Requirements

• Excellent written and oral communication skills in English.
• Mandarin language is an added advantage.
• Possess at least a Bachelor's Degree in Computer Science or relevant fields
• Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
• Outbound call center experience is an added advantage.
• Fresh graduates with relevant internship experience can be considered.
• Customer-oriented attitude.
• Self-motivated, confident & innovative, resourceful and results-oriented.
• Excellent communication skills.
• Excellent problem-solving skills, ability to perform remote troubleshooting and
• provide clear instructions.
• Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
• Great team player.

Responsibility

• Answer inbound calls, emails, and chats from customers seeking technical assistance.
• Actively listen to understand the nature of the issue and gather relevant information.
• Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
• Provide clear and concise instructions to guide users through resolving the issue.
• Utilise knowledge base resources and internal documentation to find solutions and best practices.
• Escalate complex or unresolved issues to the appropriate team member or department.
• Stay up to date with product and technology changes and communicate them to customers as needed.
• Ensure timely and effective resolution of issues reported.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to improving the efficiency and effectiveness of the helpdesk operations.
• Collaborate with other team members to provide effective support to our customers.
• Document all interactions and resolutions for future reference.
• Follow established processes and procedures for resolving technical issues.
• Provide exceptional helpdesk service at all times.

Perks & Benefits

• Central location
• Nearby public transport
• Competitive salary and benefits package including standby allowance
• Annual leave, medical leave, etc.
• Medical Group insurance
• Opportunity to learn and grow in a dynamic environment.
• Chance to make a positive impact on employees and customers.
• Professional development opportunities.
• Regular team activities
• Open culture

要求

• 優秀的英語書面和口頭溝通能力。
• 普通話是一個額外的優勢。
• 至少擁有計算機科學或相關領域的學士學位
• 具備擔任客戶支援主管、客戶支援專家或客戶服務主管的工作經驗者優先。
• 外撥呼叫中心經驗是一個額外的優勢。
• 有相關實習經驗的應屆畢業生可以考慮。
• 以客戶為中心的態度。
• 自我激勵、自信、創新、足智多謀、注重結果。
• 高超的溝通技巧。
• 出色的解決問題的能力，能夠執行遠端故障排除和
• 提供明確的指示。
• 擁有 Microsoft Office 應用程式（包括 Excel、Word 和 Powerpoint）的實際操作經驗。
• 很棒的團隊合作者。

責任

• 接聽尋求技術協助的客戶的來電、電子郵件和聊天。
• 積極傾聽，了解問題的性質並收集相關資訊。
• 診斷並解決與軟體、網路連接和其他相關係統相關的技術問題。
• 提供清晰簡潔的說明來引導使用者解決問題。
• 利用知識庫資源和內部文件來尋找解決方案和最佳實踐。
• 將複雜或未解決的問題回報給適當的團隊成員或部門。
• 隨時了解產品和技術的變化，並根據需要將其傳達給客戶。
• 確保及時、有效地解決報告的問題。
• 在所有互動中保持積極和專業的舉止。
• 有助於提高幫助台營運的效率和有效性。
• 與其他團隊成員合作，為我們的客戶提供有效的支援。
• 記錄所有互動和解決方案以供日後參考。
• 遵循解決技術問題的既定流程和程序。
• 始終提供卓越的幫助台服務。

津貼和福利

• 中心位置
• 附近的公共交通
• 有競爭力的薪資和福利待遇，包括待命津貼
• 年假、病假等
• 醫療團體保險
• 在充滿活力的環境中學習和成長的機會。
• 有機會對員工和客戶產生正面影響。
• 專業發展機會。
• 定期團隊活動
• 開放文化

The IT Manager will be a meticulous, IT-savvy and collaborative member of our Technology team.

As the thought leader on IT topics,  you are responsible for defining and delivering a roadmap of IT initiatives that ensure the rest of the organisation can operate at their best. This will involve excellent hardware and software support, managing security, leveraging the latest in productivity technologies and optimising procurement service desk and IT processes.

You will be reporting to the Platform Engineering Manager, and will be supported by colleagues across departments and countries to ensure security and business continuity.

We are looking for an individual that has the willingness and capability to dive into the details   and the breadth of knowledge, capability and confidence to continuously improve and streamline their domain of ownership.

Key Responsibilities:

• Create and continually improve a roadmap of IT projects and initiatives that align with the company's strategic goals.
• Envision and execute short- and long-term visions for the company’s IT needs and goals.
• Evaluate current IT processes and policies in the company and improve processes according to business needs.
• Coordinate with internal stakeholders on applications and processes used to ensure departmental IT needs are met.
• Produce monthly reports to identify issues or problematic trends and optimise ways of working.
• Provision, track, manage and maintain all end-user devices, in-office equipment and software assets.
• Configure hardware and software, facilitate equipment procurement, and manage existing IT assets.
• Actively resolve problems and issues with computer, office network and server systems to limit work disruptions within the company.
• Manage  end user software (Adobe, Google Workspace, Microsoft Office, Jetbrains etc), ensure appropriate licences are assigned and costs are managed.
• Manage service desk operations, leverage automation to streamline processes and improve service delivery.
• Automate self-service remediation of frequent issues such as network connectivity.
• Respond to first-level incidents in a timely manner, identify problems and address the root cause.
• Provide hardware and software support to employees with all levels of technology proficiency.
• Ensure a robust security posture through the deployment and leveraging of security tools and technologies and the definition and enforcement of strong security processes.
• Monitor and manage network security and configuration, and cloud-based platforms.
• Manage and update user access controls in the internal software access matrix.
• Ensure that any unauthorised or high risk software is identified and removed from end user devices.
• Train users on how to maximise the use of our internal tools such as Google Workspace, Notion, Slack and emerging tools.
• Proactively seek out new tools (e.g. ChatGPT) and identify areas for deployment to drive team productivity.

• Bachelor’s Degree in Computer Science, Management Information System, Computer Engineering, or related fields preferred. Degree not required if expertise can be demonstrated through experience.

• Proven 4-5 years of working experience in IT. 
• Exceptional communication skills in English.
• Excellent knowledge of technical management, information analysis and of computer hardware/ software systems.
• Excellent knowledge of Windows and MacOS fleet management, Group Policy Object (GPO) management, remote technical management.
• Interest in managing and strategizing IT processes and policies.
• Self-driven, has a strong sense of ownership and is able to work and learn independently.
• Manage regional operations strategies and day-to-day operations teams.
• Ability to maintain an open mindset to learn.
• Ability to manage your stakeholders.
• ITIL certification will give you an advantage.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.
• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

As an IT specialist, you will be responsible for supporting QCP’s IT infrastructure and operations as well as business continuity controls on-premise and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.

 

Role

●       Helpdesk and IT Service Management support

o   Provide first level support to QCP users for the remediation of IT issues across three shifts

o   Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.  

o   Ensure proper recording, documentation and handover of issues to the next shift

o   Monitor and report on IT service level trends and production incidents

o   Maintain IT Configuration Management Database (CMDB) and ensure that the CMDB is up to date

o   Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation

o   Manage after office hour emergency change

 

●       Incident and Problem Management

o   Follow up on incidents and problems to their resolution

o   Support QCP’s production and security incident management frameworks. Handle production incidents and ensure timely escalation of security incidents

 

●       BCM and IT DR Support

o   Support QCP’s Business Continuity and IT Disaster Recovery (DR) program. Assist in conducting and maintaining Business Impact Analysis (BIA) assessments, document IT system DR requirements, and provide IT DR program advisory support

o   Assist QCP’s testing of IT DR plans and resilience capabilities

o   Conduct periodic review of infrastructure to identify single points of failure and remediate them

o   Maintain central inventory of system data backup requirements; coordinate data backup and restoration testing

 

●       IT Ops Support

o   Support IT Security training and awareness sessions

o   Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking

o   Support vulnerability scanning and coordinate penetration testing of on-premise and cloud workloads

o   Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors

• 2-3 years of working experience in Helpdesk, Server, Network, IT Service Management,  IT Disaster Recovery and/or IT operations capacity
• Strong inter-personal and communication skills
• Excellent strategic, problem solving, and analytical skills, with keen attention to details
• Exposure to DevOps, and cloud platforms such as AWS and Azure would be valuable
• Experience supporting core IT infrastructure such as servers and network would be a plus
• Team player and ability to work independently when the need arise
• Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP) would be a bonus
• Fresh graduates with relevant internship experience could be considered

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!

As a Citrix engineer in a financial services company, your primary responsibility is to manage and maintain the day-to-day operations of the company's Citrix Cloud and private cloud infrastructure on AWS and Azure, including users ticket resolution, business requests and maintenance of the environment.

Key Responsibilities:

1. Managing the Citrix Cloud and AWS hosting infrastructure.
2. Monitoring the health and performance of Citrix/AWS/Azure resources and services to detect and address any issues proactively.
3. Maintaining images with application and client updates.
4. Maintaining up to date DR infrastructure and procedures for critical desktops and applications.
5. Working with other operational team to help troubleshoot issues impacting user experience.
6. Balancing user experience and costs within the cloud.
7. Collaborating with development and DevOps teams to optimize application performance and scalability.
8. Providing support and guidance to the end-users regarding best practices for Citrix users.
9. Keeping yourself certified and up to date with the latest Citrix technologies and features that may benefit the company.

About Rystad Energy

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent research and market intelligence company, providing data, analytics, advisory and energy education services to clients exposed to the energy industry across the globe.

Rystad Energy is a rapidly growing company providing next generation energy-focused analytical tools, advisory and education. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement.

The role

Rystad Energy is looking for a dynamic and highly motivated Client Solutions Specialist to drive adoption of our data and analytics products by ensuring clients receive the training and resources needed to be successful.

Working closely with the product teams and end users, the Client Solutions Specialist will develop deep domain expertise Rystad Energy’s Clean Tech and Renewables & Power solution groups, and be conversant in building out workflow-focused use cases for clients.

The position is responsible for the end-to-end learning and training process, from developing training and learning material, to engaging clients and developing a deep understanding of our clients’ roles and workflows, and finally to delivering high-impact trainings and supporting clients on their queries.

The Client Solutions Specialist role will support our APAC-based clients subscribing to the aforementioned Low Carbon solutions and will work closely with clientele from within various segments of the energy system, including E&P, supply chain companies, clean tech companies, power and renewable developers, financial institutions, and governments. Working in a global team, the individual must be a self-starter, have strong communication skills, and be willing to collaborate across time-zones and travel. The role will be based in Kuala Lumpur, Malaysia or Jakarta, Indonesia and will report to the Head of Client Solutions - APAC (based in Sydney, Australia).

Key Responsibilities

· Conduct dynamic and impactful workflow-focused in-person or virtual training sessions for our valued clients to enhance their knowledge and understanding of our products and services.

· Develop engaging and innovative training and learning materials for our clients and the Learning Center, ensuring that the content is always up to date with the latest industry developments and tailored to our client’s specific interests.

· Measure and evaluate the effectiveness of our training programs to continuously improve our methods and enhance engagement among our clients.

· Build and cultivate a robust network of key users and stakeholders in the learning community to expand our reach and influence.

· Provide valuable product feedback to our product managers based on insights gained through client interactions and feedback.

· Ensure prompt and comprehensive responses to client queries, demonstrating a commitment to excellent customer service and satisfaction.

· Keep accurate and up-to-date engagement information in our CRM system to enable data-driven decision-making and better serve our clients' needs.

Skills & Attributes for Success

· Minimum Bachelor’s degree in Economics, Finance, or Engineering.

· 3-5 years of working experience preferred.

· Proven experience delivering engaging and effective training programs in a fast-paced, client-facing environment.

· Strong industry knowledge and a passion for keeping up with the latest trends and developments.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.

· Strong analytical skills and attention to detail, with the ability to use data to inform decision-making.

· Working knowledge and interest in the Energy space.

· Advanced MS Office knowledge, with the ability to create compelling and visually appealing training materials using PowerPoint, Word, and Excel.

· Language requirements: fluent English, complemented by professional-level proficiency in Mandarin. Proficiency in Japanese will be advantageous.

· Certificate in Training and Assessment is an advantage.

Application deadline: 29 April 2024

We at LAN-IT 24 (Germany) are currently looking for the location Malaysia (Kuala Lumpur)

Start: ASAP
Duration: 1 year (with option)
Full time (Mon-Fri/40h)

100% Onsite
 
Tasks:
 
- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware

 
- Expertise in IT systems, networks and hardware
- Excellent communication skills, local language and English (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team
 
If you are interested, I would be happy to hear from you. Please send your CV.

kalpna@lan-it24.de

With kind regards

Kalpna

As an E-Commerce Specialist you are a part of the team responsible to maximize the sales & profit in Southeast Asia markets across our digital sales channels. You balance commerciality, inspiration and brand integrity in all activities and analyze E-comm KPIs to secure right timing. You work according to the Monki DNA and our H&M Group values, standards, policies and procedures, always being an active role model. 

Key responsibilities:

 

• Responsible for overall performance in online sales channels through driving traffic, acquiring new customers and maximizing the commercial plan. 
• Secure right timing, pricing, activities and product presentation, taking necessary actions to drive selling.
• Follow up on performance and freshness of stock.
• Ensure balance of commerciality, inspiration and brand integrity in all activities.
• Interact and work with different stakeholders.

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

As a Payroll Specialist, you will play a crucial role in ensuring accurate and timely payroll processing for the employees of the designated subsidiaries/ country. The job entails administration of Time and Attendance records, computation of salary payment, statutory submission and/ or benefit administration. The job will also requires the job incumbent to participate on various payroll related projects include system enhancements and SOP documentation etc.

Reporting to Rewards & Service Excellence Lead, your responsibilities included but not limited to: 

Job Description

• Process payroll for employees, ensuring accuracy and compliance with local regulations and internal requirements.

• Calculate and verify salary and compensation components.

• Review and validate payroll results by preparing reconciliation report or any other reports as required by the Subsidiary. This may include tax, statutory deduction and contribution reports.

• Perform monthly Time & Attendance verification and closing. Assist employees to manage irregular attendance records in the HR system. Address employees’ enquiries on their attendance records according to the HR policy.

• Work closely with Subsidiary HR to ensure correctness of Payroll related data, and when needed help to investigate the system issues and raise change request to enhance HR system.

• Review payroll process, procedures, making changes on the SOP while ensuring adequate controls are in place. Ensure all procedures are thoroughly documented and checklists shall be updated to ensure all essential process steps are followed through.

• Provide resolution on the service requests raised by subsidiary within stipulated service level agreement (SLA)

Job Requirements

• Bachelor’s degree in finance, Accounting, or related field is preferred.

• Preferably with 2-3 years of experience in payroll administration in Shared Service Center.

• Proven experience as a payroll specialist or similar role, with good understanding of payroll processing for Thailand.

• Familiarity with Thailand employment law, tax regulation and statutory requirements.

• Strong proficiency in Microsoft Excel.

• Thai speakers are encouraged to apply.

• This role is also open for Thai candidate who is willing to relocate to Malaysia.

Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are seeking an Off-Page SEO Specialist to join our dynamic marketing team. The ideal candidate is passionate about optimizing websites for search engines and has a strong background in off-page SEO techniques. As an Off-Page SEO Specialist, you will be responsible for implementing strategies to improve our website's visibility and search engine rankings through various off-page optimization techniques.

Responsibilities:

• Develop and implement off-page SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research to identify relevant and high-performing keywords for off-page optimization.
• Generate high-quality backlinks through link building techniques such as guest blogging, article submission, directory submission, and social bookmarking.
• Monitor and analyze backlink profiles to identify opportunities for improvement and optimization.
• Collaborate with content creators to develop engaging and shareable content for link building purposes.
• Stay updated on the latest trends and best practices in off-page SEO and search engine algorithms.
• Track and report on key off-page SEO metrics and performance indicators.
• Work closely with the SEO team to align off-page SEO efforts with overall SEO strategy and goals.
• Communicate effectively with internal teams and external stakeholders to coordinate off-page SEO initiatives.

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in off-page SEO, with a strong understanding of search engine algorithms and ranking factors.
• Proficiency in SEO tools such as SEMrush, Ahrefs, Moz, or similar tools.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Experience with content marketing and link-building strategies.
• Knowledge of HTML, CSS, and other web technologies is a plus.

As a Submission Specialist, you will report to the Director, Medical Editor. You will be responsible for preparing screenshots of digital marketing content, submitting this content into various submission platforms, and maintaining internal training and process documents. The role will be perfect for you if you have strong organizational and coordination skills, and a desire to work in a collaborative team environment. You should be able to work well in a rapidly changing, dynamic environment, and have excellent written and verbal skills.

Responsibilities include:

• Using Snagit or Nimbus Pro to take screenshots of digital marketing content
• Liaising with cross-functional team members, specifically project managers to ensure there are clear communication lines and escalation pathways
• Submitting materials into submission platforms
• Adding any applicable annotations to submissions
• Ensuring timely submission of materials
• Maintaining familiarity with FDA and industry standards to ensure that documents meet or exceed regulatory requirements and guidance
• Monitoring timelines for assigned projects and updating the Director if deliverables are at risk

Contributing to the development of process improvement tools and revisions of internal policies and procedures affecting submission

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for driving healthcare related initiatives, such as cost containment, provider network and performance metric.

Roles and Responsibilities:

• Drive healthcare cost containment initiatives in developing and implementing measures to control/reduce medical claims costs.

• Drive provider network development strategy including identifying, evaluating and recruiting the quality providers and specialists.

• Implement performance metrics to evaluate provider performance, including cost efficiency and quality of care.

• Collaborate with healthcare providers to implement quality improvement programs sought at improving patient experience.

• Work with the analytics team to study the claims cost driver and develop/implement strategies to control and reduce healthcare costs within the network.

Minimum Job Requirements:

Education: Tertiary qualification in Business / Commerce / Finance / Economics/ Legal or any other relevant education or related experiences.

Work Experience: At least 5-8 years of related working experience in healthcare and/or insurance industry and a validated experience at managerial / supervisory level.

General Requirements: Strong communication (verbal and written), negotiation and public relation skills; Strong business insight; Proficient in using Microsoft Office.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

• Work as an internal SAP Cash Management (CM) and Bank Communication Management (BCM) consultant.
• Provide group IT solutions to finance operations team to support regulatory changes and transformation needs.

Unleash your potential and join us now!

Roles and Responsibilities

• Provide system solution in the field of liquidity management to meet business need (mainly but not limited to SAP CM and BCM)
• Evaluate change impact of a system solution
• Support of RFP or vendor/ product evaluation process
• Conduct end to end project implementation from design, configuration, testing, to cutover.
• Provide hyper-care support and knowledge transfer to the support team
• Manage small to medium size system improvement.
• Prepare/ maintain training manuals or user guides.
• Review existing process and identify solution to improve existing user experience
• Work as the escalation point of the daily support issue

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development 

#LI-DNI 
#LI-DNP  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Responsibilities for Support Engineer: 

 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.