Total 315 support advisor job vacancies in D14 Geylang, Eunos

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Level 1 Technical Support Specialist. In this role, you will be the first point of contact for our customers seeking technical assistance over the phone, email, or chat. You will diagnose and troubleshoot software and hardware problems and help guide users through step-by-step solutions. The ideal candidate will have excellent communication skills, a passion for technology, and a desire to provide exceptional customer service.

Responsibilities:

1. Provide first-level contact and convey resolutions to customer issues.

2. Assist customers with software and hardware problems via phone, email, or chat.

3. Walk customers through the problem-solving process, step-by-step.

4. Install, modify, and repair computer hardware and software.

5. Identify and escalate priority issues per client specifications.

6. Redirect problems to appropriate resource or escalate to higher-level support when necessary.

7. Follow up with customers to ensure their technical issues are resolved.

8. Document technical knowledge in the form of notes and manuals.

9. Maintain a high level of customer satisfaction through timely and effective resolution of issues.

10. Stay current with system information, changes, and updates.

Requirements:

1. High school diploma or equivalent; degree in Information Technology, Computer Science, or relevant field is a plus.

2. Proven experience as a Technical Support Specialist or similar role.

3. Basic understanding of computer systems, mobile devices, and other tech products.

4. Ability to diagnose and resolve basic technical issues.

5. Excellent communication skills, both written and verbal.

6. Customer-oriented and patient attitude.

7. Strong problem-solving skills.

8. Ability to work well in a team environment.

9. Familiarity with remote desktop applications and help desk software.

10. Flexibility to work various shifts, including evenings and weekends, as needed.

Preferred Qualifications:

1. Certifications such as CompTIA A+, Network+, or similar.

2. Experience with ticketing systems like JIRA, Zendesk or Freshdesk.

3. Knowledge of basic networking concepts.

4. Experience in a customer service role.

Note: This job description is not exhaustive and may be revised to include any other tasks deemed necessary for the successful operation of the company

Provide Clinical Support to Doctors and Techncians in Interventional Radiology and Cardiology as well as in Vascular on our vast pherephral product portfolio

Ideal candidate should be educated and experienced in medical environment to understand the procedures interventinal cardilogy, radiology and vascular applications.

Job Responsibilities:

• Manage accident reporting.
• Liaised with insurance company pertaining motor claims/accident reporting.
• Study vehicle repair history and inform superior of any abnormalities or repeated complaints.
• Conduct vehicle checking for body and paintwork repairs.
• Administration duties for costing, claims and vehicle history.
• Other adhoc duties as and when assigned.

Job Requirements:

• Class 3 Driving License
• Good Communication Skills
• Customer Oriented
• Hardworking
• Experience in doing motor claims in workshop would be an added advantage

Working Hours:

• Mondays to Fridays - 0800hrs to 1730hrs
• Alternate Saturdays - 0800hrs to 1200hrs

Responsibilities:

• To assist in all classes at the Centre
• To assist the class teachers in preparation, follow-up and teaching
• To assist in course preparation
• To supervise informal activities
• Other adhoc duties

Requirements:

• Full time position (Mon - Fri)
• Working hours: 8 am to 5.30 pm
• Min 5 'O' levels with at least B4 in English
• Excellent spoken and written English
• Early childhood experience will have an added advantage
• Positive, energetic and a good team player
• Those undergoing training may apply

As Senior Technical Support Executive, you review and study technical requirement, liaise with principal and customer and provide innovative technical solutions to customers, add value to their operations and strengthen relationships with them. You will play a vital role in guiding and supporting the team in technical matters and problem solving.

What will you deliver?

-Provide pre and post-sales support to Sales personnel, including solution optimization, create proposal and attending technical clarifications meeting and/or presentation with customers

-Post sales support which involves troubleshooting at site, simple commissioning activities, etc, to help resolve customer issue.

-Perform design and prepare engineering drawings and documentation as per customer’s requirements

-Provide technical support and/or propose alternative technical solutions to meet customer’s requirements.

-Develop automation application-related knowledge, execution with demo setups, and assist in customer conversions by demonstrating domain knowledge and commercial sensitivity.

-Provide technical advice to customers for their application requirements based on latest technology and product offerings. And to provide solution offering updates to customers.

-Review and analyze product configurations and components, perform engineering calculations (if required), including drafting

-Coordinate with Principal vendors on training, product updates and support, etc.

-Handle project documentation

-Build up principal relationship and provide customers’ feedback to principal for service and/or products enhancements.

-Value-add to customers’ needs and strengthen relationships with them.

-Provide guidance and mentorship to junior technical support. Act as a subject matter expert on various frameworks used in development of processes.

-Analyse complex challenges and provide innovative and practical solutions to the team.

-Facilitate discussions and brainstorming sessions to find effective resolutions.

Key Qualifications

•Bachelor degree or Diploma in Electrical/ Electronics/ Mechanical/ Automation/Control engineering or related discipline.

•Proficient in Microsoft Office, AutoCad & 3D drawing

•Candidates familiar with Siemens SIMATIC S7 PLC series and Phoenix Contact solutions, automation application experience will be preferred.

•Able to work independently with drive & initiative

•Good team player with ability to work independently and under pressure

•Problem solving, strong analytical skills

•Possess strong communication and interpersonal skills with the ability to provide solution demonstration and presentation to customer.

•Proven track record to build relationships, influence customers at all levels and service-oriented

Skillset

1. Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules
2. Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO

Roles/Responsibilities

1. Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
3. Support diverse jurisdictions comprising of SG, MY, CN, International
4. Fine tune applications and systems for high performance and higher volume throughput
5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
7. Respond on time to the queries raised by various business units.
8. Provide timely updates regarding production status and progress of issue resolution.
9. Perform impact analysis of enhancements/projects that will impact supported systems.

10. Participate in Disaster Recovery and Business Continuity exercises.

11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

12. Have a quality mind-set with prevention attitude to attain zero defects

1. Able to support SIT/UAT/PROD/DR deployment, with DevOps
2. Able to support relevant software/platform/database upgrade for the systems

• Respond to customer inquiries regarding products, pricing, and availability.
• Handle customer inquiries and resolve issues related to orders, deliveries, and product quality.
• Assist the sales team in achieving sales targets by providing excellent customer service and product recommendations.
• Process orders accurately and promptly according to customer specifications.
• Follow up with customers regarding order status, deliveries, and any outstanding information.
• Issue goods return notes, stock exchange forms, and handle product returns as required.
• Process credit/debit adjustments and stock transfer requests related to products.
• Liaise with logistics, purchasing, and sales departments on issues related to product stock and deliveries.
• Prepare quotations for the sales team upon request, including details of meat cuts, pricing, and availability.
• Escalate customer concerns and complaints regarding products to management for further action.
• Perform other duties as assigned by the supervisor or manager.

Requirements

• Minimum 1 year of relevant working experience in customer service
• Good verbal communication and telephone skills
• Strong knowledge of meat products, including cuts, and proper handling procedures.
• Good command of English
• Multi-tasker who is meticulous and organised with strong follow up skills
• Ability to work independently and as part of a team.
• Basic PC Literacy Skills
• Positive attitude, with a willingness to learn and adapt to new situations

Admin and Technical Support

We are seeking a proactive and detail-oriented individual to join our team as an Admin and Technical Support. You will provide crucial support to our organization by performing a variety of operational and administrative tasks.

· Working Hours: Monday – Friday (Office hours)

· Salary: $2,500.00 per month

· Benefits: Medical and Dental

· Location: Near to Aljunied MRT

Job Scope

· Assist in managing office and administrative tasks

· Responsible for operations of our application Platform

· Assist in troubleshooting issues and errors within the application system

· Support Customers to Track & Resolve reported Issues & Queries

Requirements

· Only Singaporean and PR may apply.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The GDS Technical Account Manager will be responsible for supporting the GDS day-to-day technical needs for airline customers in APAC, Europe, Africa and the Middle East .

The successful candidate will serve as an escalation point of contact for our airline GDS distribution customers and support desk staff by offering technical expertise, analysis and insights and effective problem solving. The team member will manage and diffuse customer escalations. Viewed as a subject matter expert in functionality of the Sabre and Abacus GDS (1S/1B). The GDS Technical Account Manager provides a level and depth of understanding of the Sabre and Abacus(Sabre APAC)GDS that allows us to be strategic partners with our airlines; identify their operational needs, be their technical consultants and create an environment where they want to do more business with Sabre. This role requires a customer-centric thought process as well as advanced sales skills and is critical for building and maintaining strong relationships.

Responsibilities:

· Voice of the Airline for products enhancements and new products request

· Coordinate product implementations and new carrier implementations

· Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio

· Collaborate and consult with Airline and Agency Account Directors to identify Airline product needs, what each airline can support, what the market needs and where Sabre can show value

· Train and share product knowledge and resources with Account Directors

· Provide contract interpretation, content disparity review and market competitiveness

· Partner with various business units to identify technical and process related solutions to issues

· Ensure customer escalations and critical issues are resolved within agreed and aligned timelines

· Collaborate with cross-functional Product, Support and Marketing teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely manner

· Identify initial solution requirements through discovery sessions with customers

· Exceptional communications skills with the ability to articulate product and business relationships and their benefits

· Work with commercial and sales teams to identify and generate new business opportunities

· Translate technical requirements into an understandable manner to a variety of audiences

· Strong interpersonal, relationship-buildingand team-building skills

· Self -motivated, proactive, and very well organized

Job Requirements:

· GDS Technical/systems knowledge

· Experience working in a team-oriented, highly collaborative environment is essential

· Leadership, communication, and presentation skills

· Business acumen, critical thinking, and analytical skills

· Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion

· Strong interpersonal, relationship-buildingand team-building skills

· Self -motivated, proactive, and very well organized

· Comfortable with multi-tasking and prioritizing tasks.

Benefits

· Health and Medical Insurance

· Dental Insurance

· Annual leave

· Marriage leave

· Parental Leave

· Volunteer Leave

· Year End Break

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

We are an well established company specialising in providing Large-Format printing and Digital Cutting Solutions.

We are looking for candidiates with the following:-

Responsibilities:-

• Provide on-site support, maintenance and servicing of equipment sold by us
• Perform on-site installation and setip of equipment sold by us
• Follow up closely with clients and provide periodic epdates
• Provide pre & post sales technical support
• Ensure assigned task are handle properly and timely

Requirments:-

• Some knowledge of Electronic & Electrical, Computer software and hardware knowledge prefer
• Ability to prioritise work tasks, work independently
• Ability to deal with multiple assignments with little supervsion
• 5 days work week
• Training will be provided
• Candidate with no prior experience are encourage to apply
• Work Location: Singapore

Main Roles and Responsibilities:

• Regularly perform meetings with all client stakeholders (regional Business team and Client IS&T Managers & Offshore teams/leads)
• Interface with third-party vendors/subcontractors as required to resolve issues and facilitate communication taking ownership of the issues.
• SAP application Production support
• Co-ordinate for smooth transfer of projects from the Implementation team to the support team, ensuring that proper KT is done and all documentation like FS, IT Scripts, and UAT scripts are uploaded to the central Knowledge management system.
• Responsible for application support and problem-solving during office hours.

Secondary Skills:

• End to end configuration and development knowledge in FI including Treasury, Vertex, project systems, IS solutions – RMCA or SAP Retail and not pertaining to list only
• SAP ABAP development experience on ECC 6.0, S4/HANA
• Mandatory Expertise in AP /AR, GL , Bank Accounting , Asset accounting , Controlling
• Needs to coordinate with business users on issue basis Forms Technologies like Smartforms, Adobe forms, SAP Script

• Provide Business operations support to the team.
• Prepare service quotations and service confirmations aligned to the client's requirements and provide appropriate clarifications. Involvement with other sales-related administrative tasks and processes such as payment/billing matters.
• Support the Managing Partner and internal teams in client onboarding and servicing
• Corporate Secretarial Support – Assist on preparation of AGM documents, board resolutions etc.
• Assist in billing clients and close monitoring of recurring billing and annual service renewal.
• Manage inbound enquires with timely and accurate responses via phone calls, emails, WhatsApp, or social platform messages.

Qualifications

• Minimum A Level or Diploma.
• Proficiency in Microsoft Office.
• Able to work independently and in a team.
• Strong interpersonal, negotiating, and communication skills.
• Self-starter individual with the ability to use his/her own initiative to achieve results.
• Commitment to quality in performing required tasks in a timely manner.
• Positive attitude, detail-minded, and organized.

Sales & Project Support:

- Assist the sales team in preparing sales proposals, presentations and quotations for carpark system solutions.

- Prepare sales invoices and supporting documents

- Maintain records of sales activities, including customer’s requirement, follow up on inquiries and provide product information to clients

- Provide administrative support to project team, including scheduling meetings, preparing project documents and project schedule

- Assist in the coordination of project activities, including liaising with project teams, clients and vendors to ensure timely completion of deliveries

- Maintain project documentation, including agreements and installation plans to ensure accuracy and completeness

- Any other duties assigned by supervisor

Requirements

- ITE/Diploma/Degree in Engineering, Business Administration, Marketing or related field preferred

- Independent individual who is keen to learn

- Strong organizational skills with the ability to manage multiple tasks and priorities effectively

- Good communication and writing skills

- Proficiency in Microsoft office is preferred

- Knowledge of AutoCAD is preferred

- Any experience in carpark system is preferred but not compulsory

Entry level candidate may apply.

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Software Developer/ Production Support L3.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities:

· Analysing existing Code base/Program for modification purposes.

· Designing/Deployment of Service in Container Environment

· Writing and implementing, clean, scalable code.

· Troubleshooting and debugging code.

· Verifying and deploying software systems.

· Recommending and executing program improvements.

· Maintaining software code and security systems.

· Creating technical documents

· Administer production jobs

· Understand debugging info

· Roll back a bad software push

· Block or rate-limiting unwanted traffic

· Well versed with Capacity/Performance Management

· Well versed with Production Support

· Use the monitoring systems (for alerting and dashboards)

Requirements:

· At least 5 to 10 years working in an L3 Production Support Environment with Internet and Mobile Banking knowledge which mainly involves Bug Fixing, Testing and Release MGMT.

· Bachelor’s degree in computer science, computer engineering, or information technology.

· Advanced knowledge of programming languages:

· Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

· Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

· Advance Knowledge on Containers and Spring FrameWork

· Knowledge of software systems and frameworks EONTEC & KONY (Optional)

· Familiarity with Agile development technologies.

· Ability to learn new languages and technologies quickly.

· Good communication skills.

· Ability to work as part of a team or individually on a project.

· Ability to work well under pressure.

Mandatory Must-have Tech Skills / Framework:

Front End : HTML, CSS, Bootstrap,W3.CSS, JavaScripts, Angular, React, GraphQL

Back End : JAVA, Python, Node.js, REST, SQL, Firebase (Optional)

Working hours/shift timing

9Am to 6Pm & CR Deployments During night (Weekdays/Weekends)

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to preethi@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.