Total 21 service operations manager job vacancies in Information Technology category in kuala lumpur

Job Responsibilities:

• To provide remote IT support on copier related issues via phone, live chat and email.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (in person or over the phone)
• To diagnose and troubleshoot LAN/WAN network operating system, software and hardware.
• To configure and install drivers into PCs, Laptops, Smartphones to support copier printer, scanner function & scan to email function.
• To identify and resolve copier printer scanner issues on Window 10, Mac Operating Systems.

Job Requirements:

• Diploma / Advanced Diploma in IT
• Good communication skills
• Good knowledge and experience in general IT infrastructure, desktop / network management
• Multi-task efficiency
• Preferably at least 1 year of working experience in IT support

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Medical insurance
• Open culture

Job Description:-

- To conduct vulnerability assessment/penetration testing in its skillset and experience to gain access and exploit vulnerabilities in the company’s infrastructure.
- To maintain the Security Operations Manual up to date for use by all IT security personnel to cover duties.
- To conduct computer forensic analysis and understand the impact on the business.
- To research tools, techniques, countermeasures and trends in network vulnerabilities, data hiding, and network security.
- Continuous development of threat hunting and proactively identifying security incidents before they occur.
- To design and support the overall cybersecurity architecture of the enterprise systems environment.
- Applying social engineering and phishing techniques to manipulate employees into exposing or revealing information to compromise their machines.
- Maintaining standard information security policy, procedure, and documentations.
- Monitor identity and access management, including monitoring for abuse of permissions by authorised system users.
- Involve in IT Security project management and assist in identifying and evaluating vendor IT security solutions.
- To ensure compliance with the provisions of the IT Security Policies and regulatory guidelines.
 

Job Requirements:-

- Professional Certificate/Diploma/Degree in Computer Science/Information Technology or equivalent.
- 8 to 10 years related experience in IT Security and with proven minimum 4 years working experience in managing IT security projects.
- Industry recognized security certifications, such as CISSP, CEH etc. preferred.
- Knowledge in IT Security methodology, Bank Negara Guidelines, PCI DSS, Risk - Management and IT auditing will be an added advantage.
- Technical knowledge of database and operating system security.
- Knowledge of network protocol (WAN,LAN) and security concerns within TCP/IP environment.
- Thorough understanding of the latest security principles, techniques and protocols.
- Familiar with web related technologies.
- Ability to present ideas in business-friendly language.
- Ability to prioritize, track and manage tasks and action items.
- Excellent communication, writing, analytical thinking, strong team player and an individual contributor too.

Perks & Benefits

• Annual leave
• Medical
• Nearby public transport

工作職責：

• 透過電話、即時聊天和電子郵件就影印機相關問題提供遠端 IT 支援。
• 及時回應服務問題和請求。
• 為整個公司提供技術支援（親自或透過電話）
• 對 LAN/WAN 網路作業系統、軟體和硬體進行診斷和故障排除。
• 配置和安裝驅動程式到個人電腦、筆記型電腦、智慧型手機中，以支援影印機印表機、掃描器功能和掃描到電子郵件功能。
• 識別並解決 Window 10、Mac 作業系統上的影印機印表機掃描器問題。

工作要求：

• 資訊科技文憑/高級文憑
• 良好的溝通能力
• 在一般 IT 基礎設施、桌面/網路管理方面擁有良好的知識和經驗
• 多工效率
• 最好有至少 1 年 IT 支援工作經驗

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 醫療保險
• 開放文化

職位描述：-

- 根據其技能和經驗進行漏洞評估/滲透測試，以存取和利用公司基礎設施中的漏洞。
- 保持安全操作手冊處於最新狀態，以供所有 IT 安全人員履行職責時使用。
- 進行電腦取證分析並了解對業務的影響。
- 研究網路漏洞、資料隱藏和網路安全的工具、技術、對策和趨勢。
- 持續發展威脅追蹤並在安全事件發生前主動辨識。
- 設計和支援企業系統環境的整體網路安全架構。
- 應用社會工程和網路釣魚技術來操縱員工暴露或洩漏資訊以危害他們的機器。
- 維護標準資訊安全政策、程序和文件。
- 監控身分和存取管理，包括監控授權系統使用者濫用權限的情況。
- 參與 IT 安全專案管理並協助識別和評估供應商 IT 安全解決方案。
- 確保遵守 IT 安全政策和監管指南的規定。

工作要求：-

- 電腦科學/資訊科技專業證書/文憑/學位或同等學歷。
- 擁有 8 至 10 年 IT 安全相關經驗，並擁有至少 4 年管理 IT 安全專案的工作經驗。
- 有業界認可的安全認證，如CISSP、CEH等優先。
- 了解 IT 安全方法、國家銀行指南、PCI DSS、風險管理和 IT 審計將是一個額外優勢。
- 資料庫和作業系統安全的技術知識。
- 了解 TCP/IP 環境中的網路協定（WAN、LAN）和安全性問題。
- 透徹理解最新的安全原理、技術和協議。
- 熟悉Web相關技術。
- 能夠用商業友善的語言表達想法。
- 能夠確定優先順序、追蹤和管理任務和行動項目。
- 優秀的溝通、寫作、分析思維、強大的團隊合作精神和個人貢獻者。

津貼和福利

• 年假
• 醫療的
• 附近的公共交通

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : RM 9,760 - MYR 12,800

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Data Management (60%):

• Gather and consolidate data from internal datasets to maintain master data for operations.
• Collect external data sources using web scraping and APIs.
• Demonstrate understanding of system connections in operations.
• Create and enhance data dictionaries and logics for master datasets.
• Validating and verifying data for accuracy, completeness, consistency, and frequency.
• Develop KPIs to measure operational performance and track progress.
• Identify and close gaps in shipment movement checkpoints and systems.
• Communicate technical concepts and findings to non-technical stakeholders.
• Identify opportunities for process optimization, automation, and enhancement in data management.

Reporting and Analysis (35%):

• Effectively communicate with stakeholders to understand data and reporting requirements.
• Create and maintain reporting dashboards to convey complex data insights.
• Provide automated updates to stakeholders to communicate key findings and progress.
• Lead data analysis to identify trends, root causes, and improvement opportunities.
• Develop strategies for data visualization and streamline analysis workflows.
• Stay updated on industry trends and best practices to improve processes and deliverables.

Team Leadership and Development (5%):

• Mentor a team of operations analysts in data management, reporting, and analysis.
• Foster a culture of data-driven decision-making and continuous learning.
• Set performance goals, conduct regular reviews.

• Bachelor’s or Master’s degree in a relevant field such as Computer Science, Statistics, Mathematics, Economics, Engineering, or Operational Research.
• Specialized degrees or certifications in data analytics, data science, business analytics or related fields can be advantageous.
• Proven experience as a data analyst or similar role, with 3-5 years of experience using tools such as SQL, Python, R or similar languages; experience with BigQuery in the logistics industry can be advantageous.
• Proven track record using data visualisation tools such as Tableau, Power BI or similar tools; experience with LookML (not Looker Studio) can be advantageous.
• Excellent communication and leadership skills, with the ability to collaborate effectively within the organisation.
• Demonstrated ability to work with large and complex datasets, translate them into actionable recommendations, and drive organisational change.
• Detail-oriented with a focus on data accuracy, integrity, and quality.

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Operations Manager to join our team. As a NOC Operations Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring the smooth operation and maintenance of our network infrastructure.

Your primary responsibilities will include monitoring network performance, managing incidents, coordinating with internal teams and external vendors, and leading a team of network engineers and technicians. You will work closely with cross-functional teams to ensure the highest level of availability, reliability, and security for our clients' network infrastructure.

Responsibilities

• Responsible for building and managing the NOC team.
• Sets operational goals and ensures they are met.
• Ensures the NOC meets its performance targets and service level agreements.
• More involved in strategic planning and coordination of the NOC's activities.
• Collaborates with other departments to improve overall network operations.
• Handles team management, goal setting, and performance monitoring.

• Bachelor's degree or higher in computer science, engineering, or a related field.
• At least 5 years of experience in managing a Network Operations Centre or a similar role.
• Strong knowledge of networking protocols, technologies, and tools.
• Experience with network monitoring and management systems.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Relevant certifications, such as CCNA or CCNP, are a plus.

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

• Degree/Diploma in computer science/engineering
• Minimum 6 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking industry
• Experience in SilverLake banking system, preference is Core Banking, Deposits (CASA), Loans, ATM, Payment products
• Technically good in As400, db2, RPG, Cobol, etc
• Experience in AS400/iSeries database and operation system for 3-5 years
• Experience in system architecture and design and SDLC
• Good analytic and problem-solving skills. Must be attentive to details
• Ability to work in a fast-paced, team-oriented environment and weekend/wee hours
• A strong & assertive communicator in speaking & writing

• Leading, executing, and delivering data science projects for clients in Thailand.
• Developing detailed project scopes and methodologies, designing, and implementing solutions using appropriate tools and techniques.
• Building strong relationships with Visa partners, clients, and corresponding data science & analytics teams, driving collaboration, and ensuring the implementation of Visa's recommendations.
• Maintaining quality control and up-to-date documentation for all data science projects.
• Innovating by utilizing Visa's data, client data, and non-traditional data sources to meet client needs.
• Enhancing existing data science and analytic techniques by promoting new methodologies and best practices.
• Fostering thought leadership in the data science domain and building intellectual property through innovation.
• Managing communication with clients and stakeholders effectively.
• Mentoring, guiding, and supervising data scientists in the project team.
• Delivering analytics projects from inception to completion, providing actionable insights and recommendations.
• Identifying opportunities for innovation using non-traditional data and new modeling techniques.
• Managing internal and external stakeholders.
• Supervising data scientists reporting to this role.
• Developing data-driven solutions using Visa data.
• Building data science visualization capabilities to address client problems.
• Driving innovation using data science techniques.
• Advocating for data science within partner organizations, advising and coaching analytical teams, and sharing best practices and case studies.
• Continually assessing the environment to challenge assumptions about data sources, potential analytics partners, tools, talent, and infrastructure.
• Exploring and adopting leading methodologies and best practices from other international markets.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Senior Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Senior Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Senior Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Senior Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day-to-day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Manager to join our team. As a NOC Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring the smooth operation and maintenance of our network infrastructure.

Your primary responsibilities will include monitoring network performance, managing incidents, coordinating with internal teams and external vendors, and leading a team of network engineers and technicians. You will work closely with cross-functional teams to ensure the highest level of availability, reliability, and security for our clients' network infrastructure.

Responsibilities

• Responsible for the execution and monitoring of work during the project implementation phase, driving the resolution of customer and other key stakeholders' needs and issues, and ensuring ultimate delivery success and customer satisfaction;
• Identify delivery risks, effectively coordinate internal teams and external partners, continuously optimize delivery processes, improve issue handling mechanisms, and continuously reduce delivery risks and costs;
• Collect and provide feedback on customer needs and issues during product use, collaborate with internal product research and development teams to analyze and resolve issues;
• Write various documents during the project delivery implementation phase

• Bachelor's degree or above in computer, electronics, communications, automation, engineering management, or related fields
• Over 8 years of experience in the internet or software industry and corresponding IT technical capabilities, over 5 years of project management and delivery experience, familiar with project management knowledge, and ability to independently complete project management work
• Strong organizational, execution, and communication skills, able to effectively follow up and control project progress, quality, cost, risks, safety, and other key points
• Good team spirit and collaboration skills. Strong team management and resource coordination abilities, with strong execution and stress resistance
• Experience in integrated or software project delivery management and AI, GPU, and other project delivery experience is preferred
• Willingness to travel for medium to long-term based on project needs
• Proficiency in English

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

We are seeking a highly motivated and experienced Graduate Academy Program Manager/Assistant Manager to lead the development and implementation of our comprehensive Academy program. This program aims to train and develop graduates who join our company, nurturing their skills and competencies to become outstanding professionals within a two-year timeframe. As the Academy Program Manager, you will play a pivotal role in designing and executing training initiatives, monitoring progress, and providing guidance to ensure the success of our management trainees.

Principal Duties and Responsibilities:

• Design and execute a comprehensive training and development program that aligns with our company's goals and objectives, focusing on enhancing the skills and competencies of our management trainees.
• Monitor the progress and performance of trainees throughout the program, providing guidance, support, and constructive feedback as needed.
• Collaborate with department managers to identify suitable placements and rotations for trainees within the organization, ensuring they gain exposure to various functions and business areas.
• Drive the seamless transition of management trainees into permanent roles within the organization, aligning their onboarding to business needs.
• Track and evaluate the effectiveness of the Academy program through assessment tools and performance metrics, making recommendations for continuous improvement and program enhancement.

Cohort on-boarding and networking:

• Develop and implement a comprehensive co-hort onboarding program that fosters strong connections and promotes a sense of belonging among management trainees.
• Design pathways and activities that encourage co-hort interaction, collaboration, and knowledge sharing, creating a supportive network for trainees to learn from and inspire one another.
• Facilitate introductions and networking opportunities between co-hort members, senior management, mentors, and other employees, fostering a collaborative environment where trainees can learn from diverse perspectives. Organize team-building activities, workshops, and social events that promote co-hort bonding, cultural understanding, and the exchange of ideas.
• Encourage and support the development of co-hort projects and initiatives, allowing trainees to collaborate on meaningful projects that contribute to their professional growth and the success of our organization.
• Continuously assess and refine the co-hort onboarding program to ensure its effectiveness and relevance, incorporating feedback and insights from trainees and stakeholders.

Performance Management and Cost/Budget Management:

• Collaborate with stakeholders to assess trainees' performance, identify areas for improvement, and provide timely feedback to support their professional growth and development.
• Develop an effective qualification process that can evaluate the graduate skills, potential and performance in the 2 years program. Ensure the “quality” of all the graduates are up to our standards.

• Develop and implement individualized development plans that address trainees' specific needs, aligning them with their career aspirations and our company's objectives.
• Monitor and manage the budget allocated to the Academy program, ensuring cost-effective utilization of resources while maintaining the quality and effectiveness of training initiatives. Conduct regular cost analyses and assessments to identify opportunities for optimizing program expenses while maximizing the impact on trainee development.
• Collaborate with finance and procurement teams to negotiate contracts, secure competitive pricing for external training resources, and manage vendor relationships to achieve cost efficiencies.
• Provide regular reports and updates on budget performance, cost management, and return on investment (ROI) of the Academy program to key stakeholders.

Program Administration:

• Maintain accurate and up-to-date records of trainees, including performance evaluations, training records, and career development plans.
• Prepare regular reports on program activities, progress, and outcomes for management review.
• Oversee the Absorb Learning System and the Asia Learning Academy.
• Manage the program budget, ensuring efficient use of resources.
• Stay updated on industry trends and best practices related to management trainee programs, incorporating relevant insights into program design and implementation.