Total 2 technical support job vacancies in Taman Kempas Utama

ROLE SUMMARY:

As the Business Support Coordinator at ULD Logistics & Distribution Sdn Bhd, you will be responsible to execute and facilitate the daily operations of the company. You will be assisting to coordinate personnel and processes to achieve the effective communication, negotiation, customer-oriented approach and distribution of goods to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Main Responsibilities

Warehousing 

• Manages warehouse inventory and maintains database.
• Coordinates and schedules the movement of products throughout the warehouse including storage and shipment of finished product.
• Implements daily production and shipping plan, arranging for excess stock to be stored in warehouse
• Manages daily flow of finished products by modifying storage space assignments.
• Confirms availability of items to be shipped by verifying inventory records or conducting inventories of required items.
• Identifies and reports slow-moving product and with approval, arranges for the removal of the product.
• Documents all related activities and completes forms and reports.

Operations 

• Responsible for day-to-day coordination, execution and tracking of sea import and export. Communicate with carriers, terminals, customs brokers, truckers and oversea agents.
• Ensure all shipment documentations are compliant with customs rules and regulations.
• Establish and maintain effective relationships and communication with customer, clients, carriers, forwarders, customs etc. and ensure an impeccable service.
• Complete customs clearances and ensure full compliance to any relevant regulations.
• Manage documentation flows; This includes all operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, licenses etc.
• Coordinate the collection/delivery processes and manage this until the final destination according to customers’ requirements.
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.

Customer Service & Indoor Sales

• Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. 
• Answering potential customers' questions and sending additional information per email.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Other ad-hoc tasks, urgent duties and projects as well as assignments.

Job Highlights

• Inhouse training and upskilling programs.
• Passionate, innovative and energetic work culture.
• Career development, advancement and growth potential.

角色總結：

作為 ULD Logistics & Distribution Sdn Bhd 的業務支援協調員，您將負責執行和促進公司的日常營運。您將協助協調人員和流程，以實現有效的溝通、談判、以客戶為導向的方法和貨物分配，以確保各種管道的順利運作，以實現最大效率。

主要職責

倉儲

• 管理倉庫庫存並維護資料庫。
• 協調和安排整個倉庫的產品移動，包括成品的儲存和運輸。
• 執行日常生產和運輸計劃，安排多餘庫存存放在倉庫
• 透過修改儲存空間分配來管理成品的日常流程。
• 透過驗證庫存記錄或對所需物品進行盤點來確認要運送的物品的可用性。
• 識別並報告滯銷產品，並在獲得批准後安排移除該產品。
• 記錄所有相關活動並填寫表格和報告。

營運

• 負責海運進出口的日常協調、執行和追蹤。與承運人、碼頭、報關行、卡車司機和海外代理商溝通。
• 確保所有裝運文件均符合海關規則和規定。
• 與客戶、委託人、承運人、貨運代理、海關等建立並維持有效的關係和溝通，確保提供無可挑剔的服務。
• 完成清關並確保完全遵守任何相關法規。
• 管理文件流程；這包括所有營運交易，例如提單 (B/L)、裝箱單、商業發票和原產地證書、許可證等。
• 根據客戶的要求協調收集/交付流程並管理直至到達最終目的地。
• 處理客戶與交付、帳單準備和驗證相關的詢問、請求和投訴。

客戶服務和室內銷售

• 與客戶溝通，向潛在客戶撥打外線電話，並跟進線索。了解客戶的需求並識別銷售機會。
• 回答潛在客戶的問題並透過電子郵件發送附加資訊。
• 將合格的機會分配給適當的銷售主管，以進行進一步的開發和結束。
• 其他臨時任務、緊急職責和項目以及指派。

工作亮點

• 內部培訓和技能提升計劃。
• 充滿熱情、創新、充滿活力的工作文化。
• 職業發展、進步和成長潛力。