The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

The Opportunity:

Adecco is partnering with a client in the luxury retail industry (principal brand) and we are seeking a talented individual to join their business as a Senior/Merchandising Manager. Reporting to the Head of Merchandising, the successful candidate will develop and define the strategic product assortment direction for SG, MY, AU, and NZ markets, and translate creative vision into short, mid, and long-term merchandising strategies tailored to local market and customer needs.

• Permanent opportunity
• Luxury FMCG industry
• Work days/hours: Mon-Fri, 9am - 6pm
• Work location: Central Region

The Job:

Buying, Inventory Management, Allocations

• Collaborate with regional brand leads to develop buying strategies and lead team in buy executions
• Develop assortments through analysis of product performance, customer feedback, consumer trends, and competition landscape
• Manage OTB to achieve financial targets and SKU-level productivity metrics for sales, inventory, receipts, and margins
• Liaise with Global Inventory Planning team to identify opportunities in future sales and investment plans
• Monitor SKU lifecycle and respond to in-season sales to inform future strategies
• Drive Merchandise Planning and Allocation strategies to resolve product liabilities and develop action plans for timely and profitable liquidation
• Regularly monitor business performance, report weekly trends, and implement necessary actions
• Analyze and reforecast business to support mid to long-term strategies, adjusting product flow and inventory management
• Evaluate seasonal product performance and share insights on customer patterns season over season
• Research new trends and product advances to inform buying decisions effectively

Team Development and Global Collaboration

• Lead and motivate the team to ensure key deliverables are met, and manage individual performance by setting clear development objectives, providing leadership through guidance and feedback to foster business and talent growth
• Developing and commercializing collections by collaborating with key internal stakeholders
• Ensure strong communication with Global Merchandising regarding local market needs, trends, and initiatives
• Regularly conduct market research on industry trends, competitor analysis, sales data, and product performance to integrate insights into strategy, including local pricing strategies

The Talent:

• Minimally 7 years of relevant experience in the luxury retail industry coupled with a strong background in buying/merchandising, preferably in leather goods, ready-to-wear, and accessories.
• Demonstrated expertise in driving product and merchandising strategies, along with a track record of collaborating with cross-functional teams to develop commercially successful collections
• Numbers-driven, analytically inclined with proficiency in handling extensive data, capable of conceptualizing and turning them into meaningful analyses
• At least 2-3 years of experience in a leadership role to lead and manage a team

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to charmaine.see@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Permanent role
• Work location: West Region
• Attractive Remuneration Package

Our client is partnering with a leading global provider of cutting-edge design, engineering, and construction services, specializing in the development and delivery of ultra-clean and environmentally sustainable facilities tailored for high-tech industries.

The Job

• Lead the design process from conception to handover, ensuring compliance with local codes.
• Incorporate sustainability goals into the design.
• Produce comprehensive tender documentation, including project specifications.
• Progress the design according to established checklists.
• Chair subcontractor and client meetings to ensure project alignment.
• Mentor junior architects to support company growth and ensure quality standards are maintained.

The Talent

• Proficient in designing and constructing architectural systems for high-tech industries like Semiconductor, Sustainable Energy, Pharmaceutical, Nutrition, Healthcare, or Biotech Projects.
• Possesses at least 3 years of international experience in high-tech industries or multidisciplinary construction businesses.
• Minimum of 2 years of experience in a lead architectural role for fast-track projects, including managing multidisciplinary projects.
• Skilled in implementing internal change strategies and operational planning.
• Has 7-8 years of professional architectural experience, with an additional 1-2 years for each higher grade of progression.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to andy.muhammad@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Our client is a reputable international bank with a significant presence in Asia, currently seeking a Senior Investment Adviser to support their business expansion.

about the job:

• Conduct in-depth financial analysis and market research to identify investment opportunities and risks.
• Formulate comprehensive investment strategies based on clients' financial objectives and market conditions.
• Construct and manage investment portfolios, ensuring alignment with clients' investment objectives and risk profiles.
• Monitor portfolio performance, conduct periodic reviews and make adjustments as needed to optimize returns and manage risk.
• Stay abreast of market trends, economic indicators, and geopolitical developments to inform investment decisions.

skills and experience required:

• Bachelor's Degree in Finance, Banking, Business Studies, or a related field, or equivalent professional certification (e.g. CFA).
• At least 5 years experience as an Investment Advisor with a focus on HNW/UHNW clients.
• Strong knowledge of global financial markets, investment products, and portfolio management.
• Ability to work collaboratively in a team-oriented environment.

*We regret to inform you that only shortlisted applicants will be notified.*

To apply online, please use the 'apply' function. Alternatively, you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Job Responsibilities:

Spring Cloud Azure - Senior developer with good hands-on experience in providing solutions using Open AI and Machine Learning.

Job Requirements:

Good hands-on experience in Azure Cloud.

Experience in developing application in Java or Python.

Good communication and interpersonal skills, with the ability to collaborate effectively in a team environment.

Preferred (Good to have) Skills:

1. Java with Azure Cognitive Search

2. Java with Azure DevOps skill using Terraform

1 - Java (P3 - Advanced)

2 - Python (Programming Language) (P3 - Advanced)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Responsibilities:

• Responsible for the specific industry business develop and sales in local market.
• Prospect, identify, qualify, and target accounts fitting the industry before and after market account profile.
• Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer.
• Meet sales and activity performance goals, including weekly pipeline report by opportunity. Prepare reports and communicate monthly summary of wins, losses, inhibitors and net-new opportunities
• Responsible for customer relationship development and management.
• Collaborate with various practices and functions to ensure local alignment with region / global strategies.

Requirements:

• Candidate must possess at least Bachelor Degree in any field.
• Minimum 3-5 years of sales or account manager experience in ICT industry.
• An expert in client / partner management with cross disciplinary experience in business strategy and account management
• Able to analyze sales performance metrics, have good negotiation skills and the ability to build and foster long-term relationships with customers.
• Solid personal presence to act as an effective influencer and negotiator at the most senior levels of client management
• Excellent understanding of IT strategy, the related issues facing CIOs and their decision processes.
• Successful track record of achieving significant growth in revenues within a major client account.
• Experience of strategic account planning with practical knowledge of developing complex account plans and implementing them.
• An effective communicator, able to provide excellent leadership and motivation for the team whilst working effectively as a team player with the sales and delivery teams.

Next Step

Click “apply” or send resume to: Ryce Ryce.Fan@adecco.com

EA Licence No.91C2918| Personnel Registration No. R23117258

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Manage and prioritise product backlog to maximise the product value proposition for customers/end-users.
• Provide well-defined user stories for the agile team's execution.
• Accountable for the sizing of the user story with the team during grooming
• Ensure the quality of the story's implementation by emphasising DoD and acceptance of stories in sprint reviews.
• Ensure that software security metrics are considered, including necessary follow-up to ensure no known high/critical security issue before the release.
• Ensure performance requirements are considered and measurable.
• Ensure UX/DX aspects are considered; liaise with the UX designer whenever needed.
• Accountable for detailed specification (internal) and external specification (developer portal).
• Provide regular updates of roadmap execution to stakeholders.
• Work closely with other Product Owners to ensure dependencies/expectations of the other parts of the solutions are concise and tracked.

Job Requirements:

• Engineering school diploma
• Analytical and problem-solving skills with attention to details
• Experience in software development on mobile, either in Android or iOS
• Experience and comfortable with cryptography concepts and usage of applied cryptography
• In-depth knowledge of agile processes and principles
• Knowledge of handling contactless communication in mobile
• Outstanding communication, presentation, and leadership skills
• Organised and comfortable in managing planning with multiple dependencies.
• Excellent organisational and time management skills

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

This is an Internal/In-house, full-time/permanent position with The Adecco Group.

Mission

• The objective of this role is to help attract, retain, engage, and motivate talents in Australia, New Zealand (ANZ) and Singapore by leading and orchestrating all activities related to Rewards. This includes strategy, programs, processes, and solutions.
• The Total Rewards Partner responsible for overseeing the Rewards function across several legal entities and across multiple brands. The incumbent will fulfil the role of a credible thought partner to the business and Rewards Community and be accountable for delivering consistent, locally applicable practices on all Rewards matters.
• The Total Rewards Partner will structurally implement guidelines and processes on base pay, short-term and long-term incentive plans, recognition, benefits, job grading, and international mobility related activities applying local market thinking and strategy while aligning to Adecco Group's Global Rewards' principles and philosophy.

Responsibilities

Compensation

• Lead the annual compensation review process within ANZ and Singapore and review and facilitate compensation reviews, thus ensuring execution of the processes in a fair and equitable manner in line with the Group Reward principles and philosophy.
• Support with financial modelling and scenarios for the businesses as required.
• Work with local HR teams to ensure retention and total Reward activities and practices comply with local government requirements.
• Provide data and benchmarking information for Recruitment Partners.

Incentive Plans

• Review and maintain the short-term incentive plan framework and compensation plans aligning to the Group Rewards strategy.
• Steer and manage globally driven incentive plans and executive compensation.
• Partner closely with finance in monitoring performance levels and forecasting, create participation criteria, controls, and governance on short term incentive plans and payout with appropriate data modelling.

Benefits

• Partner with local HR community to ensure that the overall benefit programmes reflect the Rewards strategy, current and future needs of Colleagues.
• Communication of benefits programmes through multiple accessible formats.

Rewards Transformation & Continuous Improvement

• Participate and influence Rewards Transformation initiatives in ANZ and Singapore to embed group standards for the use of technologies, standardized methodologies, change communications and other levers to drive process quality and efficiencies.
• Assist local management teams to align, streamline and consistently apply and use the resources, tools, policy, and processes for pay and performance.
• Establish and maintain a strong relationship with relevant stakeholders to support strategic Rewards objectives.

Job Grading, Job Architecture and Reporting

• Lead the Job Architecture and Job Grading activities within ANZ and Singapore to ensure positions are correctly graded and that internal comparisons are maintained.
• Work with the Recruitment Partner to develop streamlined role descriptions.

Experience

• Minimum requirement of a bachelor’s or master degree.
• Minimum 8 years of proven experience in a leading a country Rewards role in a multi-national company with a matrix structure. Incumbents with experience of supporting company-wide transformations will be preferred.
• Strong demonstrated analytical skills and creative ability
• Clear and professional communicator (verbal, written and ability to present compensation material clearly)
• Collaborative and can work effectively across functions and business units
• Strong interest and ability to improve processes
• Can develop strong working relationships with Colleagues from a range of cultural backgrounds
• Flexibility to work in a fast-paced environment and manage changing priorities
• Reputation for integrity and dedicated work ethic with desire for ownership of process
• Discreet and reliable personality, used to dealing with highly confidential topics
• Compliant, discrete, and independent operator
• Highly numerate and strong business acumen

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking division.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• Minimum 1 year of financial advisory experience is advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a reputable international bank with a significant presence in Asia, currently seeking a Senior Investment Adviser to support their business expansion.

about the job:

• Conduct in-depth financial analysis and market research to identify investment opportunities and risks.
• Formulate comprehensive investment strategies based on clients' financial objectives and market conditions.
• Construct and manage investment portfolios, ensuring alignment with clients' investment objectives and risk profiles.
• Monitor portfolio performance, conduct periodic reviews and make adjustments as needed to optimize returns and manage risk.
• Stay abreast of market trends, economic indicators, and geopolitical developments to inform investment decisions.

skills and experience required:

• Bachelor's Degree in Finance, Banking, Business Studies, or a related field, or equivalent professional certification (e.g. CFA).
• At least 5 years experience as an Investment Advisor with a focus on HNW/UHNW clients.
• Strong knowledge of global financial markets, investment products, and portfolio management.
• Ability to work collaboratively in a team-oriented environment.

*We regret to inform you that only shortlisted applicants will be notified.*

To apply online, please use the 'apply' function. Alternatively, you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.

To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.
  

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Role & Responsibilities

• Understand customer's internal business functions and culture.
• Identify, build and maintain relationships with customer's internal management.
• Act as single point of contact for operational issues, mitigating any crisis.
• Represent customer needs to Cisco post-sales support teams and applicable organizations.
• Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to the client and internal Cisco personnel.
• Provide customers with regular updates on "hot" or intensified issues according to customer sentiment.
• Coordinate and conduct weekly conference calls to provide status reports to customer.
• Create and present quarterly reports to customers with analysis of customer's support needs.
• Problem/Project Management.
• Work with Cisco Global to ensure seamless and consistent delivery of services and solution support to achieve customer SLA/KPIs.
• Develop and share operational standard methodologies, processes and procedures to improve the customer operations overtime.
• Build consistent relationships with key Operations and support decision makers within customer base and advices on future direction of Cisco/customer post-sales support relationship.
• Be the “go to” person and main point of contact for customer and internal teams.
• Provide detailed and documented requirements to cross-functional teams that improve the impact of the customer experience.
• Accurately produce High Availability metrics reports (MTTR, KPIs, Analytics, etc.) and other custom reports.
• Conduct internal and customer facing knowledge transfer sessions on Cisco tools processes, procedures.
• Regular review of RMAs to determine if parts are meeting MTBF especially on accounts that have contracted pay outs. If RMAs are getting close to pay out time - dynamically require EFAs by updates through GRs.

Required Skills

• Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, operation and project management experience or business experience.
• Ability to work as a team member in a cross-functional matrix environment.
• Excellent presentation and communication skills.
• Knowledge of vertical market business trends and concepts.
• Strong project and problem management skills.
• Strong influencing and negotiation skills.