Total 93 procurement engineer job vacancies in Customer Service category in Mid Valley City

The Service Desk Engineer position requires a combination of strong troubleshooting, technical, communication, and customer service skills.

As a Service Desk Engineer, you are the first point of contact for our colleagues in the business across the globe. Our business relies on you to provide first-class support services to resolve issues and fulfill customer requests in a timely and professional manner. 

Responsibilities

What to expect day to day

• Responding to User Requests: Tech Hub Engineers are responsible for answering phone calls, emails, and chat messages from end-users who need assistance with IT-related issues. They must ensure that all requests are acknowledged in a timely and professional manner and that all necessary information is gathered to resolve the issue.
• Troubleshooting: Tech Hub Engineers must have a good understanding of hardware, software, and networking components to be able to troubleshoot issues quickly and effectively. They should be able to diagnose and resolve problems related to desktops, laptops, printers, scanners, mobile devices, software applications, and network connectivity.
• Escalating Issues: Service Desk Level 1 technicians are responsible for escalating more complex issues to the appropriate Level 2 or Level 3 support teams. They must ensure that all relevant information is captured and documented in the ticketing system before escalating the issue.
• Ticket Management: Tech Hub Engineers are responsible for managing tickets throughout their lifecycle. This includes creating new tickets, updating existing tickets, and closing tickets when issues are resolved.
• Remote Support: Tech Hub Engineers must be able to provide remote support to end-users who are not in the same location as the technician. This can include using remote control tools to access end-users’ computers and troubleshoot issues.
• Knowledge Base Management: Tech Hub Engineers must be able to contribute to the knowledge base by documenting solutions to common issues. This helps to reduce the number of tickets that are escalated and provides a reference for other technicians who may encounter similar issues.
• Customer Service: Tech Hub Engineers must provide excellent customer service to end-users. This includes being patient, courteous, and professional at all times, even when dealing with difficult users.
• Documentation: Tech Hub Engineers must maintain accurate and up-to-date documentation of all processes, procedures, and troubleshooting steps. This information is used to train new technicians and ensure consistency in service delivery.
• Overall, Tech Hub Engineers are responsible for ensuring that end-users receive prompt and effective support for their IT-related issues.

1. You will be responsible for service and after-sales support of the electric drives and controls portfolio, including repairs, field service, spare parts and service contracts of electric drives, motors, and controls by providing best-in-class service to our customers based in Thailand.
2. Work with customer’s engineering and maintenance teams to develop turn-key system solution for various applications that include servo drives, PLCs, HMIs, linear motion systems and other Bosch Rexroth automation solutions, proactively offer and promote retrofit kits/modernization solutions.
3. Perform technical analysis of machine and application requirements and select best suitable products/solutions including electric motors, servo drives and auxiliary equipment (sizing, selecting, applying, hands-on support). Demonstrate key product capabilities and advantages to customers, generate examples how-to based PLC code for communication with HMI, drives and provide startup assistance.
4. Prepare and provide product workshops, trainings, and presentations for customers (both internally and externally)
5. Able to work at Bosch Rexroth Amata City Industrial Estate Rayong, work at office 5 days and sometimes support on site for service jobs
6. Able to work in high temperature, dirty or odors in environment

Milestone IT , your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer ! Are you a tech whiz with a knack for solving problems and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, this exciting opportunity could be your perfect match!
Our client is seeking a skilled and motivated Desktop Support Engineer to join their growing IT team. In this role, you will be responsible for:

Providing first-line technical support to end-users across the organization.
Troubleshooting hardware and software issues to ensure smooth operation.
Configuring and deploying desktops, laptops, and peripherals.
Responding to user inquiries via phone, email, and in-person support.
Documenting and escalating complex issues to senior IT staff.
Maintaining accurate records and ensuring all IT assets are properly

... Click here to view more detail / apply for Desktop Support Engineer

We have an exciting opportunity for an experienced, innovative, energetic, passionate, and client centric technologist to join our workplace support team in our new Philippines Global Delivery Centre in Philippines, to support the business with everyday IT. 

The Pasig City office is the location for our Global Delivery Centre in Philippines and is a fast-paced environment hosting several company senior stakeholders and client facing delivery teams.  The role of the Workplace Support Technician is to maintain End User Support and Workplace Technology services to the highest standards to help drive client delivery, business support, and customer satisfaction across the region.

Please note: This role requires a high level of self-confidence, ability to communicate at all levels, with a requirement for a high degree of integrity, trust, and credibility to succeed personally and with the team in mind.

The Workplace Support Technician is responsible for providing first class Tier 1 and Tier 2 support to our colleagues across the Pasig City office. 

Workplace IT technicians will provide Desktop Support on-site and through remote support tools either directly or through escalations via the Global Service Desk. 

Our Global Service Desk a 24/5 service located in Manila and administers both incident management and service request fulfilment.

In addition, the Workplace Support Technician must work collaboratively with the Regional and Global Technology Service teams ensure all incidents and service requests are fulfilled in-line with our incident, change and problem management processes.  The Workplace Support Technician will be expected to assist with local project and infrastructure activities essential for continuous improvement. 

Furthermore, you will be expected to engage with other activities ranging from IT Compliance, Security and Facilities management to ensure the offices are always in line with our regulatory, quality assurance and BCP obligations.

You will need to possess a high level of customer service experience, always prioritising client delivery over other activities, ensuring that our customers are able to deliver to clients using production tools and services.  You will require a high level of energy, robust sense of humour and positive attitude to get things done.

Tasks (what does the role do on a day-to-day basis)

• Provide technical support and guidance to on-site customers and remote support for other users across the region when required.
• Complete Incidents and Service Requests escalated by Global Service Desk
• Liaise closely with other members of the Global Service Desk team to ensure knowledge and expertise is shared effectively.
• Monitoring and management of tickets assigned to the Region or local Workplace.
• Assist in planning, testing, and deploying Workplace Technology upgrades including local hardware and applications.
• Maintaining the Asset Management database for all Laptops, Smartphones, Tablets, and Printers
• Providing security and compliance reports that are required for specific control objectives across the region.
• Collaborate with Group Technology Infrastructure, Application and Workplace Technology teams to ensure consistency and best practice to support all customers across the region
• Ensure hardware and software remains in-line with Global Standards across the region including build, vulnerabilities, and patches
• Prioritising resolution of P1/P2 incidents and service requests through the ITSM platform (ManageEngine)
• Tier 1 & Tier 2 support for Group Technology estate when needed: desktop hardware, printers, servers, and applications (both remote and hands-on)
• Follow the Group Technology Service Governance processes in incident, access, request, problem, and change management always
• Maintain and make use of software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences
• Assisting with Regional management and review of major Incidents and identifying root causes and workarounds for problems
• Ensure daily tasks are carried out to ensure the smooth running of the Group Technology infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems
• Occasional site visits to other regional locations to perform support related activities when required

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
• Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
• Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
• Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
• Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
• Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.

The Job

• Manage Help desk tool and manage tickets for users.
• Reset password for user and provide day to day support for end users.
• Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
• Build machine for end user in case machine is crashed.
• Identify the issues pro-actively and provide fixed solution.
• Manage VIP users for their day to day issues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to patricia.teo@adecco.com.

All shortlisted candidates will be contacted. All the best!

Job Description:

We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.

Responsibilities:
• Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.
• Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.
• Document and update technical procedures, guidelines, and knowledge base articles.
• Assist in the development and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:
• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in ICT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.


Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $120,000 per year (inclusive of super) Job Types: Full-time, Permanent

Job description On behalf of our Federal government client, we are looking for CIAM Associate Engineer for APS6 and EL1 level at Sydney Surry Hills Locaiton. This position is responsible for leading the design, implementation, and optimization of a major customer identity and access management (CIAM) project within an Azure and AWS Cloud environment. Working closely with stakeholders, the Senior Customer IAM Engineer ensures that the CIAM solution aligns with security standards, compliance regulations Key Skills for APs6 and EL1 Level: Experience in designing, implementing, and maintaining customer identity and access management (CIAM) solutions. Strong communication and stakeholder management skills. Experience in designing or implementing in a Cloud environment such as Azure or AWS. Ability to work collaboratively in a team environment and independently manage workload and priorities. Experience with CIAM products such as Auth0, Okta, ForgeRock, Ping, Akamai, or equivalent. Ability to lead and mentor junior staff, fostering a collaborative and innovative team environment. Familiarity…

Click here to view more detail / apply for Senior Customer IAM Engineer

1. ResponsibilitiesCooperate with LAM FSE to install LAM tools on Micron site
2. Required tool installation or semiconductor related experience (if LAM tool installation experience is preferred)
3. Required overseas travel (travel location: Taiwan, Japan, South Korea)
4. Need to work shifts and overtime. Shift allowance and overtime pay will be paid separately

Be a Part of Something BIG!

At Singtel, we're working on projects that push the boundaries of digital, realising our vision and purpose to Empower Every Generation. We have a dynamic and diverse team, with a passion for innovation, and talent to deliver cutting-edge digital solutions and immersive customer experience.

In Group IT, we create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams!

Make an Impact by

• To support and manage the installation and setup of Video Conference System for the different Business Units in Singtel
• To support the setup of Ad-hoc AV VC requirement for Business Units
• To ensure the high availability (>90%) and the usability of the Video Conference System within Singtel buildings
• To ensure good end user experience for users while using TEAMS, ZOOM or Webex when using Video Conference System
• To liaise and assist in getting the quotation (VC system, Infra and Property) for the Business Units when they require to setup a new Video Conference System
• To ensure the setup and commissioning of the Video Conference System is following the current best practices in Singtel
• To make periodic health checks on the Video Conference system to ensure the high availability of the system
• Tracking of VC assets owned by GIT
• To support Top Executive meetings or event when using TEAMS, ZOOM or Webex
• To setup iPads for MC and/or Board meetings

Skills for Success

• Minimum ITE in IT related course or equivalent
• Minimum 3 years of working experience
• Understanding of how Video Conference System works including the backend infra such as Cisco Call Manager.
• Experience in Troubleshooting and Maintenance of Audio Visual and Video Conference System
• Understanding of Network Infra and the ability to do simple trouble shooting
• Experience in supporting TEAMS and/or ZOOM meeting and/or events

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Technology Save job L1/ 2 Support Engineer Job details Location: Sydney Salary: 80000 Job Type: Permanent Discipline: Technology Reference: 110637 Posted: about 8 hours ago Share this job Job description Join a boutique MSP and gain valuable and diverse experience with a wide range of technologies.  Up to $80,000 per annum including superannuation  Permanent opportunity Location - Sydney CBD About The Company Are an established, boutique MSP that provides outsourced support for our Clients who are small to medium sized enterprises in Sydney and around the country. Our business is growing, and we are looking for an energetic, detail oriented, and experienced technician to join our team. The role is Customer Service focused and requires a broad range of technical ability and problem- solving skills. Since we are a boutique service provider, you will be exposed to our Client’s environments from end-to-end. Being able to interpret our Client’s issues, needs and questions is essential as…

Click here to view more detail / apply for L1/ 2 Support Engineer

About the Role: The Identity Integration Engineer, focused on Customer Identity, holds a vital technical position within the Identity and Access Management (IAM) function. This role is responsible for designing, implementing, and optimizing identity integration solutions to ensure seamless and secure access for external users within an Azure and AWS Cloud environment. The Senior Identity Integration Engineer collaborates closely with stakeholders to understand integration requirements, architect robust solutions, and provide technical leadership in integrating customer identity systems and platforms with other systems and applications. Responsibilities: Lead the design, implementation, and optimization of identity integration solutions for customer identity systems and platforms. Collaborate with stakeholders to gather integration requirements and translate them into effective technical solutions. Architect and configure identity integration components, ensuring alignment with security standards and compliance regulations. Optimize integration solutions for scalability, performance, and reliability, leveraging industry best practices and emerging technologies. Troubleshoot complex identity integration issues and provide timely resolution within agreed…

Click here to view more detail / apply for EL1 Customer Identity & Access Management Integration Engineer

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity The prime responsibility of this role is to provide Level 2 support for TPG’s on-premise appCloud Infrastructure platform. This role has an on-call component, you will be required to provide incident response, execute service requests and execute any changes required. From time to time, you will support the platform engineering teams in the delivery of project outcomes. You will ensure a close working relationship with…

Click here to view more detail / apply for Infrastructure Support Engineer

RecordPoint is the Data Trust Platform; an Enterprise SaaS giving highly-regulated organizations a competitive edge with safer, more secure, better-managed data. The platform brings calm to the chaotic world of data, letting organizations discover, govern, and control their data for tighter compliance, more efficiency, and less risk. Businesses can trust that their data is accurate, private, and safe everywhere, all the time, for consistent confidence that’s backed by RecordPoint expertise. Our global customer list includes highly-regulated companies and government agencies, like The City of New York, NAB, ASIC, Transport for NSW, Ausgrid, Delaware Life and PG&E. Scope: As a Level 1 Support Engineer at RecordPoint, you will play a crucial role in ensuring the satisfaction of our customers by providing efficient and effective business and technical support. You will be the first point of contact for customers seeking assistance with our RecordPoint products. Additionally, you will provide support to Success Plan clients. The ideal candidate…

Click here to view more detail / apply for Level 1 Support Engineer - Late Shift

About the Role;
- Assist with installing and commissioning filling and packaging equipment at customer sites
- Troubleshooting, inspecting and identifying equipment issues
- Able to perform preventive maintenance
- Providing technical support for part sales, service and maintenance work for internal staff and customers
- Communicate and update appropriate customer operation on maintenance activities and other technical issues to
maintain good relationship with customers

About You;
An exciting opportunity exists for a self-motivated and experienced Field Service Technician to join our Krones Pacific team.
- Technical qualification in Mechanical Trade
- Minimum two years of experience in food & beverage industry is preferred
- Willingness to travel extensively in Australia, New Zealand and Overseas
- Prior experience in working in multinational teams is preferred
- Proficiency in English
- Hold a current Drivers Licence

About Krones Pacific Ltd;
KRONES Group is a world market leader within the liquid food and beverage industry – we have a suitable technical solution for each industry, starting with production itself, then state-of-the-art filling and packaging lines right through to plastics recycling, intralogistics and digitalization. Krones Pacific and Krones New Zealand, both subsidiaries of the Krones Asia Pacific Region, provide local support in sales and service to our customers and the Krones Group.

IT Support Engineer | Sydney CBD Your new company
An exciting new opportunity is available for a Service Desk Analyst for a Market Leader in the Financial Services Industry. This is initially a 12-month fixed term contract, located in the Sydney CBD and offers a modern onsite working environment and excellent opportunities for career development.
Your new role

Respond to technical support requests from clients in a timely and efficient manner.
Provide ongoing enhancements, operational support, and technical support.
Install, configure, and maintain IT systems, servers, workstations, software, networking, security, peripherals in Microsoft Windows environments (Active Directory, Office 365, etc).
Diagnose, resolve, and document technical solutions, designs, and issues in a clear and concise manner.
Adhere to organisational governance, policies, procedures, and compliance requirements.
Assist in managing technology and business projects, such as systems deployment, migration, and infrastructure upgrades.
Ensuring the stability, availability, security, and performance of the network environment.

What you'll need to succeed

Experience of configuring and maintaining Windows Active Directory, workstations and network devices.
Good knowledge of cloud-based solutions such as O365, MS Azure, AWS, etc.
Strong analytical skills and demonstrated ability to troubleshoot and provide solutions
Relevant industry certifications (e.g. Microsoft Certifications, CCNA, CompTIA, etc) is highly regarded.
Knowledge of cybersecurity frameworks and controls.
Knowledge of ITIL framework or other industries standards and frameworks.

What you'll get in return

Competitive salary and benefits package
Opportunities for career growth and advancement
Supportive and inclusive work culture
Work from home arrangement after probation

What you need to do now
If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au or call me on 0292492278. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.