Total 539 sales support specialist job vacancies in Information Technology category in Fortune Park

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Our team is responsible for managing the Data for the research and trading. The Level 1 Technical Support role is critical, being the first point of contact for internal users experiencing technical issues or specific requests related to our data systems. This position requires excellent communication skills, rigour, organisation, strong attention to detail, and commitment to effective problem resolution

Your future role within QRT

• Receive and log tickets via our JIRA system
• Sort and classify tickets based on urgency, type (data requests, bugs, new features), and complexity to ensure efficient workflow management
• Redirect tickets to the appropriate Level 2 or Level 3 teams for specialized intervention
• Provide initial responses and basic troubleshooting solutions to users, according to established procedures
• Monitor the progress of tickets and ensure user satisfaction by verifying that all queries are resolved in a timely manner
• Participate in the updating and improvement of internal knowledge bases and documentation
• Gradually increase technical and operational knowledge to enhance autonomy in issues management
• Work closely with research and trading teams to deeply understand data needs and technical challenges

Your present skillset

• Be rigorous and organised
• Excellent written and oral communication skills in English
• Prior experience in a technical support role is an advantage
• Basic knowledge of ticket management systems like JIRA
• Team player with the ability to work effectively within a multidisciplinary team
• An interest in the financial sector and the ability to quickly learn industry specific technical concepts is preferable

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Sales Support Engineer (Indoor)
Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2200 - $3000
Location: Kaki Bukit

Responsibilities:

• Provide support to Sales Managers
• Response to customer’s enquiries, preparation of quotation and tenders for submission
• Provide co-ordination duties, support customers and coordinate with factory for technical matters
• On job training will be provided to understand how to select a control valve
• Other ad hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft office
• Diploma in Engineering (Preferably Mechanical/Mechatronic)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Responsibilities

•Analyze, design, program, test, document and maintain IT systems or applications

• Provide maintenance support to customers (internal and/or external) by investigating and rectifying reported systems shortcomings.

• Analyze requests for enhancements/changes and write amendment/program specifications.

• Update system documentation.

• Perform and manage stages of the SDLC and participate in the systems review with Project Lead/Manager.

• Possess good experience developing Java EE web application and Java UI frameworks

• Certifications in Java, Java EE etc preferred

• Some project leading experience in IT will be an added advantage

Skills/Requirement

• Java, Java EE

• Struts, JSF, Spring, EJB, Hibernate, IBatis, SpringBoot

• Weblogic Application Server, Elixir, Oracle DB, LDAP, MQ Series

• JBoss Application Server, Apache Tomcat, ESB

• Oracle Database, SQL, PL/SQL

• Familiar with Angular 2 or higher version

Our client is a leading Multinational Social media company. They are seeking a support operation expert to join an Operations team that will support partners.

Job Responsibilities:

• Provide company partners with a delightful, high touch and effective support experience.
• Onboard partners and serve as primary Ops point of contact.
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issue.
• Spot trends in partner issues and communicate feedback to cross-functional teams.
• Operationalize processes to improve partner experience.
• Improve support workflows around issue resolution and product insights.
• Develop product and issue specialisation to improve the quality of support.
• Train new employees on current workflows, standard processes, and internal tools

Job Requirements:

• Bachelor’s degree or equivalent with min 3+ years of experience in IT software support, technical support, operations, customer support or account/partner management
• Experience in the media industry,is desired.
• Experience using Excel and/or basic data & insights tools.
• Strong written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset.
• Able to work non-traditional hours (outside of 9am-6pm) occasionally.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire an Equities Application Support Specialist to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs
• Responsible for ensuring the smooth running of production Electronic Trading platform regionally
• Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access, and High Frequency Trading for co-location flows
• Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLA’s
• Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions
• Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution
• Driving operating procedure excellence in incident management, change management and problem management
• Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement

Requirements:

• 3+ years working experience in a similar role
• Educated to degree level in engineering or science discipline
• Experience working within production support within a financial service organization
• Good system knowledge of Unix/Linux, Messaging Middleware (MQ, EMS, RV), market data, Oracle and networks
• Strong experience with UNIX shell scripts, Perl and Python
• Strong analytical, problem solving and troubleshooting skills.
• Experience with FIX Protocol, troubleshooting experience in direct market access, high frequency trading and algorithmic trading
• Knowledge of Asia cash markets behavior (e.g. TSE, OSE, HKEx, ASX, SGX, KRX, TFX, NSE)
• Proactive, has initiative, diligent, hardworking. Willing to learn
• Team player as well as being able to work independently, ability and experience in leading a team would be an advantage
• Excellent communication skills, verbal and written
• Able to work under pressure in time sensitive trading environment
• Experience with ITRS, Java VM, Windows, Ansible, AMPS, Autosys and Tableau would be an added advantage

Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $21 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in all market environments. Today, BAM employs more than 160 portfolio managers and 1,200 investment professionals across 19 offices in the U.S., Europe, the Middle East, and Asia. We are active across six investing strategies: Equities Long/Short, Equities Arbitrage, Macro, Commodities, Systematic, and Growth Equity. We also have a dedicated private investment team, BAM Elevate, and a standalone equities unit, Corbets Capital.

Balyasny is in a period of rapid technology transition. This exciting role within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including Portfolio Managers, Traders, and Analysts, to proactively discover and understand issues and potential workflow/system improvements. The candidate should have a broad knowledge of financial markets and trade lifecycles, and ideally understand research, data, and analysis. The candidate should have technical skills with experience in database and application support. At BAM, you will have the chance to work with some of the smartest and most driven individuals in the industry.

As a Commodities Application Support Engineer at BAM, you will:

• Enhance, support and maintain the firm’s Commodities front, middle and back-office systems
• Work as a part of the global Application Support team based in Chicago, New York, London, San Francisco, Houston, Hong Kong and Singapore
• Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
• Document common support issues, trade flows and procedures on Confluence
• Roll out, setup, and educate end-users on new product implementations
• Support other geographic locations e.g., monitor jobs running overnight in Asia, EU and US.
• Work with external vendors technical support teams to resolve issues and deliver strategic enhancements
• Provide escalation support for other regions, including evenings and weekends, on a rotational basis

To be considered a good cultural fit, you must be:

• An ambitious self-starter with a hunger for knowledge
• Keen to share knowledge in a highly collaborative environment
• Self-motivated with a passion to succeed
• A strong and efficient communicator
• Able to multi-task and excel in a fast-paced trading environment

To be considered a good technical fit, you must have:

• 5+ years of experience working with investment banks, asset managers, commodity houses, investment advisors or associated software vendors
• Thorough understanding of the trade life cycle for Commodities products, such as Gas, Power, Oil, Metals, Ags or Freight. Must be able to discuss details of these products with Portfolio Managers, Analysts and Risk Managers.
• Experience supporting physical commodities trading
• Experience supporting Production environments within an ITIL framework and Development environments using agile methodologies
• Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand and troubleshoot internally developed systems
• Experience supporting Commodities trading platforms such as Trayport Joule, WebICE and EEX
• Experience supporting CTRM/ETRM platforms such as ION Endur/CXL and Openlink
• Knowledge of Market Data services – Trayport/B-PIPE/MorningStar
• Knowledge of Messaging platforms – RabbitMQ/Solace/Kafka
• SQL experience across various database implementations, including MSSQL
• Exposure to support of Linux, C++, C#, Python based applications
• Operate with a high degree of accuracy with close attention to detail
• Strong written and verbal communication skil

Qualification & Experience:

- Total 5+ years of overall IT experience.

- 1+ year experience as L2 support

Mandatory Skills

- Analytical and Problem-solving skills

- Excellent communication skills along with a customer/user-centric mindset

- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

- High level of persistence, can-do attitude & pro-activeness

Responsibilities

As a team member of APS , your primary role will be to:

• Provide L1/L2 Application support to Front Office users

• Adhere to Service Level objective target

• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

• Escalate timely to Head of APS on possible risks, escalation matters and management issues.

• Review and create application Support knowledge articles.

• Contribute to the continuous improvement plan

Senior Application Support Analyst

As Senior Application Support Analyst, you will be Leading with innovative and fully DevOps oriented teams in order to provide production support for both the Asian Region and the World.

This position is part of stream, named TRADE FINANCE(TFI) . It is suit of application which targets to:

The Trade Finance IT team is in charge of developing, implementing and running the tools necessary for the International Trade business (Trade Finance and Commodity Finance) of CACIB and certain subsidiaries of the Crédit Agricole SA group (25 Group entities concerned).

Scope of Work

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner .Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement,
  communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor), ensures Daily support tasks including ; ensures sanity checks are performed (morning, evening) and on-calls duty, contributes to change requests, urgent data modifications and INTPRODs executions, escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in

Requirements :

• Singaporeans only
• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).
• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

Role Description

We are seeking a skilled Application Support Engineer to join our dynamic IT team in Singapore. In this position, you will play a key role in providing technical support and resolving software application issues across our corporate office and various business units. You will work closely with development teams, system administrators, and stakeholders to maintain smooth operations and maximize software system performance.

Your responsibilities will also include implementing, managing, and improving production systems and operational processes, driving performance enhancements, managing change, and spearheading knowledge management initiatives. As the main point of contact for application-related concerns, you will oversee new software requirements, solution design, and product management.

Key Responsibilities

• Deliver prompt and effective technical assistance to end-users, timely resolving software issues and inquiries.
• Skillfully diagnose application problems, pinpointing root causes and implementing solutions to minimize downtime.
• Oversee software installations, upgrades, and patches to ensure seamless compatibility, reliability, and security.
• Proactively monitor application performance and system logs, optimizing system reliability for uninterrupted operations.
• Collaborate closely with development teams to analyze software defects, providing valuable feedback for enhancement.
• Create and maintain comprehensive documentation and training materials, empowering end-users and support teams.
• Contribute to software configuration, customization, and integration efforts, ensuring seamless operation.
• Keep abreast of industry trends and actively contribute to ongoing improvement initiatives within the IT support organization.

Qualifications

• Strong knowledge of leading solution implementation project, application support and troubleshooting in an enterprise environment
• Experience with Software development and solution design
• Great problem-solving and communication skills
• Customer-oriented approach
• Ability to work well in a team and handle multiple tasks simultaneously
• Degree in Information Technology, Computer Science, or a related field
• Relevant certifications such as ITIL, Microsoft Certified IT Professional (MCITP) are a plus
• Familiar with enterprise software applications such as ERP Systems, SAP systems or similar.

Working Environment

• Regular working hours, Mondays - Fridays
• Medical, Dental, Insurance, Performance Bonus, Work Life Harmony
• Walking distance from MRT

Join our vibrant IT team and be a crucial player in championing our software applications, driving the success of our organization's technology ventures. Don't miss out on the opportunity to become our next Application Support Engineer—apply today!

Qualification & Experience:

- Total 5+ years of overall IT experience.

- 1+ year experience as L2 support

Mandatory Skills

- Analytical and Problem-solving skills

- Excellent communication skills along with a customer/user-centric mindset

- Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

- High level of persistence, can-do attitude & pro-activeness

Responsibilities

As a team member of APS , your primary role will be to:

• Provide L1/L2 Application support to Front Office users

• Adhere to Service Level objective target

• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

• Escalate timely to Head of APS on possible risks, escalation matters and management issues.

• Review and create application Support knowledge articles.

• Contribute to the continuous improvement plan

Nice to have Qualifications

- Private Banking or Asset Management

- ELK

- Kubernetes Certification

One of our system integrator clients is looking for technical support engineers,this would be permanent position with our client:

Job Summary –

· Good Communication skills, proactive work attitude, strong sense of responsibility and learning ability.

· Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.

· College degree or above

· Knowledge in customer support

Years of experience needed –2 years.

Technical Skills:

· Provide professional remote technical support services for client users

· Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

· Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.

· Special cases are upgraded in time, and cooperate with other teams to solve user problems.

· Clearly and completely record case information in the system according to the process.

· Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Overview:

This is an opportunity to directly work in a health services sector as an Application Support Engineer (L2 Support).

Responsibilities:

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
• Provide 24/7 primary application maintenance and support.
• Work with level 3 support teams to fulfill service requests and change requests.
• Document and track incidents, service requests, change requests and provide regular progress updates.
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
• Review and update project documentation and processes.
• Work with procurement team and vendors to procure necessary software and services.

Requirements:

• Must have Degree in Computer Science, Computer Engineering or equivalent.
• At least 2 years experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
• Experience in application support and maintenance for mobile applications and web portals.
• Good track record in managing business users and working with other support teams.
• Strong analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Roles and Responsibilities

:

The candidate provides analysis of workflow, recommend solutions and implements application solutions to meet customers needs. He/She translates requirements into business functional requirements.
Responsibilities include assisting with design, development, system configuration, implementation and support of assigned healthcare applications for the organization. Also responsible for planning, training and evaluation of application functionality. Responsible for working with the team and key customers to ensure appropriate development of training and
implementation of application functionality.

Identify requirements
• Performs in-depth analysis of workflows, data collection, report details, and
other technical issues associated with the healthcare systems.
• Investigate end users' preferences while making build decisions and analyze
business operations as they relate to build decision.
• Formulate specifications and definition of delivery platforms for applications
• Determine the appropriate approach for new assignments

Develop applications
• Build application workflow and content as assigned by department
lead/manager.
• Follows functional specification documents to create workflow and content
within the application.
• Perform development of program logic for new applications
• Work with report writers to ensure that the application has the necessary
reports.

Implement applications

• Complete thorough unit testing of all build prior to handoff for functional and/or integrated testing.
• Integrate applications with back-end services
• Prepare test plans
• Conduct system integration and user acceptance testing

Optimise applications

• Analyse application performance based on user feedback and system reports
• Modify design logic in existing applications
• Evaluate recommendations to improve application performance
• Integrate new products with existing applications to improve the functionality and/or design
• Create user and technical documentation

Maintain applications

• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Collects information regarding potential system enhancements and functionality needs.
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies
• Anticipate internal and/or external business challenges and/or regulatory issues
• Oversee the maintenance of technical documentation of application’s technical architecture, code changes, issue resolutions and procedures
• Collaborate with external stakeholders and vendors to resolve problems

Requirements / Qualifications

:

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment and business needs

About the Job

Your role will involve reviewing and updating existing software development process documents, finalizing the QA process for both in-house and outsourced projects.

• You will implement this QA process within the software development team, and collaborating with the headquarters QA Department to establish a global software quality assurance process.
• You will also conduct audits of the software development process and manage software QA activities, including reviewing test plans, test cases, test results, analysing software bugs and quality issues, and reviewing software documentation.
• Participate in vendor audits to provide response to client queries (online and onsite).

Skills & Experiences Required

You will need min bachelor's degree in science, computer science, or engineering.

• Min 5 years of experience across diverse QA roles within a QA department.
• Experience with software development process audit such as ISO 9001 and ISO 13485 guidelines in different organizational contexts.
• Familiarity with QA processes in Agile and Waterfall development methodologies is beneficial.
• Experience with software QA process such as review test plan, test case, test results, analyze software bugs/quality, review the documents including the software manual and create a report to summarize QA results and assure the software quality.
• Strong understanding of software systems in regulated industries like Pharmaceuticals and Medical sectors is desirable.
• Profound knowledge of quality management system (QMS) procedures.

R1332781

Job Description

Shift Time (12 Hours)

8:00 AM - 8:00 PM

8:00 PM - 8:00 AM

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages.

EA Number: 11C4879