Total 136 supply chain engineer job vacancies in Customer Service category in Malaysia

About The Role:

This role provides a complete order process and customer service to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times.

This role provides a complete order process and customer service facility to all customers. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

• Process Customer Orders according to target.
• Number of end user customers on target.
• Handling calls and enquiries daily according to the defined target service team, in order to successfully manage customer orders, execute operational plans and provide excellent customer service.

Responsibilities and Key Activities:

Order Processing

Resolve Customer Complaints

Identify Potential Stock Issues

Planning Deliveries

Updating Master Data

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon-Fri; 8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond to and follow up with customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your Supervisor.
• Adhere to safety rules and WSH Risk Assessment measures, avoiding any unsafe acts.
• Use of personal protective equipment provided, to ensure safety while working.
• Help protect the environment and comply with policy statements by preventing pollution and promoting sustainability.
• Carry out any other assigned tasks.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon - Fri, 8 am – 5 pm)
• Salary Package: Basic Salary + Variable Bonus + Leaves & Medical Benefits
• Duration: Permanent/ 6-months contract

Key Responsibilities

• Process and fulfil orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to jobs@e-ployment.com.sg

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Job Responsibilities

• Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
• Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
• Foster increased customer satisfaction and nurture long-term customer relationships.
• Renew maintenance contracts as needed to ensure ongoing service provision.
• Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
• Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
• Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

• Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
• Fundamental IT knowledge covering hardware, networks, and databases.
• Ability to perform effectively under pressure.
• Strong analytical prowess and adept problem-solving skills.
• Demonstrated capacity for self-directed learning and autonomous work.
• Customer-centric mindset.
• Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

The Role – Lift Service Engineer

Brightwork are supporting our client, a leading company in the lift industry, in their search for a skilled Lift Service Engineer based in Scotland. The ideal candidate will possess comprehensive experience in working with various types of lifts and controller manufacturers. They must demonstrate critical thinking and creativity in problem-solving, holding a minimum qualification of NVQ3 in Engineering Maintenance or equivalent.

Type: Full-time, Permanent

Shifts: Monday – Friday, 1/4 on call rota paid at premium rate plus overtime pay

Location: Scotland

Key Responsibilities:

• Service, Callouts, and Minor Repairs to Lifts
• Coverage across Scotland
• Nightcall duties as per rota requirements

Person Specification:

• Customer-focused with a professional demeanor
• Strong organizational skills and task prioritization abilities
• Self-motivated with a commitment to ongoing company training
• Possession of a full clean UK driving license and willingness to travel

Qualifications/Experience:

• NVQ3 (or equivalent) in Engineering Maintenance (Lift Servicing)
• Mechanical/electrical experience or relevant engineering/electrical qualifications
• In addition to the primary duties, the successful candidate may be required to undertake additional tasks commensurate with the role's nature and level.

Benefits:

• Competitive pay based on experience and qualifications
• Company vehicle, fuel card, and mobile phone provided
• 25 days holiday plus bank holidays
• Pension scheme
• Sick pay
• Contribution towards eye test and glasses
• Employee discount benefits
• Various discounts including gym memberships and cinema tickets
• Employee Assistance Programme
• Training and development opportunities
• Recruitment bonus scheme

For further information or to apply for this rewarding role, please contact us at liam.reid@brightwork.co.uk or 07977345549.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

Responsibilities

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in Service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assesses product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service, and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned, and responds to change productively

Requirements

Prefer following disciplines – Electrical & Electronics, Mechanical, Mechatronic, or related disciplines.

· Candidate must be diligent and possess good communication skills - oral and written - to be able to interact with customers and suppliers effectively.

· Able to be a team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion

· Possess a high level of commitment and initiative.

*Fresh graduates are welcome

• Plan and assist the Senior Engineer to monitor the daily progress of activities to achieve on or before schedule, i.e., by comparing the planned vs actual progress status, identify critical activities.
• Preparation of engineering documents, such as work instructions and progress reports/data, hand over status.
• Together with the execution team prepare the statement/work procedures, RA to specify the detailed work step required for the specific task of the job to be done and identify key risk with the associate risk. A risk mitigation strategy is applied with the whole project construction task.
• Calculate usage of resources, such as labour hours, materials and tools, and other costs to make comparison with budgets and report prognosis to the Senior Project Engineer/Project Manager.
• Understand and evaluate the project requirements and project plans particularly, materials, schedule, equipment and labour loading.
• Assist the Senior Engineer/construction superintendent in assigning tasks to work teams.
• To explain the site situation, technical requirements, project specifications, special engineering requirements, coordination procedures, execution approach and activities priorities to the various work teams to seek contributions for further refinement.
• Ensure that various disciplines (including quality and safety personnel) are carrying out each tasks and tests/inspection in accordance with specification and standards as per the contractual requirements.
• Assist in resolving engineering issues at site, coordinating with the respective engineering support units and referring to the Construction Superintendent for guidance, if necessary report discrepancy (if any) on labour status, equipment, materials etc. to the Senior Project Engineer.
• Prepare the necessary documents for any additional works of V/O’s, F.I. etc.
• To update the project portal regularly.
• Ensure, monitor and maintain site billing and invoicing comprehensive process flow/procedure for client and subcontractors/APs.
• Together with the Assistant Engineer prepare and submit the monthly progress billing to clients
• Carry out other duties as and when assigned by immediate superior or higher management.
• Preparation of project close-out report for the Senior Project Engineer/Project Manager to review before submission to clients.
• Ensure final acceptance of the project by client in accordance with contractual requirements

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30 am – 5 pm
• Salary Package: Up to $3000 + Transportation Allowance + VB
• Duration: Permanent

Key Responsibilities

• Conduct moderate to complex service assignments, diagnose, and repair equipment issues, and make necessary adjustments.
• Comprehend system parameters and interactions for process development and pursue extensive electronic-mechanical troubleshooting.
• Meet and exceed customer and company expectations for service support.
• Provide direct equipment support at customer fabrication sites.
• Document detailed technical reports following service assignments.
• Manage and utilize specific jigs during service operations.
• Collaborate with and assist senior engineers in advanced technical tasks.
• Handle the delivery of parts to customers on an ad-hoc basis.
• Execute service, installation, and troubleshooting for both local and international assignments.
• Maintain spare parts inventory and manage records using SAP B1 software.

APPLY NOW!!!

• Minimum NITEC in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set-up/installation/modification/servicing/troubleshooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing by/working after working hours.
• Comfortable with travelling.
• Inexperienced candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66267 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities and Duties

• Provide first and second line of IT support for all users and infrastructure

1. General IT queries

2. Software/Application patching

3. Configuring laptops, mobiles, screens and printers

4. Support VIP’s in the local office

5. Setting up new users, including providing technology inductions

6. Removing employees from the system when they have left the organisation

7. Administration of Office 365, Azure, Intune and conditional access

8. Server administration tasks to file permissions etc.

• Support the wider IT team with local queries impacting the local office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT policies and procedures are adhered to
• Complete the daily, weekly and monthly tasks including backups, procedures and reporting
• Assist with the running of procedure across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business critical issues
• Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

• Good working knowledge of Windows 11 and Microsoft Office 365
• Experience configuring and maintain Windows Server
• Excellent working knowledge of Active Directory, Azure Cloud services, End point management and Intune
• Good working knowledge and experience of managing backup systems
• ITIL experience would be an advantage
• Office 365 Administration qualified would be an advantage
• Microsoft 365 Mobility and Security qualified would be an advantage
• ServiceNow certified would be an advantage

Personal Attributes

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong relationship building an interpersonal skills
• Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
• Collaborate well.
• Strong organisational skills natural ability to solve problems.
• Have excellent communication skills diligent and an eye for detail.
• Be able to prioritise and meet deadlines.
• Have enthusiasm to learn new skills.
• Assertive, adaptable and creative.
• I can do attitude and willingness to go the extra mile when required.
• Ability to cope under pressure.
• Availability to provide on-call support.
• Availability to travel and work in other offices, in different countries and jurisdictions

Please submit your application to the link below.

https://careers.equiomgroup.com/jobs/3573723-senior-service-desk-engineer/da027e2d-8722-4878-b950-477135569140

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Strong physically as the job requires frequent walking and cycling in the refinery.
• Possess valid class 3 driving license.

Job scope:

– Infrastructure support for MPLS and Enterprise network for critical systems (including system and security support)

- Daily Operation support and System administration at customer site

- Technical consultancy for system onboarding to the campus network

- After-office-hour Maintenance support and Standby

Experience:

- Minimum CCNP certification with at least 5 years of working experience in a large-scale enterprise MPLS network environment

- In-depth and extensive hands-on experience on network deployment and troubleshooting

- Hands-on experience on Servers or Security devices administration and support

- Preferable to have technical knowledge with multi-domain skillsets