learn new software applications, such as, Mural, Craft CMS, FloDesk;
Expertly using Microsoft Suite of tools, especially Outlook, PowerPoint, Excel, Visio, and Word;
Expertly using Zoom, WhatsApp, Teams, and other global communication platforms;
Proficiency in Spanish is a plus; and
Basic graphic design skills are a plus.
Highly adaptive and able to reprioritize at a moment’s notice;
Extremely discrete with sensitive information;
Instead of laying blame, takes responsibility and looks for a new solution;
Clear and proactive communicator who can set expectations for competing “customers”;
Personable and able to work with a variety of personalities in a fast-paced environment;
Self-accountable and able to meet deadlines with little supervision;
A proactive learner; and
Culturally aware and sensitive.
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
#LI-Hybrid
Official account of Jobstore.
