Job Purpose
This role will be responsible to manage day to day data centre service delivery with oversight on the data centre deliveries, manage project development and implementation and be involved in the Annual Review exercise for the outsourced service provider
The Job
· Manage day to day data centre service delivery with oversight on data centre deliveries
· Manage the service providers SLA in terms of Service Requests
· Monitoring of service level performance in accordance with contractual requirements.
· Analysis of data centre infrastructure components and capacity planning for future projects/growth.
· Billing Management for the outsourced services
· Plan for application of patches, firmware, upgrades and bug fixes necessary to maintain the safe and reliable operations of the systems and platform solutions
· Manage and execute system/application installation, patching, rollouts, releases and upgrades
· Adhere to GEL operation processes and procedures, aligned to the GEL group’s processes and standards, (ITMP, ITSS, TSS and etc)
· Manage and maintain the service provider’s ability to meet SLA at all times
· Strong leadership and influencing skills in engaging the service provider and stakeholders
· Regularly review the service provider’s compliance to policies
· Analyze and execute improvement plans
· Prompt identification and resolution of service delivery issues including implementation of preventive measures
· Work with vendors, partners and service providers to maintain SLA, resolve issues and assess root cause for remediation
· Participate in planning exercises for Data Centre related matters
· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
· Highlights any potential concerns /risks and proactively shares best risk management practices.
Our Requirements
· A Bachelor’s degree in Computer Science / IT or Diploma with Professional Certifications.
· Minimum 8 years of experience in Data Centre Management with at least 5 years of relevant experience successfully managing data centre service delivery or platform solutions or IT systems implementation and integration.
· Minimum 6 years of experience in Project Management
· Experience working with multiple infrastructure teams, project teams (business, IT application and infrastructure teams).
· Excellent knowledge of various devices, brands and toolsets related to data centre management and patching.
· Good communication skills both written and verbal
· Strong technical, negotiation, trouble shooting and analytical skills
· Good knowledge in Data Centre Infrastructure management and capacity planning.
· Certified Data Centre Professional, 2018 and ITIL Foundation V3, 2008.
· High level of integrity, takes accountability of work and good attitude over teamwork.
· Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.