We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

工作總結

該角色涉及各種職責，包括但不限於：

• 透過公司 CRM 準確快速地記錄、分配和/或升級支援請求
• 透過遠端應用程式、電話和電子郵件提供客戶支持
• 需要時現場支援
• 軟硬體測試
• 端對端系統安裝
  最終用戶培訓
• 輪流值班後的支持
  

工作要求

• 候選人必須至少擁有電腦科學/資訊科技領域的文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位或同等學歷。
• 所需語言：馬來語和英語。普通話將是一個額外的優勢。
• 所需技能：MySQL、Microsoft Office、PHP、
  基本的伺服器、工作站和基本的技術故障排除技能是額外的優勢。
• 熟練或熟悉作業系統（Windows、Linux）設定、診斷和基本使用者操作。
• 最好是電腦科學/資訊科技或同等專業的入門專業。
• 必須有責任感，良好的溝通能力
• 擁有自己的交通是一個額外的優勢。
• 鼓勵應屆畢業生申請
• 職缺：2
  

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 事假

Job Summary

The role involves various duties including but not limited to:

• Accurately and quickly log, assign and / or escalate support tickets through company CRM
• Customer Support via remote applications, phone and email
• Onsite Support where required
• Software and Hardware Testing
• End to End system installations
  End User Training
• After Hours support on a rotating roster
   

Job Requirements

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/ Professional Degree in Computer Science / Information Technology or equivalent.
• Required language(s) : Bahasa Malaysia and English. Mandarin will be an added advantage.
• Required Skill(s): MySQL, Microsoft Office, PHP,
  Basic Server, Workstation and basic Technical troubleshooting skills is an added advantage.
• Proficiency or familiarity with operating system (Windows, Linux) setup, diagnosis, and basic user operations.
• Preferably Entry Level specialized in Computer Science / Information Technology or equivalent.
• Must have a sense of responsibility, Good Communication skills
• Possess own transportation is an added advantage.
• Fresh Graduates are encouraged to apply
• Vacancies: 2
   

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

工作範圍：

透過電話、簡訊、電子郵件等方式處理客戶的詢問。
透過良好的溝通技巧和流利的語言，以出色的方式解決問題，滿足客戶的期望
要求：

具有客戶服務代表或相關領域和行業經驗
歡迎無經驗工人
流利的語言（主要使用國語）
電腦知識（微軟Office）
良好的打字技巧

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

JobScope:

Handling customers' inquiries through calls, messages, email and so on.
Solve problem with great manner to fulfill customer expectation by great communication skills and fluent languages
Requirement:

Experienced in Customer Service Representative or related field and industry
Non- Experience worker was welcomed
Fluent languages (Mainly used of Mandarin)
Computer literacy (Microsoft Office)
Good typing skills

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

Care Assistant - Nights - Required at Ruckland Court Care Home in Lincoln -Part of the Country Court Family
Hours: 33 Hours per week, working weekends on rota (Shift Times 1900-0700)
Tucked away in the quiet Ermine district just north of Lincoln, Ruckland Court Care Home provides residential and dementia care in a homely and comfortable setting. Led by the Manager Adam, our staff are on hand 24-hours a day to deliver personal, individualised care, getting to know each resident and build meaningful relationships that create a true family environment.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,500+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT (NIGHTS) ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working night shifts
Able to engage well with the residents and their families
Have good written & verbal communication skills
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Care Assistant, Carer, support worker, dementia, Alzheimer’s, care worker, health and social care, healthcare, senior care assistant.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.

Essential Job Responsibilities

• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes assist with mail delivery, prepare for mail shipment, label or post outgoing mail, FedEx, UPS or other overnight delivery. Assists Office Administrator (OA) in providing overall support services necessary to assist the firm’s attorneys and support staff to function productively.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services includes set up conference rooms, meeting special client requirements, including correct table set up, tables are clean, lighting / shading is functional, and room is presentable.
• Performs facilities related duties including picture hanging, infrequent assembly of small furniture and other special needs as required.
• Assists with day-to-day facilities functions, including moving single or multiple offices/work locations, file cabinets, and boxes.
• Assist with office moves, replicating appearance in new location; set up of new offices with supplies, ensuring all equipment is functional, and office is presentable; departures, removal of all files delivering them to appropriate personnel, packaging of personal items, and ensuring office is presentable for next occupant.
• Hospitality Services includes coordination and upkeep of common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 50-75 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50-75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Scheduled Shift: 8:30 am - 5:30 pm, Monday - Friday (in office, NO remote work)

The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

• Thorough training program to kickstart your banking career  
• Access to extensive employee benefits & discounts 
• Be part of a collaborative and high-performing culture '

We are seeking a Part time Customer Banking Specialist to join our Belmont  team on a 12 month opportunity!

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

29 hours per week: 

• Monday: 9am-4.15pm
• Tuesday: 9.30am-2pm
• Wednesday:  9.30am-4pm
• Thursday: 9.15am – 4pm
• Friday:  9.15am-4.15pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.   

See yourself in our team 

As the Customer Banking Specialist in our Belmont Branch, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  
• Support customers with enquiries, maintenance on accounts and process applications for credit products    
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes   
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   
• Excellent communication skills & the ability to articulate financial terms in a clear way  
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 15/03/2024

• Thorough training program to kickstart your banking career  

• Access to extensive employee benefits & discounts 

• Be part of a collaborative and high-performing culture

Please note:

• Travel will be required between Rockhampton to Yeppoon

• Rosters are predetermined before applying please ensure you are available for Wednesday to Friday from 9 - 4:15pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.   

See yourself in our team 

As the Customer Banking Specialist in our Rockhampton to Yeppoon Branch, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  

• Support customers with enquiries, maintenance on accounts and process applications for credit products    

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes   

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   

• Excellent communication skills & the ability to articulate financial terms in a clear way  

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 20/03/2024

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

**Hybrid role in Dallas**

This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include leading design research activities and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods. The member insights will inform and inspire design and innovation engagements to address both user needs and HCSC stakeholder interests.

Required Job Qualifications:
• Bachelor’s degree and 3 years design research, product design, design strategy or another related field
• Strong written, verbal, and interpersonal skills
• Experience with user-centered design practices, methods, and tools
• Experience with qualitative and quantitative research methodologies and practices
• Experience with translating insights into actionable solutions, products, or services
• Experience working in a highly collaborative, consulting type environment

Preferred Job Qualifications:
• Familiarity with the health care industry and/or a highly regulated service industry
• Experience communicating with poise and professionalism with clients and co-workers
• Experience collaborating and working with multi-disciplinary teams and cross functional departments
• Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects
• Experience with Design Thinking, Human Centered Design, or UX and CX methodologies
• Passion for improving member journeys through design
• Experience with hybrid/remote working arrangements and virtual collaboration tools
• Maintains a curious, user-centered mindset

We encourage people of all backgrounds and experiences to apply.
Even if you don’t meet every listed qualification, apply anyway - you might have qualifications we haven’t even thought of yet.

#LI-HYBRID

 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

This position is responsible for managing and leading the legislative and regulatory review efforts from preliminary regulatory and legislative research leading to modeling/scenario planning through implementation assigned programs and products. Responsible for recommending solutions for the business , creating responses, developing divisional policies and procedures, and creating scenarios for pending or adopted legislation or regulations, and the resulting potential impact on the organization. May coach and mentor staff.

JOB REQUIREMENTS:
* Bachelor degree and 5 years of experience in business or project management OR 9 years experience in business or project management
* 3 years of regulatory experience
* Experience providing support to senior staff in process re-engineering and strategic problem-solving
* Knowledge of financial and statistical analysis and interpretation, impact analysis and quantitative/data modeling methods
* Experience conducting analyses and developing, executing and communicating strategic and operational impacts
* Creative thinking skills
* Experience providing strategic and tactical direction based on quantitative and qualitative analyses
* Knowledge of the regulatory process and Health Care Industry business processes, functions and drivers
* Experience providing support to senior-level staff in process re-engineering and strategic problem-solving
* Knowledge of enterprise business operations
* Writing, executive presentation, verbal communication, facilitation, decision-making, and interpersonal skills
* Organizational skills and detail oriented.
* Experience working independently and responding to rapidly changing priorities

PREFERRED JOB REQUIREMENTS:
* Master’s Degree or J.D.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Position Overview: We are currently seeking a highly motivated and bilingual (English/French) Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approval processes. This position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Answer incoming phone calls and respond to customer inquiries promptly and professionally. Schedule service appointments and dispatch technicians/vendors to customer locations as needed.
• Coordinate with technicians/vendors to ensure timely arrival and completion of service calls. Communicate effectively with customers to provide updates on service status and resolve any issues or concerns.
• Review and approve invoices for accuracy and completeness before processing for payment. Maintain accurate records of customer interactions, service requests, and invoicing activities. Collaborate with other departments, such as billing and accounting, to address customer billing inquiries and resolve discrepancies.
• Assist in maintaining customer satisfaction by consistently meeting or exceeding service expectations.
• Act as a liaison between customers and service technicians/vendors to facilitate effective communication and problem resolution.
• Continuously seek opportunities to improve processes and enhance the overall customer experience

Qualifications:

• Fluency in both English and French (written and verbal) is required.
• Previous experience in customer service or a related field is preferred.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Excellent organizational skills and attention to detail. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in using computer software and systems, including Microsoft Office Suite and CRM software.
• Demonstrated problem-solving abilities and a customer-focused mindset.
• Ability to work independently as well as part of a team.
• Knowledge of HVAC, refrigeration, or maintenance services is a plus but not required.
• Flexibility to work evenings, nights or weekends as needed.

Benefits:

• Competitive salary
• Comprehensive benefits package
• Opportunities for advancement and professional development
• Dynamic and collaborative work environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

***TELECOMMUTE: This position will work from home 5 days a week. Eligible for the state of Oklahoma ONLY. Candidate will have to pass a WFH speed test.***

*Out of state applications will not be considered.*

This position is responsible for facilitating clinical quality improvement projects and evaluation of Provider/Provider Group compliance with clinical practice guidelines. This role will consult with Medical Groups, physicians, providers, and other resources to assess, plan, facilitate implement, coordinate, monitor and evaluate options and services required to meet clinical quality improvement project objectives.

JOB REQUIREMENTS:

• Registered Nurse (RN), LPN, LVN, Physician's Assistant OR MSW (Master of Social Work)/LCSW (Licensed Clinical Social Worker) or other BH licensure with current, unrestricted license to practice in the state of operations OR Respiratory Therapist with master’s level or above degree
• Medical specialty certification (Certified Professional in Healthcare Quality (CPHQ) or Diabetic Education) OR Bachelor Degree in medical field such as Nursing, Health Care Administration.
• 3 years clinical practice experience.
• 2 years' experience in health insurance or managed care.
• 2 years quality improvement and/or project management experience.
• Experience conducting presentations for member and/or provider training.
• Current unrestricted  driver’s license.
• Ability to travel including overnight stays.
• Verbal and written communications skills.
• Data analysis experience.
• PC proficiency to include Word, Excel, and PowerPoint.

PREFERRED EXPERIENCE:

• Licenses Nurse with HEDIS experience HIGHLY PREFERRED
• Health plan QI (qualify improvement) HIGHLY PREFERRED
• HEDIS audit experience.
• Familiarity with EMR (electronic medical record) and Inovalon (HEDIS software)

We encourage people of all backgrounds and experiences to apply.

Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.

*Sponsorship will not be provided for this role.*

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

445E Willard Avenue, Newington, Connecticut, 06111, United States of America

We encourage fun, on and off the clock.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. In this support role you will ensure the timely and accurate completion of change requisitions, treatment logs, patient charts, invoices and purchase orders. You also will assist patients with transportation arrangements and physician appointments.

Dialysis is serious business. That is why we encourage fun. If you love patient-centered health care with real relationships inside a company that encourages fun on and off the clock, then DaVita is the place for you.

We offer career options to fit your lifestyle.

Here is what you can expect when you join our Village as an Administrative Assistant:
• A community first, company second culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

We seek a personable individual with excellent computer and clerical skills (Microsoft Office). You must type 60 WPM and have a high school diploma or GED. Medical secretary or secretarial certification is preferred-as is at least 1 year in a related administrative position in a medical setting.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Summary

This position will provide support to providers, staff and patients who fall under the auspices of the LGHP (Lancaster General Health Physicians) and/or partnering practices. Responsible for the telephonic/electronic intake, assessment, planning, coordination, and implementation of standardized protocols relating to patient symptoms and dispensation of medical advice.  The triage nurse will assist with triage in the EMR in-basket and nurse telephone line, nurse case management, collaboration with clinical teams, clinicians, and other departments as necessary, and provide quality patient care in compliance with local, state, and federal regulations and accreditation standards. This patient-centered position delivers services with focus on customer service and symptom management.  This nurse works with all primary care practices to assist with triage duties and related tasks. 

Job Description

LOCATION: Commercial Avenue, E. Petersburg
HOURS: Part-time 0.6 FTE (48 hours/2 weeks); every weekend: Friday 5pm to 10pm; Saturday and Sunday 8am to 8pm

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Monitors and responds to triage calls in person, through the  the nurse phone line and/or via an EPIC inbasket.
• Talks directly to patients on the telephone and directs them to emergency rooms/urgent care centers, dispenses home care advice, or schedules appointments with health care clinicians during office hours.
• Determines urgency of seeing patient based on brief assessment and familiarity with patient’s condition and history.
• Uses computerized, evidence-based clinical decision making including algorithms.
• Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to emergency departments immediately or arranges for an ambulance.
• Provides appropriate home health advice to patients who do not need to go directly to the emergency room, and schedules appointment with provider as necessary.
• Ensures accurate documentation forall conversations and treatments are recorded in patient’s electronic medical record.
• Arranges appointments for patients who do not need to go to the emergency room but need to see a physician.  Consults with clinicians as needed.
• Provides generalized health information as appropriate when patients have questions, i.e. “Do I need a flu shot?”
• Serves as a clinical resource and professional role model for other nursing staff.
• Prioritizes work tasks and services and completes them in a timely manner.
• Assists in medical chart reviews and compiling data for audits and reports.
• Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
• Provides patient education regarding disease processes, therapies, and healthful behaviors.
• Communicates appropriately and tactfully with all staff, patients, families, consultants, and community members in accordance with the Penn Medicine Experience Standards.
• Provides timely response to calls and patient/staff inquiries.
• Participates in staff, planning, in-service, and other meetings as needed.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Other duties as assigned as related to triage workflows.

MINIMUM REQUIRED QUALIFICATIONS:

• Current licensure as a Licensed Practical Nurse, or Registered Nurse, issued by the PA State Board of Nursing required.
• Healthcare BLS
• Minimum of Three (3) years of clinical experience in direct patient care, preferably ambulatory care setting
• Current CPR certification
• Strong customer service skills

PREFERRED QUALIFICATIONS:

• Bilingual
• Computer skills and knowledge of word processing
• Demonstrated ability to work effectively in an independent environment.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer