Total 2 Support Analyst job vacancies in Selangor

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Technical Support Specialist is responsible for delivering high-quality technical assistance to customers, ensuring prompt and effective resolution of issues related to our products. The role involves proactive problem-solving, excellent communication, and collaboration with internal teams. The ideal candidate possesses a strong technical background, customer-focused mindset, and the ability to thrive in a dynamic environment. Key responsibilities include responding to customer inquiries, troubleshooting technical problems, creating documentation, conducting training sessions, and maintaining service quality. This position offers an exciting opportunity for individuals who are passionate about technology and dedicated to delivering outstanding customer support.

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Troubleshoot and diagnose technical problems, providing step-by-step solutions or escalating issues to the appropriate team if necessary.
• Collaborate with other departments to resolve complex customer issues.
• Develop a deep understanding of our products and services to provide accurate and effective technical assistance.
• Stay updated on product features, updates, and industry trends to enhance support capabilities.
• Provide feedback to the product development team based on customer interactions to improve product functionality.

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This position requires strong organizational skills, attention to detail, and effective communication abilities. The Administrative Operations Coordinator works closely with cross-functional teams to address operational challenges and implement process improvements. With a proactive approach to problem-solving and a commitment to efficiency, the Coordinator contributes to the overall success of the organization by supporting operational excellence.

Job Responsibilities

• Manage the replenishment of gift cards, paper rolls, and other essential supplies.
• Respond promptly to merchant inquiries regarding stock availability and orders.
• Maintain accurate records of inventory levels, orders, and expenses.
• Handle administrative duties such as filing, data entry, and scheduling.
• Perform a variety of daily administrative duties in order to ensure smooth running of operations.
• Monitor and follow up on handling customer related matters via email, phone call, WhatsApp etc. 
• Maintaining a pleasant working environment for your team.
• Provide support to management as needed.

Pre-Requisites :

• A Diploma/bachelor’s degree in Business Administration/Economic/Supply Chain or a related field.
• A minimum of 0-2 years experience.
• Excellent interpersonal and written and oral communication skills.
• Strong problem-solving skills
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.

Are you game?