Total 4,635 technical engineer job vacancies in Customer Service category in Malaysia

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

ACCOUNTABILITY:

• Managing product quality (QP) complaints from customers in SEA
• Provide “Normal technical assistance (NTA)” to customers in SEA
• Conduct QMS audit, or other quality related activities, on supplier / 3PM (tollers) in SEA when required

RESPONSIBILITIES:

• Ensure all QP complaints are handled in a timely and consistent manner. This includes but not limited to:
• Pulling all relevant stakeholders (including sales, plant QC, technical service, process technology, supply chain, product manager etc) together to investigate and resolve the complaints. Organize meetings as necessary.
  Visit customer or warehouse when required
  Ensure all corrective and preventive actions (CAPA) are effectively executed
  Ensure relevant information are collected and documented in CRM system
  Prepare final investigation report for customers
  
• Conduct quarterly QP complaint trend analysis to identify areas for improvement (if any)
• Organize quarterly “Product quality complaint council (PQCC)” to review QP complaints and trends with all stakeholders and drive continual improvements.
• Provide timely and accurate Normal Technical Assistance (NTA) to customers.
• Maintain QP complaint and NTA handling process integrity. Continually improve and standardize internal workflows and procedures whenever applicable.
• Conduct QMS audits (or other quality related activities) on suppliers and 3PM (tollers) whenever required

REQUIREMENTS:

• 4-5 years’ experience in multinational company or internally at least 2 years minimum experience within LZ organization is required.
• Experience in the chemical, pharmaceutical, food, oil industry is preferred
• Operations, customer experience or quality assurance experience is preferred.
• University Degree or above in material or chemical engineering or chemistry is preferred;
• Effectively communicate both verbally and written in English

COMPETENCIES:

• Acts with integrity
• Communicates effectively
• Collaborates (locally and globally)
• Seeks new and better approaches to their work
• Delivers results
• Develops self
• Analysis

Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

Title: IT Desktop Support

The COMPANY

Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing
team.

The ROLE

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include;
* Resolving End User Issues
* Setting up new computers
* Creating new users
* Resetting passwords
* Tracking Issues
* Desk-side Support
* Documentation
* Helpdesk Ticketing using Dell KACE System
* Hardware Setup & Breakdown
* Imaging Computers
* Software Installation

The CANDIDATE

The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing;

* IT Support desk/First Tier Support experience
* Good IT qualifications
* Background troubleshooting Windows 10 / 11 Desktop Operating systems
* Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
* Can confidently fix hardware breaks.
* Hyper-V/VM Ware understanding
* Strong problem solving skills
* Great customer service skillset

Salary: Depending on experience + Excellent Package
PACKAGE includes;

Pension
Health Care
Life Insurance
Critical Illness Cover
All from start date

This role is commutable from:
Peterborough
Grantham
Stamford
Bourne
Market Deeping
Deeping St James
Glinton
Corby
Oundle
Wansford
Oakham
Colsterworth
Corby Glen
Langtoft
Baston
Uppingham
Wittering
Barnack
King's Cliffe
South Witham

Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Customer Success Manager will be driving service excellence with strong technical background in customer onboarding and platform integration. Permanent Full Time Sydney CBD Office Location Flexible/Hybrid Working Arrangement Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations? security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer Success Manager (Technical Service Delivery Manager) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience. Key Responsibilities: Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and enforce best practices for incident management, problem resolution, and escalation procedures. Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and? Click here to view more detail / apply for Customer Success Manager (Technical Service Delivery)

1. Overall responsibility:

- Installation, repair, maintenance of medical equipment in Singapore

- Supports the Sales Team with technical information and customer calls as needed

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated timeframe

- Available for travel for training overseas

2. Consults with

• Directors

• Administrator

• Product Managers/Engineers of Principals

3. Capabilities

- Communicates effectively,

- Resourceful,

- Can work independently,

- Desire to upgrade technical and interpersonal skills

- Prompt customer response

4. Qualifications

• Electric & Electronics Engineering Certification or Equivalent

• Basic knowledge of PC, Windows & Microsoft Office

• Good communication, reading, writing English

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Job Responsibilities

• Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
• Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
• Foster increased customer satisfaction and nurture long-term customer relationships.
• Renew maintenance contracts as needed to ensure ongoing service provision.
• Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
• Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
• Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

• Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
• Fundamental IT knowledge covering hardware, networks, and databases.
• Ability to perform effectively under pressure.
• Strong analytical prowess and adept problem-solving skills.
• Demonstrated capacity for self-directed learning and autonomous work.
• Customer-centric mindset.
• Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

Responsibilities:

Primary activities will include setup, maintenance, troubleshoot, upgrade of testing equipment at customers' facilities.

Provide onsite warranty support.

Provide technical support on all technical aspects of equipment.

Prepare relevant reports on support activities/issues encountered.

Requirements:

Technical Diploma(preferably Mechanical/Mechatronics/Electrical/Electronics).

Good interpersonal/communication skills.

Shows initiative and can work independently.

Good troubleshooting, analytical and problem-solving skills.

Ability to work overtime at short notice.

Abie to travel to support local and regional sites (Asia Countries)

We offer a competitive, family friendly and flexible working arrangement & environment.

For more than 100 years, the globally active SAUTER Group, with its headquarters and a development, logistics and marketing site in Basel (Switzerland) as well as a production site in Freiburg (Germany), has provided products, expertise and solutions for building management and room automation over the entire building life cycle.

We are looking for engineers to join our organization here in Singapore to expand our offering by utilizing the latest IOT technology for the Green Environment.

Roles and responsibility:

• Manage and coordinate projects/sites.
• Design and trouble-shoot of BMS System, not limited to the HMI, Controls programming, Controller Panels, etc.
• Manage customer expectations and achieving customer satisfaction of our services and products.
• Ensure all works are carried out as per offer/PO to the customer.
• Report and update progress to Manager.
• Ensure all documentations (T&C, COC, progress report and progress claim etc) are properly updated and signed.
• Testing and Commissioning of project sites post-construction, as well as training of our customers on the BMS/Control System installed.
• Ensure that the company’s policy and objectives and the requirement toward achieving quality, environmental, occupational health and safety are always enforced.

Required Skills:

• Proficient with use of MS Office and Autocad, knowledge of BIM is an added advantage.
• Good oral and written communication skills.
• Dynamic and self-motivated individual who is independent and is able to work with a team.
• Willingness to learn.

Minimum Qualification:

• Candidate must possess at least Diploma or Bachelor Degree in Engineering (Mechanical) or equivalent.
• Related working experience would be value added.
• Those without experience may apply.
• Singaporean will be preferred.

Responsibilities

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in Service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assesses product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service, and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned, and responds to change productively

Requirements

Prefer following disciplines – Electrical & Electronics, Mechanical, Mechatronic, or related disciplines.

· Candidate must be diligent and possess good communication skills - oral and written - to be able to interact with customers and suppliers effectively.

· Able to be a team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion

· Possess a high level of commitment and initiative.

*Fresh graduates are welcome

Hitachi Energy Integration support customers in creating stronger, smarter and greener grids adapted to meet the needs of the changing power landscape. Our system solutions are designed and delivered to provide the highest lifecycle value with the lowest risk.

Lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning, maintenance phases. Sell solutions and service to customer with high volume at high profitability with excellent interpersonal skills to actively seek out prospects.

Your responsibilities:

• You will provide on-site support for maintenance of equipment and routine maintenance independently, identify technical problems and make analysis through remote or on-site activity in different Service categories.
• You will consult with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• You will create and maintain strong relationships with customers, understand their needs and provide specialist support and solutions, prepare and ensure all materials, parts and equipment are available and at the appropriate quality for Service activities and troubleshoot equipment failure and make recommendations to avoid repeat the problem in the future.
• You will provide recommendations to management to improve operations and customer service, coordinate and execute specialist projects through planning, meeting milestones and regular reviews.
• You will identify opportunities for the development of new service applications, equipment and methods, ability to travel to within domestic Singapore is a must, as the role will require hands-on support at customer sites.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Vocational/ITE/Diploma training in Electrical/Mechanical Engineering with a focus on Electrical or Mechanical Engineering.
• 5 years in Service Experience Power sectors.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector.
• Good understanding of the Transmission regulations and current H&S legislation.
• Able to work in team and good interpersonal skills.
• Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

Roles & Responsibilities:

• To troubleshoot Instrument, Field sensor & transmitters.

• To troubleshoot PLC system PLC program, hardware and wiring, troubleshooting system error

• To perform Testing & Commissioning of Instrument and control system.

• To modify graphics, PLC program for new upgrading or migration works.

• To discuss with vendors for best and cost effective solution for PLC panels and hardware.

• To fix the issues in a timeline given by clients.

• To Study existing Instrument, PLC and SCADA , and perform program modification and additional logic.

• Providing clients with technical support through phone

• To standby for shutdown works.

Requirements:

• Diploma or Bachelor's degree in electronic/mechatronic or control engineering, or a similar field.

• At least 1 to 3 year's experience as a PLC programmer or I&C Engineer. Fresh graduates are welcome to apply

• Electronic and Electrical engineering experience preferred.

• Knowledge of PLC

• knowledge of instrument and control

• Proficiency in Ladder Programming, Function Block, Structure Text

• Able to travel locally and oversea