Total 108 Support Analyst job vacancies in Selangor

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人擔任客戶支援管理官的角色，我們的客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件將您的履歷直接轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshooting applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Descriptions:

• General
• Provide level 1 support (assistance through phone calls, remote sessions, email, and ticketing tools)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote users' problems from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay (Mandarin and Chinese are a plus) language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

• [NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

"Education is the most powerful weapon which you can use to change the world” – Nelson Mandela”

If you believe in education just as much as we do, you are a good match.

If you are also interested in photography and photo editing, you are a great match.

On top of that, if you exude positive vibes, perform creatively and possess a gungho spirit, hit us up already because you are the one!

The Job:

• Promote Pixlr (including helping clients to understand Pixlr for Education program.
• Provide creative support (including onboarding clients on Pixlr for Education program).
• Assist in day-to-day operational matters (including researching and analysing possible avenues to market Pixlr for Education program.
• Be the first point-of-contact/face of Pixlr for Education program.
• To assist in seeding relevant content across social media platforms in order to increase awareness.
• Manage and engage the stakeholders.

The Person:

• Possess functional skills: Microsoft Excel/Google Sheets (with formulas) and PowerPoint/Google Slides.
• Exude positive vibes, perform creatively, and possess an enthusiastic spirit.
• Be meticulous about any and everything (have a good eye for detail!)
• Demonstrate the I.P.I. qualities - Independent, Proactive, and Initiative.

• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configuring software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phones/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

• General
• Provide level 1 support (assistance through phone calls)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Working within a ticketing system and creating documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT-related duties assigned.
• Performing after-hour on-call work when necessary.
• Support remote user's problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any user's request attended and close the ticket upon the issue is resolved.
• Prepare a resolution after each log ticket has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English, Malay, Mandarin, and Chinese language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose:

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our client’s needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

In your role, you would:

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Technical Support Specialist is responsible for delivering high-quality technical assistance to customers, ensuring prompt and effective resolution of issues related to our products. The role involves proactive problem-solving, excellent communication, and collaboration with internal teams. The ideal candidate possesses a strong technical background, customer-focused mindset, and the ability to thrive in a dynamic environment. Key responsibilities include responding to customer inquiries, troubleshooting technical problems, creating documentation, conducting training sessions, and maintaining service quality. This position offers an exciting opportunity for individuals who are passionate about technology and dedicated to delivering outstanding customer support.

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Troubleshoot and diagnose technical problems, providing step-by-step solutions or escalating issues to the appropriate team if necessary.
• Collaborate with other departments to resolve complex customer issues.
• Develop a deep understanding of our products and services to provide accurate and effective technical assistance.
• Stay updated on product features, updates, and industry trends to enhance support capabilities.
• Provide feedback to the product development team based on customer interactions to improve product functionality.

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Job Responsibilities:

• Oversee daily operations of CS department to ensure goals are achieved
• Responsible for contract billings, ensure billings are completed and distributed to customers in a timely manner, ensure billing data accuracy
• Sales order management for chargeable and free of charge toner
• Generating and distributing management information reports to ensure information transparency to support management decision
• Establish policies and procedures relevant to CS operations
• Continuously to reshape department best practices to provide highest customer satisfaction
• Monitor and evaluate outsource vendor performance
• Responsible for executing new guidelines or strategies related to CS operations, project management
• Attend to customer queries and disputes
• Maintain effective communication internally and externally
• Performs any other related duties as and when directed by superior

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Business Studies / Administration / Management. Basic Accounting & Finance knowledge is an advantage.
• Preferably at least 5 years experience in managerial position with related working experience.
• Good communication skills in English & Malay for both spoken and written. Ability in Chinese language will be an advantage
• Experience in Sales Orders Support with Order Management, Customer billing and contract management is a must and able to deal with customers.
• Must be proactive, handle work pressure & able to establish policies / procedures relevant to internal & external customer support, and experience in SAP system is an advantage.
• Able to demonstrate good leadership in managing a team with at least 10 staffs.
• Experience in customer service center or call center is not essential.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Technical Support to do helpdesk task like phone,email,chat enquiry.

• Attend to customer enquiries
• Identify usability errors / bugs and guide customer to trouble shoot and problem solving.
• Application / System / Transactions maintenance and monitoring

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Technical Support to do helpdesk task like phone,email,chat enquiry.

• Attend to customer enquiries
• Identify usability errors / bugs and guide customer to trouble shoot and problem solving.
• Application / System / Transactions maintenance and monitoring

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This position requires strong organizational skills, attention to detail, and effective communication abilities. The Administrative Operations Coordinator works closely with cross-functional teams to address operational challenges and implement process improvements. With a proactive approach to problem-solving and a commitment to efficiency, the Coordinator contributes to the overall success of the organization by supporting operational excellence.

Job Responsibilities

• Manage the replenishment of gift cards, paper rolls, and other essential supplies.
• Respond promptly to merchant inquiries regarding stock availability and orders.
• Maintain accurate records of inventory levels, orders, and expenses.
• Handle administrative duties such as filing, data entry, and scheduling.
• Perform a variety of daily administrative duties in order to ensure smooth running of operations.
• Monitor and follow up on handling customer related matters via email, phone call, WhatsApp etc. 
• Maintaining a pleasant working environment for your team.
• Provide support to management as needed.

Pre-Requisites :

• A Diploma/bachelor’s degree in Business Administration/Economic/Supply Chain or a related field.
• A minimum of 0-2 years experience.
• Excellent interpersonal and written and oral communication skills.
• Strong problem-solving skills
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.

Are you game?