Total 311 service engineer job vacancies in Customer Service category in D13 Macpherson, Braddell

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Job Description & Requirements

· Greet guests and visitors warmly and make them feel welcome and attended

· Manage guests/customers queries, requests, feedbacks

· Answer phone an email inquiry from potential guests in a timely and respectful manner

· Receive and redirect mail, phone calls, packages, etc

· Anticipate guests needs to accommodate them and provide an exceptional guest experience

· Perform basic administrative/secretarial/reception duties

· Maintain inventory of supplies and order new stock as needed

· Running errands to assist guests/customers

· Handle promotion for events, voucher claims etc

· Record incident reports and assist in follow up actions (if any)

· Ensure that guest spaces and lobby are always clean and tidy

· Any other ad hoc duties as assigned

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

• With min 2 years of Customer Service experience
• Good communication and interpersonal skills
• Bilingual in English & Mandarin to liaise with customers & vendors
• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups.
• Process delivery or shipping documents, co-ordinate with Singapore &/or Philippines warehouse, Forwarders and Transporters to ensure smooth delivery to customers.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities

• Providing office day to day admin support

• Assist the team in communicating with the status of the outstanding tasks

• Handling all customer matters

• Sending out weekly report

• Learning the Singtel system and assisting customer needs and enquiries

• Ad hoc duties as assigned

Requirement

• Minimum qualification, Higher Nitec

• Working knowledge in Microsoft Excel

• Team player and ability to collaborative and work effectively

• Able to work 5.5 days per week

Responsibilities

• Providing office day to day admin support

• Task to configure other IT devices

• In charge of doing devices exchanges and redemptions

• Assist the team in communicating with the status of the outstanding tasks

• Handling customer complains

• Learning the Singtel system and assisting customer needs and enquiries

• Weekly stock counts

• Ad hoc duties as assigned

Requirement

• Minimum qualification, Higher Nitec

• Working knowledge in Microsoft Office

• Team player and ability to collaborative and work effectively

• Able to work under pressure with high adaptability and initiative within a dynamic environment

Job responsibilities:

1.Handles various kinds of supplier reports, such as POS, Inventory & Claims

2.Handles inventory price adjustment and inventory reconciliation

3.Able to manage the purchasing, rescheduling and cancellation process.

4.Co-ordinate and follow up closely for the daily operation job requirement

5.Ad hoc duties assigned by supervisor

Requirement:

1.Diploma/degree holder or equivalent.

2.At least 3-5 years of rebate and purchasing experience

3.Experience in semiconductor industry will be an added advantage

4.Proficient in Microsoft Office applications especially Excel.

5.Ability to thrive in a fast-paced environment

6.Oracle (ERP) System experience is an advantage.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Monday Fixed off day

Responsibilities:

• To provide excellent service for a pleasant dining experience.
• Communicate well and engage with guests.
• Anticipating and responding quickly on the floor to meet the expectations of quality customer service.
• Understanding the food and drink menu - providing suggestions and recommendations suitable for the guests.
• Carry out daily setup and closing of the restaurant for operations.
• To understand the operations fully and be rotated between bar and floor.
• Maintain cleanliness of the outlet and ensure presentability of service counters, seating areas, and other operational equipment.
• Fulfill any other duties and responsibilities as assigned.
• Be fun and outgoing!

Requirements:

• Charismatic, friendly, and energetic
• Having good initiative and drive to perform!
• Good Interpersonal and Communication skills
• Team player in a fast-paced work environment
• Keen attention to detail
• Proactive attitude toward guests and work
• Commit to regular full-time work
• Able to stand and walk for extended periods
• Able to work in a fast-paced F&B environment
• Able to commit to weekends and public holidays
• A positive attitude is a must!

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to willie.goh@swiftsearchglobal.com

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays