Total 36 office branch manager job vacancies in Ipoh, Bukit Mertajam

Overview:
As a Loan Manager, you will be responsible for overseeing the loan process from application to closing. You will ensure that all loan applications are processed efficiently and accurately, while adhering to company policies and regulatory requirements.

Responsibilities:
1.    Loan Processing: Manage the loan application process, including reviewing applications, verifying documentation, and ensuring compliance with lending policies and regulations.
2.    Customer Service: Provide excellent customer service to borrowers by addressing inquiries, resolving issues, and guiding them through the loan process.
3.    Risk Assessment: Assess the creditworthiness of loan applicants by analyzing financial information, credit reports, and other relevant factors.
4.    Collaboration: Work closely with underwriters, loan officers, and other team members to facilitate timely loan approvals and closings.
5.    Documentation: Maintain accurate records of loan transactions and documentation, ensuring completeness and compliance with internal and external requirements.
6.    Training and Development: Stay updated on industry trends, regulations, and best practices, and provide training to staff as needed.
7.    Performance Monitoring: Monitor key performance indicators (KPIs) related to loan processing efficiency, quality, and customer satisfaction, and implement improvements as necessary.
8.    Reporting: Prepare regular reports on loan activity, pipeline status, and performance metrics for management review.
9.    Compliance: Ensure adherence to all relevant laws, regulations, and company policies governing lending activities.

Qualifications:
1.    Bachelor's degree in finance, business administration, or related field (preferred).
2.    Previous experience in loan processing, underwriting, or related roles.
3.    Strong understanding of lending practices, regulations, and compliance requirements.
4.    Excellent communication and interpersonal skills.
5.    Detail-oriented with strong analytical and problem-solving abilities.
6.    Proficiency in relevant software applications (e.g., loan origination systems, Microsoft Office suite).
7.    Able to speak and write Chinese.

*Additional Requirements (if applicable):
1.    Certification in mortgage lending or related field (e.g., Certified Mortgage Banker, Certified Loan Officer).
2.    Familiarity with specific loan products or markets (e.g., residential mortgages, commercial loans).

Benefit:
1.    Competitive salary as Compensation benefits, bonuses, commissions or performance incentives.
2.    Comprehensive benefits: Includes health, dental and vision medications coverage.
3.    Flexible work schedules, remote work opportunities,.
4.    Paid time off, annual leave, holidays
5.    Support work-life balance initiatives, flexible arrangements.
6.    Professional development and growth:
7.    Training programs, supporting continuous learning and skills development.
8.    Corporate events or team building activities.
9.    Technology and resources: Technology infrastructure and resources to support employee roles.

Job Description:

We are seeking a dedicated and experienced Homestay Manager to oversee the day-to-day operations of our homestay establishment. The Homestay Manager will be responsible for ensuring the comfort, safety, and satisfaction of our guests while maintaining the overall quality and cleanliness of the property. This role requires strong leadership, organizational skills, and a passion for hospitality.

我们正在寻找一位专业且经验丰富的民宿经理，负责监督我们家庭旅馆的日常运营。民宿经理将负责确保客人的舒适、安全和满意度，同时维护物业的整体质量和清洁度。这个角色需要强大的领导力、组织能力和对待客的热情。

 

Responsibilities:

Guest Services:

• Ensure that guests' needs are met promptly and professionally throughout their stay.
• Handle guest feedback and complaints effectively, striving to exceed expectations and maintain high guest satisfaction

确保客人在整个住宿期间的需求得到及时和专业的满足。 有效处理客人的反馈和投诉，努力超越期望，保持高客户满意度

 

• Property Management:
• Oversee the maintenance and cleanliness of the homestay property, including guest rooms, common areas, and outdoor spaces.
• Coordinate repairs and maintenance tasks as needed, ensuring minimal disruption to guests.
• Conduct regular inspections to ensure compliance with safety, health, and cleanliness standards.

监督民宿的维护和清洁工作，包括客房、公共区域和室外空间。 根据需要协调维修和保养任务，确保对客人的干扰最小化。 定期检查，确保符合安全、卫生和清洁标准。

Staff Management:

• Recruit, train, and supervise homestay staff, including housekeepers and maintenance personnel.
• Develop schedules and assignments to ensure adequate staffing levels and efficient operation.
• Foster a positive work environment, providing guidance, feedback, and support to staff members.

招聘、培训和监督民宿清洁员工，包括客房服务员和维修人员。 制定时间表和任务分配，确保足够的员工配备和高效运营。 营造积极的工作环境，为员工提供指导、反馈和支持。

Marketing and Promotion:

• Assist with marketing efforts to promote the homestay and attract guests, including social media updates, website management, and online reviews.
• Collaborate with local tourism organizations or partners to increase visibility and drive bookings.

协助营销工作，推广家庭旅馆，吸引客人，包括社交媒体更新、网站管理和在线评论。 与当地旅游组织或合作伙伴合作，增加知名度并促进预订

Responsibilities:

• Providing comfortable accommodations for guests in a homely atmosphere.
• Overseeing the day-to-day operation of the homestay property, including maintenance, cleaning, and security.
• Ensuring guests have a pleasant stay and addressing any concerns or requests promptly and professionally.
• Maintaining cleanliness and tidiness of guest rooms and common areas.

在温馨的氛围中为客人提供舒适的住宿。 监督家民宿的日常运营，包括维护、清洁和安全。 确保客人住宿愉快，并及时、专业地解决任何问题或要求。 保持客房和公共区域的清洁和整洁。

Objectives:

• Ensuring guests have a pleasant and memorable stay, resulting in positive reviews and repeat bookings.
• Keeping the property in excellent condition to meet guests' expectations.
• Building a good reputation for the homestay through quality service and guest reviews.
• Schedules the work of a Housekeeping crew and ensures that assigned duties are completed on schedule and meet quality standards for the unit.

  确保客人住宿愉快且难忘，从而获得积极的评价和重复预订。 保持物业的良好状态，以满足客人的期望。 通过优质服务和客户评价建立家庭旅馆的良好声誉。

   

Required Skills

• Familiarity with hospitality industry standards.
• Knowledge of property maintenance, housekeeping, and security.
• The capability to address issues or challenges that may arise during a guest's stay.
• Ability to repair basic Housekeeping equipment and perform preventive maintenance;
• An outgoing personality.
• Excellent communication abilities.
• Exemplary organizational and time-management skills.
• Hospitality Management background.

熟悉酒店行业标准。 了解物业维护、客房服务和安全知识。 能够解决客人住宿期间可能出现的问题或挑战。 能够修理基本的家政设备并进行预防性维护； 外向的性格。 出色的沟通能力。 出色的组织和时间管理能力。 酒店管理背景。

JOB Requirement

• SPM/ SPMV
• Minimum 2-years related experience as or similar role is an advantage.
• Speak, read and write Bahasa Malaysia/ English
• Use basic functions and applications of a computer.
• Good physical health and stamina.
• Communicate and relate effectively at the workplace.
• Stamina to handle physical demands of the job.
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to provide staff with On-the-Job Training
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and vendors.
• Excellent organizational and multitasking abilities, with attention to detail and a proactive approach to problem-solving.
• Knowledge of hospitality industry standards, including cleanliness, safety, and guest service protocols.

马来西亚教育文凭或中学文凭。

至少2年相关经验，

具有类似角色者优先。

能够说、读、写马来西亚语/英语。

能够使用计算机的基本功能和应用程序。

良好的身体健康和耐力。

能够在工作场所有效地沟通和相处。

具有处理工作的身体要求的耐力。

灵活的工作时间，可以根据需要在晚上、周末和节假日工作

能够为员工提供在职培训 良好的人际交往和沟通技巧，

能够有效地与客人、员工和供应商交流。

出色的组织和多任务处理能力，注重细节，并积极主动地解决问题。

了解酒店行业标准，包括清洁、安全和客户服务协议。

 

 

 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

Main Job Responsibilities:

• Assist in managing the day to day operation of HR effectively and efficiently, focusing on building a positive working culture and improved quality of work.
• Overseeing all recruitment efforts including but not limited to placing job ads, screening CV, shortlisting candidate, coordinate interview appointments, attending interview etc.
• Maintain and update career portal in social media like Linked, recruitment portal, company website, HR portal etc
• Perform administrative task of registration of new hire, creating new files, preparing their workstation, medical insurance registration, staff ID, email registration, door access, etc.
• Contribute to reviewing and improving HR SOP, work processes, policies & procedures.
• Participate in and contribute towards quality improvement initiatives / programs / activities

conducted at the department or University level as assigned

• Develop, plan and conduct on-boarding programme, including delivering of induction programme for new employees to ensure that they feel welcome and prepared in their new positions.
• Provide administrative support to the division in the preparation of reports, schedules and various correspondences for internal records as well as required by authorities.
• Handle and prepare documents required for audit, accreditation, MQA visits or other government visits. Maintain records and compile statistical reports as required.
• Play active role in staff engagement, employee relations and promote staff bonding, and plan staff welfare activities.
• Identify, organise and coordinate training & development programme to meet staff training needs
• Assist in managing Performance Management Systems to ensure performance management is conducted in line with the University requirements.
• Perform any other related duties as may be assigned by the superior from time to time.

Required Skills/Abilities:

• Bachelor’s degree in human resource management or any related disciplines.
• At least 3 years of working experience in HR, preferably in institution of higher learning.
• Excellent communication skills with good command of the English language
• Good problem-solving and people management skills.
• Strategic thinking and high result orientation
• Good analytical ability and eye for details
• Proactive and high energy
• Creative & innovative thinking and conceptualization skills.
• IT literate with hands-on knowledge of MS Office - Excel, Word, Power Point.

Perks & Benefits

• Medical insurance
• Annual leave
• Trainind & development opportunities

主要工作職責：

• 協助有效且有效率地管理人力資源的日常運作，重點是建立積極的工作文化並提高工作品質。
• 監督所有招募工作，包括但不限於發布招募廣告、篩選履歷、篩選候選人、協調面試預約、參加面試等。
• 維護和更新社交媒體中的職業門戶，例如 Linked、招聘門戶、公司網站、人力資源門戶等
• 執行新進員工登記、建立新檔案、準備工作站、醫療保險登記、員工 ID、電子郵件登記、門禁等管理任務。
• 有助於審查和改進人力資源 SOP、工作流程、政策和程序。
• 參與並為品質改進舉措/計劃/活動做出貢獻

在指定的部門或大學層級進行

• 制定、規劃和實施入職計劃，包括為新員工提供入職培訓計劃，以確保他們在新職位上感到受歡迎並做好準備。
• 為部門提供行政支持，以準備內部記錄以及當局要求的報告、時間表和各種信件。
• 處理和準備審核、認證、MQA 存取或其他政府存取所需的文件。按要求保存記錄並編制統計報告。
• 在員工敬業度、員工關係和促進員工凝聚力方面發揮積極作用，並規劃員工福利活動。
• 確定、組織和協調培訓和發展計劃，以滿足員工培訓需求
• 協助管理績效管理系統，確保績效管理符合大學要求。
• 履行上級不時指派的任何其他相關職責。

所需技能/能力：

• 人力資源管理或任何相關學科學士學位。
• 至少3年人力資源工作經驗，最好是在高等院校。
• 優秀的溝通能力和良好的英語水平
• 良好的解決問題和人員管理能力。
• 戰略思維和高結果導向
• 良好的分析能力和對細節的關注
• 積極主動、精力充沛
• 創造性和創新思維和概念化能力。
• 具備 IT 素養，具備 MS Office - Excel、Word、Power Point 的實務知識。

津貼和福利

• 醫療保險
• 年假
• 培訓和發展機會

As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)