Total 175 procurement executive job vacancies in Customer Service category in D22 Jurong, Jurong Island, Tuas

This position is to assist and support sales in general and pricing enquiries. Deliver a high-quality of service to internal and external customers' according to agreed quality standard and company internal KPIs. Identify and deliver actions and processes that are of best interests towards the company including resolving issues and enquiries arising from sales (and affiliates) and/or sampling.

Main duties:

• Ensure project requirements of customers fare adequately defined for the generation of costing and input into the project system
• To coordinate with R&D and Production Planning on all matters concerning customer’s requests for preparation of required samples for submission to customer
• Ensure that samples are in order and prepare documents for courier dispatch; to prepare price quotations after sample submissions
• Ensure that requests for technical documents are properly registered and requested from the relevant internal departments
• Assist to update SDS data in regulatory system
• Ensure that R&D is informed of new product formula registration request in ERP system for planners, purchasers and customer service in order to proceed with order processing
• To advise on all price enquiries as well as maintain and update the price database in ERP system for order processing
• To setup and maintain customer data in ERP System and project system
• Assist to provide any sales statistics / data / report for the sales and affiliates
• Liaising with internal customers for resolution to issues / enquiries that could arise from order, samples or other issues
• Provide support to sales managers

Job requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Good team player with strong interpersonal and communication skills
• Preferably Executive specialized in Customer Service or equivalent
• Prior experience in SAP will be an added value

If you are interested in the above position and your profile corresponds to the above requirements, please submit your resume throught this link :

https://takasago.csod.com/ux/ats/careersite/4/home/requisition/139?c=takasago&referralToken=Q8ajY1vwFki6jHrDxl1-XA

We regret that only short-listed candidates will be notified.

Job Description

• Issue accurate invoicing and job production order.
• Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Managing delivery routes of drivers.
• Ability to effectively work with a team.
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Possess a fair knowledge on how to use the computer system and its basic application.
• Daily Adhoc tasks

Requirements

1. Fast-paced environment, multitasking needed.
2. Minimum 3 years relevant experience. No experience but with good attitude and eager to learn, are also welcome.
3. Good in spoken English and communicates well.
4. This role requires you to have the ability to be customer centric, passionate and understanding that customer engagement is a key constitute in the growth of the brand.
5. Focused and decisive, able to be independent to handle different situation.
6. Network with various departments and groups that are involved in customer support, orders, and processing.
7. Be a team player to accomplish related task.
8. Working on Saturdays (Office closed on Sunday & PH).

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual, and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Service Admin Coordinator/Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Service Admin Coordinator/Executive is responsible for handling all customers’ requests in his/her designated terrorities and support the team in responding to maintenance services, repair work and modernization to exceed customers’ expectation. The incumbent also responsible for handling order processing duties, coordinate with internal customers to prepare logistics to meet KPI and schedule service calls, effectively plan service/maintenance calls for Service Engineers.

Roles & Responsibilities:

• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Effectively schedule breakdown, installation service and preventive maintenance appointments for Service Engineers.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators)
• Support AR Collection

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong multitask and coordination skills
• Strong attention to details
• Ability to handle high volume of work

Qualification:

• Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Minimum 2-3 years of relevant working experience
• Candidates without prior working experience are welcome as on-the-job training will be provided.

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay MRT & Serangoon MRT).

Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

We transform Industrial Waste into Metals, Minerals, Specialty Chemicals and Energy.

We are seeking spirited Individuals with high positive energy levels. Happy Individuals with a passion for the

Environment and Sustainability. Individuals that want to make a difference. You must be a resourceful problem solver, with excellent people skills. To strengthen of our sales team in customer engagement and sales support.

Job Description

Customer Service Coordination

· Coordinate and liaise with Inter-related departments to fulfil customers' order requirements

· Experienced with customer service coordination

· Responsible for order processing, quotations, generate Delivery order and invoicing

· Assisting customers on sales enquiries via phone and email

· Support sales team in day-to-day operations

· Responsible for following up on enquires and closing the order

· Working closely with sales personnel and providing them with updates when necessary

· Coordinate and monitor deliveries and inventories for customers

· Responsible for reports generation and billing processes

Job Requirement

• Minimum GCE 'O' level / Nitec with at least 1 year of relevant experience
• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in MS Excel, including V-lookup/Pivot

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

DESCRIPTION OF COMPANY

We are an educational enrichment centre for young children

RESPONSIBILITIES:

• Attend and follow up with customer enquiries
• Support centre operations and administration.
• Arranging for class schedules for students
• Collect payment and register in system

REQUIREMENTS:

• Proficient in basic microsoft excel and word skills
• Good communication skills to interact well with clients.
• Friendly, good etiquette, service oriented.
• Good team player.
• Meticulous on details
• Able to multi-task
• Willing to work on weekends. 5-day work week from Wednesday to Sunday.
• Required language(s): English, Mandrain (in order to liaise with the English & Mandarin speaking associates)

OTHER BENEFITS:

• Attractive remuneration
• Attractive leave/partial Work from Home scheme
• ​Career Progression for promising individuals

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

• Respond to customers’ claims in a timely and professional manner
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
• Develop and maintain strong relationship with customers
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality
• Manage claim list and report to management regularly
• Liaise with ship agent for smooth ship attendance.

Requirements:

• Diploma or Degree in marine engineering or related field.
• Experience in handling marine spare parts.
• Occasionally business trips required.
• Proficiency in written and spoken English & computer skills in MS Office
• Good understanding of supply chain Incoterms.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.

1. Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
2. Perform trucking job creation
3. Communicate customers’ requirements to Operations for their execution
4. Monitor jobs and provide timely updates for shipment, including updating container details in the system.
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of accounts
7. Responsible for all documentation and administration duties
8. Monitor the progress of job orders and shipments adhering to deadlines or specified dates
9. Maintain business relationships with customers and be responsible for customer management on a basic level
10. Communicate and coordinate with the appointed third-parties in relation to job orders
11. Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
12. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
13. Maintain billing system data integrity
14. Responsible for ensuring proper documentation and filling of invoice and job sheet
15. Accountability for accuracy and precision of billing processes to customers
16. Train and guide customer service assistants
17. Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
18. Assist in permit declaration for job orders when required or when necessary

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

Job Responsibilities:

• Handle customer's enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer's queries
• Resolve any customer's complaint and issue arise
• Attend to any questions or queries related to company's product
• Plan and allocate adequate manpower to complete assigned jobs
• Manage purchasing related matters as per customer's queries
• Work closely with Service Engineers for any job task related matters
• Other ad-hoc duties assigned by management

Requirements:

• ITE/ Diploma in Business, Engineering, or any related field
• No experience required
• Good communication and customer service oriented

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

Job Description:

· Provide introductory information about the company and its products and services to new customers

· Respond to customer inquiries

· Advise customers on products or services to best suit their specific requirements

· Prepare quotations and follow up with customers for their acceptance.

· Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.

· Prepare delivery orders and other relevant documents.

· Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.

· Resolve customers’ concerns, if any.

· Build and maintain long term business relationship with new and existing customers

Requirements:

· Minimally 2 years of working experience

· Prior customer service or sales coordinator experience will be an advantage

· Prefer some one with prior working experience in logistics industry

· Friendly and welcoming disposition

· Has initiative, independent and able to work in dynamic environment

· Good command of written and verbal English

· Excellent organizational and multitasking skills