Customer Service Agent - 658962
Contract
Junior Executive
Kuala Lumpur, Federal Territory of...
5 days ago
Key Responsibilities:Efficient Client Support:Provide timely, accurate responses to client inquiries via hotline, email, and live chat.Maintain professionalism and empathy in every interaction, delivering world-class service....
Key Responsibilities:
- Efficient Client Support:
- Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
- Maintain professionalism and empathy in every interaction, delivering world-class service.
- Complaint Management & Resolution:
- Investigate and resolve customer complaints by coordinating with internal teams.
- Proactively escalate critical issues and keep clients informed throughout the resolution process.
- Customer Feedback & Advocacy:
- Gather and analyze customer feedback to identify trends and pain points.
- Act as a vital link between clients and our business, suggesting improvements to senior management.
- Enhancing Customer Satisfaction & Loyalty:
- Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
- Cultivate strong relationships by anticipating client needs and offering tailored support.
Requirements:
- Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
- Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
- Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
- Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
- Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
- Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
- Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
- Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
- Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
- Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.
Benefits:
- Annual Leave: 12 days (<5 years); 16 days (>5 years)
- Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
- Hospitalization Leave: 60 days
- Maternity / Paternity Leave: 98 / 7 days per confinement
- Outpatient (Normal GP): Unlimited
- Outpatient (Specialist)
- Hospitalization & Surgical
- Group Term Life / PA Insurance
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.