Total 904 Senior Executive public relations officer job vacancies in Others category in Malaysia

• Efficiently, courteously and expediently welcome, handle, check in, check out and bid farewell for all VIP lounge guests ensuring their comfort and satisfaction, adhering by the hotel standards required.
• Efficiently and courteously provide cashiering-related services and foreign exchange.
• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
• Efficiently and courteously provide information and assistance and maintain excellent relations at all times.
• To handle all keys, mail, telexes, messages and any other items for guest as requested.
• To assign rooms and prepare keys/folders for all arriving guests.
• Maintain good guest relations with in-house guests at all times.
• o contribute in developing the hotel’s Guest History system by obtaining relevant details and inputting them into the hotel information system.
• Efficiently and courteously provide Food & Beverage related services ensuring guests’ comfort and satisfaction, adhering by the hotel standard required.
• Perform other duties related or unrelated to VIP lounge or as assigned by Manager.

Weve only just begun, but what a beginning. In a once in a generation moment, weve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The purpose of this role is to assist with the delivery of investor related communications to deliver a step up in disclosure quality and transparency. Reporting to the Investor Relations Manager, this role works closely with senior management and key stakeholders across the company.
Responsibilities

Development of investor communication materials, including presentations, announcements, annual
... Click here to view more detail / apply for Senior Analyst Investor Relations

Responsibilities:

• Responsible for the handling of all guest-related matters.
• Greet guests and escort guests to tables
• Coordinate the seating of guests and assign guests to tables suitable to the size of each group.
• Oversee the flow of guests in and out of the Restaurant.
• Handle all restaurant reservations (including big group booking reservations) on a day-to-day basis, in a prompt and respectful manner
• Maintain good relations with guests and manage the reception area.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate and add value to guest dining experience
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.

Requirements:

• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• At least 1 year experience working in a restaurant or a hotel background
• Committed to serving food of the highest quality
• Good communication and interpersonal skills.
• Self-motivated, independent yet a good team player.
• Committed and highly dedicated to roles and responsibilities.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Alliance Airlines, Australia's leading charter airline, is experiencing significant growth and we are actively seeking an experienced Senior Employee Relations Partner to join our team. This role offers a unique opportunity to contribute to our success and be part of a dynamic team dedicated to excellence in aviation.
About the Opportunity
This newly created position will report directly to the Head of HR and will be responsible for the advisory function which supports all business areas on matters related to Employee Relations (ER). As a specialised member of the wider HR team, the Senior ER Partner will collaborate closely with operational teams to deliver end-to-end support regarding grievances, investigations, performance management, disciplinary action and general ER/IR compliance. Key Responsibilities
The Senior Employee Relations Partner is responsible for but not limited to:

Managing workplace grievances, including coaching managers through performance management processes and

... Click here to view more detail / apply for Senior Employee Relations Partner

Job Description & Requirements

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Obtain familiarity with venue policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the venue events.
• Ensure the reservation desk are well maintained. Assist manager in keeping traces of guest history profiles.
• Maintain an adequate supply of stationery as required.

Job requirements:

• Well-groomed and professional disposition
• Service orientated, friendly and good interpersonal skills
• Good command of written and spoken English
• Able to communicate with all levels
• Good leadership, performance management and coaching skills
• At least 1 to 3 years of relevant experience in a similar industry

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Attend daily briefings and relevant departmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Ensure cleanliness and appearance of Front Desk and related areas
• Establish awareness of the Hotels fire and emergency procedure
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications:

• Minimum GCE ‘A’ level or equivalent, University degree preferred
• Minimum 2 years hotel front office experience
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical knowledge in Front Office operations
• Basic supervisory skills, verbal and written skills, planning, decision making, training and development
• Read, write, speak English fluently
• Well groomed with leadership quality
• Able to work in a team, good interpersonal and communication skills
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with positive attitude
• Able to work under pressure and independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

JOB RESPONSIBILITIES

• Warm welcoming and bidding farewell of guests arriving and leaving the restaurant.
• Leading guests to their table with a warm engagement
• Assist to take in and manage reservations via phone, walk-in, email and websites.
• Respond to all enquiries and emails within 24 hours.
• Manage seating arrangements prior to meal period begins.
• Provides guests with menu recommendations and answer any question they may have.
• Attend to any special request or needs that guests may have via email, phone, or walk-in.
• Maintain a friendly, energetic and pleasant image at all times.
• Maintain highest standards of professionalism, ethics, grooming and attitude towards Heartists, guests, suppliers and maintain professional confidentiality at all times
• Prepare reservation list to share in pre-shift briefing with the team before the operation starts
• Equip with all knowledge of promotions and restaurant information to share with guests readily at all times.

JOB REQUIREMENTS

• Excellent communication and interpersonal skill
• Minimum of 2 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Ability to work well in a fast-paced environment

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Job Descriptions

• Work closely with the managers in front desk operations management
• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Establish and maintain positive relationships with guests throughout their dining experience.
• Ensure personalized service by addressing guests by name and anticipating their needs.
• Manage and coordinate restaurant reservations efficiently.
• Maintain an organized system for reservation records and guest preferences.
• Ensure smooth and efficient seating of guests, taking into consideration preferences and special requests and communicating it to the appropriate departments.
• Handle guest inquiries, concerns, or requests promptly and professionally.
• Coordinate private events for large group reservations
• Identify and acknowledge special occasions such as birthdays or anniversaries.
• Coordinate with the culinary and service teams to enhance the guest experience during special events.
• Solicit feedback from guests and ensure their satisfaction with the dining experience.
• Communicate guest feedback to the management team for continuous improvement.
• Identify VIP guests and regular patrons, ensuring they receive special attention and recognition.
• Build relationships with repeat customers to enhance loyalty.
• Promote restaurant promotions, events, and upsell menu items when appropriate.
• Stay informed about daily specials, featured dishes, and wine selections.
• Perform appropriate cashier activities as and when required
• Service support as and when necessary.

Job Requirements

• At least 3 years relevant experience.
• Diploma in hospitality management, Business Administration, or related field preferred.
• Experience in using Sevenrooms or other Reservation system preferred.
• Proven experience in a guest relations or customer service role, preferably in a fine dining setting.
• Excellent communication and interpersonal skills.
• Impeccable grooming and professional appearance.
• Ability to work evenings, weekends, and holidays as required.

Benefits

• Health benefits
• Performance bonus-Monthly incentives
• Professional development opportunities
• Meal discounts and complimentary meals
• Uniform allowance
• Employee recognition program
• Team building activities.
• Employee referral program (Terms & Conditions apply)

Job Responsibilities

• Prepare payment for vendors
• Prepare journal entries for day-to-day activities and month-end closing activities
• Perform monthly intercompany settlements
• Perform intercompany and vendor reconciliation
• Prepare documents for audit purpose
• Assist with ad-hoc duties as and when required

Job Requirements

• Diploma/Degree in Accountancy/Finance
• At least 2 years of relevant work experience
• Proficient in MS Office Applications
• Knowledge in SAP system will be an added advantage
• Able to work under pressure to meet deadlines
• Self-motivated, independent and meticulous with an eye for detail
• Team player with good interpersonal skills
• Keen to learn and possess positive attitude

Job Responsibilities

• Prepare payment for vendors
• Prepare journal entries for day-to-day activities and month-end closing activities
• Perform monthly intercompany settlements
• Perform intercompany and vendor reconciliation
• Prepare documents for audit purpose
• Assist with ad-hoc duties as and when required

Job Requirements

• Diploma/Degree in Accountancy/Finance
• At least 2 years of relevant work experience
• Proficient in MS Office Applications
• Knowledge in SAP system will be an added advantage
• Able to work under pressure to meet deadlines
• Self-motivated, independent and meticulous with an eye for detail
• Team player with good interpersonal skills
• Keen to learn and possess positive attitude

Job Role

To support the Foundation's overall fundraising efforts through planning and implementation of donor outreach, stewardship and engagement programmes.

Main Responsibilities

Donor Cultivation & Stewardship

• Conducts market research and analysis for targeted donor prospects, stays engaged and keeps abreast of giving landscape in Singapore.
• Identifies and nurtures effective relationships with existing corporate donors/ prospects to grow the donor base and financial support for the Foundation.
• Interacts with business leaders and influential individuals to seek support.
• Manages fundraising programmes/ initiatives through preparation of appeal letters, proposals and other related collaterals.

Stakeholder Engagement

• Spearheads key fundraisers such as Charity Gala Dinner, Charity Golf and other corporate partnerships & donor related events.
• To prepare meeting materials and minutes for management/ committee meetings
• Supports other Foundation projects/events when required.

Leadership Responsibilities

• Develops strong relationships with internal and external stakeholders.
• This is primarily an individual contributor role, working with a team, with opportunities to supervise junior team members.
• Any other tasks assigned by the manager/ HOD.

Qualification (Related Field)

Degree in Business Administration/ Marketing/ Communications or related disciplines

Experience

• Minimum 3-year demonstrated outstanding performance in fundraising/ business development/ key accounts & project management.
• Experience in engaging senior management preferred.

Soft Skills

• Strong written and verbal business communication skills, proficiency in English is a must.
• Strong work ethic, highly organised and meticulous
• Ability to multi-task and work under pressure
• Driven by numbers and results oriented
• Proficiency in Microsoft Office

Responsibilities:

· Ensure the smooth running of the Club.

· Carry out marketing and sales initiative and training of junior staff.

· Closing of sales and conducting of Club tours.

· Assist in ensuring all membership administration is done as per SOPs.

· Assist in handling all feedback, complaints, and enquiries.

· Inform members of news, events, and promotions.

· Planning and organizing of events and activities for members.

· Ad hoc projects and duties assigned by Club Manager.

Requirements:

· Diploma or GCE ‘O’ or ‘N’ Level.

· No experience required. Fresh graduates and entry level are welcome to apply.

· Demonstrate proficiency in Microsoft Office.

· Strong interpersonal and organizational skills.

· Strong verbal and written communication skills.

· Working hours - 1:15pm to 10pm, able to commit on weekends & public holidays. (occasionally required to work morning shift)

· Fully COVID-19 vaccinated.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

About Us
Kempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.
We have around 365 dedicated staff across many sites who manage $1.1 billion worth of assets and work with our community to build an inspired, connected Macleay Valley.
We are a progressive and proactive organisation that prides itself on a respectful and supportive workplace.  
Why grow your career with Kempsey Shire Council  
  At Kempsey Shire Council, we look for people wholl put Kempsey Shire at the heart of all they do. We hope you share our values of:  

Passion: We approach our work with enthusiasm and drive
Integrity: We build the trust and confidence of the

... Click here to view more detail / apply for Executive Officer