About The Role
Are you prepared to go the extra mile to ensure a positive outcome for your customers? To support them to remain well and out of hospital?
We are looking for a Relief Support Worker to join our team in the Individual Budget Service, which is a service that provides support to customers, living in the community, who have severe and enduring mental health diagnoses. We provide social inclusion support to these customers, to enable them to have a better quality of life.
We will be working closely with other specialist providers to deliver pro-active, holistic support to customers, helping them to build confidence, self-esteem and pride, and move forward to further independence, accessing local services, enjoy being part of their local community.
We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a “can do” approach to their work.
You will provide support in line with each customers' personal Support plan, which can be around a variety of things. It will be predominantly around their mental health, but could also include things like: managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and volunteering, budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, supporting people with health needs, addiction, and engaging with other professionals.
You will also liaise regularly with referral partners (local Mental Health Teams and Adult Social Care in Cornwall Council) and assess needs and risks appropriately to ensure the service remains suitable for the customers. You will help to keep the caseload management systems up to date and will complete and regularly review Risk Assessments and Support Plans.
Experience in a similar role or would be desirable, however what is most important is having a passion for helping people in the local community.
This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk
About The Candidate
To be considered for the role of Relief Support Worker, you will be / have:
- Have an understanding of support needs and support planning.
- Have experience of risk assessing and risk management.
- Be a great communicator with the ability to build rapport.
- Have accurate record keeping and computer skills.
- Be confident in lone working.
- Have a flexible approach to work.
- Be able to work under pressure and meet deadlines.
- Be resilient and adaptable.
- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.
- Have the ability to adopt a methodical and organised approach to work.
- Have knowledge of welfare and housing benefits.
- Have a good understanding of safeguarding.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
