JOB DUTIES:

• Work closely with the Lead Quality Assurance (QA) Engineer to refine the continuous improvement of the software delivery process.
• Champion high delivery and service standards in ensuring all products are methodically tested and issue-free at all gate-keeping points.
• Implement automated testing initiatives in both functional and non-functional aspects within the test pipeline as part of the CI/CD process in an agile environment.
• Execute test cases, identify defects and ensure all quality issues are properly documented, tracked and resolved in a timely manner.
• Work closely with the Lead QA Engineer to continuously identify risks and close those gaps to ensure comprehensive test coverage for every product release.
• Proactively identify problems, plan solutions, recommend testing & automation solutions that will meet business needs of the team.
• Maintain and update testing dashboard to make testing metrics and testing activities visible.
• Produce test summary reports for each test cycle.
• Stay up-to-date with new technology trends, languages and techniques.

JOB REQUIREMENTS:

• Bachelor's Degree of Computing, Software Engineering, IT or related field.
• 2 to 3 years of related work experience in Automated Quality Assurance (Automated QA) in enterprise-scale turn-key projects and large-scale customer facing systems, preferably in fast-paced tech, IT or gaming industry.
• Experienced in quality assurance and quality control of scalable, maintainable, extensible, web-based enterprise grade applications with web-based and mobile app-based interfaces.
• Excellent documentation skills in drafting clear and concise test scenarios, test cases, along with in-depth knowledge of QA methodology.
• Knowledgeable in building automated testing modules within the larger framework, pipeline, process and familiar with various automated testing tools such as JMeter, Jenkins, Selenium, Appium, BrowserStack, Cucumber.
• Proficient in Java and other programming languages which are commonly used in an automated testing environment.
• Willing to roll-up one’s sleeves and provide a hands-on help to the team.
• Any Technical Test Analyst / Test Manager certification is an advantage.
• Willingness to travel to meet and work with offshore team members.

About the Job

Your role will involve reviewing and updating existing software development process documents, finalizing the QA process for both in-house and outsourced projects.

• You will implement this QA process within the software development team, and collaborating with the headquarters QA Department to establish a global software quality assurance process.
• You will also conduct audits of the software development process and manage software QA activities, including reviewing test plans, test cases, test results, analysing software bugs and quality issues, and reviewing software documentation.
• Participate in vendor audits to provide response to client queries (online and onsite).

Skills & Experiences Required

You will need min bachelor's degree in science, computer science, or engineering.

• Min 5 years of experience across diverse QA roles within a QA department.
• Experience with software development process audit such as ISO 9001 and ISO 13485 guidelines in different organizational contexts.
• Familiarity with QA processes in Agile and Waterfall development methodologies is beneficial.
• Experience with software QA process such as review test plan, test case, test results, analyze software bugs/quality, review the documents including the software manual and create a report to summarize QA results and assure the software quality.
• Strong understanding of software systems in regulated industries like Pharmaceuticals and Medical sectors is desirable.
• Profound knowledge of quality management system (QMS) procedures.

R1332781

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

About the Job

Your role will involve reviewing and updating existing software development process documents, finalizing the QA process for both in-house and outsourced projects.

• You will implement this QA process within the software development team, and collaborating with the headquarters QA Department to establish a global software quality assurance process.
• You will also conduct audits of the software development process and manage software QA activities, including reviewing test plans, test cases, test results, analysing software bugs and quality issues, and reviewing software documentation.
• Participate in vendor audits to provide response to client queries (online and onsite).

Skills & Experiences Required

You will need min bachelor's degree in science, computer science, or engineering.

• Min 5 years of experience across diverse QA roles within a QA department.
• Experience with software development process audit such as ISO 9001 and ISO 13485 guidelines in different organizational contexts.
• Familiarity with QA processes in Agile and Waterfall development methodologies is beneficial.
• Experience with software QA process such as review test plan, test case, test results, analyze software bugs/quality, review the documents including the software manual and create a report to summarize QA results and assure the software quality.
• Strong understanding of software systems in regulated industries like Pharmaceuticals and Medical sectors is desirable.
• Profound knowledge of quality management system (QMS) procedures.

R1332781

The Technical Delivery Manager is responsible for leading a team of system analyst programmers and developers, managing the system development, implementation and support of Cards related applications on mainframe platform with overall accountability, ensuring product deliveries are timely and good quality.

Responsibilities include:

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a developers to implement solution that meet business requirements and are in alignment with organization's business objectives

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Responsible for modifying existing programs when required.

· Work closely with business users in all change requests, analyze and review enhancements for compatibility and adhere to operating guidelines.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage the application setup and deployment components

· Manage and resolve development issues and escalation

· Communicate and seek concurence to refine FSD where required.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Ensure project documentation is done up in accordance to bank standards

· Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.

· Troubleshoot, debug and provide production system support

· Coordinate with internal teams and vendors to resolve application and system issues

· Execute tasks related to project / change request / maintenance request

Job Requirements:

· At least 10+ years of experience in application development and maintenance with full software development life cycle experience

· Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)

· Hands-on experience on cards application domain on a mainframe platform.

· Significant domain knowledge in Cards and Payments.

· Technically competent in COBOL, CICS , Batch and EZT programming

· Experienced in working with mainframe online related technologies including

· CICS/Online

· Message layer/API integration

· CICS Expediter

· Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.

· Concise understanding of the system development life cycle

· Have experience working on Cards Related application operating on Open Platform eg Linux/Windows

· Proven experience to project manage a team of developers and vendors in

· Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements

· Experience with large scale Cards migration on Cardlink will be advantageous

· Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales

· Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.

· Concise understanding of the system development life cycle

· Effective people leader with good interpersonal skills.

· Excellent communication skills

· Strong problem solving skills

Ability to multi-task and perform well under pressure

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:

We’re a high-performing team of passionate, fun-loving, and hardworking individuals with varied backgrounds who come together to support a common mission: enable Grab to deliver faster, better, and more efficiently with each and every roll out.

Largely based in Singapore, our team members are spread across various countries managing multiple initiatives to deliver features that touch the everyday lives of millions of customers across southeast asia through Grab.

As TPM for the APEX team, you will be working with dynamic engineering teams who are on a mission to build Services and Tools that will empower and scale across every engineering team at Grab.

The day-to-day activities:

• General project and program management - define and drive project timelines, milestones, track & report progress, resolve impediments.
• Quarterly roadmap planning and prioritization.
• Deliver programs that span across multiple cross-functional Engineering teams.
• Continuously find ways to help teams and the organization improve how it delivers.
• Facilitate Technical whiteboard sessions to troubleshoot project implementation details and remove blockers for the team.

The must haves:

• At least 8 years of expereince in Technical Program Management or a similar technical leadership role in the Tech Industry.
• Manage a variety of complex, cross-functional programs and lead all aspects of assigned program delivery.
• As a TPM, you will be working with a team focusing on building Infrastructure, platforms, and technologies for various Grab internal teams whose mission is to build products that impact the lives of millions of passengers, drivers, and merchants every day.
• Create and maintain the Delivery Roadmap for the teams you work closely with, along with the respective Tech Managers and Tech leaders.
• Define how to drive these programs and continuously find ways of improving this process in a data-driven manner.
• Embrace Grab’s culture and principles and promote an environment which embodies Grab’s Principle and Values.
• Project/Program delivery with a strong technical leadership background in various Cloud Product suites such as AWS/Azure/GCP etc.
• Strong organizational and interpersonal skills, which will enable you to succeed in Grab's fast-paced environment.
• An understanding of Agile is desirable but not essential; more important than your specific skill set is your ‘can do’ attitude and willingness not to be constrained by your job description.
• Effective communication skills to handle comms with senior management, cross-functional teams, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where autonomy and self-decision making is needed (to an extent) and able to juggle between different projects/tasks.
• Experience in leading a team of technical program managers in fulfilling organization goals and objectives is desirable
• Experience advising on technical solutions whenever needed is advantageous but not essential.
• Experience in program managing complex Technology infrastructure projects.
• Experience in internal platform delivery.

WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg, Geneva and Montreal, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...

KEY ACTIVITIES

D2x is seeking a talented and experienced IT Program Manager to join our growing team. In this role, you will play a pivotal part in driving successful IT program execution and ensuring alignment with business objectives. You will be responsible for the planning, organization, monitoring, and control of IT programs and projects, working closely with stakeholders across the IT department and the wider business

Responsibilities:

· Partner with IT and business stakeholders to define program scope, objectives, timelines, and budgets.

· Develop and maintain comprehensive program plans, including timelines, resource allocation, risk assessments, and communication strategies.

· Oversee all aspects of program execution, including project management, vendor management, budget control, and risk mitigation.

· Track program progress, identify and address roadblocks, and ensure program deliverables are met on time and within budget.

· Foster effective communication and collaboration among all stakeholders involved in the program.

· Implement and maintain program management methodologies (e.g., Agile, Waterfall) to ensure efficient program execution.

· Analyze program results and identify opportunities for continuous improvement.

· Stay up-to-date on the latest IT trends and technologies relevant to the hospitality industry.

Qualifications:

· Bachelor's degree in Information Technology, Project Management, or a related field (or equivalent experience).

· Minimum 5 years of experience in IT program management, with a proven track record of successful program delivery.

· Strong understanding of IT infrastructure, software development lifecycles, and information security practices in the hospitality industry.

· Experience with project management methodologies (e.g., Agile, Waterfall).

· Excellent communication, interpersonal, and collaboration skills.

· Ability to manage multiple priorities effectively and work independently with minimal supervision.

· Proven ability to manage budgets and resources.

· Strong analytical and problem-solving skills.

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunities of working for one of the world’s largest providers of products and services to the global energy industry.

Description

• Under general autonomy, develops, prioritizes and justifies various projects, processes and/or initiatives supporting the strategic direction of the PSL.
• Determines tactical direction with regard to policy/procedures, workforce staffing, and budgeting.
• Manages performance and salaries of staff by hiring, firing, conducting performance appraisals, coaching and mentoring for career and skills development, and arranging training.
• Administrative or supervisory responsibilities at this level include tactical responsibility for supervising engineers on all projects requiring this discipline.

Requirement :

• Completion of an undergraduate degree in Engineering required.
• Minimum of 10 years of experience in manufacturing. Certification as a Licensed/Chartered Professional Engineer is preferred.

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East and Europe region. With a strong, Front to Back expertise of the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart, business-wise and efficient solutions.

We are looking for a highly motivated Technical Delivery Manager to join our IT Consultant Team. We have designed a specific learning program to accelerate the young and talented people to enter and continue their careers with the aspiration of empowering breakthrough innovation in Financial Services!

• Assist in Planning technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Assist in Planning & collaborating across different application teams to manage technical dependencies of the solution
• Assist in Planning, monitoring and managing risks/issues related to technical delivery
• Partner with System Analysts and Business Solution Specialist to collate, understand and finalize functional and technical requirements
• Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Partner with Development Manager in managing application teams to build the enhancements
• Assist in Managing technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

Requirements

Technical Skills & Experience

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Experience in communicating with technical stakeholders
• Experience in banking industry preferred
• Experience in implementing large-scale, highly available applications or other large project implementation
• Experience in service-oriented technologies
• Proven result-oriented person with a focus on delivery
• Good understanding and experience in software development cycle
  Project Management Professional (PMP) / PRINCE II certification is a plus
• Good communication with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Skilled in Microsoft Words, Excel and Powerpoint

Education
Related professional/technical qualification will be advantageous although not mandatory

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

Adobe Experience Cloud provides the most comprehensive set of applications, capabilities, and services specifically designed to address today’s need for personalized customer experiences at scale. We are in need of a high-powered technical leader to help our largest customers navigate the operational challenges of delivering real time customer experiences at scale. You will work one-on-one with our top tier customers, supporting the implementation, technical health, performance optimization and business relationships with Adobe. You will be the technical partner our largest customers need in order to ensure their supercharged engine, finely tuned will make their customer experiences hum. Working in close collaboration with our Customer Success Manager this team will ensure strategic value realization from their partnership with Adobe.

A bit more about you

Responsible for evangelizing Adobe Solutions with enterprise customers, this role engages as the technical health leader, delivering dedicated services, methodology advice, and being the customer’s technical advocate within Adobe. Key elements of the role include Service Delivery Strategy, implementation cycle guidance, balancing risk and maximise value in Adobe technology adoption. In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues & and handle critical issues while working with the extended Adobe Support team (Customer Support, Consulting and Engineering).

What you’ll do

·Delivery of dedicated services from a mutually agreed plan

·Customer advocate representing customer needs with internal product teams

·Coordinating/driving customer technical issues with customer care/engineering/consulting

·Drive Customer Experience improvements through close collaborative planning with customer executives and account team

·Ensure customers acknowledge value, resulting in successful ongoing Ultimate Success Contracts

What you need to succeed

·Multi-year experience working in sophisticated enterprise technology environments in consulting/Project Management/account management/development roles

·Solid presentation skills, and experience organising and handling high-profile customer calls and meetings

·Ability to work collaboratively with local Adobe Customer Solutions and Sales teams to help position Ultimate support offerings

·Drive and own customer critical issues

·Experience with Adobe Experience Cloud solutions desired

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.

If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, if strong technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!

We are looking for experienced technical program managers with deep technical and business expertise, extraordinary leadership and demonstrated large-scale technical program management success. You should have exceptional industry knowledge, technical depth in the execution and delivery of datacenters, and have the executive presence to lead complex and time sensitive initiatives.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Manage a portfolio of data center programs from initiation through closing, enhancing business value across different program delivery dimensions
• Differentiate Microsoft data center delivery to create a competitive advantage by applying ‘Best in Class’ project and program management expertise
• Communicate frequently and flawlessly in written and verbal form with both executive stakeholders and project teams.
• Manage cross-functional, geographically dispersed project teams like networking, procurement, and operations, creating connection across dispersed teams, processes, and systems
• Drive business results through a regimented focus on key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework
• Apply world-class technical and competitive ecosystem knowledge to respond to competitive challenges in data center delivery
• Use experience and expertise to improve process and tools related to datacenter program delivery
• Drive intelligence and automation in the datacenter delivery platform by using data to improve quality, delivery timelines, and cost performance, while reducing manual touches
• Design and drive implementation of reporting by interfacing with business, engineering, finance, operations, and systems teams to provide actionable insights
• Leverage technical acumen in construction, mechanical/electrical systems, structures, networking, and building automation systems to facilitate engineering problem solving and ideation
• Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data

Qualifications

Skills & Qualifications

• Bachelor’s Degree plus 4+ years of technical project / program management experience
• 2+ years experience managing cross-functional and/or cross-team projects.
• Full lifecycle technical program management methodology (PMP, Prince 2, etc) experience planning and managing scope, schedule, budget, quality, people, risk and communications
• Experience in organizational change management and business process improvement
• Should have a mix of technical and program management skills and experience

Preferred Qualifications

• Demonstrates deep subject matter expertise on key functional areas of mechanical, electrical, networking, construction, or building automation systems
• 8+ years of program management / datacenter construction / network engineering experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
• 6+ years experience managing cross-functional and/or cross-team projects.
• Professional PM certification, PMP, ESi, PMI, Prince 2 or equivalent
• Demonstrably clear leadership skills and experience working with large, diverse teams
• Understanding of business and financial objectives and plans accordingly
• Exceptional executive level communication and engagement skills
• Ability to work in a flexible, fast-paced environment
• Track record of coaching teams and mentoring others in planning, organizing and coordinating their work.

The ideal candidate possesses the following:

• MBA or equivalent advanced degree
• Experience applying Earned Value Management techniques to measure project performance
• Experience managing large scale construction or network infrastructure projects
• Exceptional problem identification and problem resolution skills
• Understanding of contract language

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Our client is a leader in semiconductor manufacturing equipments, providing designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements. They are hiring for Software Design Manager and will like to invite interested candidates to send your detailed resume to talent@asiasearch.com.sg

Software Design Manager

Responsibilities:

• Manage a versatile team of SW Engineers in the design and development of real-time software and automation control systems for the Company’s full range of semiconductor equipment.
• Develop and implement software methodology, documentation/library system and tools to support software sustaining and new development projects
• Define software architecture and procedures as standard best practices for all design, coding, testing and deployment activities
• Spearhead the research, development and deployment of new-generation software engineering technologies
• Extend technical support to various engineering functional groups in debugging and problem solving critical field issues

Requirements:

• Minimum Degree in Electrical & Electronics Engineering/Computer Studies or its equivalent
• More than 5 years in a managerial capacity overseeing software development and automation control in a related industry
• Experienced in programming on Windows (XP and above) environment.
• Highly versatile in C++, MFC, SQL and OOP.
• Good knowledge in developing multi-threaded control software, SEMI SECS/ GEM equipment connectivity standard and Software Development Life Cycle.
• Hardware experience in using Servo, Stepper Motion Controller, Analog Device and High Speed I/O.
• Knowledge in PLC will be an added advantage.
• Strong analytical and problem-solving skills.
• Excellent team player.

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

- You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections

- You will manage complex vendor and internal stakeholder relationships

- You will establish governance and processes related to the continuous health of assigned sites and lines of businesses

- You will devise operating models with strong governance, risk management with Partner/vendor engagement

- You will deliver on operational improvements to existing processes and to drive scalability and simplification.

- You develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution

- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis - You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment.

- You will use your excellent communication skills to interact with senior executives within various cross functional teams

- Ability to travel 50%-70% is required for this role

Qualifications

Minimum qualifications

- You come experience managing outsourced partner relationships along with people management experience

- You have Operations Management, Program Management, Large scale transformation project experience

- You have experience in the end-to-end sourcing and contracting process

- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information

Preferred qualifications

- Past contracts (SOW, MSA, RFP, RFI, etc) experience preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the job

We are seeking a Program Manager, Digital to lead our initiatives in the Asia-Pacific and Japan (APJ) region. In this role, you will conduct comprehensive research and analysis of emerging digital trends and technologies, driving a customer-centric approach by prioritizing customer needs and preferences in all digital initiatives. Your responsibilities will include performing digital customer journey mapping, utilizing customer mapping strategies, and collaborating with cross-functional teams to ensure alignment with customer-centric digital initiatives.

Job Responsibilities

• Lead strategic projects concerning potential new digital customer engagement initiatives, guiding direction and prioritization.
• Conduct research and analysis of emerging digital trends and technologies within the APJ region.
• Drive a customer-centric approach by prioritizing customer needs and preferences in digital initiatives.
• Perform digital customer journey mapping to identify touchpoints and optimize the overall customer experience.
• Utilize customer journeys to tailor digital solutions and communications to specific customer segments.
• Facilitate collaboration and knowledge sharing among key stakeholders within the organization.
• Analyze customer feedback and behavior data to continually enhance digital experiences and offerings.
• Plan personalized strategies to improve the relevance and effectiveness of digital interactions with customers.
• Monitor key performance indicators related to customer satisfaction, engagement, and retention across digital channels.
• Lead initiatives to capture and leverage customer insights for strategic decision-making and innovation.
• Lead the enhancement and differentiation of digital customer journeys, coordinating with multidisciplinary experts across various platforms.
• Design and support the delivery of country engagement and rollout of the digital program within the APJ region.
• Implement performance management tracking for all activities to ensure alignment with objectives and optimize outcomes.
• Help build a customer-centric culture, leveraging the 'Customer First' vision, and promoting corporate values of inclusion, collaboration, integrity, and excellence throughout the organization.

Job Description Program Manager, Digital Knowledge, Skills and Experience:

• 5-8 years of experience in program management, with a minimum of 3 years in the management of digital initiatives, customer engagement or consulting
• Bachelor’s / Master’s degree in business, Marketing, Digital Technologies, or a related field: Essential for providing a strong foundation in business principles, marketing strategies, and technological concepts crucial for success.
• Customer-Centric Approach: Demonstrated ability to prioritize customer needs and preferences in digital initiatives, ensuring an enhanced overall customer experience.
• Proven Experience in Leading Digital Initiatives: Demonstrated track record in leading digital initiatives, driving measurable business outcomes.
• Strong Analytical Skills and Business Acumen: Ability to interpret complex data sets, identify trends, and derive actionable insights, with a deep understanding of business metrics and market dynamics.
• Effective Communication and Stakeholder Management: Important for conveying ideas, presenting findings, and building relationships with stakeholders, including vendors, customers, and decision-makers.
• Collaborative and Cross-Functional Team Player: Requires a collaborative mindset, adeptness at fostering collaboration, building consensus, and driving alignment across diverse stakeholder groups.
• Knowledge of Digital Technologies and Solutions: In-depth understanding of digital technologies, platforms, and solutions, along with staying updated on emerging trends and best practices.
• Skilled negotiator with a proven track record of advocating persuasively and securing mutually beneficial outcomes.
• Strong interpersonal skills, comfortable working in multicultural environments.
• Exceptional organizational and time management abilities, ensuring timely task completion.
• Capable of thriving under pressure, efficiently managing heavy workloads and meeting deadlines.
• Committed to upholding social, ethical, and organizational standards in all professional endeavors.
• Independent worker with a strong sense of accountability, requiring minimal supervision.
• Empathetic and responsive to the needs and concerns of others.
• Quick learner, adaptable to new technologies and systems

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TPM manages the implementation of all the technical aspects of a project/program, since the technical solution through deployment activities and customer acceptance. TPM plans, organizes and pilots the Technical Project in the framework of the overall project. TPM is the customer prime interface for all the technical aspects of the project and manages the day to day technical relationship with the customer. TPM works closely with the Solution Architect and Product Line Managers to deliver the project. This Senior position is to oversee a large project (cost and time), involving multiple BG / BU.

Key Responsibilities / Functions:

• New Product introduction into Customer Lab and Product Homologation process.

• Customer Relationship Management, for the technical solution. Close team work with CPM.

• Lead, plan and organize technical activities involving internal and external stakeholders.

• Contribution to Service Business/Solution Creation, seeking to define new opportunities to expand and renew contracts with the customer.

• Provide technical expertise for product introduction, testing, integration, upgrade/retrofit and acceptance.

• Proactively manage changes in technical scope and identify potential risks and devise contingency plans.

• Prepare and deliver progress reports, customized documents/presentations for technical activities and clarifications of critical issues.

• Leading the Project Technical Team and may perform some line manager responsibilities.

• Stakeholder Management, including prepare a clear and affective communications plan. Monitors, controls and reports KPIs defined in contract. Establish a solid relationship with different BG/BU and PLMs.

• Conduct Change and Risk Management.

• Ensures that the project meets all quality’s KPIs and looks continuously for quality improvement and Customer satisfaction.

• Completes the project closure and / or handover as required.

• Planning various aspects of the project's execution; from product introduction, development, lab verifications, acceptance testing, and deployment with final acceptance along with organizing necessary resources to provide the customer with technical, management and cost proposals.

• Supporting internal project meetings to ensure all project technical commitments are on track and facilitate information exchange across to the different Nokia teams.

• Providing regular executive and working level status reports to communicate the progress of the project.

Qualifications

Required Minimum Qualifications: (Education, Technical Skills/Knowledge)

• Bachelor´s Degree in Telecommunication, Information Technology, Computer Science, Engineering, or applicable Industry experience

• At least 10 years of relevant Technical experience in Telecom Industry. Minimum 5 years of relevant New Product Introduction experience. Experience working for big accounts (T-Mobile, ATT, Verizon) is highly desirable.

• At least 5 years in Fixed Access Wireless projects.

• Good understanding of the Nokia interworking’s from Demand Planning, Forecasting, Material Management to Delivery. Previous experience in Fixed Access Wireless (RGW-4G and 5G) and WiFiBeacons is highly desirable.

• Strong Project Management, Program Management, and Technical Delivery experience required

• Excellent verbal and written communication skills, with experience working directly with both business and technical stakeholders - Prior knowledge and successful experience leading/managing internal process/quality teams and identifying and facilitating process/quality improvements.

• Strong interpersonal and leadership skills.

• To be based in Bellevue, WA, office.

Competence Requirements

• Strong leadership and Behave ethically.

• Customer relationship management and focus.

• Strong technical background.

• Effective Communication

• Organization and Planning

• Adaptability

• Decisiveness