Total 154,924 service operations manager job vacancies in Malaysia

Responsibilities:

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of executives ( Admin, Marketing, Sales, Finance, Engineering, Technical etc.).
• Lead employees to encourage maximum performance and dedication.
• Evaluate performance by analyzing and interpreting data and metrics.
• Write and submit reports to the CEO in all matters of importance.
• Manage relationships with partners/vendors.

Requirements:

• Proven experience as Operational/Service Manager in HVAC industry or relevant role.
• Understanding of business functions such as HR, Finance, marketing etc.
• Display competency in strategic planning and business development.
• Good knowledge of data analysis and performance/operation metrics.
• Excellent organizational and leadership abilities.
• Outstanding interpersonal and public speaking skills.
• Skilled in decision-making and problem-solving.
• Possess at least a Diploma / Bachelor's Degree in Business Administration or relevant field
• Able to command and lead
• Hold meetings daily with all employees on daily task, safety, sop, company policy and objectives

Perks & Benefits

• Bonus
• Central location
• Free snacks / Happy hours
• Medical insurance
• EPF, Socso

Objective / Purpose of the Job

We are a leading wholesaler, importer, supplier, and retailer of a wide range of products, from clothing to fashion accessories, IT gadgets to consumer electronics, household goods to kitchen appliances, office supplies to souvenirs, cosmetics to health supplements, and various food to non-food FMCG merchandise. With an established presence both online and offline, we are in the midst of executing an exciting growth plan. As the Assistant Manager of Retail Operations and Customer Service, he/she will be instrumental in driving continuous improvement and ensure we continue to meet customers’ expectations.

As the Assistant Manager of Retail Operations and Customer Service, he/she will be key to ensuring the consistency of the operations department and support in driving it forward. Team development will be a significant part of this role, ensuring the existing workforce, be it in-house, outsourced, or licensees’ personnel, can take on an increase in volume and bring in new skill sets as we continue to invest in new sites (both online and offline) and products. He/she will be creating a culture through empowering a continuous improvement mind-set and utilising change management to increase efficiency and quality.

Key Activities / Accountabilities

• Manage, review and further develop operational SOPs. Work closely with interdepartmental, inter-company teams to ensure operation processes are efficient. Identify and lead site Continuous Improvement initiatives. Implement and sustain operational best practice with quality in mind.
• Develop and embed store KPIs, aligning them with business growth objectives. Develop site ownership, aiming to increase site utilisation and performance. Ensure awareness of daily service levels for area of responsibility and a plan to achieve required service levels within the agreed timeframe.
• Utilise staff across the sites & assign the correct skills to support priority plans. Ensure efficient operation and control of site resources and make best use of skills vs priorities.
• Drive cost savings through efficient use of resources at his/her disposal.  Understand operational risks and ensure that correct control measures are in place.

Customer Service Management

• Communicate changes in company policies and procedures.
• Learn about our products and provide accurate information about their features and pricing to our customers.
• Keep customers informed about the latest discounts and special offers. Cross-sell products as often as possible.
• Ensure shelves are continuously stocked. Monitor consumption patterns, minimize returns, and manage wastage.
• Gather customers’ feedback and analyse for quality improvements.
• Attend to customers’ enquiries and complaints, addressing and resolving them quickly and diplomatically

Merchandising Management

• Support ongoing CAPEX investment in line with budgetary and quality targets.
• Oversee order management, ensuring seamless end-to-end supply process.
• Manage and control merchandise performance, reviewing and tracking diligently to ensure the best merchandise mix that will delivery sales with optimal returns.
• Reduce waste across the sites by monitoring orders to ascertain each request is justified based on its consumption pattern.

Any other job or function that may be assigned by the Managing Director from time to time.

Preferred Qualifications, Experience and Skills

• Degree/diploma holder. Preferably in retail management, operations, or marketing.
• Minimum four (4) years’ experience in retail or sales operations management with proven track record in FMCG or retail industry. He/she should ideally have exposures in merchandising and customer service and have the character to build relationships that will truly deliver a win-win situation.
• Strong understanding of the retail sales process  Good with numbers  Knowledge of inventory stocking procedures  Good with computers, especially MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to clearly and consistently work side-by-side with a broad range of seniorities and functions to deliver against complex initiatives and complete them on-time, on-budget, and over target
• Ability to operate both at the strategic and tactical levels
• Analytical, entrepreneurial, and result-focused
• Ability to pivot quickly and react effectively to real-time situation
• Ability to manage customer relationships
• Proficiency in spoken and written English required
• Proficiency in spoken Chinese (Mandarin, Cantonese, etc.), spoken and written Malay highly desirable

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of executives ( Admin, Marketing, Sales, Finance, Engineering, Technical etc.).
• Lead employees to encourage maximum performance and dedication.
• Evaluate performance by analyzing and interpreting data and metrics.
• Write and submit reports to the CEO in all matters of importance.
• Manage relationships with partners/vendors.

Requirements:

• Proven experience as Operational/Service Manager in HVAC industry or relevant role.
• Understanding of business functions such as HR, Finance, marketing etc.
• Display competency in strategic planning and business development.
• Good knowledge of data analysis and performance/operation metrics.
• Excellent organizational and leadership abilities.
• Outstanding interpersonal and public speaking skills.
• Skilled in decision-making and problem-solving.
• Possess at least a Diploma / Bachelor's Degree in Business Administration or relevant field
• Able to command and lead
• Hold meetings daily with all employees on daily task, safety, sop, company policy and objectives

Perks & Benefits

• Bonus
• Central location
• Free snacks / Happy hours
• Medical insurance
• EPF, Socso

Job Scope

• Provide inspired leadership for the organization.

• Make important policy, planning, and strategy decisions.

• Develop, implement, and review operational policies and procedures.

• Help promote a company culture that encourages top performance and high morale.

• Oversee budgeting, reporting, planning, and auditing.

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

• Work with the board of directors to determine values and mission, and plan for short and long-term goals.

• Identify and address problems and opportunities for the company.

• Build alliances and partnerships with other organizations.

• Support worker communication with the management team.

• Overseeing the flow of cash and financial instruments.

• Preparing reports as required by law, and regulations of company policies.

• Ensuring compliance with applicable laws and procedures.

• Collecting, interpreting, and reviewing financial information.

• Reporting to the management, and providing advice on how the company and future business decisions might be impacted.

• Reviewing, monitoring, and managing budgets.

• Controlling income, cash flow, and expenditure.

• Long-term planning to create initiatives that further the company’s overall goals

• Identifying potential problems and points of friction and working to find solutions to maximize efficiency and revenue.

Job Requirements

• Bachelor’s degree in operations management or related field or any equivalent education level. 

• Experience in management, operations, and leadership. Preferably minimum 3 years experience.

• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.

• Ability to build consensus and relationships among managers, partners, and employees.

• Excellent communication skills.

• Solid understanding of financial management.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Paid training and development
• Medical Benefits
• Staff Attendance Voucher
• Long Service Award

Requirements:

• Bachelor’s Degree in Logistic/Transportation or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills
• Deep understanding of the Logistics industry and have resources of logistics service providers. Attention to details with strong initiative.                         
• Preferably Chinese Speaking Candidate.

Responsibilities:

• Able to lead and direct a group of technical expertise on day-to-day operations.
• Critical and creative thinking to solve issues and problems.
• Sound knowledge of Conflict Management.
• Must be able to work under pressure and achieve a high degree of accuracy, while keeping the proper perspective on the big picture.
• Undertaking other special assignments, ad-hoc functions and related duties as and when required by superior.

Perks & Benefits

• Basic + Allowance
• Company trips
• Personal leave
• Personal development opportunities

職責：

• 設計和實施業務策略、計劃和程序。
• 設定績效和成長的綜合目標。
• 制定促進公司文化和願景的政策。
• 監督公司的日常營運和管理人員的工作（行政、行銷、銷售、財務、工程、技術等）。
• 引導員工鼓勵最大績效和奉獻。
• 透過分析和解釋數據和指標來評估績效。
• 就所有重要事項撰寫並向執行長提交報告。
• 管理與合作夥伴/供應商的關係。

要求：

• 擁有在暖通空調行業或相關職位擔任營運/服務經理的豐富經驗。
• 了解人力資源、財務、行銷等業務職能。
• 展現策略規劃和業務發展的能力。
• 熟悉數據分析和性能/操作指標。
• 優秀的組織和領導能力。
• 出色的人際交往和公開演講技巧。
• 善於決策和解決問題。
• 至少擁有工商管理或相關領域的文憑/學士學位
• 能夠指揮和領導
• 每天與所有員工舉行會議，討論日常任務、安全、SOP、公司政策和目標

津貼和福利

• 獎金
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 公積金、社會保險

Job Responsibilities:

• Responsible in generate Invoices, customer orders and etc. related document.
• Negotiate for best purchasing package (in terms of quality, price, term delivery and service) with suppliers.
  
• Maintain complete updated purchasing records/data and pricing in the system.
• Responsible for preparation and process purchase orders and documents in accordance with company policies and procedures.
• Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.
• To liaise and coordinate with the dealers and internal departments for sales support task.
• Timely and accurately processing of daily sales order.
• Established and maintain proper filing system to ensure smooth documentation and administration.
• Perform daily office general clerical duties.
• Perform ad-hock tasks if needed.

Job Requirements:

• At least 1-2 years of working experience in the related field is required for this position.
• Good working attitude and pleasant personality.
• Ability to perform multitask and prioritize daily workload.
• Knowledge in using Microsoft Words, PowerPoint and Excel.
• Languages: Bahasa Malaysia and English (中文 will be added advantages).
• MUST willing to work for 6 days. 
  
• Working Hour: Mon-Sat 8.30AM to 5.30PM

Perks & Benefits

• Casual dress code
• Personal leave
• Personal development opportunities

Reporting to the Branch Manager, the Operations Executive will embark on an exciting journey to be part of the Operations team. This role will provide learning opportunities for an individual in management of a food atrium, from the exterior facade to the internal hygiene and inventory control. Your primary role includes (but not limited to):

Take charge of daily operational matters of the atrium and ensure smooth operations flow
Assist the Outlet Manager on projects related to atrium
Uphold and enforce Company’s Rules & Regulations, as well as to ensure compliance to government regulations
Supervise on the operational effectiveness & service standards of Tenants and Cleaners
Prompt follow-up and working alongside with Tenants and Cleaners on various requests / promotion campaigns
Conduct routine outlet Hygiene Checks and Inventory Checks
Maintain good standards of outlet’s overall aesthetics (Food/Stall Display) and grooming standards of staff
Point-of-contact for external contractors or suppliers
Propose and implement innovative work-related processes
Prepare daily and monthly reports on outlet operations; and
Any other duties as assigned by your Superior

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Responsibilities:

• Installs, maintain and repairs Automatic Identication Data Capture equipment,  such as Thermal Transfer Printer(Deskotp, Table-top, Mobile), Handheld Scanner, Mobile Scanner/Terminal, and other related products onsite or offsite.
• Study blueprints, schematics, operator & service manuals, and other specifications to familiarise installation & servicing procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates & demonstrate equipments to End Users
• Perform End User Training upon equipment installations
• Deal with Customers (End User or Engineer) when service or support is required
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

Requirements:

• Possess at least DiplomElectronics or equivalent field.
• a Engineering, Those without Diploma but have relevant work experience is encouraged to apply
• Fresh Graduates are encouraged to apply as we provide On-the-Job Training
• Proven work experience as field service technician (if any)
• Basic knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.
• any related work experience with Thermal Printer or Scanner such as Sato, Zebra, Honeywell, OKI, Epson, Citizen, etc is added advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Car Allowance
• Full Petrol, Toll & Parking Claims
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Yearly Bonus & Incentives
• Yearly Salary Review

Responsibilities:

• Installs and repairs electronic equipment, such as Thermal Transfer Printer, Direct Thermal Printer, Inkjet Printer, CIJ, Scanner & RFID Devices
• Study blueprints, schematics, manuals, and other specifications to familiarise installation procedures & maintenance/service
• Setup or installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Required to be onsite for servicing and repairing works.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Possess at least SPM, Certificate, Diploma or equivalent field.

Requirements:

• Fresh High School or Diploma holders are encouraged to apply
• Eagerness to learn the knowledge on equipment control and troubleshooting methods/skills.
• Good analytical and problem solving skills.
• Customer oriented and effective communication skills.
• Basic Computer knowledge & skills are required

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Learn from World Leading Companies for Bar Code & RFID and latest technologies

REQUIREMENT

Strong logical thinking ability, communication and coordination skills. (Familiar with the operation process is preferred)

DUTIES AND RESPONSIBILITIES

1, To issue & manage invoices and Delivery Order, update and maintain data in systems.

2. To ensure goods produce on time by coordinate with internal departments. (follow up production progress, handle abnormalities)

3, To ensure goods deliver to client on time through shipment arrangements.

4, To always update with Planner regarding monthly order analysis, forecasting, & raw material preparation.

5, To ensure customer satisfaction.

Attendance allowance RM200, Food allowance RM50, Year-end Bonus

工作範圍

• 為組織提供富有靈感的領導力。

• 制定重要的政策、規劃和策略決策。

• 制定、實施和審查營運政策和程序。

• 幫助促進鼓勵最佳績效和高昂士氣的公司文化。

• 監督預算、報告、規劃和審計。

• 確保所有法律和監管文件均已歸檔，並監督法律法規的遵守情況。

• 與董事會合作確定價值觀和使命，並規劃短期和長期目標。

• 辨識並解決公司的問題和機會。

• 與其他組織建立聯盟和夥伴關係。

• 支持員工與管理團隊的溝通。

• 監督現金和金融工具的流動。

• 根據法律和公司政策法規的要求準備報告。

• 確保遵守適用的法律和程序。

• 收集、解釋和審查財務資訊。

• 向管理階層報告，並就公司和未來業務決策可能受到的影響提供建議。

• 審查、監控和管理預算。

• 控制收入、現金流量和支出。

• 制定長期計畫以推動公司整體目標的實現

• 識別潛在問題和摩擦點，並努力尋找解決方案以最大限度地提高效率和收入。

工作要求

• 營運管理或相關領域學士學位或任何同等教育程度。

• 管理、營運和領導方面的經驗。最好有至少3年經驗。

• 了解一般財務和預算，包括損益、資產負債表和現金流量管理。

• 能夠在管理者、合作夥伴和員工之間建立共識和關係。

• 高超的溝通技巧。

• 對財務管理有深入的了解。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 有薪培訓和發展
• 醫療福利
• 員工考勤券
• 長期服務獎

工作目標/目的

我們是領先的批發商、進口商、供應商和零售商，產品範圍廣泛，從服裝到時尚配件、IT 小工具到消費電子產品、家居用品到廚房用具、辦公用品到紀念品、化妝品到保健品以及各種食品到非食品快速消費品。隨著線上和線下業務的建立，我們正在執行一項令人興奮的成長計劃。作為零售營運和客戶服務助理經理，他/她將在推動持續改進並確保我們繼續滿足客戶的期望方面發揮重要作用。

作為零售營運和客戶服務部門的助理經理，他/她將是確保營運部門的一致性並支持推動營運部門向前發展的關鍵。團隊發展將是這一角色的重要組成部分，確保現有員工（無論是內部員工、外包員工還是被許可人的員工）能夠在我們繼續投資新地點時增加數量並引入新的技能（線上和線下）和產品。他/她將透過賦予持續改進的心態並利用變革管理來提高效率和品質來創造一種文化。

主要活動/責任

• 管理、審查和進一步製定營運標準操作程序。與跨部門、跨公司團隊密切合作，確保營運流程有效率。確定並領導站點持續改進計劃。實施和維持營運最佳實踐，同時牢記品質。
• 制定並嵌入商店 KPI，使其與業務成長目標一致。發展站點所有權，旨在提高站點利用率和效能。確保了解責任範圍內的日常服務水平，並制定在商定的時間範圍內達到所需服務水平的計劃。
• 利用各個站點的員工並分配正確的技能來支援優先計劃。確保站點資源的高效運作和控制，並充分利用技能與優先事項。
• 透過有效利用他/她可支配的資源來節省成本。  了解營運風險並確保採取正確的控制措施。

客戶服務管理

• 傳達公司政策和程序的變更。
• 了解我們的產品並向我們的客戶提供有關其功能和定價的準確資訊。
• 讓客戶了解最新的折扣和特別優惠。盡可能頻繁地交叉銷售產品。
• 確保貨架上持續備貨。監控消費模式、最大限度地減少退貨並管理浪費。
• 收集客戶的回饋並分析品質改進。
• 關注客戶的詢問和投訴，快速、外交地處理和解決它們

商品管理

• 根據預算和品質目標支持持續的資本支出投資。
• 監督訂單管理，確保無縫的端到端供應流程。
• 管理和控製商品性能，認真審查和跟踪，以確保最佳的商品組合，從而實現銷售和最佳回報。
• 透過監控訂單以確定每個請求根據其消費模式是否合理，減少整個網站的浪費。

總經理可能不時分配的任何其他工作或職能。

優先資格、經驗和技能

• 學位/文憑持有者。最好從事零售管理、營運或行銷工作。
• 至少四 (4) 年零售或銷售營運管理經驗，在快速消費品或零售業擁有良好的業績記錄。理想情況下，他/她應該有銷售和客戶服務的經驗，並且有能力建立能夠真正實現雙贏的關係。
• 對零售銷售流程有深入的了解  擅長數字  了解庫存庫存程序  擅長計算機，特別是 MS Office（Word、Excel、PowerPoint、Outlook）
• 能夠清晰、一致地與各種資歷和職能部門並肩工作，以交付複雜的計劃，並按時、按預算、超額完成目標
• 能夠在戰略和戰術層面上運作
• 善於分析、具創業精神、注重結果
• 能夠快速調整並對即時情況做出有效反應
• 管理客戶關係的能力
• 要求熟練英語口語和書面能力
• 精通中文口語（國語、粵語等）、馬來語口語及書寫能力者優先

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 事假
• 開放文化
• 個人發展機會

DUTIES & RESPONSIBILITIES:

• Repair and maintain Secondary Operations (Sec-Op) equipment

• Ensure equipment are in good condition to run sampling or production according to

schedule

• Set up the equipment according to approved parameters to allow parts to be run for

production

• Evaluate different parameters to produce parts that meet customer surface finishing

requirements

• Fabricate/modify supporting equipment to improve efficiency and/or safety

• Other jobs as assigned by superior in support of Sec-Op operations

REQUIREMENT:

• Candidate must possess at least a Diploma preferably in Mechanical Engineering /

Mechatronics Engineering (Metal Fabrication/Tool & Die/Welding) or equivalent.

• Min 3-5 years hands-on experience in maintenance field,

• Able to work as a team and discuss constructively.

• Required skill(s): Microsoft Office, problem solving skill & so on) is added advantage.

• Fluent written & spoken English and Bahasa Malaysia languages

• Applicants must be willing to work in Alor Gajah. 

Address 

Lot 154, Jalan Industri 8, Alor Gajah Industrial Estate, 78000 Alor Gajah, Melaka, Malaysia.

Interested candidates can email to Ms. Leong (ccleong@dynacast.com.my , Office Tel no.:+606-556 8046) with your full resume and recent photo.

BENEFITS: 

• Good and positive career path in a multinational company.
• Lucrative remuneration
• Medical Fee/Medical Disbursement/Insurance provided
• Petrol allowance 

WORKING HOURS:

• Mon – Fri with alternate Sat, 

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience