Total 38 staffing consultant job vacancies in Customer Service category in D02 Anson, Tanjong Pagar

Job Responsibilities:

• Maintain, service and repair the elevators, escalators and mechanical-parking systems.
• Checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices.
• Inspection of parts recommendation and replacement in accordance to local code of practice.
• Demonstrate understanding and compliance of Environmental, Health and Safety (EH&S) procedures.
• Attend to breakdown maintenance calls at various job sites.
  

Job Requirements:

• Min. 2 years of work experiences in servicing and maintaining elevators and escalators.
• Good communication skill.
• Team player with adaptability and agility.
  

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while communicating with customers and toggle between system
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
• Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
• Shift hours mentioned below
  (1) 8.30am-6pm
  (2) 8.45am-6.15pm
  (3) 10am-7.30pm
  (4) 11am-830pm

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.

Job responsibilities:

• Monitor user behaviors for the Indonesia market and provide feedback relating to the intelligent customer service in Indonesia language.
• Analyze bot operation data to extract valuable user insights.
• Work closely with the algorithm team and relevant project stakeholders, aim to enhance the model's precision and recall capabilities through data annotation and evaluation in Indonesian.
• Complete other day-to-day operation tasks.

Qualifications:

• Bachelor's Degree with at least 1 year of intelligent annotation or related operation experience.
• Able to read and write in Indonesian (oral & written) with relevant certification [min. grade III of UKBI (Uji Kemahiran Berbahasa Indonesia) or equivalent] to analyze spoken and written content from the customers based in Indonesia.
• Be skilled in analyzing cases and structuring operational improvements.
• Self-motivated with a positive attitude and a proactive approach to tasks.
• Able to adapt to a fast-paced environment, and comfortable with meeting tight deadlines.
• Be creative while generating solutions, including using technology and tools, to enhance the quality of individual and team outputs.
• A deep interest in AI, human behavior, and user experience in customer service is essential.

Interested applicants please submit your resume to claudia.kueh@manpower.com.sg or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Job scope:

• Handle tickets escalated from service desk relating to Printer / Wi-Fi / Software issue / Hardware issues / CCTV
• Perform specific software basic trouble shooting
• Manage vendor site visit for Hardware issues
• Hardware provision for customer end users
• Assist in hardware replacement (DELL/HP)
• Help users with email activation, first time login in laptops and configure profile
• Perform OS Installation / Software installation for Desktop / Laptops
• Handle VIP End Users
• Responsible for Asset Management

Requirement:

• Basic Network troubleshooting skills
• Ability to work under guidance of L3 resource from Offshore.
• Perform shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Work location: Tuas region

Job Responsibilities:

• Delivering company's brand promise at all times and offering high levels of consistent, quality service support to our customers.
• Ensuring the delivery of quality services provided to customers over various platforms, supporting the long-term achievement of business objectives.
• Meeting monthly sales targets and key performance indicators (KPIs) consistently.
• Performing sales calls and attending to customers’ requests in line with policies and procedures.
• Communicating effectively with customers using simple, clear, and concise methods.
• Actively listening and probing appropriate questions to accurately recommend products and solutions based on customers’ needs.
• Proactively engaging customers through the sales cycle and ensuring prompt follow-up on every lead to increase Contact Center Outbound sales conversion.
• Effectively handling complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction.
• Being customer-centric by gathering customers’ feedback, ideas, and suggestions to bring the team/organization closer to our customers.
• Actively participating in process improvement sessions, providing constructive feedback and suggestions.
• Escalating all feedback relating to products and services to relevant parties and documenting within systems.
• Working towards the team’s objectives and demonstrating commitment to achieve business targets and personal goals.
• Participating in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
• Performing other duties as assigned by immediate supervisor.

Qualifications:

• O Level and above with Insurance Certificates (BCP & PGI)
• At least 3 years of relevant experience, preferably in a contact center environment.
• Excellent communication and interpersonal skills.
• Ability to meet sales targets and KPIs consistently.
• Proactive and results-driven approach.
• Ability to handle complaints and resolve issues effectively.
• Ability to work well in a team and collaborate effectively with colleagues.

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers’ requests
• To successfully cross-sell the Bank’s products and services
• To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

(HR) People Support Specialist – (Korean language proficient)

Responsibilities

· Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.

· Ensure employee inquiries are properly researched and handled in the most complete and professional way.

· Connect with employees by phone and email to explore their needs and determine level of support required.

· Use your exceptional analytical skills to research and resolve complex and sensitive issues.

· Take ownership in the employee experience and contribute directly to the company culture for all employees.

· Obsess over the customer experience in every interaction.

· Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

· Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.

Requirements:

· Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.

· Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.

· Bachelor’s degree or equivalent and relevant work experience

· Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at cristina.malijan@manpower.com.sg

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine the level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor’s degree or equivalent and relevant work experience.

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at cristina.malijan@manpower.com.sg

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
• Provide HR support for non-English speaking colleagues based in Korea and answer their queries.

Requirements:

• Minimum of 2 years related experience in employee support with good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Bachelor's degree or equivalent in Human Resources Management, Business Management or relevant field
• Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To require use of Korean language.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

We are looking for a Customer Care Executive to join our organization, Manpower Staffing, under ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win.

The successful incumbent will be the point of contact with a Key Account, responsible on delivering operational related services to the client and contract Staff. He/She will be delivering onboarding work (i.e. organize and facilitate our company’s onboarding procedures for new hires), contract staff engagement work and offboarding.

Role Highlights

• To prepare employment contracts, gathering necessary paperwork and scheduling the Contract Staff for their first day of work
• Clearly explaining policies related to Company’s and client’s operations
• Provides HR policy interpretation; rendering HR advises to internal stakeholders (example, Recruiters, Key Account Manager) and the client
• Works closely with the Contact Staff to maintain positive work relationships
• Maintains an effective level of administering benefits

Profile and Experience

• Possess strong communication, critical thinking and analysis skill
• Able to manage/build relationships
• Maintains in-depth knowledge of legal requirements (example, Employment Act) related to day-to-day management of employees
• Able to prioritize tasks, with strong time management skills

Training will be provided to qualified individuals who possess the key attributes but may not have the full relevant experience.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

We regret that only shortlisted candidates will be notified.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.