Total 306 Senior Executive level Customer Service job vacancies in Mid Valley City, KL

Each day, millions of customers in over 40 countries use ING?s banking products and services. You?ll be contributing to their customer experience. You?ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people?s lives?

At ING, the Mortgages Tribe is responsible for driving the end - to - end performance of the mortgages business through development of a clear strategy and working collaboratively with all areas of the business to drive cross functional execution of this strategy. We are looking for an experienced Senior Customer Journey Expert , to join the Mortgage Tribe within the Reta il Bank. This role will be responsible for identifying and integrating strategic ESG partnerships into the Mortgages flow to drive transformation of Cust ome r ESG journeys

What You?ll Do

Build a deep understanding of the
... Click here to view more detail / apply for Senior Customer Journey Expert ? Mortgages

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses; Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambitious is seen as the expert in interior and exterior `landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

• Will be handling sales of Hygiene Products (PT. Calmic Indonesia)
• Achieve the sales target
• Looking for and identifying prospective customers and the potential market
• Making daily, weekly, and monthly program and sales pipeline
• Do presentations and sales about service pest control to customer commercial
• Survey new or existing customer commercial
• Proposing customer
• Negotiation with customer
• Making agreement contract and service agreement to customer
• Build good relationship with customer

• Candidate must possess at least a Bachelor's Degree, Marketing or equivalent.
• Have 1 year experience in the related field
• Required skill(s): marketing, communication, negotiation, MS Office.
• Ready to handling customer complain and Result Oriented
• Have driving license
• Placement : Semarang Area Branch

• Basic Salary
• Allowance
• Incentive
• Career path

Location: Novena

You will support the learning and development for the whole organization. You will support the department head in HR matters from management reporting, paper writing, policy review to project execution.

Learning and Development

• Assist Manager to oversee all staff training, learning opportunities and research on new areas for enhanced learning.
• Coordinate the annual Learning Needs Analysis Exercise and analyze the trends in staff training.
• Oversee the Hospital Orientation Programme and ensure all new hires are attending the respective modules.
• Oversee internships and liaise with the respective departments and schools for documentation.

HR Policies

• Review of HR policies for relevance and updating.
• Support the manager and on the implementation and administration of HR policies and programs.
• Assist to streamline HR processes where necessary, to enhance the department’s efficiency and effectiveness.
• Projects
• Support Manager on special projects (e.g. Engagement Survey, Specialized training).
• Participate and support in projects in the HR transformation journey, where required.
• Support cross department projects / initiatives.

Operations & Administrative Support

• Support to drive and implement department work plan to deliver results.
• Assist to identify staff learning opportunities.
• Support to create a culture of ownership & continuous learning in department / organization and Management of Training Funds.

What you might need to have:

• Min Bachelor’s Degree in Human Resource Management or related field/equivalent
• Minimum 2 years’ relevant HR and supervisory experience
• Knowledge of Excel programme mainly in V-lookup and Pivot Tables is an advantage

Interested candidate, kindly send a copy of your resume to adelinelim@recruitexpress.com.sg


Adeline Lim Xin Ying [R23112000]

Email Address: adelinelim@recruitexpress.com.sg

Recruit Express Pte Ltd

EA Licence No: 99C4599

• Manage and provide support to customers and managers
• Perform sales administrative and order management functions
• Handle customer enquiries and correspondences
• Liaise with various departments on planning, delivery, quality, engineering and registration matters
• Provide design and administrative support in marketing materials and corporate website
• Any other sales administration and marketing related duties as assigned

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to jessiewong@recruitexpress.com.sg

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Be a Part of Something BIG!

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams!

Make an Impact by

• To support and manage the installation and setup of Video Conference System for the different Business Units in Singtel
• To support the setup of Ad-hoc AV VC requirement for Business Units
• To ensure the high availability (>90%) and the usability of the Video Conference System within Singtel buildings
• To ensure good end user experience for users while using TEAMS, ZOOM or Webex when using Video Conference System
• To liaise and assist in getting the quotation (VC system, Infra and Property) for the Business Units when they require to setup a new Video Conference System
• To ensure the setup and commissioning of the Video Conference System is following the current best practices in Singtel
• To make periodic health checks on the Video Conference system to ensure the high availability of the system
• Tracking of VC assets owned by GIT
• To support Top Executive meetings or event when using TEAMS, ZOOM or Webex
• To setup iPads for MC and/or Board meetings

Skills for Success

• Minimum ITE in IT related course or equivalent
• Minimum 3 years of working experience
• Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.
• Experience in Troubleshooting and Maintenance of Audio Visual and Video Conference System
• Understanding of Network Infra and the ability to do simple trouble shooting
• Experience in supporting TEAMS and/or ZOOM meeting and/or events

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Are you someone looking for a less stressful and prefer a slower pace job?

*No OTs, Slow Pace & Good Environment + can help people!*

Redhill (near MRT) - *Contract convertible Perm*

5 Days Office Hours

Salary - Fixed (Non - Nego)
- $2400 / $2600

Account Associate

More details below :

1)Corporate Services (Finance) Division

Till Dec 2024 or 1 year contract (exact duration to be confirmed later on)

JD

• Processing of invoices and related payments

• Processing of staff claims

• Assist in other finance related areas like reconciliation

Requirements

• With at least 1-2 years accounting experience

• No Experience also welcome!

All qualified applicants, please send in your resume NOW to:
Whatsapp: https://wa.me/+6597430026
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Responsibilities:

- Assist walk-in clients on account opening and general account or transaction-related enquiries / issues

- To make follow-up calls / emails to clients

- Cover B2B reception area when needed

- Support Live Chat enquiries

- Support ad-hoc events from time to time

Job Requirements:

- Minimum Diploma

- Minimum 2 years of experience in customer service in financial industries

To apply, please email your resume in MS Word format to bfcg11@recruitexpress.com.sg indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Responsible for handling all customers’ enquiries, not limited to stock availabilities and sample requisitions
• Liaise with Sales Personnel to process sales orders
• Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date), ensuring no delay
• Process/issue invoices and credit notes
• Handle all claim matters on defects and wrong pricings, etc.
• Handle returns enquiries and provide clear guidance to customers on return process
• Arrange shipments with 3PLs and relevant forwarders
• Follow up with customers to ensure on-time payments
• Any other duties as and when required

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Job Description

• Manage the assignment results tracking for all courses.
• Meticulous checking of student’s results to produce accurate academic results for Exam Board approval.
• Track and monitoring for non-submission student assignments and re-sit assignment.
• Provide students with written advice on their examinations schedule, including advice to students who are repeating modules.
• Work closely with Faculty in the student re-assessment process.
• Assist in the efficient procession of students requests e.g. certification letter, academic transcript, verification of student records and other related academic student results record.
• Assist in the accurate submission of student result and information for E-Cert generation.
• Proper safekeeping of assessment records before archiving due date
• Provide support and assist students with academic enquiries.
• Liaise academic matters with university partners.
• Provide administrative support for all the programmes offered in the Institute.
• Coordinate and assist with communication efforts with other departments if needed.
• Prepare reports when needed for Academic Board, Examination Board, with related to the University programme assigned.
• Provide general administrative support as needed to assist other programmes and operations within the Institute.

Minimum Academic Qualifications

Diploma or equivalent

Selection Criteria

1. Creative and analytical

2. Detail-oriented

3. Strong verbal and written communication skills

4. Ability to work in groups

5. Min 1 year of relevant working experience or equivalent

The Administrative Executive will be responsible to the Principal for all administrative details related to the day-to-day operations of the centre and provide customer care services to students and their parents during their stay with the school.

Job Role & Responsibilities

• Meet and greet parents, students and visitors at the school
• Provide proper information about school fees and programs
• Manage students information
• Issue invoices, collect school fees and issue receipts
• Purchase items from suppliers for capital expenditures, kitchen, stationery, events, etcPrepare Expenditure Requisition Forms and obtain price quotations from suppliers
• Prepare Expenditure Requisition Forms and obtain price quotations from suppliers
• Responsible for proper storage of stationary and uniforms
• Perform general clerical duties
• Support operational work flow

Job Requirements

• Minimum 3 GCE ‘O’ levels with at least B4 in English and credit in a second language
• At least 2 years experience in an administrative role
• Good interpersonal skills, able to relate to people from different culture and languages.
• Good written and verbal communication skills
• Able to work independently, multi-task and adapt quickly in a fast paced environment
• Able to handle confidential information with discretion and integrity
• Proficient in MSOffice Applications

We offer a competitive remuneration package plus benefits to the right candidate. Suitably qualified applicants are invited to send your updated resume in MS Word via APPLY NOW button.

Please include cover application letter and detailed CV with current and expected salary and copies of qualifications and testimonials. On appointment original copies must be provided for verification.

• Handle guest enquiries/complaints/compliments at Guest Experience (GXP) Centre.

• Ensure all calls are answered within stipulated time.

• Ensure all chat responses (verbal and online) are in accordance to the KPI set by Marriott International.

• Ensure all cases in GXP are closed in accordance to Brand standards.

• Ensure all requests are logged in GXP and follow-up accordingly.

• Ensure all room ready notifications meet the KPIs set by Marriott International.

• Ensure Mobile Key compliance and door validation testing are in compliance with Brand standards.