Total 74 pr agent job vacancies in KL Eco City, Kuala Lumpur

職位描述：

• 透過電話、電子郵件和即時聊天處理預約查詢/請求。
• 向患者撥打外線電話以預訂/重新安排預約。
• 取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。
• 及時、專業地提供優良、優質的服務。
• 確保始終滿足關鍵績效指標（KPI）目標（例如客戶滿意度指數、首次通話解決率、生產力），以實現聯絡中心的整體目標。
• 管理層可能不時分配給您的任何其他職責和責任。
• 透過加倍努力建立可持續的關係並吸引客戶

工作要求：

• SPM/STPM/文憑/學位或同等專業資格。
• 至少 2 年客戶服務/BPO/呼叫中心/電話行銷的近期工作經驗。
• 醫療/保健行業的經驗將帶來附加價值。
• 客戶服務技能 - 專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧

福利及其他

• 醫療福利
• 保險
• 牙科福利
• 教育支持
• 雜項津貼
• 醫療的
• 正式（例如襯衫+領帶）

Job Description:

• Handle appointment inquiries/requests by phone, email, and live chat.
• Make outbound calls to patients to book/reschedule appointments. 
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. 
• Provide excellent and high-quality service in a timely and professional manner. 
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements: 

• SPM/STPM/Diploma/Degree or equivalent professional qualification. 
• Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing. 
• Experienced in the Medical/Healthcare industry will be added value. 
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills

Benefits & Other

• Medical Benefits
• Insurance
• Dental Benefits
• Education support
• Miscellaneous allowance
• Medical
• Formal (e.g. Shirts + Ties)

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are looking for an experienced Senior PR Executive or Assistant PR Manager with a global focus to join our dynamic team. The successful candidate will be responsible for developing and executing strategic public relations initiatives to enhance the company's brand reputation and visibility on a global scale. This role requires strong communication skills, media relations expertise, and a proactive approach to building and maintaining positive relationships with key stakeholders, including media outlets, influencers, and industry partners.

Key Responsibilities:

 

• ·       Develop and implement comprehensive global PR strategies to increase brand awareness and positive media coverage.
• ·       Cultivate and maintain relationships with international media outlets, journalists, bloggers, and influencers to secure editorial coverage and PR opportunities.
• ·       Create compelling press releases, media pitches, and other PR materials to effectively communicate key messages and company news to target audiences.
• ·       Organize and manage press events, product launches, media briefings, and other PR activities to generate media interest and coverage.
• ·       Monitor media coverage and industry trends, conduct media analysis, and prepare reports to evaluate PR effectiveness and identify opportunities for improvement.
• ·       Collaborate with internal teams, including marketing, communications, and product development, to ensure alignment of PR initiatives with overall business objectives.
• ·       Serve as a spokesperson and media liaison for the company, responding to media inquiries, interview requests, and crisis communications as needed.
• ·       Identify and leverage opportunities for thought leadership and executive visibility through speaking engagements, awards, and industry conferences.
• ·       Develop and maintain PR databases, press lists, and contact databases to support PR campaigns and outreach efforts.
• ·       Stay informed about industry developments, competitor activities, and emerging trends in PR and communications to inform PR strategy and tactics.

• ·       Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field.
• ·       Minimum of 4-6 years of experience in public relations, corporate communications, or related roles, preferably with a global focus.
• ·       Proven track record of successfully executing PR campaigns and securing media coverage on a global scale.
• ·       Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling PR materials.
• ·       Strong media relations skills, with an extensive network of media contacts and experience pitching stories to journalists and influencers.
• ·       Ability to work effectively under pressure, prioritize multiple projects, and meet tight deadlines in a fast-paced environment.
• ·       Strategic thinking and problem-solving abilities, with a results-driven mindset and a focus on achieving measurable PR objectives.
• ·       Flexibility to work across different time zones and accommodate international travel as needed.
• ·       Proficiency in PR software and tools, such as Cision, Meltwater, or PR Newswire, as well as Microsoft Office Suite.
• ·       Experience in crisis communications and reputation management is a plus.

Trading under Publicis Communications Australia. Location: Sydney or Melbourne or Brisbane

Senior Account Executive - PR
We are on the hunt for a bright and energetic Senior Account Executive to join our team– someone who is keen to build a strong and successful career, working across some of Australia’s most iconic brands. You will have 2-4 years PR and communications experience working with brands to deliver award winning results for your clients across PR and earned creative. With solid media contacts, you’ll enjoy crafting and pitching relevant stories to a wide range of media. You will also be a strong writer and be able to bring a creative flair to everything you do.
You will enjoy delivering quality work to great clients, and helping to deliver integrated communications programs, all while working in a creative, innovative and fun team!

Account Manager - PR
We are looking for an Account Manager to join our team.To be successful in this role you will bring:
- At least 4+ years’ experience working with brands to tell interesting and interesting and insightful stories
- A solid network of media, influencer and/or stakeholder contacts in the Australian and New Zealand markets
- Experience playing an integral role in managing project and retained campaign work for major brands and organisations with diverse communications requirements
- The ability to manage up and down within a team and experience supporting the career growth of junior team members
- Independent thinking, courage to challenge the norm and confidence to generate fresh ideas internally and externally
- Excellent written skills from pitch response to media release, case study, byline and online content production

Senior Account Manager- PR
We are on the hunt for an ambitious and energetic PR Senior Account Manager who is keen to build a strong and successful career, working across some of the world’s most loved brands.
You will have at least 5-6 year’s agency experience with strong experience in thought leadership, across some large, independent and complex programs and brands. You will also have proven experience managing client relationships and developing quality communications strategies.
You will think independently and have the ability to generate fresh ideas for our clients’ communications programs, with excellent written and presentation skills. You’ll possess the ability to manage up and down within a team and experience supporting the career growth of junior team members Most importantly you will be passionate about the industry we work in, the brands we work with and be an outstanding people manager with strong capabilities coaching at all levels.

Account Director - PR
We are looking for an Account Director to join our team.
You will bring:
- A passion for shaping and telling stories that really move the needle for our clients, as well as solid experience selling into media
- Experience managing client relationships, leading teams and developing quality communications strategies
- You will think independently and have the ability to generate fresh ideas for our clients’ communications programs
- Influencer, social and/or digital experience is also preferable
- Minimum of six years of communications experience working with an array of clients
- strong technical skills – including written and presentational
- The ability to develop and execute complex, multifaceted and/or integrated campaign strategies
- Ability to work with ambiguity to lead and direct the team to a definitive outcome

Senior Account Director - PR
We are on the hunt for an ambitious and energetic Senior Account Director who is keen to build a strong and successful career, working across some of the world’s / Australia’s most iconic brands
You will have at 7-9 year’s agency experience working with global brands across diverse categories and have your finger on the pulse on what’s trending to help client partners authentically capitalise on opportunities.
As a member of the Senior Leadership Team, you’ll also be instrumental in helping shape the agency culture and commercial performance of the agency.
You will think independently and have the ability to consistently generate fresh, creative ideas for our clients’ communications programs and have the confidence to counsel clients to step out of their ‘comfort zone’
Most importantly you will be passionate about the industry we work in, the brands we work with and be an outstanding people manager with strong capabilities coaching at all levels.


Group Account Director - PR
We are looking for a Group Account Director to join our team.
To be successful in this role you’ll bring:
Ideally 10+ years of communications experience, delivering in a fast paced PR/ Communications environment
- Strong technical skills – written, spoken, presenting
- A demonstrable ability to forge meaningful relationships with clients and provide strategic counsel to senior leaders.
- A collaborative approach to working with clients and teams and the ability to lead joint brainstorms, creative sprints and workshops to co-develop creative solutions.
- A passion for new business – hunger for networking, leading and inspiring our people to bring new business opportunities to life and driving the team to success
- Strong strategic planning skills, deep rooted experience in crafting and implementing complex earned and owned communications strategies for national and international brands
- Prior experience in integrated roles - making the complex simple and managing teams and talent to collaborate across agency Brand and Groupe portfolios
- Commercial acumen – you are targeted and solutions driven and have the ability to negotiate effectively and upskill your teams to do the same. You recognise and act on organic growth potential and keep a close eye on servicing levels.
- A passion for creativity and developing large scale, integrated ideas with earned at the heart. You will understand techniques to get the best ideas from our team and work closely with our creative director to develop award winning ideas that will get our clients talked about.

Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment. About us Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support. At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining…

Click here to view more detail / apply for PR & Communications Specialist

To perform related business activities of the Import –Customs relating to shipments and customs freight documentation to achieve its growth and profit objectives.

General Key Accountabilities:

1. Check, review and verify Customs inbound shipments before turning it over to Third Party Broker.
   • Use Document Completion and Compliance Checklist form. (Insert the path file here)
   • Coordinates with customer any discrepancy w/in 24 hours of receipt of documents and/or per customer SOP.
2. To perform related Customer Fit Import System (CFIT) functions in accordance with Customs OPS manual.
   • Refer to Core Event Code per OPS and/or Core Event Codes Summary posted in Common drive. 
3. Ensure other government permits or clearances are well coordinated with the customer and/or Expeditors origin prior to shipment.
   • Check if OGA permit is required prior to arrival.
   • Inform customer and/or EI origin once OGA permit is obtained.
4. Coordinates with the third-party broker and ensuring that broker complies with Expeditors and end-customer requirement in preparing import entry declaration.
   • Use Entry Details Checklist (insert the path file here) when checking the draft SAD/SDV.
5. Monitor permits or clearances managed by third Party Broker are compliant with the requirements.
   • Check if OGA permit is required prior to arrival.
   • Coordinates with Supervisor/AM/Customs Compliance Specialist if need assistance.
6. Ensure that customers are well - informed of the shipment status and required metrics sent in timely manner – per KPI.
   • Always refer to Customer SOP for the requirements.
   • Send shipment status daily on per shipment basis or per Daily Status Report in compliance with the customer requirements.
7. Ensure 3rd party broker billing is timely and accurate.
   • Coordinates with the documentation if no 3rd party billing posted in edoc at the time of posting of billing to Customs particularly for receipted charges.
8. Post billing invoice w/in the EI and Customer KPI.
   • Billing to customer must be posted w/in 3 days of RLS per OPS.
   • Comply with DAP, DDP Policy in posting FDS billing.
   • Make sure supporting documents are available before posting billing to customer so documentation team can dispatch the billing invoice timely per Customer SOP.
9. Coordinates with the Trucking Team for the delivery schedule. Monitor trucker’s DLV & POD performance.
   • Reserve truck at least 2 days prior to target delivery date and/or positioning of truck at CFS/CY.
   • Secure CRO/Gate pass at least 2 days prior to delivery date. Refer to CRO process per carrier requirement.
   • For any delay in empty container, escalate the matter with the customer & customer appointed freight forwarder/carrier. Any delay in empty container entails additional trucking cost hence timely communication is a key to collect additional trucking cost from the customer.
10. 10. Monitor Customs Work board and ensure necessary tasks completed in accordance with specifications and deadlines.
    • Files in Work board should be the current files. Ageing files requires explanation.
    • Work board must be always open throughout the day.  
    • Manage the requirement event codes per customer requirements.
11. 11. Root cause the exception report in Deployment Scorecard and implement CAPA.
12. To attend cargo physical inspection/examination and join in the cargo survey and/or join in the meeting with the broker/ customer when deemed necessary.
13. Assist the Supervisor/Manager and in maintaining compliance with the local authorities and other participating agencies.
14. Company controls, policies, procedures, processes, applications, tools, and systems are clearly understood and implemented.
15. To accept additional tasks as required by the Department to meet the needs.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use Workboard on a daily basis. 
• Ensure arrival notices are communicated to overseas and customers. 
• Ensure accurate and timely client and vendors billing. 
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Meet KPI standards in accordance with Company’s procedures. 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Take ownership on the tasks been assigned. 

Customer Service Agent Division: Boral Constr Mat Limited Department: Overhead Nsw Act Work type: Permanent - full time Location: Sydney With great customer support, customers will want to work for us!  If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is for YOU!  Your next opportunity  Boral Construction Materials is seeking of proactive individuals with a 'can do' attitude to enlist in our Customer Service Agent Talent Pool for our North Ryde?Contact Centre team.? If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service Talent Pool based in our North Ryde Office on a Permanent Full Time basis! As a Customer Solution Agent you will provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a monthly roster with shifts ranging between our…

Click here to view more detail / apply for Customer Service Agent

Enjoy the challenge of being physically active and working in and around our aircraftShift penalties and travel industry discountsMultiple permanent part-time positions available based at Sydney AirportAt Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We?re resilient and strong, and we work hard to keep things moving.Qantas Ground Services is a wholly owned subsidiary of Qantas Airways and we?re responsible for providing ground handling services to the Qantas Group, including baggage handling, ramp services and warehouse freight handling.As Ramp Agent/Ground Crew, you will provide Ramp Services to meet the needs of our customers who are travelling across Australia and the globe. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range of specialised equipment. With safely as our first priority, you?ll read and interpret hazardous material identification labels and aircraft? Click here to view more detail / apply for Ground Crew/Ramp Agent ? Sydney Airport

Imagine more for your career in games!

• How about working for a gaming company that is constantly evolving?
• Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent (Customer Support Agent):

• You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:

• You have excellent Traditional Chinese language skills, especially in writing. You can communicate fluently and confidently in Chinese at a C1-C2 level.
• You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are located in Taiwan.
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optionally, it would be great if:

• You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.

The steps of our recruitment process:

1. Online language assessment (Traditional Chinese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
2. Interview via MS Teams with one of our recruiters and local HR (online). For some projects there might be a second interview with a Team Lead or an Operations Manager.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Japan

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time

Working Pattern: Remote

About this role Who are we? Sydney Water has partnered with Delivering 4 Customers (D4C), a consortium comprising of Service stream Maintenance, Service stream utilities to deliver; design, construct, maintenance and facilities management services as part of the Partnering 4 Success(P4S) program in Sydney Water's Southern Region of Sydney. What we are passionate about…  D4C is a fast-growing organisation with a large pipeline of work, and we are seeking motivated, talented, and driven individuals to join our team. The D4C consortium comprises of industry leading organisations who have a shared purpose and who care deeply about what we do, and how it impacts the community as well as our people.  Collectively, we are committed to 'Delivering Differently', asking if there's a better way to do things and building and promoting a diverse, inclusive, and flexible workforce. What are we looking for?  D4C is seeking a talented Digital Support Agentwith a range of skills to join our…

Click here to view more detail / apply for Digital Support Agent

Posted: 19/02/2024 Closing Date: 31/12/2024 Job Type: Permanent - Full Time Location: St Leonards, New South Wales, Australia Job Category: Property Services Job Description Welcome to your home for property. Little Real Estate is proudly home to Australia's largest independently owned rent roll.  We service over 14,000 property managements with an additional 250,000 database of nationwide contacts. And with great power comes… (you guessed it) great responsibility. At Little, this responsibility is to consistently deliver industry-best service to our clients across the country. In our commitment to excellence, we prioritise investing in the growth and success of our teams. How does Little Real Estate benefit agents? Our agents are empowered to reach their full potential and focus on the good stuff. We minimise the usual obstacles of administrative burden and franchise fees, reserving the red tape solely for our logo . At Little, you can be your best with expansive opportunities for your professional, personal and…

Click here to view more detail / apply for Experienced Sales Agent - West & North Sydney

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Ensure timely clearance and delivery of freight to customer for all shipments.
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
• Meet KPI standards, as per the company’s procedures.

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to ensure that the money we are moving for customers are legitimate transactions, and minimise fraud passing through our platform. 

Here’s how you’ll be contributing to Fraud Prevention:

• Review transactions flagged as suspicious and take appropriate action(s)
• Perform due diligence checks on customers whose transactions are being reviewed
• Provide assistance to other Wise teams
• Communicate with other financial institutions and law enforcement
• Work with the relevant parties to improve fraud detection rules and processes