Total 59 job vacancies by AirAsia

Job Description

AirAsia X is seeking a skilled and experienced Legal Counsel to join our team on a 6-month contract basis. The Legal Counsel will provide comprehensive legal support to the company, primarily focusing on commercial contracts, regulatory compliance, and general legal matters related to the airline industry.

Key Responsibilities:

• Review, draft, and negotiate a wide range of commercial agreements, including but not limited to aircraft leases, supplier contracts, and service agreements.

• Advise on legal matters related to aviation regulations, compliance, and licensing requirements.

• Provide legal support and guidance to various departments within the organization, including operations, finance, and procurement.

• Conduct legal research and stay updated on industry developments, regulatory changes, and best practices.

• Assist in resolving legal disputes, claims, and other matters as they arise.

• Collaborate with external legal counsel and other stakeholders as necessary.

• Assist in the development and implementation of company policies and procedures to ensure compliance with applicable laws and regulations.

• Support other legal initiatives and projects as assigned by the General Counsel or senior management.

Special Challenges

Fast paced and diversified business that requires the successful candidate to possess:

• Excellent interpersonal and collaboration skills who is flexible, willing to learn, and to take on new challenges

• Multitasking ability but able to work independently and under pressure with good time management

• Diverse and inclusive mindset who is able to work with different cultures, skill levels and different ways of working

• Strong business acumen with ability to assess and balance any reputational risk to the company based on the business situations

• Strategic thinking and able to provide advice relating to long-term business goals

• Ability to handle a range of client demands, mixing project work and day to day transactions in a fast-paced environment

Experience and Qualifications required

• Law degree and professional legal qualification with minimum 6-7 years post-qualification experience working in a law firm or legal department of a medium to large international corporation.

• Fluent written and spoken English & ability to speak and/or read Chinese will be a plus point.

• Excellent verbal and written communication skills, particularly in explaining legal concepts and issues in simple language to non-lawyers and providing succinct, accurate and comprehensible legal advice. Knowledge of the legal areas relevant to e-commerce and digital including contracting and procurement

• Ability to understand and take account of business drivers and needs, and to draft contract with appropriate understanding and interpretation of the business and commercial intentions

• Strong influencing, negotiating and facilitation skills

• Exposure to international civil and/or common law contracts

• Ability to develop and sustain relationships with clients at all levels and in a range of cultures.

Duration: 6-month contract, with the possibility of extension based on business needs and performance.

Job Description

• Manage and control overall planning from assessment of feasibility and budget allocation until project delivery and revenue tracking
• To plan and schedule for project stages within the 3 constraints: scope, time and cost.
• Develop full-scale project timeline for each project based on resource management.
• Prepare and execute project kickoff meeting with key stakeholders.
• To prepare weekly projects status or progress reports.
• To work closely with Product Manager, Subject-Matter Expert, Tech Lead to prepare for preliminary requirements from business users prior to project business specification documentation signoff.
• To work closely with Quality Assurance team and Development team on project deployments.
• Establish contingency plans with backup resources and accommodations for prospective delays if needed.
• To track proper project documentations.
• To govern on Project Management Processes (PMP) framework in all projects.

The fit:

• With at least to 5 years of Project Management skills preferably with Software Development project experience.
• Agile involvement is an advantage.
• Excellent communication spoken & written skills.
• A team player and ability to work with all levels of people.
• Ability to work independently and under pressure within tight deadlines.

Job Description

Why AirAsia? Are you ready to take off and be an Allstar? Whether you’re applying for a developer, customer happiness or crew, at AirAsia we act as One AirAsia. If you are hungry to make a difference with one of the most well known low cost airlines and to work in the dynamic technology hub, this is the job for you. Airline Tech lead is a versatile team member that can juggle multiple components, software, API within Airline domain, someone who can inspire, mentor, push his members to move forward in their project and personal goal. Working together with the Engineering Manager creates an ecosystem that is healthy, positive, and growing.

Responsibilities:

• Technical design by combining existing or creating new components
• Evangelize modern software development practices across multiple roles in the engineering team.
• Mentor, track and guide the professional and technical development of your team members per quarter
• Provide continuous feedback and recognize the individual strengths and contributions of your team members Inspire other team members with positive feedback and attitudes
• Together with engineering manager unblock each team member blockers
• Help your team build relationships across functions with QA, scrum team, operations, support and other teams to ensure AirAsia's continuing success
• Be a hands-on software engineering tech lead who will spend up to 50% of their time in design reviews, sprint planning and other Agile artifacts. 50% will be on listening to the team, cure all the pain points Experimenting with emerging technologies and prototypes and understanding how they will impact what comes next.

Duties:

• Leads technical discussions in the team and functional areas.
• Expertly design and own technical solutions for board or complex requirements insightful and technical approaches.
• Describes, analyzes and convinces others about major technical tradeoffs and decisions.
• Identifies, defines and solves strategic important problems.
• Can interpret, add to and execute against cross-functional strategies.
• Works with key stakeholders to make critical decisions.
• Leads initiatives and meetings within the team and functional areas.
• Motivates and empowers teammates to achieve a higher level of performance.
• The quality of work done by the team is indistinguishable from the engineer, regardless of who did it.
• Garner resources from the whole team to complete its work.
• Initiates and facilitates meaningful discussions around complex issues.
• Influences decision making and prioritization across multiple teams.
• Trusted to communicate the engineering brand externally.
• Analyze the interview and onboarding processes and suggest any needed improvements.

Qualifications and Competencies:

• BS degree in Computer Science or a related technical field or equivalent practical experience.
• 10+ years of related software engineering experience.
• Must be comfortable coding in at least one of the following: NodeJS, Java,, Python
• Strong knowledge in Software Development Life Cycle Experience designing and deploying dynamically scalable, highly available, fault tolerant, and reliable applications.
• Have experience in CI/CD tools (Gitlab Pipelines, Travis)
• Strong Design knowledge, using S.O.L.I.D principles Have deep experience in building application on top of one of 3 clouds such as (GCP, AWS, Azure)

Job Description

Why AirAsia? Are you ready to take off and be part of the Allstar employee?

Whether you’re applying for a developer, customer happiness or crew, at AirAsia we act as One AirAsia. If you are hungry to make a difference with one of the most well known low cost airlines and to work in the dynamic technology hub, this is the job for you. Airline Tech lead is a versatile team member that can juggle multiple components, software, API within Airline domain, someone who can inspire, mentor, push his members to move forward in their project and personal goal. Working together with the Engineering Manager creates an ecosystem that is healthy, positive, and growing.

Responsibilities

• Technical design by combining existing or creating new components
• Evangelize modern software development practices across multiple roles in the engineering team.
• Mentor, track and guide the professional and technical development of your team members per quarter
• Provide continuous feedback and recognize the individual strengths and contributions of your team members Inspire other team members with positive feedback and attitudes
• Together with engineering manager unblock each team member blockers
• Help your team build relationships across functions with QA, scrum team, operations, support and other teams to ensure AirAsia's continuing success
• Be a hands-on software engineering tech lead who will spend up to 50% of their time in design reviews, sprint planning and other Agile artifacts. 50% will be on listening to the team, cure all the pain points Experimenting with emerging technologies and prototypes and understanding how they will impact what comes next.

Duties:

• Leads technical discussions in the team and functional areas.
• Expertly design and own technical solutions for board or complex requirements insightful and technical approaches.
• Describes, analyzes and convinces others about major technical tradeoffs and decisions.
• Identifies, defines and solves strategic important problems.
• Can interpret, add to and execute against cross-functional strategies.
• Works with key stakeholders to make critical decisions.
• Leads initiatives and meetings within the team and functional areas.
• Motivates and empowers teammates to achieve a higher level of performance.
• The quality of work done by the team is indistinguishable from the engineer, regardless of who did it.
• Garner resources from the whole team to complete its work.
• Initiates and facilitates meaningful discussions around complex issues.
• Influences decision making and prioritization across multiple teams.
• Trusted to communicate the engineering brand externally.
• Analyze the interview and onboarding processes and suggest any needed improvements.

Job Description

As a Market Manager, you will play a pivotal role in driving airasia MOVE's market presence and fostering strong relationships with key destinations. Your responsibilities will include maintaining and expanding relationships with hotel partners, analyzing data to improve commercial performance, and representing the company at events. This role offers a dynamic and exciting opportunity for someone with a strong background in the hotel or travel industry and a passion for people development.

Key Responsibilities:

• Foster new relationships in key destinations to increase the company's footprint.

• Build, nurture, and grow commercial relationships with both new and existing hotel partners.

• Implement strategic plans, promotional activities, and continuous engagement with hotel partners to enhance cooperation.

• Analyze market data and trends to identify opportunities for increased productivity, rate competitiveness, and availability for AirAsia.

• Track, monitor, and assess team performance, ensuring that KPIs and targets are met using appropriate tools and resources.

• Ensure that hotel partners are well-versed in the AirAsia platform, system, and business model.

• Share up-to-date market insights, data, reports, and relevant information from both internal and external sources to support informed decision-making.

• Represent airasia MOVE at relevant events that promote the company's brand and products.

• Collaborate with other Line Of Business (LOB) teams to introduce their products to hotel partners as needed.

• Effectively coordinate, communicate, and align strategic planning and objectives from senior management to the team.

Requirements

• Minimum of 5 years of experience in the hotel or travel-related industry (experience in OTA is an added advantage).

• Good understanding of data and able to interpret them into meaningful insights.

• Ability to develop & execute business strategies to drive growth.

• Strong project management skills. 

• Strong communication and interpersonal skills. 

• Strong focus on achieving set goals with high agility.

• Solid knowledge in airline/hotel/package revenue management.

• Willingness to travel or work outside of the office as required by business need.

Job Description

AirAsia Software Engineering Team (AASET) is a technology centre that designs and creates custom-built solutions for the group's airline and digital businesses. It is a global initiative to drive its digital transformation. The technology centre comprises of a team of software engineering and technology experts based in RedQ office and Bangalore, who would work to streamline the airlines digital assets such as its website and mobile app along with creating and implementing new products and enhancements such as the new artificial intelligence (AI)-powered chatbot, among others, for a seamless journey.

Responsibilities

• Take ownership of technical aspects of our global technology infrastructure, ensuring that the platform is being used to its fullest potential through designing and building applications around our customer’s needs
• Review and monitor current engineering work, as well as previously constructed applications, to ensure the software is running as smoothly as possible
• Work directly with our internal product and engineering teams to ensure that our technology infrastructure is seamlessly and effectively integrated with our third-party software, conceive and build the necessary applications to make this happen
• Provide support for platform related issues.
• Triage and fix issues reported by other teams to help with early resolution
• Partner with Product and UX to design, implement, and deploy a system that turns business travel from mundane to magical
• Serve as a key member of our Engineering team and contribute to establishing best engineering practices.
• Take us from good to great.

Required experience

• To be proficient in Web Development using Go/NodeJs more than 5 years experience
• Great in Data Structure & algorithms, Aptitude and problem solving
• Have a deep respect for the challenges associated with operating a large-scale system in production, and designs and implementations reflect that understanding.
• Have a solid understanding of OOP REST architecture with experience in RESTful implementation
• Be familiar & experienced with Core Java, Spring Framework and Hibernate Different Design Patterns in Java & Spring Git and release management Relational databases such as MySql Unit Testing
• Exceptional track record in delivering quality engineering solutions at different levels of the stack
• Strong experience in distributed systems design and best practices
• Strong experience with continuous integration, test automation, and monitoring
• Strong experience in application deployment and high availability
• Ability to work on a cross-functional team touching different parts of our core services

Job Description

Functional Responsibility:

• Promote AirAsia’s good governance 

• Support on cost efficiency, revenue enhancement and avoidance of revenue leakages

• Improve internal process to bring service excellence and enhance customer experience

Roles & Responsibilities

• Strengthen AirAsia brand image and customer advocacy

• Adopt AirAsia’s culture and follow AirAsia’s desired behaviour

• Ensure adequate self-development and training is undertaken to fulfil accountabilities

Functional Duties

• Responsible in establishing the Audit Work Program and ensure that audit is conducted as per the Audit Work Program across all the AOCs;

• To do audit preparation before the commencement of the Audit, i.e. prepare Audit Notification, Audit Planning Memorandum, document request list, etc.;

• To lead the Audit Team and ensure the Audit is meeting the objectives and completion of the assignment within the allocated resources;

• To compile and ensure the accuracy of fact and completeness of the Audit Report and Audit working paper;

• Assist the Corporate/Station/IT Audit Manager in all matters of internal audit, including planning the scope and procedures for audit engagements;

• To execute any cross function assignment within GIA department; and

• To carry out any tasks and works assigned by Audit Manager and above as and when needed

Roles Duties

• Perform preliminary review, including the internal control evaluation, with guidance from the Audit Manager

• Perform Audit assignment in accordance to the professional standards, within the scope and resource allocation limits of the Audit assignment

• Write the draft observation

• Ensure completeness of Audit working paper

• Perform ad-hoc audits on area of concerns as and when required

• Follow working procedures and ensure SOPs compliance

Traits

• Good command of English, both oral and written 

• Maintain high confidentiality and tactful

• Be able to carry out the work independently, objectively and professionally with utmost good faith

• Dependable and able to work under pressure

• Good organisational, leadership, and interpersonal skills

• Ability to make sound judgement and decision

• A person with self-confidence

Education - Bachelor Degree of any fields

Working experience - 3 - 4 years of experience in Internal Auditing

Job Description

Job Responsibilities

• Lead or participate in consulting projects, coordinating with cross-functional teams to achieve project objectives within defined timelines.

• Collaborate with internal and external airline clients to develop business plans, strategic plans and recommendations for improving their businesses, which may include route planning, revenue management, cost reduction, or marketing strategies.

• Conduct in-depth analyses of airline operations, performance metrics, and industry trends to identify areas for improvement.

• Evaluate and optimize various aspects of airline operations, such as scheduling, crew management, fuel consumption, and ground services.

• Analyze financial data, including revenue, cost structures, and profitability, to help airlines make informed financial decisions.

• Conduct market research and competitor analysis to help airlines identify market opportunities and stay competitive.

• Develop financial models to evaluate business opportunities

• Presentations to internal and external clients, as well as pitch decks to potential clients

• Create investment proposals for internal and external stakeholders

• Board Paper preparations and Board Updates on projects to drive decision making

• Facilitate transaction (M&A) negotiations and provide support during the integration process

• Develop and maintain relationships with target companies from the initial merger or acquisition stage to the closing stage

• Coordinate and implement due diligence for all transactions - operations, financial, commercial areas

• Supporting any other tasks/projects as directed by CEO and Management

Qualifications

• Educational Background: Bachelor's degree in finance, aviation management, business, engineering, accounting or a related field, MBA will be an added advantage

• Minimum 5 - 10 years of experience. Airline, aviation or consulting work experience will be a plus

• Industry Knowledge: In-depth knowledge of the aviation industry, airline operations, regulations, and market dynamics will be an added advantage 

• Analytical Skills: Strong analytical and problem-solving skills to assess complex issues and provide data-driven solutions.

• Communication Skills: Excellent communication and presentation skills to convey findings and recommendations to internal stakeholders and external clients effectively.

• Project Management: Proficiency in project management methodologies and tools to lead and manage consulting projects. 

• Computer Skills: Familiarity with software and tools for data analysis, modeling, and presentation, ie G-Suites, MS Office

• Client Focus: A customer-oriented approach, with the ability to build and maintain strong client relationships.

• Teamwork: Ability to work collaboratively with colleagues and clients in a team-oriented environment.

• Problem-Solving: Innovative thinking and adaptability to address a wide range of challenges and opportunities in the aviation industry.

• Work Style: Ability to work independently and be self motivated as well as be an active and engaged member of the team. Able to lead projects independently with minimal supervision. 

Job Description

• Managing route approval processes to ensure route approvals/seasonal approvals are obtained in time to meet network plans.

• Ensure that the company complies with the regulations of the regions for intended operations as planned by the Network Planning department.

• Keep abreast with the amendments to the existing bilateral agreements or new agreements proposed with a country.

• Responsible for engaging governments, authorities and regulators both local and foreign to secure air traffic rights certification for operating new routes, charter flights, incremental frequency, ad hoc/rescue flights  for AirAsia Berhad. This will include developing and cultivating strong regulatory working relationships with foreign civil aviation authorities.

• Ensure the effective regulatory liaison with local authorities i.e. Ministry of Transport, Department of Civil Aviation Authority Malaysia and Malaysian Aviation Commission and/or its equivalent agencies to ensure all related approvals are obtained in time to meet network plans.

• Assisting the Ministry of Transport with preparations and strategy for Air Talks with other governments to negotiate for increased or new bilateral rights and working towards new or revised Air Services Agreements.

• Collect and validate aircraft documentation for submissions to the regulatory authorities.

• To develop and maintain relationships with Malaysian embassies/other relevant government agencies in foreign countries and similar organisations (e.g. foreign embassies) located in Malaysia.

• Attend meetings internally within the departments/divisions and external meetings with ministries and other relevant authorities.

• Monitor Permit Renewal database and apply for new permits when required.

• Keep up to date with national and international legislation, guidelines and customer practices

• Attending to the annual budget preparation

• Ad hoc route approval submissions and other regulatory relevant tasks as and when required by the company.

JOB REQUIREMENTS

• Relevant degree in Economics or Law or Business studies or Management from a recognised university or other relevant professional qualification/ certification

• Proficient in oral and written English and Bahasa Melayu

• Excellent computer skills and proficient in Microsoft Office & Google Suite

• Ability to negotiate with stakeholders and maintain high confidentiality, tactful and discretion when dealing with people

• Possess good interpersonal and communication skills to collaborate effectively with internal and external parties

• Possess personal traits: friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment  

• High comfort level working in a diverse environment

• Able to travel as and when required

• Experience in compliance and/or regulatory background will be an advantage

Job Description

We are looking for a talented and experienced designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business needs into fantastic customer-focused solutions. Ideal candidates are self-starters who bring original ideas and fresh approaches to each project they work on. They are responsive, flexible, and thrive in collaborative work environments.
 

Job Description

• Responsible to create campaigns for new product launches & tactical marketing campaigns with focus on Ancillary services eg. Baggage, Seats & Insurance. 

• Create digital marketing strategy to drive take up rate across different point of sales and channels.

• End to end execution of offline programs and on-ground events to drive awareness on core ancillary products

• Perform deep-dive analysis and post-mortem to identify and assess initiative effectiveness to recommend improvement opportunities.

• Monitor revenue performance for online & offline channels and perform root cause analysis to develop corrective strategy.

• Develop campaign promotion mechanism to support both Local & Regional campaigns and perform impact assessment.   

• Responsible for driving and supporting product innovation that brings a better value proposition to our customer.

• Work closely with different stakeholders i.e Marketing/ Product/ Data Science/ Operation/ Cluster team etc to jointly ensure successful execution of commercial initiatives.

• Managing projects that require complex planning and integration of multiple tasks and details.

• Monitoring market conditions and competitor activities to identify opportunities for new ancillary products or services.

• Coordinating and working with other departments such as Ground Operations, Customer Happiness, Marketing, Ancillary Pricing  to ensure that ancillary product sales and operations  are running smoothly

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field

• Must have 3-5 years work experience in a Marketing role or anything related to Business Administration, Product Development, Advertising and Public Relations

• Strong knowledge of digital marketing channels and technologies, including web, social media, and email marketing

• Experience in event/trade show management

• Strong analytical skills and the ability to use data to make informed decisions

• Excellent communication and interpersonal skills

• Strong organizational and project management skills

• Ability to work independently as well as in a team-oriented environment

• Proficient in Microsoft Office and marketing automation software

• Experience in any of the following: airline, e-commerce, start-up or platform is a plus!

Job Description

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Responsibilities:

• Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guests to the aircraft.

• Deplaning guests from the aircraft.

• Providing assistance to guests if any special need: wheelchair, NTL, etc.

• Handling documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passengers that check-in their luggage.

• Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.   

Qualifications:

• Bachelor's Degree in any field with customer service or ground service experience

• Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous 

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Thai or local language where staff is located  

• Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous

• Able to work on shift with flexible hours
  
   

Job Description

Job Title: Contract Manager

Job Description:

We are looking for an experienced Contract Manager to join our team. The Contract Manager will be responsible for negotiating and drafting contracts and other legal documents, ensuring compliance with legal and regulatory standards, managing contract amendments and modifications, resolving disputes, collaborating with stakeholders, monitoring contract performance, maintaining relationships with business units and vendors, and providing assistance to the Head of Legal.

Responsibilities:

- Negotiate and draft contracts and legal documents.
- Review contract terms and conditions and ensure compliance.
- Manage contract amendments, modifications, and disputes.
- Collaborate with stakeholders and monitor contract performance.
- Develop and maintain relationships with business units and vendors.
- Assist the Head of Legal as needed.
- Provide final approval for translated documents (proofreading).

Qualifications:

- Bachelor's degree in law or related field.
- Minimum of 3 years of managerial experience.
- Total of 10 years of experience in contract management or related field.
- Strong negotiation and drafting skills.
- Excellent attention to detail and analytical abilities.
- In-depth understanding of legal and regulatory standards.
- Proficiency in English, both spoken and written.

If you meet these qualifications and are interested in joining our team as a Contract Manager, we encourage you to apply. Join us in driving excellence in contract management within our organization.

Job Description

1. Report to GSO level above or Station Manager if necessary.
向GSO 以上汇报， 包括航站经理（如果必要）
2. Supervise and perform the nominated ground handler passenger movement process：Pre-check-in、Check-in、Baggage reconciliation、Departure gate process、Boarding、Flight closing、Reporting.
监控和执行乘客值机全过程，包括行李超重处理，托运行李的检查，航班关闭服务，报表,
Supervise & monitor ramp operations：ARR and DEP ramp movement、Cargo、Engineering、Fuelling、Cleaning、BAH/DPR/OHD
监控机坪操作流程 ，包括动向监测，货物监管，机务监管，油料监管、机场清洁，不正常行李处理、重量分配等
Ensure above all ground handling activities strictly comply our SOP and meet the requirements.
确保以上地面代理提供的各项服务符合公司的运行程序和要求。
3. Supervise & perform post-flight operations：Banking、Daily service report、Monitor routine operation and administration
监督和执行航班的后续工作，包括银行入账，日常服务报表
4. Ensure no safety issue during operations and on time performance at station.
确保安全运行及航站的航班准点
5. Provide timely and accurate monthly station report
根据公司的要求，提供准时有效的报告。
6. Assist station manager to achieve daily and monthly task
协助航站经理完成部门既定的目标
7. Complete other job assigned by GSO level above including station Manager.
按时完成GSO及以上管理人员布置的其它工作
Requirements：
1. College degree or above
大专以上学历
2. Microsoft (word/excel/power point etc) or Google will be a plus
熟悉Office，通Google办公软件更佳。
3. Able to work under shift
适应轮班
4. Good English speaking, writing and listening
良好的英语说写听能力
5. Foreign airlines operation experience will be a plus
有航空工作经验优先
6. Good interpersonal and Team work spirit. Obey management & work assignment
良好的交往能力和团队合作精神,服从管理和工作分配。
7. Good communication skills and learning ability
良好的沟通技巧和学习能力
8. Be able to work under pressure and long hours
抗压能力强，吃苦耐劳
9. Honesty, faithfulness, reliability and uprightness.
为人诚实 忠诚 可靠和正直

Job Description

Executive, Customer Happiness ( Korean Speaker )

We are a travel-tech company, the world’s best low-cost airline for 14 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of Korean and Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.